Ratings based on 294 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from london. ontario

Amazing suite

Posted 15-Dec-2017
Who can argue with a Jacuzzi in your living room next to the big screen. Living the dream for tonight
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Dec-2017
Came for my annual Xmas party at the rooftop lounge. Great hotel and staff. Will book again next year.
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Very smart

Posted 05-Dec-2017
I didn't really notice how far from the centre of Hamilton this hotel was when I booked it...its not what you would call "Downtown" but then I have never been here before....and it was dark and we seem to be on a new industrial site.?? ...just let the sat nav do the work. However, it was a great deal, is only 30 mins or so and seems new, well run, great staff, good restaurant on site, easy parking, corporate decor but comfortable, impeccably clean and has TV's all over showing classic movies. ...so for me and my wife, whats not to like ... :)
Comment from Hotel Management
05-Dec-2017 by Sara Graham - Assistant General Manager, Hotel Management
Thank you for your feedback Jim. We hope the design of our unique city was not to inconvenient for you. As mentioned we are a 15min car ride away from the downtown core yet hope the quietness of our East Hamilton Mountain location out weighed any inconvenience. Our staff are also available 24/7 to assist with any local attractions during your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Dec-2017
The hotel is very nice. Rooms are large and decorated quite nice. Everything was very clean. The only comment that is negative is that the ice maker across the hall was noisy.
Comment from Hotel Management
05-Dec-2017 by Sara Graham - Assistant General Manager, Hotel Management
Thank you for your feedback. We will be sure to investigate any inconvenience regarding our ice machines as this is not a typical experience due to their separate room locations.
5 out of 5
Recommended
for Families
by A verified traveller from Ilderton

Excellent stay at Best Western Premier

Posted 28-Nov-2017
Pros: It was easy to get to off the highway, had lots of parking and was next door to Carmen's Banquet Hall which was very convenient.
Cons: The pool was not very warm but it was ok.
The hotel was fantastic and the staff was very courteous. The room was spacious, very clean and the beds were comfortable. We attended a wedding next door at Carmen's Banquet Hall which was very convenient. The hotel had a very modern feel and was a nice upgrade to a standard hotel.
Comment from Hotel Management
05-Dec-2017 by Sara Graham - Assistant General Manager, Hotel Management
Thank you for your feedback. We are pleased you were able to stay and enjoy Ontario's 1st Best Western Premier property.
5 out of 5
Recommended
for Everyone
by A verified traveller from ottawa

Great hotel

Posted 26-Nov-2017
We loved our room The staff were friendly and courteous and we would recommend anyone to stay here It’s the second time I stay here and I’ll stay here again, next time I visit my family again
Comment from Hotel Management
28-Nov-2017 by Sara Graham - Assistant General Manager, Hotel Management
Thank you for your kind feedback
3 out of 5
by A verified traveller

Posted 15-Nov-2017
Overall experience was okay. Some staff were very friendly and polite, others staff had questionable customer service skills. Events went on every night, so if you went out for dinner you would lose your parking spot and have to park across the road. No bathtub, no fan in bathroom, bathroom was cold (water was good, just the temperature of the room overall was cold, as the hot air from the heater didn't make it into that area of the room.)
Comment from Hotel Management
20-Nov-2017 by Sara Graham - Assistant General Manager, Hotel Management
Thank your for your feedback. By letting us know what you liked about your stay and how we can improve you are helping us continue to provide premier experiences for you and others in the future
5 out of 5
Recommended
for Everyone
by A verified traveller from Hamilton

Posted 06-Nov-2017
I like....its very nice cozy hotel.I will recommend this hotel for a friends I dont know what to add more...Just nice hotel
Comment from Hotel Management
14-Nov-2017 by Chris, Hotel Management
Thank you for your feedback
5 out of 5
Recommended
for Everyone
by A verified traveller from Owen Sound, Ontario

Very nice upscale hotel in a new developing area.

Posted 26-Oct-2017
Pros: It is very new and everything was clean and neat.
Cons: Signage shows a name different than Best Western on the road from which we entered.
Location: Location is very nice and lots to do in the area.
There are many shopping and eating opportunities nearby. The signage was hard to identify the right building in this area of rapid development. The facilities and staff were excellent. The room was upscale and very comfortable.
Comment from Hotel Management
16-Nov-2017 by Chris, Hotel Management
Thank you for your feedback. We apologize for any inconvenience regarding signage. The highest volume expressway does have our illuminated Best Western Premier sign however, the less travelled route you entered has the extension of our name only C Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Oct-2017
Clean comfortable rooms. I was not fond of the restaurant.
Comment from Hotel Management
14-Nov-2017 by Chris, Hotel Management
Thank you for your feedback