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Reviews of Chewton Glen Hotel & Spa - an Iconic Luxury Hotel

5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 59 out of 73 reviews" "
Rating 8 - Good. 11 out of 73 reviews" "
Rating 6 - Okay. 1 out of 73 reviews" "
Rating 4 - Poor. 0 out of 73 reviews" "
Rating 2 - Terrible. 2 out of 73 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

stephen

Stayed 2 nights in Jan 2024

10/10 Excellent

Wayne

Travelled with partner
Stayed 2 nights in Jan 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clive McNish on 13 Dec 2023
Dear Joanna, Thank you for your rating we are delighted you enjoyed your experience at Chewton Glen!I sincerely hope you will have the opportunity to return again in the not too distant future and may I take this opportunity to wish you and your family a very happy Christmas and a healthy and prosperous 2024. Clive McNishGeneral Manager

10/10 Excellent

Martin

Stayed 1 night in Nov 2023

10/10 Excellent

Zubair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Clive McNish on 14 Nov 2023
Dear Zubair, Thank you for your rating, I am delighted to learn that you enjoyed your time with us. Hopefully we will have the pleasure of your company again very soon. Best regards, Clive McNishGeneral Manager

2/10 Terrible

Jeremy

Stayed 1 night in Oct 2023
Response from Clive McNish on 14 Nov 2023
Dear Jeremy, Thank you for your rating, I am delighted to learn that you enjoyed your time with us. Hopefully we will have the pleasure of your company again very soon. Best regards, Clive McNishGeneral Manager

10/10 Excellent

Zulf

Stayed 2 nights in Aug 2023
Response from Clive on 26 Sept 2023
Dear Zulf, Thank you for taking the time to post a review, we are delighted you enjoyed you time with us!We look forward to welcoming you back again, hopefully in the not too distant future. Best regards, Clive McNishGeneral Manager

2/10 Terrible

mazen

Stayed 2 nights in Aug 2023

10/10 Excellent

NIgel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Clive on 21 Aug 2023
Dear Nigel, Thank you for taking the time to rate your recent Chewton Glen experience and I am delighted that we were able to achieve all five stars.Hopefully we will have the opportunity to welcome you back soon!Best regards, Clive McNishGeneral Manager

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Slight hitch on checking in but the staff went above and beyond to accommodate us.
Stayed 1 night in Jul 2023
Response from Clive on 10 Aug 2023
Dear Mr Jenkins, Thank you for taking the time to post a review following on your recent stay at Chewton Glen. We are so pleased the team looked after you but sorry to hear that your check-in was not as smooth as we would have liked it to be. Overall we are delighted that you enjoyed your time with us and we look forward to hopefully welcoming you back again soon. Best regards, Clive McNishGeneral Manager

10/10 Excellent

Michael

Stayed 2 nights in Aug 2023
Response from Clive on 26 Sept 2023
Dear Michael, Thank you for your rating and we are delighted that you enjoyed you time with us. Hopefully we will have the pleasure of your company once again in the not too distant future. Best regards, Clive McNishGeneral Manager

10/10 Excellent

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever
Stayed 1 night in Jul 2023
Response from Clive on 25 Jul 2023
Dear Christine, Thank you for taking the time to post a review and I am delighted you enjoyed your time with us!We look forward to welcoming you back hopefully in the near future. Best wishes, Clive McNishGeneral Manager

8/10 Good

Magdalena

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great facilities and lovely hotel grounds. The Kitchen restaurant was really good and everything we had was delicious. Sadly, the same can’t be said about the Dining Room. Perhaps it’s time for the chef to try his own red curry that’s not red and super bland with extra dry rice? Slow service at dinner, had to ask for the table to be cleared. The breakfast was below par for the hotel of such calibre. It has an all inclusive “vibe” where lukewarm buffet seems to be acceptable.
Stayed 2 nights in Jul 2023
Response from Clive on 25 Jul 2023
Dear Magdalena, Thank you for taking the time to post a review and I am so pleased you enjoyed the hotel facilities, grounds and your dining experience in The Kitchen. I am however sorry to hear that your time in the Dining Room fell short of expectations. All your meals with us should be memorable occasions and it is particularly disappointing to hear that you were underwhelmed with both your meals. I will certainly share your feedback with the team to help us as we continue to develop our offering.Again, thank you for your constructive review, we hope you will have the opportunity to return and please do not hesitate to reach out to me personally if I can assist you in any way with your reservation. Best regards, Clive McNishGeneral Manager

10/10 Excellent

Michael

A wonderful property offering utmost luxury, along with state of the art spa facilities, set in a magnificent grounds with timeless elegant rooms in traditional English class, helped along by fabulous staff to match
Stayed 2 nights in Jun 2023
Response from CGGM on 20 Jul 2023
Dear MichaelThank you very much for your kind review of your stay, I'm so glad you had a good time.We look forward to welcoming you back.Warm regardsClive McNishGeneral Manager

10/10 Excellent

Katie

Stayed 1 night in Jun 2023
Response from Clive on 20 Jun 2023
Dear Katie, Thank you for your rating and we are delighted you enjoyed your time at Chewton Glen. We hope to welcome you back again in the not too distant future. Best regards, Clive McNishGeneral Manager

8/10 Good

Nicholas

Stayed 1 night in Jun 2023
Response from CGGM on 20 Jul 2023
Dear NicholasThank you for taking the time to rate your recent stay. hopefully we will be able to welcome you back again soon.Warm regardsClive McNishGeneral Manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfection
Stayed 1 night in May 2023
Response from Clive on 20 Jun 2023
Dear Rebecca, Thank you for your kind review, we are delighted you enjoyed your time at Chewton Glen. We hope to welcome you back again in the not too distant future. Best regards, Clive McNishGeneral Manager

6/10 Okay

Craig

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 2 nights in Apr 2023
Response from Clive on 20 Jun 2023
Dear Craig, Thanks for taking the time to rate your recent experience at Chewton Glen, we'd be happy to receive any more detailed feedback should you wish to share.Best regards, Clive McNishGeneral Manager

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful and the surrounding area is stunning. Really enjoyed our stay The only disappointing aspect was dining at the Kitchen
Stayed 3 nights in Mar 2023
Response from Clive McNish on 19 Apr 2023
Dear Maria, Thank you for your recent review and I am delighted to hear that overall you enjoyed your stay. I am however sorry to learn that your dining experience fell short of expectations. All your meals with us should be memorable occasions and it is particularly disappointing to hear that you were underwhelmed with your meal in The Kitchen. I will certainly share your feedback with the team to help us as we continue to develop our offering. Hopefully we will have the pleasure of welcoming you back again very soon. Warm regards, Clive McNishGeneral Manager

10/10 Excellent

Lyndon

Stayed 1 night in Mar 2023
Response from Clive McNish on 19 Apr 2023
Dear LyndonThank you for taking the time to rate your recent Chewton Glen experience.I'm happy that we were able to achieve all five stars.Hopefully we will have the opportunity to welcome you back soon.Warm regards, Clive McNishGeneral Manager

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with beautiful room. Great restaurants!
Stayed 2 nights in Feb 2023
Response from Clive McNish on 8 Mar 2023
Dear Timothy, Thank you for your rating, we are so pleased to hear you enjoyed your room and your dining experiences. Hopefully we will have the pleasure of your company again in the not too distant future!Warm regards, Clive McNishGeneral ManagerChewton Glen Hotel

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Clive McNish on 8 Mar 2023
Dear Karl, Thank you for your rating, we are delighted to hear you had an enjoyable time!Hopefully we will have the pleasure of your company again in the not too distant future!Warm regards, Clive McNishGeneral ManagerChewton Glen Hotel

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing property. Attention to detail impeccable and the staff are amazing. Such a joy to visit.
Response from Clive on 17 Jan 2023
Dear Maria, Thank you for your rating, it was kind of you to take the time and trouble to share your thoughts. I am delighted you had an enjoyable time and that you were well looked after by the team. I will gladly share your feedback and hopefully we will have the pleasure of welcoming you back to Chewton Glen very soon. Kind regards, Clive McNishGeneral Manager

10/10 Excellent

David

Stayed 2 nights in Apr 2022
Response from Andrew on 26 Apr 2022
Dear David, Thank you for your 5 star rating, we are delighted you had an enjoyable visit! Hopefully we will have the pleasure of your company again in the near future. Kind regards, Andrew Cook General Manager

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
35th Birthday Celebrations
Amazing stay… this place has the wow factor when you arrive! Staff welcome you at the door, check in was very easy. Spa is amazing. Only negatives, not enough Sun loungers we had to wait quite a while. The lockers in the changing rooms there were no free ones and lots broken. Changing rooms good have been a bit tidier. Swimming pool is lovely, hydro pool is great but again very busy. One hot tub outside couldn’t get in as it was so busy. Restaurant in the spa could be improved, make sure you grab a seat with a view. The rest of the restaurant looks like a leisure centre, needs to be made more premium with more sofas! Room was amazing has a Junior suite, ground floor with huge balcony. Had dinner in the Dining Room- recommend the lobster curry! Breakfast was average it’s buffet and lots of choice but lots of warmed up food, should be a few more table service options for high end hotel. The grounds are beautiful and very easy to walk to the beach! Few animals on site, very fluffy sheep and a horse dressed as a unicorn! Over all an amazing trip, I would def come back! Shame I couldn’t take my dog… lots of dogs but you have to pay the extortionate room rate in the treehouses to be able to enjoy this luxury!
Stayed 1 night in Mar 2022
Response from Andrew on 7 Jun 2022
Dear Laura, Thank you for your kind review and great photos. We are delighted you had an enjoyable visit! It is truly a great pleasure to read your comments and I will share them with the team. We are always most grateful to receive all feedback as it helps us improve for the future and we have taken all your feedback and ensured it is shared with all the relevant Managers. Thank you again for your comprehensive review and hopefully we will have the pleasure of your company again in the near future. Kind regards, Andrew Cook General Manager

10/10 Excellent

Madhuja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very special place. Very memorable as we celebrated my husband’s birthday. Staff were fantastic and nothing was ever too much. Catered for children exceptionally well. Only suggestion would be for the pool to be warmer. Otherwise, a perfect stay.
Stayed 2 nights in Feb 2022
Response from Andrew on 10 Mar 2022
Dear Madhuja, Thank you for your 5 star rating and kind review. We are delighted you had an enjoyable visit! It is truly a great pleasure to read your comments and I will share them with the team, who always strive to exceed our guests' expectations. I can’t tell you how much feedback such as yours is appreciated, it also serves as one of the best motivators for our staff! Hopefully we will have the pleasure of your company again in the near future. Kind regards, Andrew Cook General Manager

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, scenic location.
Stayed 2 nights in Oct 2021
Response from Andrew on 11 Nov 2021
Dear David, Thank you for your rating, we are delighted you enjoyed your visit! Hopefully we will have the pleasure of your company again in the near future. Kind regards, Andrew Cook General Manager

10/10 Excellent

Giuseppe, London

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay.
We stayed in the treehouse, it was amazing, so beautiful, service was outstanding and so was the food, particularly the kitchen restaurant. Only niggle was that some items on the dining room menu were unavailable which was a shame.
Stayed 1 night in Dec 2020

10/10 Excellent

Clare, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, amazing food and wonderful grounds to explore.
Stayed 1 night in Dec 2020

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
Very relaxing and service was very good. Spa has been recently refurbished and rooms are if a good standard. Would recommend booking the restaurants prior to arrival as although not open to non residents there isn’t enough tables to accommodate all guests
Stayed 2 nights in Oct 2020

8/10 Good

Jane

Liked: Cleanliness, room comfort
Nice location for beach walks and cycles
The location and grounds of the hotel make for a very nice stay. The hotel is a little tired around the edges with some dated decor particularly in the corridor areas but the rooms are very clean and comfortable. The hotel was busy and the staff struggled to cope with service at mealtimes being particularly erratic and slow.
Stayed 2 nights in Sep 2020

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Almost faultless. Would have been nice to have a coffee machine in the room, rather than instant. The patio could have done with a sweep. There are limits to how many people are allowed in the spa at any one time which is not monitored. There should be a time limit on certain areas to ensure all guests are able to use them.
Stayed 2 nights in Sep 2020
Response from Clive McNish on 13 Dec 2023
Dear Michael, Thank you for taking the time to post a review following on your recent stay and I am so pleased that overall, you had an enjoyable time. All our rooms have Nespresso machines, and I am very sorry if this absent from your room. I have shared all your comments with the housekeeping team - please accept my apologies, I only hope it did not impact too much on the overall enjoyment of your stay. Regarding the spa, which is our most popular facility accommodating our in-house guests, spa members and spa days. We allocate swimming times for the children from 9:00 -10.30 and again from 16:00 - 17.30, however occasionally the spa can become very busy. It is for this reason that we limit the number of spa days we accommodate, and I am sorry if you found it a little too busy when you visited. Again we appreciated your feedback and I sincerely hope you will have the opportunity to return again in the not too distant future. May I take this opportunity to wish you and your family a very happy Christmas and a healthy and prosperous 2024. Clive McNishGeneral Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2020

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Chewton Glen
We stayed in an exec room (14) which had its own secluded decking area - perfect for summer stays. The hotel was spotless and staff went the extra mile to ensure all guests were happy.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2020

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2020

10/10 Excellent

pippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chewton
Beautiful hotel, good service. Great for a romantic break.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service and the kitchen by james Martin is an excellent addition
Stayed 1 night in Dec 2019

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Hayley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always lovely
Always a great stay
Stayed 1 night in Sep 2019
Response from Andrew C on 4 Oct 2019
Dear Hayley, Thank you for your review and your 10 out of 10 rating! We look forward to welcoming you back in the near future, Best wishes, Andrew C

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing for families, lots of space to play and run. Pools were great. Food lovely.
Stayed 3 nights in Aug 2019
Response from Andrew C on 4 Sept 2019
Dear Anonymous, Thank you for your 5 out of 5 star rating! We are so pleased you had a lovely time with your family and we look forward to welcoming you back soon, Best wishes, Andrew C

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attention to detail by this hotel makes all the difference, could not fault it anywhere.
Stayed 2 nights in Aug 2019

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even better than expected and the hotel facilities are as good as it gets.
Stayed 1 night in Aug 2019
Response from Andrew C on 29 Aug 2019
Dear Clifford, Thank you for your ten out of ten rating! I am so pleased you had a fantastic time and we look forward to welcoming you back in the near future. Best wishes, Andrew

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous service, beautiful setting, great facilities, relaxing atmosphere - a wonderful hotel all round!
Stayed 2 nights in Aug 2019
Response from Andrew C on 29 Aug 2019
Dear Anonymous, Thank you for your five out of five rating! I am so pleased you had a fantastic time and you had a relaxing stay with us, we look forward to welcoming you back in the near future. Best wishes, Andrew

10/10 Excellent

Fiona

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Andrew C on 29 Aug 2019
Dear Anonymous, Thank you for your 5 star rating! I am so pleased you had a fantastic time and we look forward to welcoming you back in the near future. Best wishes, Andrew

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Andrew C on 29 Aug 2019
Dear Valerie, Thank you for your ten out of ten rating! I am so pleased you had a fantastic time and we look forward to welcoming you back in the near future. Best wishes, Andrew