Posted 31-Dec-2016 on Hotels
The property is excellent and the staff was very friendly. Some of the staff had conflicting info about hotel policies such as whether or not the bottle water was complimentary or if there was a charge, but that's not a huge deal. The hotels.com provided info states that breakfast can be included for $3.00 per person more, but the staff at the hotel was not aware of this. All in alll, the staff accommodated my family and provided us withy complimentary breakfast for the mixup. The hotel staff dealt with a potential problem quite well and I am impressed with their problem resolution as it was quick and made me feel like they really did care to make things right.
Comment from Hotel Management
02-Feb-2017 by General Manager, Hotel Management
Thank you for your valuable feedback. By letting us know what you liked about your stay, you are helping us continue to deliver a Premier experience for you and others in the future. We apologize for any misunderstanding. We will be sure to address the issues expressed to ensure all our staff are on the same page regarding policies. We hope to be able to welcome you back soon. Do avoid misinformation in the future we recommend booking directly with the hotel toll free at 1-855-205-4638