Twin Room, Non Smoking | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Hotel WBF Grande Hakodate

3 out of 5
Hotel WBF Grande Hakodate
22-15 Horai-cho, Hakodate, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 228 out of 565 reviews" "
Rating 8 - Good. 264 out of 565 reviews" "
Rating 6 - Okay. 55 out of 565 reviews" "
Rating 4 - Poor. 11 out of 565 reviews" "
Rating 2 - Terrible. 7 out of 565 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Kenny YAMANE Hotel WBF Grande Hakodate on 21 Jan 2020
Thank you for your point.

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Kenny YAMANE Hotel WBF Grande Hakodate on 4 Jan 2020
Thank you for your points!

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
I had reserved a non smoking room and on the way to the room it already had a smoke smell, the room smelled even worse. This property is an older facility and definately could use a refresh. The hotel is freestanding with not much lively activity surrounding, some may like this but others ????? it was a convenient walk up the hill to a temple and tram to the top of the mountain. Also walkable to the Historic District.
Stayed 4 nights in Nov 2019
Response from Hotel WBF Grande Hakodate Front Tochigi. on 12 Nov 2019
Thank you for using our hotel. I am sorry for making you feel uncomfortable. The entire staff will make every effort to make your stay more comfortable.

10/10 Excellent

Nathaporn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast
Stayed 1 night in Nov 2019
Response from Hotel WBF Grande Hakodate Front Tochigi. on 11 Nov 2019
Thank you for your comment. We are very happy that you are happy with the breakfast. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and helpful staff (Excellent English). Really good value!!
Stayed 1 night in Oct 2019
Response from Kenny Yamane Hotel WBF Grande Hakodate on 18 Oct 2019
Thank you for your comment.Was there an excellent English staff at our hotel?We are working hard to assist you in your trip in Hakodate.It seems to have been a wonderful trip to Hokkaido.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A very dated feeling hotel. People were plenty nice and the location was okay, but the place felt old and not worth the price compared to similarly priced hotels I stayed at in other cities.
Stayed 2 nights in Sep 2019
Response from Kenny YAMANE Hotel WBF Grande Hakodate on 4 Oct 2019
Thank you for your comment. Many hotels in our area are relatively old. This fall, new hotels will open one after another in Hakodate. Our hotel will make further efforts. My hotel group also opened a new hotel in front of Hakodate Station.Please enjoy Hakodate according to your purpose.

8/10 Good

Mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay at. Fairly clean. Regular hotel. I would stay here again.
Stayed 3 nights in Aug 2019
Response from Kenny YAMANE Hotel WBF Grande Hakodate on 12 Sept 2019
Thank you for your comment.Welcome back Hakodate.

10/10 Excellent

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Kenny YAMANE Hotel WBF Grande Hakodate on 10 Sept 2019
Thank you for your point.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to shops, restaurants and attractions.
Stayed 1 night in Aug 2019
Response from Kenny YAMANE on 27 Aug 2019
Thank you for your comment ?Did you enjoy Hakodate?

2/10 Terrible

ck

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
FULL SMOKING BAD ROOMS
THIS IS A SMOKING HOTEL, THE WHOLE HOTEL, ROOM, CARPET, LOBBY, BED, SMELLS EXTREMELY BAD AND FULL OF CIGARETTE SMOKING SMELLS, AND THEY PUT THAT AS 'NON SMOKING' ROOM. I CAN CONFIRM THEY HAVE JUST RECENTLY CHANGED OR JUST HAPPENED TO BOOK THE GUESTS INTO SMOKING ROOMS AND LABELLED AS NON SMOKING, THIS IS SO EXTREMELY BAD !!! I COMPLAINED TO THE RECEPTION, WAS TOLD NOTHING CAN BE DONE, GAVE ME A BOTTLE OF DEODORANT SPRAY INSTEAD AND ASKED ME TO HELP MYSELF. THE FULL ROOM, CLOTHS, AND ALL THINGS SMELLED LIKE A SMOKED TREATMENT THE NEXT DAY.
Stayed 2 nights in Aug 2019
Response from Kenny YAMANE on 15 Aug 2019
I am sad to receive a very disappointing comment. We have separate floors for smoking and non-smoking. We manage fairly strictly.You should not smoke in a smoking room. However, it is difficult to process long-time products. If you prefer a non-smoking room, please do not hesitate. We will answer your request like that. Thak you for your comment.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from フロント 金 on 8 Aug 2019
この度はご宿泊頂き、誠にありがとうございます。 また、お忙しい所ご投稿ありがとうございます。 ご滞在中にご不便はございませんでしたか。 函館の旅はいかがでしたか。 良い思い出になったら何よりうれしいです。 またのご利用お待ちしております。

8/10 Good

Nerissa

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Front, Kim on 28 Jul 2019
Thank you for staying here. Also, thank you for your high rating. Thank you for your valuable feedback.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay. Hotel provide free beverages and even have a DIY shave ice corner for you to make iced dessert. There are a full range of toiletries for use that we didn’t even need to use our own.
Stayed 2 nights in Jul 2019
Response from Kenny YAMANE Hotel Manager on 24 Jul 2019
Thank you for your comment. Did you enjoy Japanese shaved ice?Our hotel is an old building, so we try to be friendly to you.

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better pillows and mattress, more towels when we don’t have the room cleaned everyday since the towels don’t dry. Thicker or more absorbent towels.
Stayed 3 nights in Jul 2019
Response from - Front, Park. on 20 Jul 2019
Appreciate for staying our hotel in this time. We will do our best to provide more better service than now. Thank you so much to evaluate us while you are busy.

10/10 Excellent

Goh, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is quiet, near to Lawson, room size is acceptable.
Stayed 2 nights in Jun 2019
Response from Front, Kim on 13 Jun 2019
Thank you for staying here. Also, thank you for posting in a busy place. How was your trip to Hakodate? We look forward to seeing you again. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean, spacious, helpful staff, overall great value
Stayed 1 night in May 2019
Response from - Front, Park. on 25 May 2019
Appreciate for staying our hotel in this time. We are so happy cause you satisfied our hotel and service! We will also do our best from now on to provide more better service than now. Thank you so much to evaluate us while you are busy. Look foward to meeting you agian!

8/10 Good

Irene, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, wish it was a tad closer to the main town
Stayed 1 night in Apr 2019
Response from Front, Kim on 10 May 2019
Thank you for staying here. Thank you for your high rating. How was your trip to Hakodate? Did you have a good memory? We look forward to your visit. Thank you very much.

8/10 Good

Heng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Front, Kim on 6 May 2019
Thank you for staying here. Also, thank you for your high rating. We look forward to your visit again. Thank you very much.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly courteous professional staffs Convenient location
Stayed 1 night in Apr 2019
Response from Front, Kim on 18 Apr 2019
Thank you for staying here. Also, thank you for your high rating. Words of praise to the staff I am very happy. looking forward to seeing you coming again. Thank you very much

6/10 Okay

Chua

Liked: Staff & service
Disliked: Cleanliness
Cleaniness
The location of the hotel for all the attractions is good but cleanliness is very scary the blanket comfort is very dirty with one big stain inside.
Stayed 2 nights in Apr 2019
Response from - Front, Park. on 9 Apr 2019
Appreciate for staying our hotel in this time. And so sorry to inconveniece for you becuase dirty of the blanket which you used. We will improve our cleaning for all of the rooms and do our best to service more better than now. Thank you for evaluating while you are busying.

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from フロント 金 on 29 Apr 2019
この度はご宿泊頂き誠にありがとうございます。 お忙しいところご投稿ありがとうございます。 これからもお客様の為に頑張るホテルになります。 ありがとうございます。

8/10 Good

Akkamon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from - Front, Park. on 25 Feb 2019
Appreciate for staying our hotel in this time. We will do our best to service more better. Also thank you so much to evaluate about our hotel while you are busying.

8/10 Good

roder

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from ーフロント、朴 on 11 Feb 2019
この度は当ホテルをご利用頂きまして誠にありがとうございました。これからも良いサービスをご提供するホテルになるようにスタッフ全員頑張って行きたいと思いますので、また函館に来られる時再利用お願い致します。お忙しい中ご評価頂きましてありがとうございます。

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel WBF Grande Hakodate, Hokkaido
The hotel was a short and inexpensive (less than 900 yen) taxi trip from Hakodate station. Our room had a balcony that overlooked the sea and part of the town. It was a two minute walk to the tramcar that took us to the railway station (about 15 minutes) and town. The Hotel was a 15 minute walk to the base of the Mt Hakodate Ropeway cable car with exceptional views of the town and surrounds. The hotel was two tram stops away from Yachigashira hot spring and public bath. In the entrance to the hotel, there were plenty of creams, bath salts etc to help yourself to, as well as free coffee and daily desserts. There was a coin operated laundry and a play area for children.
Stayed 2 nights in Jan 2019
Response from -Front, Park. on 22 Jan 2019
Appreciate for staying our hotel in this time. How about your travel at winter's Hakodate? Did you make a great time during your travel? We are so happy cause you satisfied our hotel. We will do our best to service more better than now. Hope you will come again Hakodate at future. Thank you so much to writing a review while you are busying! Thank you very much :)

6/10 Okay

Melvin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
staff are great. they have a lot of ammenities. but quite a run down place. our stay was not comfortable as the bed is sinking.
Stayed 5 nights in Dec 2018
Response from -Front, Park. on 13 Jan 2019
Appreciate for staying our hotel in this time. We are so happy to fulfill you for our service, but also so sorry to you for inconvenience while you stayed. We will do our best to service more better. Thank you so much to write a review while you are busying :)

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018
Response from フロント 船木 渉 on 3 Jan 2019
この度は、ご宿泊頂きましてありがとうございます。 また、ご評価頂き感謝致します。 またのご来館をお持ちいたしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasent stay at the hotel. The staff were friendly and helpful
Stayed 1 night in Dec 2018
Response from - Front, Park. on 30 Dec 2018
Appreciate for staying our hotel in this time. How was your winter travel at Hakodate? Was it fun? We hope you made a great time at Hakodate! Thank you so much to writing a review while you are busying. We will do our bert from now on :)

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy Hotel. Big room with good water pressure. The dessert and coffee machine at front lobby compliment the stay.
Stayed 3 nights in Dec 2018
Response from Front, Kim on 28 Dec 2018
Hello Thank you for staying with us this time. Thank you again for your high rating. Please also use the Hotel WBF Grande Hakodate when you visit Hakodate next time. Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the tram station and the staffs are very friendly and helpful
Stayed 3 nights in Nov 2018
Response from -Front, Park. on 25 Dec 2018
Appreciate for staying our hotel in this time. There has a tram station named Jujigai which is far away from hotel about 5 minutes by walking. We hope you made a great time during your travel at Hakodate. Thank you so much to writing a review while you are busying.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from - Front, Park. on 12 Dec 2018
We appreciate for staying our hotel this time. We will do our best to satisfying guest who stays our hotel. Thanks for writing a review while you are busying.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient area, walking distance to attractive places. Shuttle bus in front of hotel. Very good..
Stayed 2 nights in Dec 2018
Response from - Front, Park. on 8 Feb 2019
Appreciate to staying our hotel this time. Were you enjoying your trip at Hakodate? We will do our best to service better from now on. Thank you so much to writing a review while you are busying.

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Good location. Very convenient with the nearby Lawson store. Friendly staffs
Stayed 2 nights in Nov 2018
Response from Front, Park. on 2 Dec 2018
We appreciate for you to staying our hotel this time. Did you visit sightseeing area around our hoter liked Mt.Hakodate, Hakodate Bay Area and make happy memories during your travel? We hope you will come to Hakodate again. Thank you so much to writing a review while you are busying.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from フロント 船木 渉 on 8 Nov 2018
ご宿泊いただき有難うございます。 また、ご評価いただき感謝致します。 とても嬉しく思います。 ご投稿ありがとうございました。

8/10 Good

Torres

Liked: Cleanliness, staff & service
Over all is ok and colose to favorite place in Hakodate
Stayed 2 nights in Oct 2018
Response from -Front, Park. on 29 Oct 2018
Thaks for staying our hotel this time. Did you have great time during your travel? We hope you will come again to Hakodate. Thank you to writing a review while you are busying.

8/10 Good

kai ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Hotel was clean and staffs are helpful. Nearby dinner places you have to probably walk for 15mins. Orherwise the stay was comfortable.
Stayed 1 night in Oct 2018
Response from Front Kim on 16 Oct 2018
Thank you for staying with us this time. Please also use the hotel in the next visit to Hakodate.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakodate Grande....... Do it....
Stayed 5 nights in Oct 2018
Response from -Front, Park. on 27 Oct 2018
Thank you for staying our hotel this time. Did you have a good time during travle?We hope you will come Hakodate agian.Thanks a lot to writing a review while you are busying.

10/10 Excellent

Tadashi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good condition
Clean and reasonable price. Good enough for me. No SPA. Little bit far from city center by walk.
Stayed 2 nights in Sep 2018
Response from Front Kim on 30 Sept 2018
Thank you for your stay. Also, thank you for your high evaluation. Please come and visit our hotel if you visit Hakodate again.

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Room is spacious
Unforgettable stay indeed because of the earthquake. We feel so helpless as we are unable to communicate with the front desk. Room is spacious and clean when we check it. After the earthquake, as there is no electricity in the city, there is no housekeeping so I cannot comment on this. Location is far from the station, about 20 minutes walk. Did not have the opportunity to explore the places given the disaster when I was there.
Stayed 3 nights in Sep 2018
Response from Front  W.Funaki on 22 Sept 2018
This time thank you for your stay during the earthquake. I am sorry that I could not offer the best service in a difficult situation. Thank you for praising the room even under such circumstances. Hakodate is now in a quiet situation as the blackout has also recovered. Someday, please come to Hakodate again. At that time, we will offer you better service. Thanks for the evaluation.

8/10 Good

Ken-Taro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from フロント 金 on 21 Sept 2018
ご宿泊ありがとうございました。 滞在中ゆっくりできましたでしょうか。 ご評価ありがとうございます。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emergency service
Overall impression seemed okay. There was an earthquake and the all electricity and water was switched off. Emergency lights and emergency flashlight in our room were in working condition. Hotel staff did their best under the circumstances!
Stayed 1 night in Sep 2018
Response from Front Kim on 19 Sept 2018
Thank you very much for staying in such a difficult time. Despite the inconvenience caused during the stay, thank you for such evaluation. We are waiting for the next visit.

8/10 Good

Irene, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
very thoughtful hotel- free flow of coffee, soft drinks, water, dessert. Room size is good compare to more hotel in Japan. Super huge bed - super King- very comfortable. Hotel reception cannot communicate well in English. Very convenient if you are taking airport limo, stop right at the hotel. If you are just covering the few places of interest- red warehouse, motomachi & mount hakodate- this hotel is within walking distant. Other than that- its in a quiet location. If you want more life in the surrounding area- its better to be near the train station.
Stayed 1 night in Aug 2018
Response from W.Funaki on 7 Sept 2018
Thank you for staying with us this time. I understand the charm of the hotel very well. Have you been able to stay comfortably? Also, I would be pleased if you can come to Hakodate.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
I am satisfied with the hotel condition, cleaniness, service and location. Free beverage is provided at the lobby. I will consider staying there again if I go to Hakodate.
Stayed 1 night in Aug 2018
Response from W,Funaki on 7 Sept 2018
Thank you for staying with us this time. I thank you for the compliments of lots of compliments. The word that I want to come back is more than anything. Please come to Hakodate again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel. spacious room.
Stayed 2 nights in Jun 2018
Response from W.Funaki on 8 Aug 2018
Thank you for your stay. I am very happy to have your satisfaction. Thank you for the warm post.

10/10 Excellent

Sandeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a good location.
This was a good hotel in good location. There were plenty of things within walking distance (10-15 mins) and the hotel was located on the border of the old town area and the docks/harbor front. The service was friendly and attentive. The rooms were clean and of a good size for 2-3 people. We would stay here again if we were in Hakodate.
Stayed 2 nights in Jul 2018
Response from W.Funaki on 8 Aug 2018
Thank you for your stay. I got so much evaluation so much It is feelingless. I really appreciate it. I will be able to communicate greatly that you enjoyed Hakodate. I am honored to serve you even a little. In addition, please come to Hakodate absolutely. We'll be expecting you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
free amenitis and coffee takeaway with dessert was a nice touch
Stayed 2 nights in Jul 2018
Response from W.Funaki on 18 Jul 2018
Thank you for your stay. Have you relaxed and relaxed? Thank you for the praise. See you again! Please come to Hokkaido. Thank you for your contribution during your busy schedule.

10/10 Excellent

Nasruddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in town
Stayed 1 night in Jul 2018
Response from WBF Grande Hakodate Hotel on 11 Jul 2018
Thank you for choosing WBF Hotel

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Budget Hotel at 4-5 star hotel rate
Booked hotel for 3 nights stay a month before travel date. Had to get a standard triple room though there’s only 2 of us as there wasn’t any twin room available when we were booking. Paid S$920 for fri-Mon. Check in was fast. However there was no service personnel to help us with our 4 luggages..Room looked dated with stains on wall paper. Room us cramped with a thurd bed added. Bed was clean though. Bathroom is small. Though it looks clean, there was a musky stench from the shower curtain. Breakfast was good with western and japenese selection. A good budget hotel but definately not worth the price we had paid. I Actually did a check on hotels.com website as well as WBF website and found that the rates on those dates we stated were going for around S$120 and about ¥7200 for a twin share room if I were to book on the day itself...kind of made us felt we have over paid for the rooms we are getting.
Stayed 3 nights in Jun 2018
Response from WBF Grande Hakodate Hotel on 7 Jul 2018
Thank you for choosing our hotel during your precious time in Hakodate.

10/10 Excellent

JC, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with decent room and services
Staff are friendly, room is clean and tidy. My kids love the playing area. Complimentary coffee is available in the lobby. Convinent store is just opposite the hotel. This is the second time staying in this hotel and will continue to do so if I am back the next time.
Stayed 2 nights in Jun 2018
Response from W.Funaki on 5 Jul 2018
Thank you for staying again. I am deeply moved to be able to come over again. Besides, I received such a nice word I thank you from the bottom of my heart. By all means, please come and bring your child again. I will be waiting forever. Thank you for your contribution.

10/10 Excellent

K, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The location of the hotel is close to the gondola lift to see the hakodate night views. Otherwise, it is pretty centrally located in the downtown, so finding places to eat is not difficult. Hotel staff were very friendly during our check in and check out process.
Stayed 1 night in Jun 2018
Response from WBF Grande Hakodate Hotel on 2 Jul 2018
Thank you for choosing WBF Grande Hakodate Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value money to stay
Nice location , good to stay for twin room
Stayed 2 nights in Jun 2018
Response from WBF Grande Hakodate Hotel on 2 Jul 2018
Thank you for choosing WBF Grande Hakodate Hotel.