Ratings based on 276 Verified Reviews

4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from toronto

AMAZING hotel. GREAT location.

Posted 14-Oct-2017
Excellent service. GREAT hotel, great staff. #1. My fiancee and I loved every second spent in this hotel
4 out of 5
by A verified traveller from Belleville Ont

Modern Hotel

Posted 09-Oct-2017
Pros: The Restraunt
Cons: See Above
Large Room. Decor new. Pictures in room and corridor extracts from "The Godfather". Room noisy, Elevator traffic could be heard as if it was in the room. Car park uneven. Entrance from road confusing. Location not in GPS. . There was nothing fundamentally wrong with it but it certainly was not exceptional. Value for money?.
5 out of 5
Recommended
for Everyone
by A verified traveller from Corpus Christi, Texas

Great location and great staff!

Posted 17-Sep-2017
Pros: Very new and friendly helpful staff from front desk to the cleaning staff. Would definitely stay again!
Location: We went to Niagara Falls and Dundas where THE GOOD WITCH from the HALLMARK CHANNEL and nothing was more than an hour away!
Rented car great location to all we wanted to see. Staff went out of their way to help with anything we asked. Love staying at Best Western Hotels. This one was pretty swanky!
Comment from Hotel Management
06-Oct-2017 by Chris, Hotel Management
Thank you for your feedback. We are delighted we could offer you a premier stay in Ontario's 1st Best Western Premier and Hamilton's 1st luxury boutique hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, ON

Very clean and comfortable space

Posted 15-Sep-2017
Hotel was very nice and well looked after. Our room was perfect and very clean. Nice quiet place. Staff was professional and very polite. I would definetly stay there again if I was in the area!
Comment from Hotel Management
16-Sep-2017 by Night Auditor, Hotel Management
Thank you for your kind comments regarding our staff and service Lindsey. We appreciate your patronage and hope you will stay with us at the Best Western Premier C Hotel by Carmen's the next time you are in Hamilton.
5 out of 5
Recommended
for Couples
by A verified traveller

Posted 15-Sep-2017
Pros: Excellent location, very clean, great room with fireplace, large screen TV and two person whirlpool tub - great place to land at the end of day.
Cons: The person who checked us in could have been more helpful providing information about the hotel, where the pool was, that there was a roof top terrace
Location: lots to do in Hamilton, great hiking - the Royal Botanical Garden sites are amazing!
We really enjoyed staying at this hotel, it was our first time and we will definitely go back.
Comment from Hotel Management
16-Sep-2017 by Night Auditor, Hotel Management
Thank you for taking the time out of your busy schedule to offer your feedback. We are sorry that other hotel amenities were not provided on check-in. Please note our rooftop terrace is not open to the public as this is a private rental venue. We do however, appreciate your patronage and hope we can be your hosts in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller

serenity in hamilton

Posted 07-Sep-2017
From the moment I arrived , I knew I was some place special , Carlos greeted us as family , our amazing room and the hardest working cleaning staff I have ever met Absolutely restful
Comment from Hotel Management
09-Sep-2017 by Sara Graham - Assistant General Manager, Hotel Management
Thank you for taking the time to tell us of your satisfaction with our accommodations and service during your recent stay at our Hotel. We certainly enjoyed having you with us. We consider our dedicated team members like Carlos as one of our most valuable assets. He will be pleased that you acknowledged his efforts. We look forward to your return.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great design style and luxury

Posted 02-Sep-2017
Everything exceeds our expectations. Staff is very friendly. Each room is music themed.
Comment from Hotel Management
05-Sep-2017 by Night Auditor, Hotel Management
Thank you for your feedback. We are delighted you enjoyed your stay. We hope you get a chance to stay with us again and are able to stay on an alternate themed floor.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Ontario

Posted 30-Aug-2017
Execellent service, extremely accomodating and great location to stay at. Free parking ! If you forget something, chances are the hotel have it. Would drfinetly stay here again.
Comment from Hotel Management
05-Sep-2017 by Night Auditor, Hotel Management
Thank you for your feedback. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from London, ON

Good loaction for wedding

Posted 25-Aug-2017
Pros: Clean and pretty inside
Cons: Lower prices
Nice and comfortable rooms. Pretty cool themed rooms
Comment from Hotel Management
05-Sep-2017 by Night Auditor, Hotel Management
Thank you for your feedback. We hope to welcome you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from regina sk

Nice hotEl close to airport

Posted 23-Aug-2017
Nice hotel about 15 minutes from airport. Nice pool but no hot tub.
Comment from Hotel Management
05-Sep-2017 by Night Auditor, Hotel Management
Thank you for your feedback. We hope to welcome you back soon.