- Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel located in the beautiful city of Hakone. The rooms were extremely clean, comfortable and had a an amazing view. We thoroughly enjoyed the open air onsen and the hotel onsen! Lots of variety for breakfast and dinner was a lovely course meal! Hotel could improve on the check-in/check-out process. It took an unusually long time to check in and out. We had to sit in a waiting area instead of go up to a counter to sort everything out.