Ratings based on 208 Verified Reviews

4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Home away from home

Posted 24-Dec-2016
Waiting for our daughter's family to get over the flu before joining them for Christmas. Enjoyed the swimming pool and hot tub.
Comment from Hotel Management
04-Feb-2017 by Chris, Hotel Management
Thank you for your valuable feedback. By letting us know what you liked about your stay, you are helping us continue to deliver a Premier experience for you and others in the future.
5out of 5
Recommended
for Everyone
by A verified traveller from sault ste marie canada

Very nice hotel would stay again.

Posted 18-Dec-2016
Pros: Everything
Cons: Just not enough blankets was a little cold in room even with what on high
I would definetly stay here again, however I will never book through expidea again have never used this and never will again they did not send my reservation to the hotel and it took 40 minutes for the staff to try and fix the mix up... The staff was great can't say enough thank you's to the staff for what they did for me... But I do not travel much so I know for future just call hotel my self and book my room with out a third party...
5out of 5
Recommended
for Everyone
by A verified traveller from Montreal

Very clean hotel, room was excellent

Posted 11-Dec-2016
Pros: Very clean, good restaurant, excellent staff
Cons: nothing
Location: perfect location for the event we were attending
Staff very nice, my husband had an accident and they were right there to help us out, they were able to re-book my room for an extra night with no hesitation.
Comment from Hotel Management
04-Feb-2017 by Chris, Hotel Management
Thank you for your valuable feedback. By letting us know what you liked about your stay, you are helping us continue to deliver a Premier experience for you and others in the future.
5out of 5
Recommended
for Everyone
by A verified traveller from Wasaga Beach

Friendly staff and clean hotel

Posted 26-Nov-2016
Pros: Clean and great staff
Cons: Nothing
Location: Was at this hotel to visit my Mothrt in law at her Long Term Care Home
Second time I stayed at this hotel and will definitely stay there the next time I am in Hamilton. Room was clean and beds were comfortable. Also had dinner at the restaurant and enjoyed the meal. All staff in the hotel and restaurant were friendly and polite.
5out of 5
Recommended
for Everyone
by A verified traveller from near London, Ontario

One of the Nicest Hotels I've Stayed In!

Posted 13-Nov-2016
Pros: This hotel is new and very "trendy". We stayed in the Madonna room (all rooms, I suspect, are dedicated to various recording artists; however, I wasn't really able to check this out). This venue was quite fitting, as we were in town for a concert. The decor was beautiful and the room was clean and comfortable. I also had a great sleep...beds are very comfortable. We also had breakfast in the restaurant which was very good. Staff were very accommodating. I can't wait to visit again!
Cons: If you're in town for a concert (as we were), It's kind of out of the way from the downtown core.
Location: Unknown...
5out of 5
by A verified traveller

Posted 08-Nov-2016 on Hotels
we had a great stay at this hotel . The staff were very good to us,after hotels.com messed up our prior night stay this hotel upgraded us the next night to a beautiful room ,it was not there fault and they still went above and beyond to ensure our stay was wonderful. Thank you so much for changing what could have been a very bad weekend into a wonderful Saturday night stay. We highly recommend this hotel to anyone staying in the Hamilton area!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 07-Nov-2016 on Hotels
5out of 5
by A verified traveller

This traveller left a rating score only Posted 25-Oct-2016 on Hotels
3out of 5
by A verified traveller from toronto

Noisy surroundings

Posted 25-Oct-2016
Pros: Cleanliness
Cons: Noisy.
The room was clean but a bit noisy. My room was close to the elevator area which was the source of nonstop musing coming from the ceiling. I had to request twice the hotel staff to turn down the music past 11 pm. I don't understand what is the need of running continuous music past 10 pm when almost everyone is about to go to bed.
4out of 5
Recommended
for Everyone
by A verified traveller

Great place, absolutely recommended.

Posted 22-Oct-2016
Only spent one night here but I will be returning to town for a few weeks soon and will undoubtedly be staying at this location for the entire duration of my trip. The staff was friendly and gracious, the cleanliness of my room surpassed my expectations and it has all the amenities you could ask for in a reasonably priced hotel.