Dear Christine, Thank you for taking the time to share your feedback with us.We appreciate your recognition of Ovi's exceptional service at the front desk.We hope to have the opportunity to welcome you back for an even better experience in the future.Kind Regards, Martina ZivnerovaGuest Relations OfficerLeonardo Royal Hotel Grand Harbour

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

thank you for your feedback,we are so happy that you have enjoyed the stay with us hope we see you again soon.kind regards,Bruno LopesGuest Relations Manager

thank you for your feedback,we are so happy that you have enjoyed the stay with us hope we see you again soon.kind regards,Bruno LopesGuest Relations Manager

thank you for your feedback,we are so happy that you have enjoyed the stay with us hope we see you again soon.kind regards,Bruno LopesGuest Relations Manager

thank you for your 5 out 5 review, hopefully we here at Leonardo royal hotel Southampton grand harbour hope to see you soon again.thank you Guest Relations Manager Bruno Lopes

Dear Kathryn , thank you for your kind words! We’re thrilled to hear that you enjoyed your stay with us. It was our pleasure to create a memorable experience for you. We hope to welcome you back soon!”thank you Guest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

Dear Faryal,Thank you for taking the time to share your feedback regarding your recent stay at the Leonardo Royal Hotel Southampton Grand Harbour. We appreciate your detailed review and value your insights.We’re delighted that you appreciated many aspects of our property, including its overall appearance and quality facilities. However, we sincerely apologize for falling short in certain areas during your stay.We regret that you encountered instances of unprofessional behavior and a lack of attentiveness from some of our staff members. Please rest assured that we take this seriously, and we will address it internally to ensure better service moving forward.We apologize for the persistent odor in your bathroom. Our housekeeping team is committed to maintaining high standards, and we will investigate this issue promptly. Your comfort is our priority, and we appreciate your patience.Regarding your husband’s birthday, we apologize for not providing the exemplary service you expected. Birthdays are indeed special, and we regret any disappointment caused. We appreciate your understanding that no establishment is perfect, but we strive to improve based on valuable feedback like yours.Your comments are invaluable to us, and we appreciate your constructive approach. Rest assured that steps will be taken to address these issues and enhance the overall guest experience at our hotel.We hope you’ll consider staying with us again, allowing us the opportunity to provide you with an exceptional experience. If you have any further concerns, please feel free to reach out directly.Warm regards,Bruno LopesGuest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

Thank you for sharing your detailed review of the hotel! It’s great to hear about the positives, like the convenient location, room amenities, and comfortable bed. However, I understand that there were some aspects that left you feeling less satisfied.It’s unfortunate that the fridge had a lingering smell from a previous guest’s takeout. That can certainly impact the overall experience.The absence of ceiling lights in the evenings might have made the room feel dim. Good lighting is essential for comfort and functionality.While a quick check-in can be efficient, I understand how a warm welcome and some basic information about the hotel’s amenities would enhance the overall guest experience.Leaking Nespresso machines can be frustrating, especially when you’re looking forward to that morning coffee.Your feedback is valuable, and I appreciate your honesty. It’s essential for hotels to continuously improve and provide excellent service. Hopefully, they’ll take your comments into account for future guests. If you have any other experiences or need further assistance, feel free to share.Warm regards,Bruno LopesGuest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

Thank you for sharing your candid feedback about your recent stay at our hotel. We appreciate your loyalty as a returning guest since 2010, and we apologize for any inconvenience you experienced during your visit.We acknowledge that the current staff shortage has impacted service levels, particularly in the bar area. Long waiting times and the occasional disappearance of our bar staff are not reflective of the high standards we aim to maintain.We sincerely apologize for any lack of apology when the bar person returned. We understand the importance of courteous and attentive service, and we regret any oversight in this regard.We recognize that guests expect prompt service when ordering drinks. We appreciate your patience and understanding during busy times.While we strive to address staffing challenges, we value your feedback. Please know that we take your comments seriously, and we are committed to improving our services. We hope you’ll consider giving us another chance in the future.Thank you for choosing our hotel, and we look forward to welcoming you back.Warm regards,Bruno LopesGuest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

thank you for your positive review hope to see you again at Leonardo royal hotel southampton grand harbour

Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay.We understand that early check-in wasn’t possible due to your flight schedule. However, the lack of communication regarding our concierge service was a misstep. We apologize for not proactively offering to hold your luggage during those 8 hours.It’s regrettable that you had to sit in the middle of the hotel with your luggage while waiting. We appreciate your patience, and we apologize for any discomfort caused.We’re glad the night manager was apologetic. Rest assured, we’ll address this issue with our day staff to prevent such oversights in the future.Your feedback is valuable, and we’ll use it to improve our services. We hope you’ll consider staying with us again, and we appreciate your understanding.Warm regards,Bruno LopesGuest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

thank you for your positive review hope to see you again at Leonardo royal hotel southampton grand harbour

Thank you for sharing your delightful experience at our hotel. We appreciate your positive feedback and constructive comments. We’re thrilled that you found our hotel’s location convenient for both shopping and port access. Being close to amenities is essential for an enjoyable stay.It warms our hearts to hear that you enjoyed our restaurant and found our staff lovely. Their dedication to guest satisfaction is commendable.We’re glad you liked your room. However, we apologize if the twin beds felt too small. Your preference for a walk-in shower over the bath and shower combo is duly noted.It’s wonderful to know that you had a great visit. Your positive experience encourages us to continue providing excellent service.We look forward to welcoming you back soon. Thank you for choosing our hotel, and safe travelsWarm regards,Bruno LopesGuest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

I apologize for the inconvenience you experienced with your initial room It’s disheartening when accommodations fall short of expectations. Your feedback is essential for improvement.Warm regards,Bruno LopesGuest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

thank you for your kind words! We’re thrilled to hear that you enjoyed your stay with us. It was our pleasure to create a memorable experience for you. We hope to welcome you back soon.

thank you for your positive review hope to see you again at Leonardo royal hotel southampton grand harbour

thank you for your positive review hope to see you again at Leonardo royal hotel southampton grand harbour

thank you for your kind words! We’re thrilled to hear that you enjoyed your stay with us. It was our pleasure to create a memorable experience for you. We hope to welcome you back soon.

hank you for sharing your delightful experience at the Leonardo Royal Hotel We greatly appreciate your positive feedback, and I’m thrilled to hear that you had an excellent stay.Our dedicated staff takes immense pride in providing exceptional service, and I’m glad they made your visit memorable. It’s heartwarming to know that you found our breakfast truly fabulous. The attention to detail, such as hot plates, is indeed unusual and sets us apart. We believe that a great breakfast experience is essential, and I’m delighted that you found it better than many 5-star hotels.Your kind words motivate us to continue delivering outstanding hospitality. We look forward to welcoming you back soon for another fantastic stay

Thank you for sharing your detailed feedback about your stay at the Leonardo Royal Hotel Southampton Grand Harbour. We truly appreciate your positive comments regarding the spacious and clean rooms, as well as the attentive and friendly staff.However, we apologize for the inconvenience you encountered with the swimming pool, jacuzzi, and showers. Your observations are crucial to our continuous improvement, and we take them seriously. The issues you highlighted, such as broken locks, non-functional showerheads, and malfunctioning shower buttons, are certainly not up to our standards.Rest assured, our maintenance team will address these concerns promptly. We understand the importance of maintaining a pristine environment for our guests, and we appreciate your patience and understanding. Your feedback will be shared with the management, and we will take immediate action to rectify the situation.We value your loyalty as a repeat guest, and we hope to have the opportunity to welcome you back in the future. Please feel free to reach out to our customer service team if you have any further details to share. Thank you for choosing the Leonardo Royal Hotel Southampton Grand Harbour, and we look forward to providing you with an improved experience next time!

thank you for your positive review hope to see you again at Leonardo royal hotel southampton grand harbour

hank you for sharing your observations regarding the Leonardo Royal Hotel Southampton Grand Harbour. We appreciate your feedback, and I apologize for any inconvenience you experienced during your visit.While we take pride in our stylish and spacious hotel rooms, it’s disheartening to hear about the maintenance issues you encountered in the pool area. Your safety is our utmost priority, and we regret that the stairs posed a hazard. I’m truly sorry to hear that someone slipped and got hurt.Our maintenance team will promptly address the issues with the broken showers, malfunctioning locks, and shower buttons in the changing room. Rest assured, we take your feedback seriously, and we will ensure that these areas are safe and well-maintained.Your comments will be shared with the management, and we appreciate your vigilance in bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future, and I assure you that we will strive to provide an improved experience. Please feel free to reach out to our customer service team if you have any further details to share. Thank you for choosing the Leonardo Royal Hotel Southampton Grand Harbour

I apologize for the inconvenience you experienced with your initial room It’s disheartening when accommodations fall short of expectations. Your feedback is essential for improvement.Warm regards,Bruno LopesGuest Relation Manager Leonardo Royal Hotel Southampton Grand Harbour

thank you for the 4 out of 5 review but we still have room to improve would you be kind enough to tell us what we could do better to reach you 5 out of 5 for future stays

thank you for your positive review hope to see you again at Leonardo royal hotel southampton grand harbour

Thank you for sharing your detailed feedback about your three-night stay at the Leonardo Royal Hotel Southampton Grand Harbour. We appreciate your positive comments and are delighted that your overall experience was better than good.Our dedicated staff takes immense pride in providing exceptional service, and I’m thrilled to hear that they were helpful, polite, and friendly during your visit. Your kind words motivate us to continue delivering outstanding hospitality.Regarding the minor issues you encountered, we apologize for any inconvenience:Air Conditioning: We regret that the air conditioning seemed temperamental. Our maintenance team will investigate this promptly to ensure optimal comfort for our guests.Tea Bags: We apologize that your request for additional tea bags did not arrive before you retired for the night. Rest assured, we take your feedback seriously, and we will address this promptly.Your feedback will be shared with our management, and we appreciate your vigilance in bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future, and I assure you that we will strive to provide an even better experience next time.Thank you for choosing the Leonardo Royal Hotel Southampton Grand Harbour. We value your patronage and look forward to serving you again soon

thank you for your positive review hope to see you again at Leonardo royal hotel southampton grand harbour

thank you for your positive review hope to see you again at Leonardo royal hotel southampton grand harbour

Dear Matthew, Thank you so much for taking the time to leave us a review of your recent stay. We are delighted you enjoyed your stay.We hope we have the pleasure of welcoming you again in the near future. Kind regards,Andrew BennettGuest Relations Manager

Dear Frederick, Thank you so much for taking the time to leave us a review of your recent stay. We are delighted you enjoyed your stay.We hope we have the pleasure of welcoming you again in the near future. Kind regards,Andrew Bennett

thank you for your positive review hope to see you again at Leonardo royal hotel southampton grand harbour

Dear Linda, Thank you so much for taking the time to leave us a review of your recent stay. We are delighted you enjoyed your stay.We hope we have the pleasure of welcoming you again in the near future. Kind regards,Andrew BennettGuest Relations Manager

Dear Stuart, Thank you so much for taking the time to leave us a review of your recent stay. We are delighted you enjoyed your stay.We hope we have the pleasure of welcoming you again in the near future. Kind regards,Andrew BennettGuest Relations Manager

Dear John, Thank you so much for taking the time to leave us a review of your recent stay. We are delighted you enjoyed your stay.We hope we have the pleasure of welcoming you again in the near future. Kind regards,Andrew BennettGuest Relations Manager