Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from EP

Posted 11-Aug-2016
Très bel Hotel, restaurant italien associé excellent.
Comment from Hotel Management
26-Aug-2016 by Sara Graham Director of Hotel Operations, Hotel Management
Merci beaucoup pour votre avis genre. Nous sommes ravis que vous avez apprécié votre séjour chez nous. Nous espérons te revoir bientôt.
5out of 5
by A verified traveller from Tiverton, On

Great location

Posted 31-Jul-2016
Pros: I love the fact there are no bedspreads. All the bedding is washed and bleached between every visitor.
I come to Hamilton to visit family. The hotel is a great oasis after a busy day.
Comment from Hotel Management
10-Aug-2016 by Sara Graham, Director of Hotel Operations, Hotel Management
Thank you for your review Beckie. We are thrilled you were able to stay and experience Hamilton's 1st luxury boutique hotel. Yours in Hospitality,
5out of 5
by A verified traveller

Posted 19-Jul-2016
Very nice facility. Area is kind of remote and industrial but perfect hotel.
Comment from Hotel Management
20-Jul-2016 by Guest Services, Hotel Management
Thank you for your feedback. We hope our East Mountain location caused for a quiet stay as opposed to the hustle and bustle of the downtown core.
5out of 5
by A verified traveller from alberta

Posted 09-Jul-2016
hotel was very clean and well kept. being forced to write in this box is very annoying!
Comment from Hotel Management
20-Jul-2016 by Guest Services, Hotel Management
Thank you for taking the time to express your happiness with your stay.
5out of 5
by A verified traveller

Posted 08-Jul-2016
Good stopover hotel on the way to Michigan from Toronto.
Comment from Hotel Management
20-Jul-2016 by Guest Services, Hotel Management
Thank you for your feedback. We hope to see you again soon.
5out of 5
by Ramzi

This traveller left a rating score only Posted 29-May-2016 on Hotels
5out of 5
by Mary

This traveller left a rating score only Posted 22-May-2016 on Hotels
3out of 5
by curt

Comfy rooms---not great service

Posted 16-May-2016 on Hotels
I have stayed here on different occasions and while the rooms are always nice and comfortable the service is always lousy, this was my last stay. Had to call the restaurant for room service over and over as no one would answer, The front desk finally went over and asked someone to call me??? I needed a late check out for just one hour but they wouldn't do that unless I paid another $20?? What planet are they from? I have never been asked for a bribe to stay one lousy hour and I spend over 100 nights a year at hotels.
Comment from Hotel Management
24-Aug-2016 by General Manager, Hotel Management
Dear Curt, Thank you for your feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be sure to share your feedback is shared with Baci Ristorante Executive Chef and his team. So they can implement improvements to ensure we offer a better experience for guests in the future. We apologize for any inconvenience or bad taste you experienced regarding our late checkout fee. Regrettably, when getting rooms ready for arrivals late checkouts become problematic as we take the highest of standards of cleaning and then inspecting all our rooms. I hope that you will reconsider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sara Graham Director of Hotel Operations
5out of 5
by Ian from Ontario

Great hotel

Posted 13-May-2016 on Hotels
Nice clean room at a god price.
Comment from Hotel Management
24-Aug-2016 by General Manager, Hotel Management
Thank you so much for your 5 star rating we really appreciate it. Come see us again soon! Regards, Sara Graham Director of Hotel Operations
5out of 5
by A verified traveller

Posted 04-May-2016
Thought the hotel was nicely decorated and the bed was super comfy
Comment from Hotel Management
24-Aug-2016 by Sara Graham - Director of Hotel Operations, Hotel Management
Thank you for sharing your feedback regarding your recent stay. We are delighted you found us nicely decorated and enjoyed the comfort of our beds. Sincerely,