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Reviews of Mercure Wessex Winchester Hotel

4 out of 5
Mercure Wessex Winchester Hotel
Paternoster Row, Winchester, England

Reviews

7.2

Good

Rating 10 - Excellent. 226 out of 1000 reviews" "
Rating 8 - Good. 354 out of 1000 reviews" "
Rating 6 - Okay. 236 out of 1000 reviews" "
Rating 4 - Poor. 134 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Allan

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite reading several negative reviews I booked a 2 night stay for a business trip primarily because of the hotel location. Unfortunately, with the exception of a good breakfast offering, this is the only positive comment I can make. The rooms badly wneed renovation. Mine was dark and in the bathroom the bath and basins were badly stained. As far as service was concerned, on my return from a day’s work I found my room had not been serviced only to be told that the domestic staff had all gone home. I did receive new towels and coffee etc was replenished. On checking out I was not asked how my stay was so had no opportunity to express my views. If it’s location you want this hotel is perfect but I cannot recommend it for a leisure stay.
Stayed 2 nights in Apr 2024
Response from Eric-Enno Snel, General Manager on 22 Apr 2024
I’m sorry that you were disappointed by your experience saying with us at The Mercure Winchester Wessex Hotel. I noted your comments about the general condition of the building and the dated décor but we just changed all our bedroom carpet and curtains and painted all our rooms.

4/10 Poor

Pamela

Disliked: Cleanliness, amenities, property conditions & facilities
Very poor maintenance workmen not supervised properly. Standard of repair work poor. Windows gaping and not replaced. Stains on bed linen, beds not made up properly. Impossible to access soap if in bath! Decided that to try Restaurant perhaps was not a wise move!
Stayed 4 nights in Mar 2024
Response from Eric-Enno Snel, General Manager on 26 Mar 2024
I’m sorry that you were disappointed by your experience saying with us at The Mercure Winchester Wessex Hotel. We hope that the executive room we moved you too was better to your liking.

8/10 Good

Anna

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Eric-Enno Snel, General Manager on 24 Mar 2024
Thank you for your review score

8/10 Good

Clare, Seaford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, helpful and the room was perfect for a single traveller
Stayed 1 night in Mar 2024
Response from Eric-Enno Snel, General Manager on 23 Mar 2024
Thank you for your kind review and we hope to welcome you back to Mercure Winchester again soon

4/10 Poor

Polly

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dated. Lighting was poor. No plugs next to the bed. The TV initially didn't work when we arrived and had to ask for the connecting cables. The room was cold as it had no central heating or air conditioning. The bathroom was that clean, the shower head was covered in limescale and the floor had a broken tile.
Stayed 1 night in Feb 2024
Response from Eric-Enno Snel, General Manager on 29 Feb 2024
Thanks for leaving your thoughts here. We don't have central heating but the rooms have electric heaters who can be adjusted by the guest to the setting they find comfortable.We’ve taken note of your comments and we will discuss this within the team.

8/10 Good

Shen Min

Liked: Cleanliness, staff & service
great location, great staff!
Stayed 1 night in Feb 2024
Response from Eric-Enno Snel, General Manager on 29 Feb 2024
Thank you for your review and we hope to welcome you back soon

4/10 Poor

Natisha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The mercure group should spend some cash here. This hotel is beyond tired. The room was dusty, dingy, stale, dirty. The bathroom patched up with dried paint spilled all over the bath tub, dusty and rusty radiators and taps, stained grouting. Our room was in what must be an extension of the original building and therefore over the top of the carpark, accessed by a rabbit warren of corridors. Parking in Winchester is horrid but the hotel car park leaves a lot to be desired. I was forced to use on street and private parking nearby to the tune of £17 a day. I would not stay here again, no matter how cheap the room rates are, very unpleasant.
Stayed 2 nights in Feb 2024
Response from Eric-Enno Snel, General Manager on 29 Feb 2024
Thanks for leaving your thoughts here. The hotel has a private carpark but with limited spaces. As we are a city center hotel there are a number of public car parks around the city center, we are sorry that you had to park nearby.We’ve taken note of your other comments and we will discuss this within the team.

6/10 Okay

Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eric-Enno Snel, General Manager on 22 Feb 2024
Thank you for your review score

6/10 Okay

Jade

Stayed 1 night in Feb 2024
Response from Eric-Enno Snel, General Manager on 19 Feb 2024
Thank you for your review score

6/10 Okay

Caroline

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room and parts of the hotel is a bit dated inside. Our bathroom look like it could be all replaced cracks in basin and bath and floors , old-fashioned furniture. It was a nice stay apart from the furnishings. And room decor
Stayed 1 night in Feb 2024
Response from Eric-Enno Snel on 11 Feb 2024
Thank you for your review. We are indeed an older property but we just replaced all our carpets and are in process of replacing all curtains. We are pleased that you had a nice stay

10/10 Excellent

Stephen

Next door to the cathedral
Stayed 1 night in Feb 2024
Response from Eric on 11 Feb 2024
Thank you for your nice review

8/10 Good

Simon

Liked: Cleanliness, staff & service
Central and comfortable.
Stayed 1 night in Feb 2024
Response from Eric on 11 Feb 2024
Thank you for your review

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Eric-Enno Snel on 24 Jan 2024
Thank you for your kind review.

10/10 Excellent

Ros

Stayed 1 night in Jan 2024
Response from Eric-Enno Snel, General Manager on 22 Jan 2024
Thank you for your kind review score

10/10 Excellent

Sean

Stayed 1 night in Jan 2024
Response from Eric-Enno Snel on 21 Jan 2024
Thank you for your review score

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Mercure at its best
I did stay in a compact room But it was very tired Lack of accessible plugs , decoration needs an upgrade .. shower too low … tv control missing back so had to hold the batteries in to operate .. convector heating was put in room as well as a heater on the wall ..
Stayed 1 night in Jan 2024
Response from Eric-Enno Snel, General Manager on 22 Jan 2024
Thank you for taking the time to forward your comments. I sincerely regret to hear that you had an unpleasant experience

8/10 Good

Paul

Stayed 3 nights in Jan 2024
Response from Eric Snel on 21 Jan 2024
Thank you for your review score

6/10 Okay

robert

Travelled with partner
Overpriced for room quality and charged an additional £15 to park overnight! Lots of other options to stay in Winchester which are better value/nicer.
Stayed 1 night in Jan 2024
Response from Eric-Enno Snel, General Manager on 22 Jan 2024
Thank you for taking the time to forward your comments. We are one of the few hotels with our own carpark and this is at an additional charge. This is the same as the other city center Hotels with carpark in winchester.

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Great location, decent night's sleep.
Can't complain about the location, one of the only hotels in Winchester City Centre. Room wasn't the biggest but ticked all the boxes in terms of amenities. The bed was a bit firmer than we're used to but the pillows were decent (something a lot of hotels struggle with!). Room was warm on arrival but air con/heating worked well and it was easy to find a comfortable temperature. Plenty of hot water and decent toiletries. Only real downside is that the hotel is showing its age in terms of decor, especially bathroom fixtures and fittings. I don't doubt it was clean but the marks and scuffs around the room make it look a bit tatty.
Stayed 1 night in Jan 2024
Response from Eric-Enno Snel, General Manager on 22 Jan 2024
Thank you for your review and we are looking forward to welcome you back to Mercure Winchester.

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay
Response from Eric on 11 Feb 2024
Thank you for your nice review

2/10 Terrible

Adrian

Disliked: Cleanliness, property conditions & facilities, room comfort
Room 139 bed springs are hurd when laying down needs a new mattress, room was cold and damp no heating on curtains torn and smelling , bathroom hotwater was not hot enough no toilet brush 😑 lime scale around the bath this hotel is not or should not be rated 5 stars needs renovation work in and out very poor all round
Stayed 2 nights in Dec 2023
Response from Eric-Enno Snel, General Manager on 4 Jan 2024
Thank you for taking the time to forward your comments. I sincerely regret to hear that you have had an unpleasant experience during your recent stay with us

10/10 Excellent

Sarah

Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 2 Jan 2024
Thank you for your review score.

8/10 Good

Brian

Stayed 2 nights in Dec 2023
Response from Eric-Enno Snel, General Manager on 2 Jan 2024
Thank you for your review score.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Eric Snel on 29 Dec 2023
Thank you for your review

6/10 Okay

Susan

Travelled with family
Disliked: Property conditions & facilities
overnight stay
Rooms need upgrading. it was also short staffed. Apart from that it was a pleasant enough stay in an ideal location for exploring Winchester.
Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 28 Dec 2023
Thank you for your review

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pros. Friendly staff. Cons. Parking charges and dilapidated interior. The Cons outweigh the Pros.
Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
Thank you for your kind review. Hope to see you again soon

10/10 Excellent

Angela Margarette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and safe. Just hoping there are more facilities for babies/children such as microwave for sterilising feeding equipment.
Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
Thank you for your kind review. Hope to see you again soon

8/10 Good

Julie

Stayed 2 nights in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
Thank you for your kind review. Hope to see you again soon

4/10 Poor

Mark

Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
Thank you for your kind review score

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
Thank you for your kind review. Hope to see you again soon

8/10 Good

Ray

Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
Thank you for your kind review. Hope to see you again soon

2/10 Terrible

Mark

Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Jan 2024
Thank you for taking the time to forward your score. I sincerely regret to hear that you had an unpleasant experience

6/10 Okay

Stuart

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
thank you for your review score

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
thank you for your review score

4/10 Poor

Lorraine

Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
thank you for your review score

8/10 Good

Lindsey

Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
Thank you for your kind review. Hope to see you again soon

10/10 Excellent

A

Stayed 2 nights in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
Thank you for your kind review. Hope to see you again soon

4/10 Poor

Tracy

Stayed 2 nights in Dec 2023
Response from Eric-Enno Snel, General Manager on 2 Jan 2024
Thank you for your review score.

6/10 Okay

Barry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were great. Parking ok luckily we got a space. Hotel is dated yes but a good deep clean especially of the loos both in the room and public areas is really needed. Another coffee machine is needed for the breakfast buffet, no one likes to wait for 10mins! Barry & Cheryl
Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
Thank you for your review and we will look into your comments.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, not a good hotel
Good location but hotel is in bad condition.
Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 22 Dec 2023
thank you for your review

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 8 Dec 2023
thank you for your kind review

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eric on 6 Dec 2023
Thank you for your review score

8/10 Good

John

Stayed 2 nights in Nov 2023
Response from Eric-Enno Snel on 7 Dec 2023
Thank you for your kind review

4/10 Poor

Richard

Stayed 2 nights in Dec 2023
Response from Eric on 7 Dec 2023
Thank you for your review

6/10 Okay

Richard

Stayed 1 night in Dec 2023
Response from Eric on 6 Dec 2023
Thank you for your review score

10/10 Excellent

ciaran

Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 6 Dec 2023
Thank you for your kind review score

10/10 Excellent

TRACEY

Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 6 Dec 2023
Thank you for your kind review score

4/10 Poor

Nicola

Disliked: Property conditions & facilities, room comfort
In need of refurbishment
The hotel itself is in dire need of a major refurbishment. It reminds me of the style from the 80’s. Our room (142) is not double or secondary glazed. 1 new wall heater and a plug in to heat the room. Bed mattress has seen better days, and the bathroom? Chips in the enamel bath, badly damaged front bath panel … was pleased to see Non smoking room badges adorned to the room doors. Come on Mercure you can do a lot better for your £135. Given it’s excellent location in the lovely city of Winchester, the financials must stack up to spend a few £1m?
Stayed 1 night in Nov 2023
Response from Eric-Enno Snel, General Manager on 6 Dec 2023
Regarding the general condition of the bedroom and building, I am pleased to inform you that the owners are investing in the hotel soon, including painting, carpets and curtains in all the bedrooms.

4/10 Poor

Sarah

Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 6 Dec 2023
Thank you for your review score

10/10 Excellent

Trudy

Stayed 1 night in Dec 2023
Response from Eric-Enno Snel, General Manager on 6 Dec 2023
thank you for your kind review score