Ratings based on 153 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Membertou

Amazing Atmosphere

Posted 23-Mar-2016
Cheerful, friendly staff, rooms were awesome, and will stay again!
5 out of 5
by A verified traveller

Excellent Hotel except for pool and whirlpool!

Posted 17-Mar-2016
Everything was better than most hotels except for the size and location of the pool and whirlpool. Both the pool and the whirlpool were too small for the number of guests that he hotel accommodates, and the pool was located right next to the restaurant. The smell of chlorine was chokingly strong in the pool area and was readily apparent inside the restaurant. An easy fix for this situation would be to stop using chlorine and convert to a saltwater pool.
5 out of 5
by A verified traveller

Nice hotel&staff

Posted 17-Mar-2016
Very clean and quite great helpful staff would highly recommend this hotel
5 out of 5
by A verified traveller from Oshawa

Amazing as always

Posted 09-Mar-2016
I have stayed here a few times on business and look forward to it every time. Rooms are great, love the themes of the floors. Staff are wonderful and the restaurant is good too!
3 out of 5
by A verified traveller from Egypt

Noisy room

Posted 02-Mar-2016
The hotel is new and the room looks fine; however, the air condition is noisy and the room door is not sound proof which is very important to me because I am a light sleeper. On the other hand, hotel location is excellent.
4 out of 5
by A verified traveller from Ottawa, Ontario

Excellent quality for reasonable price

Posted 01-Mar-2016
First time in Hamilton. Conference was next door at Carmen's. The restaurant was excellent and fairly priced. The hotel room was clean and comfortable. Definitely a go to when in Hamilton.
5 out of 5
by A verified traveller


Posted 11-Feb-2016
Pros: Everything!
Cons: Less chlorine in the pool
Location: Close to anything you want to do
The front desk person could not have been any more helpful. He made us feel at home, and went out of his way to do this. we had a different booking for the second night, and we had to change rooms (our choice). He arranged that we could have the room on the same floor, and we moved by ten am as we had plans at eleven. I cant recommend this hotel enough! The restaurant is amazing, and room service is fantastic. I would stay here again!
5 out of 5
by A verified traveller from Ottawa

Awesome Staff

Posted 08-Feb-2016
Pros: The staff were 5 star.
Cons: The showers are not very good.
Location: Malls, Movies and Arenas.
We thought the hotel was beatiful. Beds were comfortable, sound proofing was very good, (hockey tournament weekend). We did have a minor issue with our first room and the staff at the hotel were great. They were understanding and fixed things immediately. The only issue I had was the showers heads were not very good. They are rain showers and trying to get clean with those or stay warm is difficult. Otherwise everything was 5 star. We ate at the restaurant and it was delicious and reasonably priced. It is located very close to anything you might want.
5 out of 5
by A verified traveller from brampton

Very nice hotel clean.....

Posted 29-Jan-2016
Pros: Cleanliness and roomy...
Cons: The heater is too hot and loud...
Location: Did not do any of that
cannot really say so much, cause we just stayed here overnight for my daughters wedding...all i can say is nice, clean and friendly stafff...
5 out of 5
by Denise from Lancaster Ontario

Posted 31-Dec-2015 on Hotels
We had a wonderful time at the hotel. We attended a wedding reception at Carmens and had a great time, the hotel staff we very accommodating and helpful. Thank you