Suite | Living area | 32-inch flat-screen TV with satellite channels, TV

Reviews of HENRI Hotel Hamburg Downtown

HENRI Hotel Hamburg Downtown
Bugenhagenstr. 21, Hamburg, HH

Reviews

9.4

Exceptional

Rating 10 - Excellent. 644 out of 943 reviews" "
Rating 8 - Good. 251 out of 943 reviews" "
Rating 6 - Okay. 35 out of 943 reviews" "
Rating 4 - Poor. 9 out of 943 reviews" "
Rating 2 - Terrible. 4 out of 943 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay in a very convenient location near central station for our visit.
Stayed 3 nights in Mar 2024
Response from Sascha Füchtner | Hotel Manager on 27 Mar 2024
Dear Jon,Thank you very much for your great review. We are very happy about your full score! Come and visit HENRI again soon. Hamburg is always worth a visit.Thank you and see you soon,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sascha Füchtner | Hotel Manager on 28 Feb 2024
Lieber Jonathan,wow, 5 von 5 Punkten - das ist fantastisch! Es freut uns sehr, dass Du Deinen Aufenthalt bei uns im HENRI Hamburg genossen hast. Wir hoffen, Dich bald wieder bei uns begrüßen zu dürfen. Bis dahin, pass gut auf Dich auf!Schöne Grüße aus dem sonnigen Hamburg,

10/10 Excellent

Annette

Stayed 1 night in Dec 2023
Response from Sascha Füchtner | Hotel Manager on 29 Dec 2023
Liebe Annette,Wow, 10 Sterne - das ist Musik in unseren Ohren! Es freut uns wirklich sehr, dass Du mit Deinem Aufenthalt bei uns so zufrieden warst. Deine volle Punktzahl motiviert das gesamte Team, weiterhin unser Bestes zu geben. Wir hoffen, Dich bald wieder bei uns im HENRI Hamburg zu sehen. Schöne Grüße aus dem sonnigen Hamburg,

10/10 Excellent

marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely city hotel. We had a great stay. The staff are friendly and helpful and made us very welcome. The breakfast was good and the location perfect for the markets and sights. Highly recommend. There is building work going on outside the hotel but with the windows closed we didn't hear a thing and it did not impact our stay.
Stayed 3 nights in Nov 2023
Response from Sascha Füchtner | Hotel Manager on 11 Dec 2023
Dear Marie,Sounds like you had a hip time at HENRI Hamburg! Isn't it wonderful when a hotel feels like a second home? Our team is always ready to welcome guests with a smile and a warm heart.Glad you enjoyed our breakfast and found our location perfect for your city exploration. We're all about making your stay easy and memorable.And about that building work, yep, it's a bit of a bummer. But it's great to hear that it didn't cramp your style or disturb your peace.Thanks for spreading the love and recommending us. We can't wait to welcome you back for your next city adventure! Best regards and see you soon,

6/10 Okay

Cindy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
There’s so much to say about this hotel experience. First, this hotel is in one of the best areas of Hamburg. It is located near shopping and walking and tours. It is only a five minute walk from the train station. The rooms are more than adequate and the hotel staff was very friendly. That being said, this was an extremely frustrating experience. We checked in and realized that our heating towel rack did not work and reported it right away. They seem concerned and promised Someone would come up and check on it. That never happened. We then reported it for the three days we stayed here. Nothing was done, and there was no concern about it from the staff. We were offered a free hot drink for our inconvenience. We decided to stay another night and we were told we could keep our room rather than moving everything we owned. 15 minutes later, they told us that would not be possible. It was extremely frustrating. During our stay, the elevators were non-functioning and we were on the third floor. Normally that’s not a problem but my husband suffers from Parkinson’s so it was a little bit difficult walking up and down the stairs for two days. Is lovely as this hotel but they nickel and dime you for everything. There is no shampoo or conditioner in the hotel rooms. There’s a note that they have these amenities at the front desk. They offer cookies and coffee in the lobby but everything has a cost to it. Based on the options in this town, this would not be our first choice.
Stayed 3 nights in Nov 2023
Response from Sascha Füchtner | Hotel Manager on 11 Dec 2023
Dear Cindy,Hamburg's finest and your frustration in the same line? That's not what we like to hear at all. It's great to hear that you enjoyed our prime location and friendly staff. However, it sounds like we missed the mark on a few fronts during your stay.I’m sorry to hear about the issue with the heating towel rack – that's not the kind of thing we want our guests to worry about. Also, the inconvenience you faced regarding your room and the elevator issue is truly regrettable, especially considering your husband's health condition.We'll take your feedback about the amenities and the cost details in the lobby on board. It seems we need to be more transparent about these things.Just know, our aim is to make every stay a pleasant one, and it sounds like we fell short this time. Greetings from Hamburg,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great for an overnight stay. Friendly and welcoming. they offer a soup plus bread and free salads for only 6EU in the evening- great if you can't be bothered to go out for dinner!
Stayed 1 night in Nov 2023
Response from Sascha Füchtner | Hotel Manager on 24 Nov 2023
Dear David,So stoked to read that you enjoyed your stay with us! Our soup, bread, and salad deal is a hit with guests who prefer a cozy night in, and we're glad to hear you appreciated it.We're all about providing a friendly and welcoming atmosphere here at HENRI Hamburg. It's great to know we hit the mark for you.See you soon in our Hanseatic city of Hamburg,

10/10 Excellent

Judith

Stayed 2 nights in Oct 2023
Response from Sascha Füchtner | Hotel Manager on 25 Oct 2023
Liebe Judith,das ist ja der Hammer! Wir freuen uns riesig über Deine volle Punktzahl. Es ist immer schön zu hören, dass unsere Gäste zufrieden sind. Bleib' so begeistert und wir freuen uns auf Deinen nächsten Besuch bei uns!Bis bald in unserer Hansestadt Hamburg,

10/10 Excellent

Julie

The location was perfect as it was close to the train station. A lot of room in the suite and nicely decorated. The staff was helpful and pleasant. The only thing that was slightly difficult was lifting the luggage up about 5 stairs to get into the hotel. However, I am sure if I asked for help, they would have! Excellent stay!
Stayed 2 nights in Sep 2023
Response from Sascha Füchtner | Hotel Manager on 9 Oct 2023
Dear Julie,Stoked to hear you enjoyed the prime location and spacious suite of HENRI Hamburg. Our team is always ready to lend a hand, so don't hesitate to ask next time you're faced with those pesky stairs - we got you covered! Thanks for the awesome feedback and looking forward to welcoming you back for another excellent stay. Many greetings from HENRI Hamburg,

10/10 Excellent

Rebecca

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved the Henri! It’s in a great location for all things walkable in the city and old town. The staff was great, the hotel itself was so fun and cute, and the room was perfect and spacious for us. Great coffee machine, everything was clean. We would absolutely stay here again.
Stayed 2 nights in Sep 2023
Response from Sascha Füchtner | Hotel Manager on 25 Sept 2023
Dear Rebecca,It's great to hear you enjoyed your stay at Henri. Your words about our staff and location are music to our ears! We're thrilled you found the room perfect and spacious – and let's not forget about the coffee machine, right? Keeping things clean and fun is what we're all about, and we're glad you appreciated it. Your enthusiasm just made our day, and we can't wait to welcome you back for more fun times in the city. Kind regards from Hamburg,

10/10 Excellent

Chiying

Stayed 1 night in Sep 2023
Response from Sascha Füchtner | Hotel Manager on 25 Sept 2023
Dear Chiying,Bam! Your review just made our day! It's the best feeling when our guests are as happy as you are. Come back soon for more awesome experiences. Many greetings from HENRI Hamburg,

8/10 Good

Duane L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our stay. Very convenient to Hamburg HBF. Staff very friendly and helpful. The only issue is construction on nearby properties but had minimal impact on our stay. I would not hesitate for a minute to stay here again.
Stayed 3 nights in Sep 2023
Response from Sascha Füchtner | Hotel Manager on 20 Sept 2023
Dear guest,Wow, it's fantastic to hear you enjoyed your stay at HENRI Hamburg! Convenience and friendly service are our top priorities, so it's great to hear you appreciated these aspects. As for the construction, we're sorry for any slight inconvenience it may have caused. Urban life can be a bit noisy sometimes, but we're glad to know it didn't affect your overall experience.Your willingness to come back is the biggest compliment we could possibly receive, so a huge thanks to you for that. We're already looking forward to your next visit!Kind regards from Hamburg,

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good location
Stayed 1 night in Sep 2023
Response from Sascha Füchtner | Hotel Manager on 7 Sept 2023
Dear Alex,Super stoked to hear you had a top-notch experience at HENRI Hamburg! We're all about that prime location and it's great to know you appreciated it too. It's comments like yours that make us do the happy dance! Remember, HENRI's doors are always open for your next Hamburg adventure.Greetings from Hamburg,

10/10 Excellent

David

I loved it!
The hotel was wonderful, the location can't be beat, close to the Central Station
Stayed 2 nights in Aug 2023
Response from Sascha Füchtner | Hotel Manager on 7 Sept 2023
Dear David,Rockin' to hear that you loved your stay with us! We totally agree, being close to the Central Station is super cool, it's like having all of Hamburg at your doorstep. We're thrilled you found our hotel wonderful and can't wait to welcome you back. See you soon in our Hanseatic city of Hamburg,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Sascha Füchtner | Hotel Manager on 7 Sept 2023
Dear John,Stoked to read your brief and sweet review! Super glad you had a great experience with us at HENRI Hamburg. We can't wait to welcome you back for more good times.Best regards and see you soon,

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, rooms are a good size and well equipped
Stayed 1 night in Jul 2023
Response from Sascha Füchtner | Hotel Manager on 7 Aug 2023
Dear Benjamin,So stoked to hear you enjoyed your stay at HENRI Hamburg! It's music to our ears knowing you appreciated the size and facilities in our rooms. We always aim to provide a cozy and comfortable environment for our guests. Can't wait to welcome you back for another memorable experience. Best wishes and see you soon,

10/10 Excellent

K L

Stayed 3 nights in Jun 2023
Response from Sascha Füchtner | Hotel Manager on 4 Jul 2023
Dear guest,Thank you for the great review! We're pleased to hear you enjoyed your experience with us at HENRI Hamburg. We believe in providing our customers with the very best in quality and service, and we strive to make every visit memorable. Thank you for your review!Greetings from sunny Hamburg,

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Excellent Location
Funky hotel in a good location with excellent staff. Really like the hotels policies and options. Would stay again.
Stayed 2 nights in Apr 2023
Response from Sascha Füchtner | Hotel Manager on 1 May 2023
Dear Kelvin,Thank you so much for your kind words! We are extremely pleased to hear that you enjoyed your stay with us here at HENRI Hotel Hamburg. We strive to provide our guests with the highest level of service and the best hotel experience possible. Our policies and options are designed to make sure that each guest feels welcomed and taken care of during their stay. We appreciate you taking the time to review us, and we look forward to seeing you again soon!Greetings from Hamburg,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Sascha Füchtner | Hotel Manager on 22 Mar 2023
Dear James,Thanks so much for taking the time to review your stay with us at HENRI Hotel Hamburg! We're glad to hear you had a great experience and that you enjoyed our offerings. We strive to provide the best possible experience for our guests, and we're grateful that you enjoyed it! Thanks again and we hope to see you again soon.Greetings from HENRI Hotel,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Sascha Füchtner | Hotel Manager on 21 Mar 2023
Dear guest,Thank you for your wonderful review! We are so glad that you had a great experience at HENRI Hotel Hamburg. Our team strives to make sure your time with us is enjoyable and comfortable. We hope to have the opportunity to welcome you back in the future.Greetings from Hamburg,

10/10 Excellent

Marina, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
next to the main train station. good breakfasr and cosy dinner available
Stayed 1 night in Mar 2023
Response from Sascha Füchtner | Hotel Manager on 21 Mar 2023
Dear Marina,Thank you so much for your review! We're happy to hear that you enjoyed the breakfast and dinner at HENRI Hotel Hamburg! Being just steps from the train station is certainly a bonus too. At HENRI, we strive to create an environment of hospitality and comfort for all our guests – we're glad you experienced this during your stay with us. Thanks again for your kind words and we hope to welcome you back soon!Greetings from Hamburg,

10/10 Excellent

Mitra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Andreas

Stayed 1 night in Jan 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Hamburg downtown
I really like HENRI Hotel in Hamburg downtown. Very welcoming and helpful reception staff who let me check in early so I could have a rest after a very early start. The room is very comfortable and clean and the bed was superb. Location is also perfect as you can walk from the central station in 5 minutes and get to what of the main pedestrian streets within 2 minutes so can only highly recommend.
Stayed 1 night in Dec 2022

10/10 Excellent

Iliana

Stayed 1 night in Dec 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Sascha Füchtner | Hotel Manager on 13 Nov 2023
Liebe Rebecca,es freut uns unglaublich, dass du uns volle Punktzahl gegeben hast. Deine Zufriedenheit ist unser größter Erfolg. Es ist toll zu hören, dass du eine super Zeit bei uns hattest. Wir hoffen, dich bald wieder bei HENRI Hamburg begrüßen zu dürfen.Bis bald in unserer Hansestadt Hamburg,

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Disliked: Room comfort
Interesting hotel/Bad room
Interesting boutique hotel. Because they were doing construction on front of building, from the outside it was unattractive. My room, first floor on the dark and somewhat dingy alley, where they were doing the construction, was not pleasant. Dark, directly facing an ugly wall of the building across the alley, banging and construction noise starting at 8:30am every morning. The room itself was pleasant, though. Good coffee machine ("Mini bar" is in the hotel lobby, though, which was a bit odd), good shower, comfortable bed.
Stayed 3 nights in Nov 2022

10/10 Excellent

Bibianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find in central Hamburg
Great hotel not too far to walk from the central station and close to all the shops and other entertainment. Our room was very spacious and very quiet looking over internal courtyard, perfect for us. Breakfast was delicious and the service was great too. Would happily go back.
Stayed 1 night in Nov 2022

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked its proximity to the main train station, and its very helpful staff.
Stayed 1 night in Oct 2022

10/10 Excellent

SERKAN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything!!
Stayed 1 night in Oct 2022

8/10 Good

Harumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traditional old style hotel. Maybe cont great, not functional for your business trip. But very comfy relaxing atmosphere.
Stayed 3 nights in Sep 2022

10/10 Excellent

Henrik

Stayed 1 night in Sep 2022

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and different. Very friendly. Possibly need to do something about the wobbly TV stand and putting BBC World Service or other BBC channels on to the TV wouldn’t go a miss. Thanks!
Stayed 3 nights in Sep 2022

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like home
Great hotel, service and staff. Love the honor system in place, when returning to hotel after hours. The open “home style”kitchen and fridges with food and drinks available to guests is awesome. Keep up the good and friendly work Team Henri, Cheers Bjorn Erik Engebretsen
Stayed 3 nights in Sep 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Henri has a really cool feel about it - the decor is that sort of retro look, and it work very well. The rooms aren't huge, but perfectly comfortable. The shower is powerful and a good size. And the location is five minutes from the main Hamburg station and close to the shops and local sights.
Stayed 3 nights in Sep 2022

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location and incredible amenities. Loved the lobby bar and kitchen with food available all the time. Very homey feel but with high professionalism from staff. Would stay here again with no hesitation.
Stayed 1 night in Aug 2022

10/10 Excellent

William

Stayed 2 nights in Aug 2022

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Very clean, great location and lovely staff. Would highly recommend!
Stayed 2 nights in Aug 2022

10/10 Excellent

Diego M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamburg 2022
The Henri Hotel in downtown Hamburg is a gem. The hotel is decorated with a 50-60’s theme which makes it very cozy and warm. In addition the staff is marvelous. Friendly, hospitable and caring. The location of the hotel is excelente as it is close to shopping malls, restaurants and sightseeing. This is a place highly recomendable. We loved it!!
Stayed 2 nights in Aug 2022

10/10 Excellent

Sigurd

Stayed 1 night in Jul 2022

10/10 Excellent

laura

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, friend staff great location
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky hotel.
The hotel is located a short distance from the main train station, just off one of the main shopping street. The rooms are decorated in a retro fashion but with all modern amenities. There is a lovely lounge area with drinks and home made snacks available to purchase at reasonable prices.
Stayed 2 nights in Jul 2022

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, querky decorating, nice breakfast, good location, and decently priced.
Stayed 3 nights in Jul 2022

8/10 Good

Itziar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Jul 2022

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great staff
Room was great. Sophie was wonderfully helpful.
Stayed 2 nights in Jun 2022

8/10 Good

James, Minneapolis

Stayed 1 night in May 2022

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Going again
Hotel is so good we are going to book the Henri in Vienna next.
Stayed 2 nights in May 2022

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2022

10/10 Excellent

JORGE, Fairfax

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022