Ratings based on 158 Verified Reviews

3.9 out of 5
85% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Auckland

Convenient location

Posted 25-Mar-2018
Very friendly staff on reception on arrival. Large in room Continental breakfast. Hotel needs refurbishment, but the rooms were tidy and the linen clean.
Comment from Hotel Management
27-Mar-2018 by General Manager, Hotel Management
Thank you for your feedback. Good to see that you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveller from nz

nice comfortable stay

Posted 13-Mar-2018
Pros: pool friendly staff cosy bed powerful water pressure
Cons: room 29 the floor is wet as. where the bath is it wet on the carpet everyday it gets worse. theres cracks in the walls also, please look into this plz
Location: golf airport
warm and inviting cosy beds powerful water pressure for showers and spa bath alcohol and snacks were good Restaurant is average staff were helpful great swimming pool
Comment from Hotel Management
21-Mar-2018 by General Manager, Hotel Management
Thank you for your feedback. We have attended to the leaky air conditioning unit which was causing the water issue. We do intend to deal with the rooms in the near future regards painting.
5 out of 5
Recommended
for Everyone
by A verified traveller from Auckland, New Zealand

Great Hotel and Pool

Posted 11-Mar-2018
Pros: The pool.
Had a great stay, my mother was at a conference at the hotel for the weekend, so my kids and I came down to keep my dad company. We spent a lot of time by the pool which was awesome, so clean and inviting. The staff were all very friendly and helpful. Will definitely be back.
Comment from Hotel Management
21-Mar-2018 by General Manager, Hotel Management
Thank you for your feedback and glad to see that you enjoyed your stay with us. Hope to see you in the future.
3 out of 5
Recommended
for Everyone
by A verified traveller from Alberta Canada

Over night stay

Posted 04-Mar-2018
Only great thing is location to airport. The hotel is only average and not great value for $125. Enter door has bad trip hazzard and shower leaks on the floor. Bed was ok and the fridge barely cooled our water overnight. Only recommend for airport convenience and rental car return.
Comment from Hotel Management
21-Mar-2018 by General Manager, Hotel Management
Thank you for your feedback. We do apologize about the shower. Our Housekeeping Team report any maintenance issue to our maintenance Team to repair. I will follow this up with them all and ensure that these are attended to at the first instance.
2 out of 5
by A verified traveller from whangarei

Hotel away from busy city

Posted 15-Feb-2018
Location was what we wanted away from city but disappointed with room condition and look of complex desperately in need of maintenance
Comment from Hotel Management
27-Feb-2018 by General Manager, Hotel Management
Thanks for your feedback. We are working on a maintenance program.
1 out of 5
by A verified traveller from HK

Totally disappointed

Posted 14-Feb-2018
The whole room is very old and worn out, particularly the bathroom is terrible, with the tiles at the wall corners broken which are large enough even for rats to come in. There were lots of flies and spiders in the bathroom, whch was really discusting. Inside the bedroom, since there is no aircond and the standing fan is too small, hence we have to also turn on the ceiling fan to get some ventilation in the hot summer night. But the ceiling fan is so low that we have had great risk of cutting our hands upon turning on the fan.
Comment from Hotel Management
21-Mar-2018 by General Manager, Hotel Management
Thank you for your feedback, I am disappointed that you did not enjoy your stay with us. We have experienced a very hot summer and the Standard Room only a ceiling fan is supplied. We do have Executive Rooms available which have Air Conditioning for the hot summer days should you choose to stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Kerikeri

Close to Te Awamutu & Hamilton

Posted 13-Feb-2018
We required an overnight stay near Te Awamutu with a restaurant & bar. This fitted the bill for us. The staff were pleasant. The meal was OK but I felt that the dessert of three scoops of ordinary store bought ice-cream was priced for what would normally be charged for a specialty ice-cream. The bathroom was more than a bit tired. Needing a plaster & paint job. Overall a pleasant stay.
Comment from Hotel Management
21-Mar-2018 by General Manager, Hotel Management
Thank you for your feedback. I will pass on to our Staff your comments, thank you. We do use Kapiti Ice Cream which I believe you can buy in the supermarket however it is regarded as more than ordinary. Glad to see your stay was pleasant.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Feb-2018
Location was great - close to Mystery Creek. Room was clean. Breakfast was great.
Comment from Hotel Management
07-Feb-2018 by General Manager, Hotel Management
Thank you for your review, great to see you enjoyed your stay with us and do hope to see you again in the future
2 out of 5
Recommended
for Everyone
by A verified traveller

Noise

Posted 22-Jan-2018 on Wotif
Pros: Have stayed here before and likely its convenience and peacefulness (not this time).
Cons: Deal with noise late at night. Sort out A/C units.
Noisy groups partied until about 3 am, including a haka. Where was the night manager to deal with this? (I , and other guests I guess, didn't want to confront the drunken mobs). Air conditioner was so noisy - had to turn it off as when it clicked on, it kept waking us up. Only 1 drinking glass (two wine glasses). No hand rail to provide ease of access into bath tub to use shower. Generally clean, but looking pretty old and dated. Woodwork looking marked.
Comment from Hotel Management
07-Feb-2018 by General Manager, Hotel Management
Thank you for taking the time to submit your review. We do apologize about the noise, it is not a normality for us to have noisy groups stay with us and yes our Night Manager should have dealt with the issue on the night.I will take this up with both my Managers to stop any further instances. We do have our Air Conditioners checked and usually guests let us know when we have an issue with one. If you stay with us again and this should happen please advise and we will get it attended to.
3 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Convenient accommodation near Hamilton

Posted 18-Jan-2018
Pros: Pool for an active grand-daughter but it was COLD!
Cons: In general rooms need to be upgraded. The shower/plumbing was terrible and difficult to operate. It needs fixing
Location: Airport
Cheaper motel not too far from Hamilton. I didn't want something in Hamilton - this would be very convenient for airport users although we weren't flying anywhere
Comment from Hotel Management
07-Feb-2018 by General Manager, Hotel Management
Thank you for your review and great to see that the pool was put to good use. We do realize that we are in need of an upgrade in our rooms, we do however hope that you would stay again in the future should the need arise.