Disappointing flat with misleading claims.
We booked the flat for three nights after reading that it is a luxury apartment. We have to pick keys from office and walk to the apartment which is long ( with luggage) if you dont have a car. The flat has no lifts, no wifi ( really at a luxuary flat??) ,
The appliences did not work, the cutlery in the kitchen was so dirty and stained that it deserve to be binned. We tried to wash it twice but the dishwaster does not work. They dont leave any washing liquid to wash it otherwise.
The washing machine was EXTREMELY noisy we found out two big metal peices. Unacceptable when you call it a luxury.
The internal decor is very tired and ordinary, it is very misleading to call it a luxury flat, it isnt in any way. The sofa is ugly and old, the curtain poles and curtains dont work properly (close). very small TV.
We were on the 3rd or 4th floor, without a lift it is a big challenge with a baby or for an elderly person.
The management does not seem to bother much, they dont leave any instructions book - one general book kept is for several flats not this specific flat.
We paid 585 for three nights which is very overpriced. I stay in London apartments regularly, for this price you do get luxury - not an old, tired flat like this.
We informed management of the issues who were VERY defensive and would not admit any problems. Last thing you want - Poor management, unfriendly and defensive.
One sugestion to any one booking this- stay AWAY. This is a very high priced ordinary flat.
Comment from Hotel Management
09-Jun-2016 by Manager, Hotel Management
I appreciate you for taking the time to submit your review, we greatly value hearing all our guest’s feedback. I am sorry to hear that your stay was not to your liking however we would disagree with your description and have to ask if things were really as bad as you claim why you did not come to see me at any point during your stay to make a complaint. Had you done so we would have dealt with any problems you claim to have had and if possible allocated you another apartment.