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Reviews of Hotel Savoy

3 out of 5
Hotel Savoy
Steindamm 54, Hamburg, HH

Reviews

7.2

Good

Rating 10 - Excellent. 121 out of 1000 reviews" "
Rating 8 - Good. 480 out of 1000 reviews" "
Rating 6 - Okay. 296 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

8.0/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Enrique, Bogota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel, but not the best location
Stayed 2 nights in Feb 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location in centre.System error with hotels.
Great location in centre. My stay was overshadowed by a system error with hotels.com that confirmed breakfast. However, the accomodation did not have the info that breakfast was booked. Allready 3 times raised with hotels.com. Since yesterday I am optimistic that it might get resolved.
Stayed 4 nights in Dec 2021

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good short stay
Small but nice hotel. Very close to the main station. Attentive staff.
Stayed 2 nights in Dec 2021

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Mr C G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy room with bathroom. Hamburg was a fun city and everything was close to the hotel
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020

4/10 Poor

Alan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I think this hotel needs a service overhaul.
The main thing was the service. The room was nice for the price but I don’t think I met one single pleasant member of staff. Some where ok. One was extremely homophobic in my opinion and considering this hotel is based in a very gay area.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Close to metro ,tram ,bus ,train.Lots of shops around.Clean,warm,good brekkie.Area safe ,very close to police station.Did not feel unsafe at all,despite a fewvreviews...I teally like it!!
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The area was full of beggers, gangs, prostitutes and lots of police. You don't spend long there but the central station is an easy walk. You get what you pay for. The hotel was clean and breakfast was plentiful. Our room was described as a city view which we christened little Beirut that still has us laughing.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon reading some of the other comments we were somewhat apprehensive about our booking. We needn't have worried. The hotel was immaculate. The room and bathroom were modern and clean, the bed was comfortable, the shower was great and, despite being at the front of the hotel, with the windows closed you could not hear anything from outside, including the traffic. The breakfast was good and there was a decent selection. The area the hotel is in is a little run down but perfectly safe and at no point did we ever feel unsafe. The hotel is 5 minutes walk from the Central Train Station and in a good location for central Hamburg.
Stayed 4 nights in Nov 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay! Pleasant and did the job. Close to everything! Would definitely stay again
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Dace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Angiolino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Hotel
The hotel is within a short walking distance from train station. Very clean and good buffet breakfast. Fantastic for a one to three night stay in Hamburg. Cafeterias and market nearby.Good value for money. Highly recommended.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 6 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs tea/coffee making facilities
The stay was fine. Nice and comfortable. Excellent breakfasts. Only complaint was that there were no tea/coffee making facilities in the room. These days, that is considered the norm in the humblest of hotels, especially as there is no room service.
Stayed 3 nights in Feb 2019

8/10 Good

Shawn

Liked: Cleanliness, property conditions & facilities, room comfort
Very convenient to the train station. Staff was efficient but not that friendly. Room was small but clean and there was lots of hot water. Good value.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Good experience but should vary their breakfast. Wide selection of TV channels would be better.
Stayed 3 nights in Jan 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Staff & service
We checked out an hour after checking in. The clerk at the counter was rude and would have his cell phone on his ear having a conversation while talking to us. He acted like I was a moron and the whole place smelled like smoke even our room. The area doesn’t seem the best so we went ahead and moved along to our next destination. Would not recommend
Stayed 1 night in Dec 2018

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018

8/10 Good

William, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, clean and quiet
Savoy was very nice for its price range: room was clean and comfortable, service was friendly. Breakfast was good if not extraordinary. All-in-all a good value. Would stay again. Just far enough from the central station to not be quiet but still convenient to the station. Indian restaurant across the street was very good.
Stayed 2 nights in Nov 2018

4/10 Poor

Pb, Dundee

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Awful staff, felt very uncomfortable and unsafe. Hotel overall was good, location however wasn’t very safe
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel in central location
+ Great breakfast and very friendly staff, very central location - Room was only cleaned twice in 5 days, larger lowering in the floor in front of the bathroom entrance which was covered by carpet and could cause tripping, iron was only available through hotel next door
Stayed 5 nights in Sep 2018

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault the hotel
Cannot fault this hotel, it was clean, well organised, breakfast was good, felt secure and staff were helpful whenever we had any question. It was also a fantastic price.
Stayed 3 nights in Sep 2018

4/10 Poor

Patrick, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Too much noise at front of Hotel
The main problem is that the rooms at the Front of the Hotel have no air conditioning and so you have to leave the windows open at night ( I was there end Sept). However, this is a very bust street with lots of restaurants / bars around plus the noisy street cleaning trucks arrive very early in the morning. I had to buy ear plugs and even then was woken many times by outside noise, Also, you have to pass some very dodgy streets and people if you walk from the train station to the Hotel.
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveller

Neighbourhood felt unsafe
Stayed 3 nights in Sep 2018

6/10 Okay

Stephen, UK

Liked: Staff & service
Only okay
It was fine. I'd rather pay less and have no breakfast. There was no fridge in the room and not all reception staff were particularly friendly. The safe was weird. You needed a key from reception which required a €20 deposit. You couldn't take your room key out of the hotel. Which was good and bad. It meant you always had to ask for it whenever you returned to the hotel, but then it meant you did not need to take it out.
Stayed 3 nights in Sep 2018

8/10 Good

David, Wolverhampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Hauptbahnhof
A decent hotel tucked away above a cinema. We stayed in a small but clean & functional room. The breakfasts were good & although there’s no bar, we could get a drink from a vending machine in reception. With less than a 10min walk to the central train station & about 30mins to the docks, I’d recommend this hotel.
Stayed 3 nights in Aug 2018

10/10 Excellent

JOAN

Great hotel, great city. I will have to return again.
Stayed 3 nights in Aug 2018

4/10 Poor

Delia, Chicago

Liked: Staff & service
Disliked: Room comfort
Accessibility. Not sure if cultural or what, but staff in a hotel industry should be very friendly. When my sisters and I checked in, no smiles from the front desk, no explanation or details of our hotel stay. I was under the impression that hotels everywhere come with air conditioning, the hotel’s site DID NOT NOTICE that there is NO AC! If hotels in the Philippines which is a 3rd country comes with AC, how I will expect that this hotel in the city of Hamburg doesn’t have? It is only by serendipity that we met a hotel housekeeping staff— Fatima Salana that truly makes our hotel stay bearable because we were about to check out to an American chain hotel.
Stayed 4 nights in Aug 2018

8/10 Good

Peter, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean friendly hotel
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff were rude except the young guy.
The guy who was in the reception on the 2nd of May ( evening) was not helpful and not nice at all.
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Centre located, everything is in optimal walking range.
Stayed 4 nights in Jan 2018

6/10 Okay

Willy, Singapore

Liked: Cleanliness, room comfort
it's close to the train station!
close to the train station, lots of little shops! location is good, plenty of places to eat around there, all within walking distance! :D
Stayed 5 nights in Nov 2017

10/10 Excellent

frostworldproblems, australia

Liked: Cleanliness, property conditions & facilities, room comfort
Mixed Bag
I managed to get a room on the top floor - was huge! Great view, great bathroom.. loved it..! The area of the hotel is fine, but it's pretty sketchy really. I was visiting for 1 night by myself to see what Hamburg was all about, and it was suitable overall - good value, and close to the train line.. but if I were taking my partner or staying longer I wouldn't stay in this general area. Room was excellent, front desk staff printed a train ticket for me on the spot very inexpensive. Elevator was tiny, but whatever - it did the job. Vending machine in the lobby dispensed beers.. Breakfast was included.. the eggs were delicious..! though no sausage or bacon .. still a fine starter for the day. overall - I would recommend this place.. though not for a romantic getaway..
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel booked at the last minute & happy to accept a check in after midnight when our flight was delayed.
Stayed 1 night in Jul 2017

8/10 Good

Puneet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to many shops, comfortable
Over all it was good. The neighborhood is okay, not too great, in terms of crowd. Many shops and restaurants close by. Haubtbahnhof (main train station) is very close - 3 minute walk. It comes quite handy. I traveled with my wife and 2.5 years old. The only thing I did not like was that there was no air-conditioner in the rooms. So if it is too hot (which was when i was there), then its not a good experience. Decent breakfast buffet.
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

6/10 Okay

damon, london

Liked: Cleanliness, room comfort
Adequate hotel...close to the centre of town...
Good value hotel. If you don't mind the noise outside then it's great. Central location for seeing the sights..
Stayed 1 night in Jun 2017

6/10 Okay

Suzette

Liked: Cleanliness, staff & service, property conditions & facilities
Good
The breakfast was good!
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was fine. Installation of fans in the rooms would be an asset. The location of the hotel was on a busy, noisy street. It was noisy especially at night. Distance to the centre of town was very good, great for sight seeing.
Stayed 2 nights in May 2017

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ali, Bangi, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. friendly staff.value for money
The hotel is strategically located, only about 5 minutes to the main train station. The room was clean, the bed cosy and the WIFI signals were good. The breakfast was okay and met the normal standard of a 3 - star hotel. To my wife and I, who are first - time tourists in Hamburg, the hotel and its services met with our expectation and considered it as Good value for money

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Basic but bearable
Receptionist wasn't very helpful in check in, no breakfast info, held our bags as our rooms were not ready but no luggage tags or safety as cupboard was open in reception. Beds were fine although twin beds put together rather than a double and awful thin pillows. Non of the staff seemed happy or friendly. Area was handy for the Ubahn but a bit shady of a night.