2 indoor pools, outdoor pool, pool umbrellas, pool loungers
Check availability

Reviews of Occidental Marco Polo

4 out of 5
Occidental Marco Polo
Yasmine Hammamet, Hammamet

Reviews

7.6

Good

Rating 10 - Excellent. 52 out of 147 reviews" "
Rating 8 - Good. 46 out of 147 reviews" "
Rating 6 - Okay. 17 out of 147 reviews" "
Rating 4 - Poor. 18 out of 147 reviews" "
Rating 2 - Terrible. 14 out of 147 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter sun
Stayed at the Marco Polo for 8 days with my partner. The Hotel is beautiful and extremely clean. On arrival reception staff were friendly and upgraded us to a sea view room. Reception staff were always friendly and helpful if we needed anything. Rooms are cleaned daily, have a mini fridge and come with little extras, I thought the razors were a nice touch. The grounds were extremely well maintained. Facilities were limited only due to the time of year so the outdoor pool was drained, which looks like it would be amazing in summer. The indoor pool was lovely and the spa was still open. The smaller restaurant was used for meal times as it was out of season, adequate size for the amount of guests at the hotel, food was tasty and varied and the restaurant staff were polite and helpful. All the bar staff were amazing, but a special mention for Ezzeddine, Slim and Ridha you are fantastic, you made us feel right at home and made us laugh endlessly. The only negative we have was there was no animation throughout the daytime to help with the hotel being so quiet. I understand it is difficult when the hotel is quiet but i feel more effort could have been made. On the night, animation was better in the Oasis bar. You could request any music you like and dance away. Karaoke was on one night right next to the bar which everyone enjoyed. I would suggest maybe a quiz night or bingo night too etc. Overall a fantastic hotel, we would definitely stay again
Stayed 1 night in Jan 2024

8/10 Good

Foued

Stayed 1 night in Jan 2024
Response from Cyrine GXP on 29 Feb 2024
Nous sommes ravis que vous ayez apprécié votre séjour parmi nous ! Nous sommes impatients de vous accueillir à nouveau bientôt. N'hésitez pas à nous contacter si vous avez des besoins particuliers pour votre prochain séjour. À bientôt !

10/10 Excellent

Rebecca

Stayed 7 nights in Dec 2023
Response from Cyrine GXP on 29 Feb 2024
Nous sommes ravis que vous ayez apprécié votre séjour parmi nous ! Nous sommes impatients de vous accueillir à nouveau bientôt. N'hésitez pas à nous contacter si vous avez des besoins particuliers pour votre prochain séjour. À bientôt !

10/10 Excellent

Meher, Phoenix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 6 nights in Nov 2023
Response from Cyrine GXP on 29 Feb 2024
We are delighted that you enjoyed your stay with us! We look forward to welcoming you again soon. Feel free to contact us if you have any special needs for your next stay. See you soon!

10/10 Excellent

SID ALI

Stayed 7 nights in Nov 2023
Response from Cyrine GXP on 29 Feb 2024
Nous sommes ravis que vous ayez apprécié votre séjour parmi nous ! Nous sommes impatients de vous accueillir à nouveau bientôt. N'hésitez pas à nous contacter si vous avez des besoins particuliers pour votre prochain séjour. À bientôt !

6/10 Okay

Chema

Stayed 2 nights in Nov 2023
Response from Cyrine GXP on 29 Feb 2024
Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future.

4/10 Poor

Sofyan

Stayed 6 nights in Oct 2023

8/10 Good

Adel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanna say thanks to all the team in Marco Polo.. I had such a great time.. thank you Marco Polo team and thank you Tunisia
Stayed 6 nights in Oct 2023

6/10 Okay

Smeti

Stayed 2 nights in Sep 2023

4/10 Poor

LAURIE

Stayed 4 nights in Sep 2023

2/10 Terrible

Achref

Disliked: Cleanliness, staff & service
Just on
Stayed 5 nights in Sep 2023

6/10 Okay

mehdi

Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst trip
This was the worst trip ever, service was horrible, the air conditioner was making noise and when I went to complain they send a maintenance person and when he checked he told me that the air conditioning needs maintenance and left by telling me have a nice stay, also the rooms were not cleaned properly and no towels were there and i had to complain almost every day. Food was not great at all.
Stayed 6 nights in Jul 2023

8/10 Good

Abderraouf

Liked: Staff & service
Le personnel est courtois et avenant. L’hôtel est tranquille et convenable pour les enfants. La nourriture est très bonne. L’endroit est très bien situé.
Stayed 2 nights in Jul 2023
Response from Cyrine GXP on 29 Feb 2024
Nous sommes ravis que vous ayez apprécié votre séjour parmi nous ! Nous sommes impatients de vous accueillir à nouveau bientôt. N'hésitez pas à nous contacter si vous avez des besoins particuliers pour votre prochain séjour. À bientôt !

10/10 Excellent

Abderraouf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and good location
Stayed 6 nights in Jul 2023

2/10 Terrible

Belgacem

Stayed 2 nights in Jul 2023

6/10 Okay

Monika

Stayed 2 nights in Jul 2023

8/10 Good

Belgacem

Stayed 4 nights in Jun 2023

4/10 Poor

nader

Stayed 1 night in Jun 2023

4/10 Poor

JOSE ENRIQUE

Stayed 2 nights in May 2023
Response from HG on 24 May 2023
Nous souhaitons de tout cœur avoir l'opportunité de vous revoir pour retrouver votre confiance en nous et vous offrir une meilleure expérience.

10/10 Excellent

Cyrille

Stayed 5 nights in May 2023
Response from HG on 24 May 2023
Merci encore pour avoir choisi notre hotel en cette occasion, nous espérons avoir à nouveau le plaisir de vous servir dans un futur proche.

6/10 Okay

Abdul samad

Stayed 6 nights in Apr 2023
Response from HG on 24 May 2023
Merci encore pour avoir choisi notre hotel en cette occasion, nous espérons avoir à nouveau le plaisir de vous servir dans un futur proche.

10/10 Excellent

MOHAMED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and good food
Stayed 1 night in Apr 2023
Response from HG on 24 May 2023
Merci encore pour avoir choisi notre hotel en cette occasion, nous espérons avoir à nouveau le plaisir de vous servir dans un futur proche.

10/10 Excellent

Mohammed lyes

Stayed 5 nights in Apr 2023
Response from HG on 24 May 2023
Merci encore pour avoir choisi notre hotel en cette occasion, nous espérons avoir à nouveau le plaisir de vous servir dans un futur proche.

4/10 Poor

Caroline

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Qualité pas top
La qualité de service et la propreté laisse à désiré. 0 service baggages pour l'arrivée, malgré qu'on était une famille avec deux enfants de bas âge et une mamie. Lorsqu'on dit vue mer, cela est vrai si l'on tourne la tête et l'on reste debout sur la terrace. Une chambre sans aucun savon, shampoing etc., les verres sales, une chambre de 3 personnes avec 2 serviettes seulement et aucun serviette pour le sol pour la sortie de douche. 2 heures d'attente pour qu'un technicien vienne réparer la télévisio de la chambre, malgré que l'hôtel n'est aucunement complet. La nourriture du buffet pas wow mais ca passe, cependant cela ce voit que les cuisiniers et les serveurs ne veulent pas trop être là malheureusement....La piscine est bien, on au moins on a pu profiter de ca en famille. Le service d'acceuil à la réception ca va, ils font de leur mieux mais encore cela reste vraiment a désiré....ce ne le conseil pas de manière général...
Stayed 1 night in Feb 2023

2/10 Terrible

Caroline

Stayed 1 night in Feb 2023

10/10 Excellent

Sultan

Stayed 1 night in Feb 2023
Response from HG on 21 Feb 2023
Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

8/10 Good

Amara Salim

Stayed 1 night in Feb 2023
Response from HG on 21 Feb 2023
Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

4/10 Poor

Milda

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2023
Response from HG on 21 Feb 2023
Nous avons pris bonne note de vos critiques constructives et vous assurons que nous portons une grande attention aux commentaires de nos clients qui nous aident à prendre les mesures nécéssaires afin de garantir que des expériences similaires ne se représentent plus dans le futur.

8/10 Good

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a nice stay for me and my family, we enjoyed the variety of foods that were served, the staff were so friendly and kind.
Response from HG on 21 Feb 2023
Nous avons pris bonne note de vos critiques constructives et vous assurons que nous portons une grande attention aux commentaires de nos clients qui nous aident à prendre les mesures nécéssaires afin de garantir que des expériences similaires ne se représentent plus dans le futur.

10/10 Excellent

Walid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful
Stayed 2 nights in Mar 2022
Response from Ameni Attia, Quality Manager on 2 Apr 2022
Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We hope to welcome you back in the near future for yet another great stay.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfaction
generally we were satisfied, it was amazing to be there. i love the staff very polite and friendly.
Stayed 2 nights in Mar 2022
Response from Ameni Attia, Quality Manager on 25 Mar 2022
We would like to thank you for the praising review you shared following your recent visit to our Occidental Marco Polo hotel and we are delighted to read that we were able to match your expectations. On behalf of our entire team, we greatly look forward to your return.

2/10 Terrible

Zara

Disliked: Staff & service, property conditions & facilities, room comfort
Extremely disappointing
From checking in to checking out the customer service was awful. They claim to be a 4* hotel however their is no room service or wifi in the bedrooms apart from the main reception area. The porter refused to help with taking the luggage to the bedroom and taking out from bedroom. I paid for a double room with double bed and sea view and was given a room with two single beds and no sea view. When asked why they refused to provide me with a reason. The breakfast and dinner buffet hardly had enough food. They close restaurant at 20.30. Very frustrating and awful stay for me and my husband.
Stayed 2 nights in Jan 2022
Response from Ameni Attia , Quality Manager on 21 Jan 2022
Thank you for choosing to stay at the Occidental Marco Polo and for sharing your honest feedback. Providing the highest level of hospitality is our main goal and we sincerely apologize for falling short of meeting your expectations on this occasion. Please know, we have shared your feedback with the appropriate hotel teams to ensure the necessary measures are in place to prevent similar issues from occurring in the future. We look forward to seeing you again so we may regain your trust with a better experience.

8/10 Good

seifeddine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are very
Stayed 3 nights in Dec 2021
Response from Ameni Attia , Quality Manager on 21 Jan 2022
we would like to thank you for choosing our Occidental Marco Polo hotel for your holidays and we look forward to see you again.

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel would stay here again
Stayed 18 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Everyone in hotel staff and restaurant
Stayed 1 night in Jan 2020
Response from Sales Departemnt on 24 Jan 2020
Dear Customer, We thank you for your trust and for choosing our hotel. Your opinion allows us to improve our services and activities. We hope to welcome you again 😊. Best regards,

10/10 Excellent

Anna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concorde Marco Polo
Good hotel, friendly and helpful stuff. Always nice atmosphere and food. Love this place
Stayed 1 night in Oct 2019
Response from Sales Departmnt on 6 Nov 2019
Dear Customer, We thank you for your trust and for choosing our hotel. Your opinion allows us to improve our services and activities. We hope to welcome you again 😊. Best regards,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
Having returned home to find my entire hotel bill has been duplicated/taken 3 times, whatever positives of this hotel are completely overshadowed by this incident. I spoke to the hotel manager at the time in regards to my concerns over the duplicate payments after being told they had been “rejected”, which was refuted by my bank who confirmed they had been approved. The hotel insisted this couldn’t possibly be the case! I now find myself in the position of having to spend my own time and effort recovering these monies. In the meantime the hotel refused to return my passport on the basis I hadn’t paid for the room! DO NOT book this hotel unless you pay in advance. It’s either a scam or complete incompetence in regards to the front desk at this hotel. Deeply unhappy with the whole experience.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything, you are asking too much writing, everything is not enough ?
Stayed 8 nights in Jul 2019
Response from Sales Departement on 14 Aug 2019
Dear Customer, We thank you for your trust and for choosing our hotel. Your opinion allows us to improve our services and activities. We hope to welcome you again 😊. Best regards,

6/10 Okay

Verified traveller

Stayed 7 nights in Jul 2019
Response from Sales Departement on 24 Jul 2019
Dear Customer, We thank you for your trust and for choosing our hotel. Your opinion allows us to improve our services and activities. We hope to welcome you again 😊. Best regards,

4/10 Poor

Verified traveller

Stayed 2 nights in Jun 2019
Response from Concorde Marco Polo on 26 Jun 2019
Dear Customer, We thank you for your trust and for choosing our hotel. Your opinion allows us to improve our services and activities. We hope to welcome you again 😊. Best regards,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally speaking , The Hotel was Great , the Pool , food , staff .. except the WiFi is only available by the reception - no kettle to make a cup of coffee or tea not necessary but should be .. the food in main restaurant not really impressing .. the hotel needs more improvement on all of it’s different sections .. when I pre booked on Expedia , at arrival time they told me u only booked for 2 adult 😳 and I actually pre booked 1 adult and 2 kids .. hotel reception not updated of all pre booked holidays . ( must be improved ) Kind regards overall it’s a decent hotel
Stayed 3 nights in Jun 2019
Response from Concorde Marco Polo on 26 Jun 2019
Dear Customer, We thank you for your trust and for choosing our hotel. Your opinion allows us to improve our services and activities. We hope to welcome you again 😊. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Anne

Marco polo hotel
Amazing hotel staff f4om cleaners to reception all helpful well mannered people and very fremdly hotel was lovely good fresh and hot although not to many peoples taste s3em3d aimed at eastern europeans. Had a lovely hastle free beach and relaxing hotel
Stayed 5 nights in Aug 2018

8/10 Good

Malek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
the stay was great overall i liked the hotel. it is quiet big with direct access to the beach. the rooms are clean and everything in good condition. the food was good but just very similar everyday so always almost the same food offered. the animation is to be improved with better ideas. i liked the hotel.and considering coming back to it in the future. i would like to thank Amine at the reception for his kindness and hospitality such a very nice guy.
Stayed 3 nights in Aug 2018

8/10 Good

Karim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
It was ok not perfect
Stayed 3 nights in Jun 2018

8/10 Good

Duhan, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Duhan from London
It is a nice hotel and friendly staff and great location but there is a problem with the internet connection around the hotel rooms. They should be sorted out really
Stayed 6 nights in Jan 2018

8/10 Good

Abdulbaset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Very friendly staff
Stayed 2 nights in Dec 2017