Breakfast, lunch, dinner served; Italian cuisine
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Reviews of Radisson Blu Hotel, Hamburg

Radisson Blu Hotel, Hamburg
Congressplatz 2, Hamburg, HH

Reviews

8.6

Excellent

Rating 10 - Excellent. 470 out of 1001 reviews" "
Rating 8 - Good. 353 out of 1001 reviews" "
Rating 6 - Okay. 131 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Denia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Even though we asked for a room for 2 adults and 1 child, there was no single bed/sofabed and we were charged EUR$50 per day for the bed in addition to what we had previously paid. Furthermore, there was some sort of leakage in the bathroom, which kept spelling some yellow liquid under the sink. We were also told we would get an Easter "treatment", which probably meant "treat", which we never did. The staff was not really friendly. The convenience store is good, and the location is great.
Stayed 5 nights in Mar 2024
Response from Theresa on 1 Apr 2024
Dear Denia,thank you for taking the time to write us a feedback about your recent stay.Coming back to your overall evaluation however I am very sorry to learn that your visit did not entirely fulfil your expectations and I truly regret the described experiences made.Your point regarding the leakage in the bathroom I have forward to our engineering team in order to avoid such re-occurrences in the future. Please accept my sincere apologies for the inconveniences you have been caused.Kindly allow me to explain that in our policies is written that children until 12 years can sleep in the same bed as the parents. But of course we can provide an extra bed but there will be then the charge of 50 per day.Thank you again for your very valuable feedback as this allows us to constantly review our services and to better adjust them to our guests needs.With best regards,Theresa ErdmannGuest Relations Manager

6/10 Okay

Susan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beautiful property, fantastic breakfast buffet, friendly staff, very clean, perfect location.
Stayed 2 nights in Mar 2024
Response from Theresa on 21 Mar 2024
Dear Susan,thank you for kind review.It's a pleasure that you enjoyed your stay that much.We are looking forward to welcome you soon back.With best regards from Hamburg,Theresa ErdmannGuest Relations Manager

10/10 Excellent

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Theresa on 15 Jan 2024
Dear Rosemarie,thank you for getting full marks about your recent stay.We do hope to have the pleasure of welcome you soon back in our property.With best regards from Hamburg,Theresa ErdmannGuest Relations Manager

10/10 Excellent

ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Theresa Erdmann on 24 Dec 2023
Dear Ana,thank you for your 10 point review.We are looking forward to welcome you soon back in our property.With best regards from Hamburg,Theresa ErdmannGuest Relations Manager

8/10 Good

Alvaro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Theresa Erdmann on 16 Dec 2023
Dear Alvaro,thank you for your positive feedback about your recent stay.We do hope to have the pleasure of welcome you soon back.With best regards from Hamburg,Theresa ErdmannGuest Relations Manager

10/10 Excellent

Kang-Wu Philip

Stayed 1 night in Dec 2023
Response from Theresa on 12 Dec 2023
Dear Kang-Wu,thank you for getting full marks about your recent stay.We are looking forward to welcome you soon back.With best regards from Hamburg,Theresa ErdmannGuest Relations Manager

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Theresa Erdmann on 24 Dec 2023
Liebe Lisa,herzlichen Dank für Ihre positive Bewertung.Wir hoffen Sie schon bald wieder in unserem Haus begrüßen zu dürfen.Mit besten Grüßen aus Hamburg,Theresa ErdmannGuest Relations Manager

10/10 Excellent

Matthew

Stayed 3 nights in Nov 2023
Response from Theresa Erdmann on 16 Dec 2023
Dear Matthew,thank you for getting full marks about your recent stay.We are looking forward to welcome you soon back in our property.With best regards from Hamburg,Theresa ErdmannGuest Relations Manager

10/10 Excellent

Ajay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good service
Stayed 5 nights in Oct 2023
Response from Theresa Erdmann on 26 Oct 2023
Dear Ajay,thank you for getting full marks about your recent stay.We do hope to have the pleasure of welcome you soon back.With best regards from Hamburg,Theresa ErdmannGuest Relation Manager

4/10 Poor

Julio Gabriel

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Theresa on 22 Sept 2023
Dear Julio Gabriel,thank you for your review.As your scoring in general is unfortunately low, I kindly wanted to asl, If your time allows, to receive more details in order to take appropriate action. I apologize sincerely if this might has caused any inconveniences.With best regards from Hamburg,Theresa ErdmannGuest Relation Manager

10/10 Excellent

Vladimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wil stay again if in Hamburg
Located perfectly for my conference. Arriving early after red-eye flight was not a problem - my room was ready at 11 am with standard check-in tine of 3 p.m. Very friendly and helpful staff
Stayed 3 nights in Aug 2023
Response from Theresa on 30 Aug 2023
Dear Vladimir,thank you for your great review.With pleasure I read, that you have very much enjoyed your stay with us and that our services and facilities met your expectations.We are looking forward to welcome you soon back in our property.With best regards from Hamburg,Theresa ErdmannGuest Relation Manager

4/10 Poor

Yueyue

Stayed 1 night in Aug 2023
Response from Theresa on 22 Sept 2023
Dear Yueyue,thank you for your review.As your scoring in general is unfortunately low, I kindly wanted to asl, If your time allows, to receive more details in order to take appropriate action. I apologize sincerely if this might has caused any inconveniences.With best regards from Hamburg,Theresa ErdmannGuest Relation Manager

4/10 Poor

Ahmad Wamiq

Stayed 2 nights in Aug 2023
Response from Theresa on 22 Sept 2023
Dear Ahmad Wamiq,thank you for your review.As your scoring in general is unfortunately low, I kindly wanted to asl, If your time allows, to receive more details in order to take appropriate action. I apologize sincerely if this might has caused any inconveniences.With best regards from Hamburg,Theresa ErdmannGuest Relation Manager

10/10 Excellent

murakami

Stayed 1 night in Jun 2023
Response from Theresa on 21 Jun 2023
Dear murakami,thank you for your 10 points review.I hope to have the pleasure of welcome you soon back.With best regards,Theresa ErdmannGuest Relation Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it here. It was surprise my husband gave me and we were so happy here. Thank you do much. Everyone we spoke with at reception was extremely helpful and friendly.
Stayed 3 nights in Mar 2023
Response from Theresa Erdmann on 20 Mar 2023
Dear Sandra,thank you for your praising words - it's a pleasure that you enjoyed your stay in our property that much.We are looking forward to welcome you soon back.With best regards,Theresa ErdmannGuest Relation Manager

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and great location
Beautiful room and great environment, much improved since I stayed some years ago.
Stayed 2 nights in Mar 2023
Response from Theresa Erdmann on 19 Mar 2023
Dear Elizabeth,thank you for getting full marks about your recent stay.We are looking forward to welcome you soon back in our property in Hamburg.With best regards,Theresa ErdmannGuest Relation Manager

10/10 Excellent

Eve

Stayed 2 nights in Feb 2023
Response from Theresa Erdmann on 2 Mar 2023
Dear Eve,thank you for getting full marks about your recent stay at the Radisson Blu Hamburg.We are looking forward to welcome you soon back.With best regards,Theresa ErdmannGuest Relation Manger

10/10 Excellent

Judiz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view from the 17th floor
Stayed 1 night in Dec 2022
Response from Theresa on 26 Dec 2022
Dear Judiz,thank you for the 10 out of 10 points.We hope to have the pleasure of welcome you soon back in our property.With best regards,Theresa ErdmannGuest Relations Manager

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, great location, attentive staff.
Stayed 4 nights in Oct 2022
Response from Theresa on 9 Nov 2022
Dear Daniel,thank you for your great feedback.We hope to have the pleasure of welcome you back soon in our property.With best regards,Theresa ErdmannGuest Relations Manager

10/10 Excellent

Adam, Yardville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in great location. Highly recommend the breakfast!!! We rented bikes on site. Everyone spoke fluent english and were so pleasant. We will stay here again next time in Hamburg.
Stayed 2 nights in Sep 2022
Response from Janne Jörns on 20 Sept 2022
Dear Adam, thank you very much for reviewing your last stay in our hotel. Im glad that you had an enjoyable and comfortable stay in our hotel and that you were pleased with our breakfast buffet and the location of our house. We would be delighted to welcome you again in the near future. With kind regards, the Radisson Blu Hamburg team

6/10 Okay

Nick

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2022

8/10 Good

Bart, Amsterdam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location in a beautiful park, easy to walk or take public transport into city center
Stayed 1 night in Aug 2022
Response from Janne Jörns on 29 Aug 2022
Dear Bart,thank you for taking the time to write the positive feedback about our location.We very much hope to have the pleasure of welcoming you back again soon.Yours sincerely,the Radisson Blu Hamburg Team

10/10 Excellent

Stefanie

Stayed 1 night in Aug 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly decent overall
Need much more room service food choices. Spa massage services and the nightclub were both closed!! Elevators work at excellent speed!
Stayed 4 nights in Jul 2022
Response from Janne on 31 Aug 2022
Dear guest, thank you for your review on your last visit in our hotel. I apologize that our room service didnt have enough food choices for your taste. I hope that it didnt cause any inconveniences for your stay. Nevertheless, I hope to welcome you again in our hotel during your next visit in the hanseatic city - Hamburg. With best regards, the Radisson Blu Hamburg Team

10/10 Excellent

Judith

Stayed 5 nights in Jul 2022

8/10 Good

Aoife

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely only down side was no English speaking channels.
Stayed 4 nights in Jun 2022
Response from SP on 28 Jun 2022
Dear Aoife, many thanks for your nice feedback. Stay healthy Your Radisson Blu team

4/10 Poor

Rasmus

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Having a room just above the bar generated a lot of noise until late on the evening. Due to renovation all of the wellness features was not available. This was some of the facilities we booked by.
Stayed 2 nights in Jun 2022
Response from Theresa Erdmann on 21 Jun 2022
Dear Rasmus, thank you for taking tome to give us a feedback regarding you recent stay. Reading your overall evaluation, I very much regret that your stay with us did not meet your expectations and I am very sorry if this has clouded your stay with us. I fully understand your frustration about the described events. Allow me to explain that the spa was run by a third party and unfortunately during Covid situation they needed of economic reason to quit. I understand that all explanations may not help to undo the experiences made nor the impression received. As a sign of apology we would like to invite you for the breakfast for your next stay in our hotel- kindly contact me directly whenever you plan a return visit to Hamburg. Thank you again for your very valuable feedback as this allows us to constantly review our services and to better adjust them to our guests needs and I am very much looking forward to welcoming you as our guest again soon. With best regards, Theresa Erdmann Guest Relations Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff went above and beyond!
Great hotel in a fantastic location. Easy to get to the train station and the hotel staff went above and beyond to make a cake very last minute for a colleagues anniversary.
Stayed 4 nights in May 2022
Response from SP on 28 Jun 2022
Dear James, thank you so much - what an awesome review. We hope to see you again. all the best and stay healthy Your Radisson Blu Team

10/10 Excellent

Matthias

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

8/10 Good

Ian

Liked: Staff & service, amenities
Amazing views parklike location. Great staffs. Wonderful foods Was great for business not so good for personal travel. Lots of ongoing renovations at the moment made things feel a bit weird for a holiday stay.
Stayed 2 nights in May 2022
Response from SP on 28 Jun 2022
Dear ian, thank you for your honest review. best regards Your Radisson blu Team

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Parking was under construction AND still cost 22 euros on top of the hotel room cost. Overall underwhelming for the price you pay. Breakfast was nice except for the Asian lady who insisted on wearing ear buds and talking loudly on her phone while her shoes were off and she had her feet all over the chairs… gross.
Stayed 1 night in May 2022
Response from SP on 28 Jun 2022
Dear guest, Thank you so much for sharing your experience with us online. We are deeply sorry for the challenges you faced upon arrival and breakfast. Please be advised that we always strive for 100% Guest Satisfaction, which we clearly did not achieve in your case. We sincerely hope that you will give us a second chance to prove that we can be your perfect host in Hamburg Best regards Your Radisson Blu Team

8/10 Good

manas

Stayed 2 nights in Apr 2022

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Theresa Erdmann on 7 Mar 2022
Dear Andrew, thank you for your nice feedback. I would be delighted welcoming you as our guest again soon. With best regards & stay healthy, Theresa Erdmann Guest Relations Manager

8/10 Good

Volker, Tomball

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Minibars were empty. Had to dress and go to buy at the front desk. Reason: covid (used for everything now).
Stayed 3 nights in Nov 2021

6/10 Okay

WAI KONG

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021

10/10 Excellent

Martina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, perfect location
Even though I made reservation for the wrong Radisson blue hotel location, I enjoyed my stay. I had an amazing view over the city from the 20th floor. It was difficult to get to the hotel with all the construction going on. Love the staff abs the bedding very much.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Theresa Erdmann on 21 Oct 2020
Sehr geehrter Gast, vielen Dank das Sie sich die Zeit genommen haben Ihren Aufenthalt im Radisson Blu Hamburg zu bewerten. Es freut uns zu lesen, dass Sie einen angenehmen Aufenthalt bei uns hatten. Wir hoffen Sie bald wieder in unserem Haus begrüßen zu dürfen. Mit besten Grüßen und bleiben Sie gesund, das Front Office Team

8/10 Good

Kuman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good location
Booked one more night after my previous two night stay. This time service was OK.
Stayed 1 night in Sep 2020
Response from Theresa Erdmann on 10 Nov 2020
Dear Guest, Thank you very much for taking the time to write a note regarding your recent visit at the Radisson Blu Hamburg. With pleasure I read, that you have overall enjoyed your stay with us and that our services and facilities met your expectations.

6/10 Okay

Kuman

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel but annoying service
I`ve stayed in Radisson hotels in UK and EU for weeks in the last couple of years. I had a business trip in Hamburg and booked for two night, check in was OK. On the second day at 12 reception called me that I need to leave the room. I explained that I paid for two nights but the receptionist argued with me otherwise. By the time I went down , they realized their mistake and said that I had two separate bookings , which I don`t. No one apologized. I understand mistakes happen but I was sleeping at this time, preparing for night work, and I find waking me up to argue rather annoying! Would have been nice to double check was the customer has actually paid for before calling!
Stayed 1 night in Sep 2020
Response from Theresa Erdmann on 10 Nov 2020
Dear Guest, Thank you very much for taking the time to complete our guest questionnaire regarding your recent visit at Radisson Blu Hamburg. Coming back to your overall evaluation however I sincerely apologize for the described experiences made especially regarding the phone call. Please accept my sincere apology for this unfortunate sequence of events which in no way reflects the service behaviour you may expect from us. Thank you again for your very valuable feedback as this allows us to constantly review our services and to better adjust them to our guests needs and I am very much looking forward to welcoming you as our guest again soon.

6/10 Okay

Joern

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Sep 2020
Response from Theresa Erdmann on 10 Nov 2020
Sehr geehrter Gast, vielen Dank das Sie sich die Zeit genommen haben Ihren Aufenthalt zu bewerten. Wir hoffen Sie ein weiteres Mal in unserem Haus begrüßen zu dürfen. Mit besten Grüßen und bleiben Sie gesund, die Rezeption

6/10 Okay

Carmen

Disliked: Cleanliness
Expected better/more
Check-in was great, staff was friendly but I would have expected a problem to be corrected right away or as soon as possible. I complained three times of the room (window between bedroom and bathroom) being dirty from the previous occupant. I was told that they were sorry and that they would clean it but it never happened. Same as other little issues. It felt like that everything was being blamed on COVID-19. I didn't run into issues like that in Berlin in July. Already booked a room for October but with a different hotel.
Stayed 3 nights in Sep 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The hotel is close to Dammtor which makes it convenient for guests and getting around. Construction was fun to walk through and hearing them at dawn, which while obvious the hotel does not tell you about. Check in took way to long. We called for extra pillows and never received them. Only did I go down to reception and ask again for pillows that they brought them up an hour later. Covid hygiene policies were in place and fine.
Stayed 2 nights in Aug 2020
Response from Theresa Erdmann on 20 Oct 2020
Dear Guest, Thank you very much for taking the time to post a review regarding your recent visit at the Radisson Blu Hamburg. We apologize for the long waiting time during check-in and the additional pillow. The construction itself is not belonging to us it's from the CCH, from the city of Hamburg. We do hope to have the pleasure of welcoming you back to the hotel. With best regards and stay health, the front desk team

6/10 Okay

Gazbo1988, Paisley

Travelled with group
Liked: Staff & service
Was meant to be a VIP stay wouldn't say there was anything VIP about it. Was a nice hotel and rooms were clean etc.
Stayed 1 night in Aug 2020

4/10 Poor

Liz, Dublin

Disliked: Cleanliness, staff & service
There was building work going on outside the hotel which causes a problem when booking in or out as not easy pulling your suitcases around, when at breakfast you have to stay at your sit and wait on staff to serve you, they leave food but no tea or coffee and never check had you got everything so was left with nothing to drink. Staff no very friendly.
Stayed 4 nights in Aug 2020
Response from customer care on 10 Sept 2020
Thank you for taking the time to share your detailed feedback. We are sorry to hear that your experience was anything less than satisfying at that time. We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. Your comments will be shared with the hotel management to ensure a similar incident won't reoccur in the future. We hope for another opportunity to make a more favorable impression in the future.

8/10 Good

Katrine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

8/10 Good

Ida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Charlotte

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Outside has been a building site for well over a year already though, so access with luggage is more difficult than one would expect.
Stayed 2 nights in Jun 2020
Response from SP on 29 Jun 2020
Dear Guest, we would like to say thank you for the nice review. We hope to welcome you again. Best regards Your Radisson Blu Team