Ratings based on 239 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary, Alberta

Great Stay

Posted 23-Jun-2017
Pros: Modern, clean and close to everything.
Cons: Nothing, it was great.
Location: Only stayed one night because we were flying out the next day. Close to shopping and a lot of nice restaurants plus the restaurant in the hotel.
The hotel was very modern and clean. The room was very nice and the beds were comfortable. Upon checking in the staff were very helpful and courteous as well the check was the same. I would recommend this hotel to anyone visiting the area. Well worth it.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Nice hotel close to the airport

Posted 26-May-2017
Really enjoyed stay. Close to restaurants and shopping. Close to airport.
5 out of 5
Recommended
for Couples
by A verified traveller from Ottawa

Very modern hotel

Posted 21-May-2017
Pros: See above
Cons: The parking
Location: THe hotel is on the escarpment and at the very east end of the Lincoln Alexander Parkway. Most tourist attractions are within 15-30 minutes travel.
I have nothing bad to say about the hotel. The rooms are spotlessly clean and the beds are excellent. The staff is courteous and efficient and the hotel location which is close to the Lincoln Alexander Parkway allows travel around the city quickly. I have only one complaint and that is the parking. There is adequate parking designated for guests but the hotel is part of a convention complex and two nights running there was a large event where all of the parking for the hotel and convention centre was taken up by that activity; even though the parking spots are designated for guests only. I ended up parking in a spot designated for motorcycles since the hotel has an agreement with Harley Davidson for parking at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, Ontario

Unbelievable Staff!

Posted 10-May-2017
Pros: As above
Cons: The air conditioner was a bit noisy and it seemed that there was some dust blowing in...strange but not intolerable.
Location: For our part, the Hotel is located close to our reason for the visit. The Hotel restaurant is outstanding but there are numerous others nearby.
We were exceedingly pleased with our stay. While the room was very nice, what struck us was the pleasant, kind, courteous and professional staff. Kyle, Courtney and Carlos made us feel welcome and are the reason we'll be going back! Hotel management can be very proud of their staff. If all their staff is like these three....they're doing things right.
5 out of 5
Recommended
for Couples
by A verified traveller

Relaxing

Posted 08-May-2017
Suite with hot-tub and fireplace is excellent!! Kitchenette is convenient, great get-away!
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice and clean hotel

Posted 05-May-2017
This hotel is very clean, kind of a fancier hotel. The rooms are very nice. One thing I can suggest would be to put a waterfall in or something to do with water.
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Will i say more?

Posted 23-Apr-2017
My friends and I had a great experience staying on this hotel. We did not expect a great room for such a good price. The room is spacious, stylish and clean with a good room service. Excellent customer service provided by the front staff. Thanks for that! I recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Apr-2017
Such a wonderful hotel. Classy, Clean and helpful. The restaurant downstairs was amazing and the service was top notch.
5 out of 5
by Madeleine

This traveller left a rating score only Posted 22-Mar-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Mar-2017
Cons: The water pressure is very low. It took a long time for the water to get hot in the bathroom.
Great experience. The water pressure needs to be better.