Ratings based on 145 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller

This traveller left a rating score only Posted 19-Jun-2016 on Hotels
3out of 5
by Tom from Bristol

Hit and miss

Posted 13-Jun-2016 on Hotels
I knew I'd arrive around 9pm so I looked online, saw a menu showing 24/7 sandwiches so thought I'd be alright for something to eat. On checking in, I asked and was told there are no staff overnight so there'll be no food. I thought okay, I'd rush and drop my stuff in the room then head to the bar. Got to the room, saw an in-room menu and that advertised 24/7 food. So I tried to call room service only to find that the in-room phone had been unplugged. Pull out the desk to plug it in and brush past all the years of dust build up, plug it back in... phone doesn't work. So room service was out. Walked over to the bar - and the setting of the hotel itself is lovely. Very relaxing, nice summer evening and the stroll down the path between buildings isn't that bad (better than a generic corridor!). I order at the bar, get told there is no food. Ask if there's a 24/7 option, waitress goes to check with Chef then advises it's a full menu available anyway. Mixed messages! Get back, to watch TV and find there is no TV remote. The TV is barely tuned into any channels and those that do appear are terrible reception. Overnight I have a sloped roof so obviously stairs above me - and I can hear them plus the pipes in the wall all night. Breakfast... one person serving and she wasn't around when I walked in so I just helped myself and sat down. Got offered coffee as I was finishing my food. Summed it up.
1out of 5
by A verified traveller from England

Every Expense Spared

Posted 27-May-2016
Pros: Nothing
Cons: The staff were indifferent. The room was a joke.
Location: Highfield Park is nearer to Heckfield than Hook, and a stone's throw from Wellington Park. Its within reach of Reading, Basingstoke and Camberley.
Want to stay in a hotel room where every expense has been spared? For £90 a night? Out of season? Then just ask for Room 15, Fir Tree Court. It's the kind of room that would easily embarrass a 2-Star hotelier. Once you've made the mistake of parking your car in the car park and dragging your luggage down to Reception, you'll have the joy of dragging it all the way back because Fir Tree Court is an out building next to the car park that might once have been a stable block. Room 15, originally billed to me as Room 115 (a receptionists’ s in-joke, maybe?) bears no resemblance whatsoever to any of the De Vere web site photos. There's just enough space for a double bed and a small corner desk unit. Instead of a wardrobe, you have use of an under-the-stairs cupboard that might have impressed Harry Potter. Even so, you can't open the door fully because the bed is in the way. Instead of a comfortable easy chair to sit on (as per web site photos) you get to sit on a dining room chair probably left over from a previous refit. And the TV? Channels 1 to 5 are yours to enjoy over and over again. For entertainment, look no further than the bathroom shower unit whose workings will confound you for several minutes. If anyone offers you room 15, walk away. Better still, demand to be moved to a room that corresponds with de Vere’s web site photos. Even better, demand your money back and leave. Highfield no doubt has its admirers but one might easily be forgiven for suspecting that its low
2out of 5
by steve from Wells

Poor and over rated

Posted 28-Apr-2016 on Hotels
To begin with the car park is situated some distance from reception. I carried 2 heavy bags to reception only to be told to walk back past my car to a different part of the ground, to add to my woes it was raining..... my room wasn't the cleanest, cob webs in the bathroom and crumbs on the bed.. there was no spoons for the tea and coffee facilities, and room was situated either underneath or next to the boiler room which ran all night at a considerable noise. the blind to the window didn't fit so daylight shone into the room at day break approx. 05 20 hrs. my evening meal was spoilt by the pot of coleslaw being off (fizzy) with tainted the whole meal. overall very disappointing
4out of 5
by Margaret from West Midlands

Highfield

Posted 24-Apr-2016 on Hotels
Have stayed Highfield before, the room was the attic room and kept knocking head on sloping roof. Bed needs to be adjusted. The extractor fan was slightly too loud. Beautiful surroundings and friendly staff.
4out of 5
by Adebayo

This traveller left a rating score only Posted 01-Apr-2016 on Hotels
2out of 5
by Max

Not a great stay

Posted 25-Jan-2016 on Hotels
Internet - AWFUL. I'd go as far as to say "inappropriate" - this is supposed to be a venue hosting training etc for companies Bath plug wouldn't release so the shower/bath wouldn't drain - made it feel unsanitary. The rooms are small but not terrible. The breakfast was no where near the standard of the De Vere Warbrook
3out of 5
by A verified traveller

Nice Hotel Room, could be better

Posted 24-Jan-2016 on Hotels
Lovely main building and grounds, room was slightly disappointing for the money. Single room very small. Shower head blocked, slight damp in room, extract fan not working. Did let staff know, nothing done, and no feedback received
2out of 5
by A verified traveller

Awful

Posted 13-Dec-2015 on Hotels
Noise between rooms meant I could hear tv, conversations and people peeing
2out of 5
by A verified traveller

unhappy traveler

Posted 11-Dec-2015 on Hotels
Poor greeting ....out of main building.. attic room nasty. Changed next night to main building.. slightly better but above main entrance.. gravel drive constant flow of arrivals and deliveries from very early morning. Would not return.