On the beach, beach towels

Reviews of Reef View Hotel

4 out of 5
Reef View Hotel
12 Resort Drive, Whitsundays, QLD

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 1003 reviews" "
Rating 8 - Good. 352 out of 1003 reviews" "
Rating 6 - Okay. 117 out of 1003 reviews" "
Rating 4 - Poor. 39 out of 1003 reviews" "
Rating 2 - Terrible. 18 out of 1003 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Katina

Television didn’t work on all channels. Tech came up to fix but didn’t fix so it remained as it was beforehand.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
Hotel was excellent! Great view from room!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, very clean and a lovely pool. I thought that the shower facilities for people flying in and out were fantastic, especially as we were very hot and sweaty from travelling around the island and were very grateful to be able to shower prior to catching our flights home. The staff were also very polite and friendly.
Stayed 3 nights in Mar 2024

6/10 Okay

Melinda, Minden

Travelled with family
Liked: Staff & service
Hamilton Island is wonderful. The resort was fine, a little dated but great staff. It would be really nice if one of the pools was a quiet pool or kid free pool as all of the pools were very busy, noisy and hard to find seating. Lots of kids having fun but just really busy. Food at hotel is good but expensive - however room service was very good. Staff was terrific! It’s a beautiful spot!
Stayed 3 nights in Mar 2024

8/10 Good

Anne-Marie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Li

Liked: Cleanliness
Yes
Stayed 3 nights in Mar 2024

4/10 Poor

Kamaljeet, Bellevue

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Too old property. It was dirty. The furniture had lot of dust trapped in it.
Stayed 4 nights in Mar 2024

6/10 Okay

Corrie

Travelled with family
Liked: Staff & service, property conditions & facilities
The reef view hotel was nice and I’m sure when it was new it was excellent. It’s definitely not in the best shape. Our room could use some TLC.
Stayed 3 nights in Mar 2024

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice for holiday but needs updating
Stayed 4 nights in Mar 2024

10/10 Excellent

DI FEI

Liked: Cleanliness, amenities, property conditions & facilities
Okay
Stayed 5 nights in Jan 2024

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great shuttle service and good restaurant.
Stayed 3 nights in Feb 2024

4/10 Poor

Shannon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
While we stayed in a renovated room, we were told not to open the doors to the balcony because of the cocatoos - which was far because there are a lot of them. Charming but noisy! The faciliities are less than expected - the pool area was not serviced well and was dirty. Side tables were not cleaned, towels were left everywhere. The furniture is old and in need of replacement. The food is TERRIBLE! And the breakfast buffet is a huge rip off at $48 per person. Eating in general on the island is challenging. They have you hostage so I would suggest the pizza takeaway, Bob's Bakery and Romano's. All the restaurants are pricey and do not deliver good food. Overall, I think the Reef View's pricing for their rooms is far too expensive for what is delivered. I would not stay there again. Huge disappointment and oversold and underdelivered. The island is beautiful however and the golf course is a special treat. But again, look elsewhere for accomodations.

10/10 Excellent

Rhonda

Travelled with partner
Fabulous experience
Stayed 2 nights in Feb 2024

8/10 Good

Linda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stunning location and views. Very relaxing and chill trip with 4 pools and lovely clean beach with chairs. Breakfast buffet excellent and many GF options. Excellent facilities to shower for departing guests and free shuttle from and to airport. Older building but well kept up however room had musty mildew smell. Beds, pillows, patio chairs and pool chairs all hard.
Stayed 4 nights in Feb 2024

10/10 Excellent

Henry

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful time
Stayed 3 nights in Feb 2024

6/10 Okay

vivian sanharib

Liked: Staff & service
Disliked: Cleanliness
the view it's amazing but the clean is zero
Stayed 4 nights in Feb 2024
Response from Hotel Management on 18 Feb 2024
Thank you for your review.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Feb 2024
Response from Hotel Management on 19 Feb 2024
Thank you for your review.

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Management on 18 Feb 2024
Thank you for your review.

6/10 Okay

Lisa

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
The Reef View was good - the room was nice and big and beautiful view. Unfortunately under staffed at reception, the cleanliness was good but could have been better. Breakfast was great when everything was topped up - once selections ran out there wasn't much option. Paying extra $50 for one hour extra for late check out is unacceptable - not even 5star hotels do this!
Stayed 3 nights in Feb 2024

10/10 Excellent

jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the coral sea from our room. Cockatoos galore! Property was clean, transportation of shuttles around the island were nice.
Stayed 4 nights in Jan 2024
Response from Hotel Management on 8 Feb 2024
Thank you for your review Jessica! Great to hear you enjoyed your stay at the Reef View Hotel.

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Very clean and staff very helpful.
Stayed 5 nights in Jan 2024

10/10 Excellent

Yukiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal for family stay.
Stayed 4 nights in Jan 2024

10/10 Excellent

Sunny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there when cyclone kerrily hit the island. Everything was organised at yhe best level. Staff is amazing. Thanks for looking after us.
Stayed 5 nights in Jan 2024

8/10 Good

Jessie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great and had beautiful views of both the mountains and the beach. Staff and hotel was great when we had a cyclone warning, preparing packs, food and great communication made us feel at ease. Food options were good
Stayed 4 nights in Jan 2024

10/10 Excellent

Jennifer, Daytona Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We cannot describe how awesome this hotel was and how much we enjoyed the views. It was around the holidays so it was very busy- but we still had great service.
Stayed 3 nights in Dec 2023

10/10 Excellent

Larysa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place for holiday with family
Stayed 7 nights in Jan 2024

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great location! Wish the bird poop could have been cleaned on our balcony during our week’s stay.
Stayed 7 nights in Jan 2024

8/10 Good

Bronwyn

Travelled with family
Liked: Staff & service, amenities
The resort is conveniently situated and has the best views of the islands of the whitsundays. Just gorgeous
Stayed 7 nights in Dec 2023

4/10 Poor

Elyssar

Stayed 6 nights in Jan 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big and spacious rooms and bathrooms. Very close to the beach and town.
Stayed 7 nights in Jan 2024

8/10 Good

Roxy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our holiday on Hamilton Island staying at the Reef View Hotel. We have stayed before and felt this time that most of the staff seemed new or inexperienced which affected the service. We had to ask for dirty dishes to be removed after room service had been and a few times they left hand washed dishes drying in the bathroom. The dishes in the cupboards of our room and most of the dishes and cutlery at the buffet breakfast were not completely clean, which was off-putting. I have given 4 stars as we still had a lovely time but these things mentioned are not good enough for a resort like this and have us considering an alternative for next time.
Stayed 7 nights in Jan 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay close to all amenities including the main pool, shuttle every 10 mins, breakfast has a great selection! We had a ball !
Stayed 5 nights in Jan 2024

8/10 Good

Daksha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel a little tired but great base for exploring the area
Stayed 2 nights in Jan 2024

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The island is magnificently cultivated and exquisitely manicured as a tropical paradise. The resort is ageing but has been well maintained. It is clean and comfortable and the front desk and room servicing staff are exceptionally good. BUT.. that's where it ends. Restaurant staff are rude and unhelpful which is a theme continued across all outlets on the island. "Service with a smile" No Sir.. more like Ahghh.. do I have to... Food options are limited. Mostly unhealthy junk food and bewilderingly, places are closed when folk are hungry. Catseye beach is OK but doesn't rate on a world scale. The prices for all goods on the island are OUTRAGEOUS and compared to other popular destinations the "Value for Money " is just not there. Interesting experience but we won't be returning anytime soon....
Stayed 5 nights in Jan 2024

2/10 Terrible

iryna

Stayed 1 night in Jan 2024

2/10 Terrible

Amy

Stayed 4 nights in Jan 2024

10/10 Excellent

Amanda, Pyrmont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, able to leave luggage if arrive before check-in, easy check-in and luggage taken to room. Issue we had was quickly resolved as Alexandra went above and beyond to assist us, couldnt be happier. Already booked next visit
Stayed 2 nights in Dec 2023
Response from Hotel Management on 22 Jan 2024
Thank you for your review Amanda. We look forward to welcoming you back to Hamilton Island!

8/10 Good

karen

Stayed 7 nights in Dec 2023
Response from Hotel Management on 22 Jan 2024
Thank you for your review Karen

10/10 Excellent

bruce

Stayed 2 nights in Dec 2023
Response from Hotel Management on 15 Jan 2024
Thank you for your review.

10/10 Excellent

Paul KwongTo

Stayed 3 nights in Dec 2023
Response from Hotel Management on 15 Jan 2024
Thank you for your review.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay on Hamilton Island. The most amazing view from our room of the reef and Catseye Beach. Free water sports an excellent bonus. Very slick service. Would definitely recommend.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 15 Jan 2024
Thank you for your review Deborah. We are glad to hear you had a great time on Hamilton Island.

10/10 Excellent

Saifudin

Travelled with family and small children
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Hotel Management on 10 Jan 2024
Thank you for your review.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Hotel Management on 15 Jan 2024
Thank you for your review.

6/10 Okay

Kristin

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Management on 15 Jan 2024
Thank you for your review.

6/10 Okay

Hannah

Stayed 2 nights in Dec 2023
Response from Hotel Management on 10 Jan 2024
Thank you for your review.

8/10 Good

Thomas

Liked: Cleanliness
Very central to Hamilton island so this made it easy to wonder around to different locations.
Stayed 3 nights in Dec 2023
Response from Hotel Management on 10 Jan 2024
Thank you for your review.

10/10 Excellent

Kefu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hotel Management on 10 Jan 2024
Thank you for your review.

8/10 Good

Katrina

Stayed 6 nights in Dec 2023

10/10 Excellent

Karyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
Thank you for your review.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt that we received good value for our money. The inclusion of many complimentary services (fitness centre, catamaran sailboats and snorkeling gear, shuttle buses and multiple swimming pools) all added up to a great stay.
Stayed 4 nights in Dec 2023
Response from Hotel Management on 9 Jan 2024
Thank you for your review.