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Reviews of NH Hamburg Horner Rennbahn

NH Hamburg Horner Rennbahn
Rennbahnstr. 90, Hamburg, HH

Reviews

8.2

Very good

Rating 10 - Excellent. 268 out of 800 reviews" "
Rating 8 - Good. 396 out of 800 reviews" "
Rating 6 - Okay. 96 out of 800 reviews" "
Rating 4 - Poor. 24 out of 800 reviews" "
Rating 2 - Terrible. 16 out of 800 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the view over the racecourse.
Stayed 3 nights in Mar 2024

2/10 Terrible

Mem

Stayed 1 night in Jan 2024

10/10 Excellent

John Aref, Centerville

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 4 nights in Oct 2023

10/10 Excellent

Jianzhong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

4/10 Poor

Andrew

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
For €200 you expect more than broken tiles, appalling menu and the most synthetic bed linen imaginable in a totally dated room. Wow!
Stayed 1 night in Sep 2023
Response from Niko Trifunovski-Back office staff on 16 Oct 2023
Moin Dear Andrew, thank you very much for taking the time to rate your recent stay with us. We are very sorry to read that we were not able to fully meet your expectations. Please be assured that we will discuss your comments with the team and take appropriate action. We take constructive criticism very seriously, as this is the only way we can continue to improve. Thank you again for choosing to stay with us and for taking the time to share your feedback with us. Kind regards,

2/10 Terrible

Mem

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Susanne Runge on 13 Sept 2023
Dear mem,Thank you for taking the time to complete the Satisfaction Survey.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,

8/10 Good

N

Stayed 2 nights in May 2023

10/10 Excellent

Xhoni

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel for a weekend
Stayed 3 nights in May 2023

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Nina Wagner - Assistant Front Office Manager on 1 May 2023
Moin Anthony, vielen Dank, dass Sie sich die Zeit für ein kurzes Feedback genommen haben. Schön, dass Sie sich im Großen und Ganzen wohlgefühlt haben. Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Herzliche Grüße aus Hamburg Nina Wagner - Assistant Front Office Manager

2/10 Terrible

Mem

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Reported the issue, there was circus behind. Makes a lot of noises you cannot sleep. The hotel wouldn’t accommodate external choice
Stayed 4 nights in Oct 2022
Response from Niko Trifunovski - Front Office Shiftleader on 4 Nov 2022
Dear Mem,First of all I would like to thank you for your reservation in our hotel. Unfortunately, your stay was not to your satisfaction, and I would like to apologize. The Circus it was just for the 3 days there and everyday till 22:00h but I can guarantee you that the next time when you come it would be better.Best regards

10/10 Excellent

A S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, we arrived late with our 3 children after a long journey and the receptionist couldn’t have been more welcoming. Really clean comfortable rooms and particularly liked the addition of coffee and water. Excellent value, would recommend and would stay again.
Stayed 1 night in Aug 2022
Response from Nikolche Trifunovski Front Office Shiftleader on 18 Aug 2022
Hello dear Sarah, Thank you for this great feedback. We are very pleased that you enjoyed your stay with us. Until next time and warm greetings from the Horner Rennbahn

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. Proper. A Little far away of sights
Stayed 4 nights in Jul 2022
Response from Nikolche Trifunovski Front Office Shiftleader on 18 Aug 2022
Dear Emmenegger, Thank you for this great feedback. We are very pleased that you enjoyed your stay with us. Until next time and warm greetings from the Horner Rennbahn

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing. Fabulous property and great value.
Stayed 6 nights in Jun 2022
Response from Nikolche Trifunovski Front Office Shiftleader on 18 Aug 2022
Dear Gregory, Thank you for this great feedback. We are very pleased that you enjoyed your stay with us. Until next time and warm greetings from the Horner Rennbahn

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although quite far from the city Centre , the hotel is situated close to the Ubahn station which makes it easy to reacher the Hamburg city Centre
Stayed 3 nights in May 2022

10/10 Excellent

Phiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Nina Wagner - Assistant Front Office Manager on 16 Oct 2021
Moin Phiang, vielen Dank für Ihren Aufenthalt! Schön, dass es Ihnen bei uns gefallen hat und Sie sich rundum wohlfühlen konnten. Wir würden uns freuen, Sie bei Ihrem nächsten Hamburg-Besuch erneut bei uns begrüßen zu dürfen. Herzliche Grüße

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient and great service
Stayed here a few times with business as it is located close to where i work and is convenient. Rooms are large and airy although a bit warm and the road facing rooms get a bit of noise if you open the window. 'View' rooms overlook the racecourse and are better in my opinion. Restaurant menu could do with changing more often for frequent visitors but food is good and service is very good.
Stayed 3 nights in Aug 2021

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
2 day visit
Nice and clean. Good for a couple of days.
Stayed 2 nights in Jul 2020
Response from Nina Wagner - Front Office Shiftleader on 3 Dec 2020
Dear Martin, Thank you for your recent stay in our hotel. We really appreciate you taking the time out to share your experience with us. We are happy to hear that you enjoyed your stay. We look forward to your next stay with us. Best regards

10/10 Excellent

Hakam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 1 night in Sep 2020

8/10 Good

LJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet hotel, tiny duvet
This hotel was in a location suitable for a business trip. It is quiet despite being on a main road. The hotel has a bar and restaurant, and these were really quiet. Beer and wine selection is good. Food selection is small, but the food was good. My biggest moan is that on a double bed I had a single duvet and 2 pillows and I was only given 1 set of towels. When I've travelled I often had 2 showers - one the night I arrive and then the next morning. However the duvet did really hinder my sleep as I just didn't have enough spare for the luxury of a warm back!!
Stayed 1 night in Feb 2020

8/10 Good

Saad, Cairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and easy access Efficiency and good housekeeping
Stayed 4 nights in Dec 2019

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
All staff (reception, restaurant, events) were excellent & pleasant. Restaurant had a buffet with a wide array of healthy & tasty food for breakfast & lunch. Rooms are dated but bed is comfy. Location is out of the way 15 min subway ride to city center
Stayed 1 night in Dec 2019

8/10 Good

Kaye, Glasgow

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. The bathrooms weren’t as modern as expected though.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
We were not happy with the lack of facilities in our room. No bottled water ,No tea, No coffee. The bed was quite uncomfortable and we did not appreciate the plastic mattress cover which increased the bed temperature.
Stayed 2 nights in Oct 2019
Response from Oona on 27 Oct 2019
Dear guest, Thank you for your stay at NH Horner Rennbahn and for taking the time to review our hotel. It is true that we do not offer complimentary bottled water. The coffee and tea making facilities are only available in the room category standard with view. Of course you can get a kettle in to your room next time you stay with us, just let us know. We look forward to welcoming you in Hamburg again. Best regards, Oona Heija Assistant Front Office Manager

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

emma

Travelled with family
Disliked: Staff & service, property conditions & facilities
If coffee and a comfy bed is your thing then DON’T
The parking was good and onsite so that was very convenient. The actual hotel location is a bit remote if St.Pauli or the Reeperbahn, it’s by a race course. The hotel was a bit dated and there wasn’t a kettle or coffee maker in our room. Our daughters single bed was a military style cot that collapsed on my feet leaving me with two big bruises. when we asked for a kettle we were told that we would need to transfer rooms to and upgraded room to get them at a cost of €10. We complained stating that when we booked it said that there would be a coffee maker in the room. The guy eventually gave in and had a kettle sent to the room minus cups or spoons or anything so I had to go back down to ask for them. Luckily I had my own coffee and creamer with me but I’ve never seen such a fuss being made over wanting a kettle before! Very poor service. And the main beds were uncomfortable too. So overall I wouldn’t recommend this hotel.
Stayed 1 night in Jul 2019
Response from Oona on 31 Jul 2019
Dear Emma, Thank you for your recent stay at NH Horner Rennbahn and for taking the time to review our hotel. We take guest feedback very seriously and use it to imporve our service. I am disappointed to hear that you did not experience our best service during your stay. The coffee and tea station is only included in the standard view category, but of course my colleagues should have brought you a kettle or a coffee maker upon request. I apologize for the inconvenience. Kind regards, Oona Heija Assistant Front Office Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel with great links to the city. I am a little confused by the hotel. We stayed at the end of May and it was great very quiet but great the last day may 31st was chaos ascension day had come and gone and the hotel was rammed breakfast was chaotic and not enough staff to cover it, maybe just used to quiet life and then it was crazy I don’t know. The only other issue we had is we only had one tea cup asked reception who told us to go to restaurant but that was closed. 2 days later we did manage to get a cup from the cleaners. No big deal just a a small niggly one. On the whole a great hotel food good staff very friendly. Great view of racecourse and park. Overall a lovely hotel and well worth visiting.
Stayed 4 nights in May 2019
Response from Oona on 4 Jun 2019
Dear Guest, Thank you for your recent stay at NH Horner Rennbahn and for taking the time to review our hotel. I'm sorry that it got crazy on your last day and also we should have handled the mentioned situation with the cup better. But we are happy to hear that the first days it was great and you enjoyed your stay with us. We look forward to welcoming you next time you visit Hamburg. Kind regards, Oona Heija Front Office Shiftleader

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Standard of food in restaurant was poor Breakfast was poor value for money
Stayed 4 nights in May 2019
Response from Oona on 7 Jun 2019
Dear guest, Thank you for your recent stay at NH Horner Rennbahn and for taking the time to review our hotel. I am disappointed to hear that we did not meet your expectations with the standard of food in our restaurant. It would be very helpful, if you told us what you missed at the breakfast buffet, so we can improve our service. Kind regards, Oona Heija Front Office Shiftleader

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay. Very nice, clean and staff friendly, reccomend.
Stayed 3 nights in Feb 2019
Response from Oona Heija on 9 Mar 2019
Dear guest, Thank you for staying at NH Horner Rennbahn and for taking the time to review us. We are pleased to hear that you enjoyed your stay with us and especially mention our friendly staff. We look forward to greetign you again in Hamburg. Kind regards,

10/10 Excellent

Saeeda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, easy to get to with public transport
My husband and 10 month old daughter enjoyed our stay here very much. It was a 5-10 minute walk from a subway stop and almost directly next to a bus stop so it made traveling to the city center very easy. We didn't eat or drink at the hotel but it suited our needs perfectly, even with a baby.
Stayed 2 nights in Jan 2019
Response from Oona Heija on 9 Mar 2019
Dear Saeeda, Thank you for your recent stay at NH Horner Rennbahn and for taking the time to review us. We are pleased to hear that you enjoyed your stay. Thank you for the 10/10 points! We look forward to welcoming you soon again in Hamburg. Kind regards,

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019
Response from Oona Heija on 11 Mar 2019
Sehr geehrter Gast, herzlichen Dank für Ihre Buchung im NH Horner Rennbahn und für die nette Bewertung. Wir freuen uns auf Ihren nächsten Aufenthalt. Mit freundlichen Grüßen aus der Hansestadt

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pay extra 10 euro to get a quiet room with free coffee and tea.
Stayed 1 night in Dec 2018

10/10 Excellent

Steven, Shropshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Spot to Stay and Explore Hamburg
The hotel is situated out of the main city sightseeing area on the horse racing course at Rennbahn. It is easily accessible using the U and S trains and is only a short walk from the nearest station. The reception staff were warm and friendly and we were soon checked into a very clean, spacious and comfortable room on the top floor overlooking the race course. Breakfast in the morning was a buffet style with a great choice and excellent healthy options too. Check out was simple and we weren't even charged for the mineral water from the mini bar. All in all a fabulous hotel and if you don't mind staying out of the main area is a wonderful base for getting around the city with cheap, regular and reliable transport system
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near a grassy horse race track and park. A short walk to subway.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jul 2018

10/10 Excellent

Shiv, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very friendly staff
Clean and comfortable. Close to station, grocery shop and food places. Extremely lovely staff.
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

10/10 Excellent

Racquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything. Hotel price is excellent.
Stayed 1 night in Aug 2017

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good airport hotel
Ideal for an overnight stay with an early flight the next day.
Stayed 5 nights in May 2017

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with friendly staff
Nice, clean hotel with good service. You definitely need a car to go into town but it's not that far (~15 min). Nice place to stay in Hamburg!
Stayed 2 nights in Jun 2017

10/10 Excellent

MIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
酒店很清净，就是价格我定的时候偏高了
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very generic hotel. Check out took ages due to incomplete information being inputted at check in by hotel receptionist. Only a front entrance, parking at rear in unsurfaced area, arrived in torrential downpour and got drenched and muddy after parking car.

10/10 Excellent

Yonghao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room kept locking me out - like the deadbolt was on the door- everytime I left I couldn't get back in- it was very inconvenient -esp when they had to take the door lock apart to let Me in at 1 am when I returned from work/ and nothing, not even a free breakfast for the constant inconvenience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but the rooms are just too warm.
While we have been to this hotel several times before and will continue to come, the one problem always remains. In the summer and winter time, the hotel rooms are just too warm (even with the heating turned off). The only solution remains is to keep the windows open almost all night in order to cool down the room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed the hotel. It's great if you're not concerned with taking the U-Bahn (btw that was easy)

6/10 Okay

Armin, toronto

Good for just sleeping