2 restaurants, breakfast, lunch, dinner served; Belgian cuisine
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Reviews of Dolce by Wyndham La Hulpe Brussels

4 out of 5
Dolce by Wyndham La Hulpe Brussels
135 Chaussee de Bruxelles, La Hulpe

Reviews

8.8

Excellent

Rating 10 - Excellent. 430 out of 801 reviews" "
Rating 8 - Good. 283 out of 801 reviews" "
Rating 6 - Okay. 59 out of 801 reviews" "
Rating 4 - Poor. 19 out of 801 reviews" "
Rating 2 - Terrible. 10 out of 801 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dieudonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Erik Jansen on 24 Aug 2023
Dear Mr Stoof,Thank you very much for your kind review and for choosing to stay with us. We are thrilled to hear that you had a wonderful experience during your time at our hotel. Our team works hard to ensure that every guest's stay is exceptional, and it's rewarding to know that our efforts were reflected in your feedback. We hope to have the pleasure of welcoming you back again in the future.Best Regards,Erik Jansen General Manager

8/10 Good

Hilmija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Erik Jansen on 24 Aug 2023
Dear Hilmija, Thank you very much for your kind review and for choosing to stay with us. We are thrilled to hear that you had a wonderful experience during your time at our hotel.We hope to have the pleasure of welcoming you back again in the future.Warm regards,Erik Jansen General Manager

10/10 Excellent

Michelle

Stayed 1 night in Mar 2023

8/10 Good

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice one night stay. Great peaceful location in the heart of the forest, when you look outside your window you look into the forest. Very friendly and helpful staff. Nice accomodation, could use a little tlc in some corners, but that's just regular wear and tear. Rooms are practically designed, a little dark for my taste (but that's personal preference). If I need to give one negative feedback point, you need to make reservations for the pool (time slot of 45min / 30 persons) it can get a little crowded. Would definitely stay here again in the future.
Stayed 1 night in Aug 2022
Response from Erik Jansen, General Manager on 17 Aug 2022
Dear Nathalie, Thank you for your feedback. We are pleased to hear that you enjoyed our green surroundings, the professionalism of our staff and our accommodations. We would like to inform you that the access to the pool is limited to 30 people per 45-minute slots in order to preserve the serenity of this area. We look forward to welcoming you back soon at Dolce La Hulpe Brussels. Kind regards, Erik Jansen, General Manager

8/10 Good

Jamaan

Stayed 1 night in Aug 2022
Response from Erik Jansen, General Manager on 17 Aug 2022
Thank you

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff , comfortable quiet rooms , lovely location with peaceful gardens , ample sage free parking
Stayed 1 night in May 2022
Response from Erik Jansen, General Manager on 21 Jun 2022
Dear Julie, Thank you for your feedback. We are glad to hear that you enjoyed the comfort of your guest room, our peaceful environment and the professionalism of our staff. We are looking forward to welcoming you back soon in our hotel. Kind regards, Erik Jansen, General Manager

8/10 Good

Olivier

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Erik Jansen, General Manager on 19 Jan 2022
Thank you

10/10 Excellent

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Erik Jansen, General Manager on 9 Nov 2021
Thank you Phil

6/10 Okay

Mathieu

Disliked: Property conditions & facilities
Not worth 8.4
Hotel is not as fancy as it used to be. Rooms are getting old + corridors are very noisy
Stayed 1 night in Jul 2021
Response from Erik Jansen, General Manager on 13 Jul 2021
Dear Mathieu, Thank you for your feedback. We took note of your remarks. We hope to welcome you back soon in our hotel. Kind regards, Erik Jansen, General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent front desk service, as well at the Árganos restaurant. We will definitely will come back.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Erik Jansen, General Manager on 10 Aug 2020
Thank you !

6/10 Okay

Monrae

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2020
Response from Erik Jansen, General Manager on 8 Jul 2020
Dear Monrae, We are sorry to hear that your experience didn't reach your expectations. Can you share with us more details about your stay by sending an email to feedback@dolcelahulpe.com ? Kind regards, Erik Jansen

2/10 Terrible

Justin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Poor service
Not really suitable for a family trip, overpriced restaurants and facilities, our fridge didn't work for 2/3 of our stay and resulted in us losing ~50 Euros worth of food. Staff weren't able to remedy and we needed to chase down a fix numerous times. Great location for business travellers/conference attendees, not really set up for kids and service isn't set up if things don't go to plan
Stayed 3 nights in Mar 2020
Response from Erik Jansen, General Manager on 12 Mar 2020
Dear Justin, Thank you for your feedback. Your remark regarding the issue that occurred with your fridge caught our attention and has been shared with our maintenance team. We apologize for the lack of follow up during your stay. We will make sure to avoid such situation in the future. Kind regards, Erik Jansen, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious and the bathroom is original with a nice bathtub. The spa is decent but too small given the size of the hotel. The rooms were pretty cold and remained so despite our attempt to put the heating on max in manual mode.
Stayed 1 night in Dec 2019
Response from Erik Jansen, General Manager on 13 Jan 2020
Dear traveler, Thank you for sharing your experience. We are glad to hear that you enjoyed your stay in our hotel. Your comments regarding the spa and the heating have been shared with the relevant departments in order to fix this and to improve our service. We hope to welcome you back soon in our hotel. Kind regards, Erik Jansen, General Manager

4/10 Poor

Oleg, San Francisco, CA

Travelled with family and small children
Disliked: Staff & service
This is NOT a kid friendly place. Quiet remote location. Questionable hospitality. Check-in: Multiple cars got formal parking working while unloading car at reception driver-in area. Parking: Parking lot was remote, poorly marked and shared with subleased office spaces. Facilities: We were informed upon check-in that kids may not use pool after 18:00. At the same time, reception made sizeable effort to sell dinner reservation.
Stayed 1 night in Dec 2019
Response from Erik Jansen, General Manager on 6 Jan 2020
Dear Oleg, Thank you for your feedback. We would like to inform you that the parking of the hotel is close to reception. It seems that you park your car a bit further near some offices. To guarantee the quietness of the wellness centre, this area is reserved to adults after 6pm until 11pm. Please note that children are allowed in the area between 6am and 6pm. Kind regards, Erik Jansen, General Manager

10/10 Excellent

april

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than having to ask for the fridge in the room to be mended twice, myself & my daughter were really happy. The staff are polite & very helpful. We have used this hotel a few times before & will continue to use it again
Stayed 2 nights in Dec 2019
Response from Erik Jansen, General Manager on 30 Dec 2019
Dear April, Thank you for your feedback. We are glad to hear that you enjoyed the professionalism of our staff. Your remark regarding the fridge caught our attention and has been shared with our maintenance team that will take measures to solve the issue. We hope to welcome you back soon in our hotel. Kind regards, Erik Jansen, General Manager

8/10 Good

Mathieu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great hotel
Not our first stay and always a pleasure
Stayed 1 night in Dec 2019
Response from Erik Jansen, General Manager on 23 Dec 2019
Dear Mathieu, Thank you for sharing your opinion regarding your stay in our hotel. We are glad to hear that you enjoyed your last experience in Dolce by Wyndham La Hulpe Brussels. We are looking forward to welcoming you back soon. Kind regards, Erik Jansen, General Manager

8/10 Good

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from Erik Jansen, General Manager on 26 Nov 2019
Thank you for your feedback

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Not a Luxury Hotel!
This is a hotel inside of a motel. The fact that this cost me $280/night and is advertised as a luxury hotel spa is outrageous. Big rooms but common areas have zero ambiance, beds hard, cheap sheets, tiny blankets, remote parking, vending machines in the halls, long sprawling corridors, old tiny elevators, zero bathroom amenities (wall mounted soap dispensers, 3 in 1 shampoo body wash), no outlets next to the bed, and a reception area matching a Motel 8. To get to the pool, you need to walk up to 300m including a stretch through the massive wierd lobby, past the bar, wearing a robe. The great things are the forrest view and wonderful breakfast. Due to the other factors, I am very surprised this is so well rated. Worth around $75-$100/night.
Stayed 1 night in Nov 2019
Response from Erik Jansen, General Manager on 24 Nov 2019
Dear Allen, Thank you for your feedback. We are glad to hear that you enjoyed the forest view, the breakfast and the space of your guest room. We are sorry to hear that your experience didn’t reach your expectations. Your remarks caught our attention and we took note of them. As a member of the Green Key, we no longer provide bathroom amenities in order to reduce our waste production. Nevertheless, those amenities are available at the reception upon request. Upon availability, we may provide a guest rooms close to our wellness center. If passing through the lobby bothers you, you may request a room close the wellness center to our reservations department prior your arrival. We hope to welcome you back in our hotel in the future. Kind regards, Erik Jansen, General Manager

10/10 Excellent

Benga, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woods made for good walking relaxation and the on-site amenities meant we did not need to go to town but spent the day relaxing.
Stayed 2 nights in Oct 2019
Response from Erik Jansen, General Manager on 30 Oct 2019
Dear Benga, Thank you for sharing your experience. We are glad to hear that you enjoyed our location within the forest and the onsite relaxing amenities . We are looking forward to welcome you back soon in our hotel. Kind regards, Erik Jansen, General Manager

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Erik Jansen, General Manager on 30 Oct 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Erik Jansen, General Manager on 30 Oct 2019
Thank you for your feedback

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was amazing very peaceful very pleased with our room
Stayed 1 night in Aug 2019
Response from Erik Jansen, General Manager on 5 Sept 2019
Dear traveler, Thank you for sharing your feedback regarding your stay in our hotel. We are glad to hear that you enjoyed the peace provided by our location in the middle of the woods and your guest rooms. We are looking forward to welcoming you back soon in Dolce by Wyndham La Hulpe Brussels. Kind regards, Erik Jansen, General Manager

8/10 Good

Musenge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Erik Jansen, General Manager on 28 Aug 2019
Thank you for your feedback!

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff very unprofessional. This hotel will charge you more than expedia agreed price
Stayed 1 night in Aug 2019

8/10 Good

Saleh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Escape August 2019.
Nice hotel, friendly staff, great amenities (swimming pool, sauna, steam room, and massage service). Clean and quiet, pacious room with A/C. Easy free parking. This hotel is surrounded by beautiful forest, approximately 20 minutes drive from the center of Bruxelles. Small nice city nearby with a super market, gas stations and several restaurants. Quick check in and check out. I did not try the food. This place is recommended for relaxation, away from crowded noisy cities.
Stayed 4 nights in Aug 2019
Response from Erik Jansen, General Manager on 16 Aug 2019
Dear Saleh, Thank you for your feedback regarding your stay in Dolce by Wyndham La Hulpe Brussels. We are glad to hear that you enjoyed our staff, our leisure facilities and our lovely surroundings. We are looking forward to welcoming you back soon in our hotel. Kind regards, Erik Jansen, General Manager

10/10 Excellent

DIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Erik Jansen, General Manager on 5 Aug 2019
Cher DIA, Un grand merci pour votre feedback. Au plaisir de vous compter à nouveau parmi nous prochainement. Cordialement, Erik Jansen, General Manager

4/10 Poor

Heather

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Jul 2019
Response from Erik Jansen, General Manager on 17 Jul 2019
Thank you for your feedback

6/10 Okay

Sibongile

Ok
Stayed 4 nights in Jul 2019
Response from Erik Jansen, General Manager on 17 Jul 2019
Dear Sibongile, Thank you for your feedback. We are glad to hear that you enjoyed your stay in our hotel. We hope to welcome you back soon. Kind regards, Erik Jansen, General Manager

6/10 Okay

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low on amenities and atmosphere
La Dolce is situated in the forest, so good location for a nature walk or run before work. The temperature was hot and the AC was not sufficient to get a good night sleep. They have done away with the in room mini bar so have to use the vending machine on ground floor which was out of service when I went for a snack. Not customer friendly at all. Place has a sterile ambiance and is isolated Cant understand how it claims 5 stars
Stayed 2 nights in Jun 2019
Response from Erik Jansen, General Manager on 9 Jul 2019
Dear Nancy, Thank you for your feedback. We are glad to hear that you enjoyed our lovely location in the heart of the Sonian Forest. Your remarks caught our attention and we took note of them. We will make sure to deliver another option when the vending machine will be out of order in the future. Please note that Dolce by Wyndham La Hulpe Brussels is a 4 stars hotel. We hope to welcome you back soon in our hotel. Kind regards, Erik Jansen, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2019
Response from Erik Jansen, General Manager on 9 Jul 2019
Thank you for your feedback

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The location was really pretty, in the middle of a forest. Given its remoteness, the hotel had few services/options for food.
Stayed 2 nights in Jun 2019
Response from Erik Jansen, General Manager on 17 Jun 2019
Dear anonymous, Thank you for your feedback. We are glad to hear that you enjoyed our lovely green surroundings. Your remark regarding the few options for dining caught our attention and we took note of it. We are looking forward to welcoming you back soon in our hotel. Kind regards, Erik Jansen, General Manager

8/10 Good

MIKAELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hideaway close to Brussels
Very spacious room with a window wall with a nice green view of high trees. Big rainforest shower. I recommend the 4th floor, you feel like you are in the trees. The spa was excellent and the swimming pool. Nice and relaxing.
Stayed 1 night in May 2019
Response from Erik Jansen, General Manager on 31 May 2019
Dear Mikaela, Thank you for your comment regarding your stay in Dolce By Wyndham La Hulpe Brussels. We are happy to hear that you enjoyed your guest room with the view on the forest and the relaxation provided by the spa and the swimming pool. We are looking forward to welcoming you back soon in our hotel. Kind regards, Erik Jansen, general manager

4/10 Poor

Verified traveller

Disliked: Staff & service
La dorke
Worst value for money I’ve ever experienced in my life... what in the hell is this bizarre place? Some type of cross between an assisted living facility and a business centre
Stayed 1 night in May 2019
Response from Erik Jansen, General Manager on 17 Jun 2019
Dear anonymous traveler, We are sorry to hear that your experience didn’t reach your expectations. To get a better understanding of what happened, can you give us more details about your stay with us by sending an email to feedback.lahulpe@dolce.com? Kind regards, Erik Jansen, General Manager

10/10 Excellent

Hasan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Erik Jansen, General Manager on 26 Apr 2019
Thank you for your Feedback We are looking forward to welcoming you back soon in our hotel. Kind regards, Erik Jansen, General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Erik Jansen, General Manager on 26 Apr 2019
Thank you for your Feedback We are looking forward to welcoming you back soon in our hotel. Kind regards, Erik Jansen, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Erik Jansen, General Manager on 26 Apr 2019
Thank you for your Feedback We are looking forward to welcoming you back soon in our hotel. Kind regards, Erik Jansen, General Manager

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2019
Response from Erik Jansen, General Manager on 21 Mar 2019
Dear traveler, Thank you for your feedback. We are sorry to hear that your experience didn't reach your expectations. Can you share with us more information about your stay with us by sending an email to feedback.lahulpe@dolce.com ? Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but far from city. Its expensive to get a cab/uber into the city.
Stayed 3 nights in Jan 2019
Response from Erik Jansen, General Manager on 20 Feb 2019
Dear Traveler, Thank for your comment. We are glad to hear that you enjoyed our hotel located in the middle of the Sonian forest. Your remark regarding the cab service caught our attention and we took note of it. We hope to welcome you back soon in our hotel. Kind regards, Erik Jansen, General Manager

8/10 Good

Joaquin, great location near plaza cuzco and Santiago Berna

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Erik Jansen on 4 Jan 2019
Thank you for your feedback!

2/10 Terrible

Verified traveller

Disliked: Staff & service
I arrived at the hotel only to find that they were overbooked for the first night of my 2 night stay. They said they had tried to contact me but I had had no emails nor any missed calls. The reason given was that people who were already staying there wanted to stay an extra night! The hotel staff were not apologetic. I was very disappointed by their whole attitude and would not stay there again even if I have to attend another course there. I would rather stay at the hotel (Martins Grande) they sent me to as that was better than the second night where they actually honoured my booking.
Stayed 2 nights in Nov 2018
Response from Erik Jansen, General Manager on 4 Jan 2019
Dear traveler, Thank you for your review. Your remarks caught our attention and we took note of them. We will make sure to avoid such situation in the future. Warm regards, Erik Jansen, General Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a relaxed weekend
Great hotel, great spa and pool and fitness center, great environment for walks
Stayed 2 nights in Oct 2018
Response from Erik Jansen, General Manager on 8 Nov 2018
Dear Christian, Thank you for sharing your opinion regarding your experience in Dolce La Hulpe Brussels. We are glad to hear that you enjoyed our Spa, the fitness center and our lovely surroundings. We are looking forward to welcoming you back soon in our hotel. Kind regards, Erik Jansen, General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Erik Jansen, General Manager on 8 Nov 2018
Thank you for your feedback

6/10 Okay

Leo, San Antonio, TX

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful ammenities, very busy hotel but the parking was way out of the way but overall we had an amazing time.
Stayed 1 night in Oct 2018
Response from Erik Jansen, General Manager on 8 Nov 2018
Dear Leo, Thank you for your feedback. We are glad to hear that you had an amazing time in Dolce La Hulpe Brussels. Please note that our main parking is located near the main entrance of the hotel. It is possible that you parked your vehicle on the second parking which is a bit further the lobby. We hope to welcome you back soon in our hotel. Kind regards, Erik Jansen, General Manager

10/10 Excellent

Julien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Erik Jansen, General Manager on 22 Oct 2018
Dear Julien, Thank you for your feedback. We are looking forward to welcoming you back soon in Dolce La Hulpe Brussels. Warm regards, Erik Jansen, General Manager

10/10 Excellent

ENDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Erik Jansen, General Manager on 12 Oct 2018
Thank you for your feedback!

10/10 Excellent

Jake, Doha, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We've stayed here many times. The setting can't be beat, surrounded by beautiful Forest and just a short walk away from le château de la Hulpe.
Stayed 2 nights in Sep 2018
Response from Erik Jansen, General Manager on 12 Oct 2018
Dear Jake, Thank you for your review regarding your experiences in Dolce La Hulpe Brussels. We are glad to hear that you always enjoy our lovely surrounding Sonian Forest and our setting near the Château de la Hulpe. We are looking forward to welcoming you back soon in our hotel. Kind regards, Erik Jansen, General Manager

8/10 Good

Ali, Edmonton, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, very spacious and modern. Unfortunately no breakfast buffet.
Stayed 1 night in Sep 2018
Response from Erik Jansen, General Manager on 25 Sept 2018
Dear Ali, Thank you for your feedback. We are glad to hear that you enjoyed our hotel. Your remark regarding the absence of breakfast caught our attention. It is weird to read “no breakfast buffet”as there is a breakfast buffet every morning at the Argan restaurant. Can you give me more details about that by sending us an email to feedback.lahulpe@dolce.com ? We are looking forward to welcoming you back soon in Dolce La Hulpe Brussels. Kind regards, Erik Jansen, General Manager