Ratings based on 197 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Wasaga Beach

Friendly staff and clean hotel

Posted 26-Nov-2016
Pros: Clean and great staff
Cons: Nothing
Location: Was at this hotel to visit my Mothrt in law at her Long Term Care Home
Second time I stayed at this hotel and will definitely stay there the next time I am in Hamilton. Room was clean and beds were comfortable. Also had dinner at the restaurant and enjoyed the meal. All staff in the hotel and restaurant were friendly and polite.
5out of 5
by A verified traveller from near London, Ontario

One of the Nicest Hotels I've Stayed In!

Posted 13-Nov-2016
Pros: This hotel is new and very "trendy". We stayed in the Madonna room (all rooms, I suspect, are dedicated to various recording artists; however, I wasn't really able to check this out). This venue was quite fitting, as we were in town for a concert. The decor was beautiful and the room was clean and comfortable. I also had a great sleep...beds are very comfortable. We also had breakfast in the restaurant which was very good. Staff were very accommodating. I can't wait to visit again!
Cons: If you're in town for a concert (as we were), It's kind of out of the way from the downtown core.
Location: Unknown...
3out of 5
by A verified traveller from toronto

Noisy surroundings

Posted 25-Oct-2016
Pros: Cleanliness
Cons: Noisy.
The room was clean but a bit noisy. My room was close to the elevator area which was the source of nonstop musing coming from the ceiling. I had to request twice the hotel staff to turn down the music past 11 pm. I don't understand what is the need of running continuous music past 10 pm when almost everyone is about to go to bed.
4out of 5
by A verified traveller

Great place, absolutely recommended.

Posted 22-Oct-2016
Only spent one night here but I will be returning to town for a few weeks soon and will undoubtedly be staying at this location for the entire duration of my trip. The staff was friendly and gracious, the cleanliness of my room surpassed my expectations and it has all the amenities you could ask for in a reasonably priced hotel.
5out of 5
by A verified traveller from Ottawa, Ontario

Great Choice!

Posted 18-Oct-2016
We booked through Expedia for the first time. It worked great! Couldn't have found a better hotel. The staff was friendly, efficient and helpful. The room was great! We've stayed in a lot of hotels over the years and this one is very nice. Clean and spacious. The hotel restaurant has great food and service.
5out of 5
by A verified traveller

Posted 02-Oct-2016
Great clean place to stay! Easy access to Hwy very modern and good rate
5out of 5
by A verified traveller

Nice spot. Good location uptown

Posted 15-Sep-2016
Very nice spot. Not your typical best western Nice rooms. Clean. Easy parking. Pool. Gym. All that you need and great comfort. Food on site or many companies set up to deliver food to your room Staff were friendly and helpful. Would again for sure
5out of 5
by Nabil from Bear, Delaware

Very good place to stay

Posted 31-Aug-2016 on Hotels
Clean room, friendly staff and facility above average.. I would come back
4out of 5
by A verified traveller

Great hotel stay

Posted 28-Aug-2016 on Hotels
Surprising hotel. Restaurant in hotel was very good and staff at hotel was very helpful. Would definetly recommend.
5out of 5
by A verified traveller from EP

Posted 11-Aug-2016
Très bel Hotel, restaurant italien associé excellent.
Comment from Hotel Management
26-Aug-2016 by Sara Graham Director of Hotel Operations, Hotel Management
Merci beaucoup pour votre avis genre. Nous sommes ravis que vous avez apprécié votre séjour chez nous. Nous espérons te revoir bientôt.