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Reviews of Aparthotel Telefonplan

3.5 out of 5
Aparthotel Telefonplan
Cedergrensvagen, 16, Hagersten, Stockholm County

Reviews

8.0

Very good

Rating 10 - Excellent. 195 out of 708 reviews" "
Rating 8 - Good. 342 out of 708 reviews" "
Rating 6 - Okay. 133 out of 708 reviews" "
Rating 4 - Poor. 26 out of 708 reviews" "
Rating 2 - Terrible. 12 out of 708 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sean

Travelled with family
Liked: Property conditions & facilities
Cigarettrök kom in i rummet genom ventilation. Stark obehaglig lukt. Kändes som personen i rummet bredvid blossade på ordentligt men söder är rök förbud i hela hotellet? Förstörde min vistelse och sömn. Otroligt dåligt i dessa dagar att sånt kan hända - byggnaden är rätt ny så sådant ska inte behöva förekomma. De måste ha byggt fel.
Stayed 1 night in Nov 2021
Response from f on 26 Nov 2021
Hej Sean, Tack för dina ord. Vad tråkigt att höra, absolut, det är totalförbud på rökning på hotellet. Det har visat sig att ventilationen på baksidan suger in luft till källaren och står någon och röker där kan det föra med sig att röklukten letar sig in. Vi tittar på och försöker åtgärda problemet. Önskar dig en trevlig helg. MVH, Björn

10/10 Excellent

Calum

Stayed 1 night in Nov 2021
Response from Maria/Receptionen on 16 Nov 2021
Tack för fin feedback!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from björn on 19 Aug 2021
Hej Erika, Tack för att du tagit dig tid att recensera din vistelse hos oss. Varmt välkommen åter! MVH, Björn/Receptionen

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Björn on 22 Feb 2021
Hej! Tack för att du tagit dig tid att betygsätta din vistelse. Varmt välkommen nästa gång du har vägarna förbi. MVH, Björn

10/10 Excellent

james

Stayed 4 nights in Jan 2021
Response from Björn on 14 Feb 2021
Hej James, Tack för att du betygsatt hotellet, varmt välkommen nästa gång du har vägarna förbi! MVH, Björn

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from björn on 9 Feb 2021
Hej Jacqueline, Tack för den fina recensionen och att du tagit dig tid att skriva några ord om din vistelse. Varmt välkommen nästa gång du har vägarna förbi! MVH, Björn/Receptionen

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Comfortable and clean accommodation, with masses of cupboards but short on hanging space and shelving in the bathroom. (We stayed in one of the split-level loft rooms.)
Stayed 5 nights in Oct 2020
Response from Katharina on 12 Oct 2020
Tack för den fina recensionen. Välkommen åter!

8/10 Good

Jakob

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, affordable and convenient.
Comfortable, affordable and convenient. WiFi is quite poor though, which for a business oriented hotel it's a bit surprising. Also, while the staff was friendly there was very little information given on the hotel as there was no info leaflet/booklet in the room so I had to ask for it myself.
Stayed 6 nights in Aug 2020
Response from Katharina on 12 Oct 2020
Tack för den fina recensionen. Vi kommer titta över ditt problem med wifi, vi har fiberuppkoppling så den borde vara bra. Vi har all vår info på tv:n för att slippa pappersmaterial på rummen som många gäster bläddrar i. Välkommen åter!

8/10 Good

Verified traveller

Stayed 5 nights in Aug 2020
Response from Katharina on 18 Aug 2020
Tack för din fina recension. Varmt välkommen åter!

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020
Response from Katharina on 19 Mar 2020
Tack för din recension. Återkom gärna med hur vi kan göra din vistelse bättre. Välkommen åter!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
First night bad smell from bathroom, second day no power in the room, third day no heating in the room, breakfast was poot not worth the money
Stayed 8 nights in Dec 2019
Response from Björn on 15 Jan 2020
Thank you for sharing your experience at our hotel! We are terribly sorry to hear about the disruptions with the hotel room. We hope you told my colleagues about the problems and that you were given another room, tand that you gave us a chance to compensate you in any way. We had special deals during Christmas- and New Year holiday, and the brekfast buffet was hence smaller than our usual breakfast buffet that is an abundance of goodness. We sincerely hope that you will give us another chance next time you are in Stockholm, and thank you again for your time reviewing our hotel. Best regards, Björn/Reservations

6/10 Okay

Charles

Stayed in a loft room, no handle on one wardrobe door, no mirror at all in bedroom, only one in bathroom and one full length in sitting area. Had to ask for more soap in bathroom dispenser as it had run out, also had to request an extra heater as the room was too cold to sit in.
Stayed 3 nights in Dec 2019
Response from Björn on 13 Dec 2019
Dear Sir, Thank you for taking time to share your hotel experience with us. We regret that the room was cold but we hope the heater helped you a bit. The hotel is "district heated" (is this the right word?) and is not ideal this time of year when the weather is just turning colder .It could also be that the vent upstairs was open, not closed. We are sorry for the inconvenience. We will gather more info about the design of the rooms, should we need more mirrors in the room. About the dispenser, it is pure mistake from the cleaning not looking careful enough. We hope you did get your soap without further do when you asked for it. We thank you for your stay and hope to welcome you back next time you are in Stockholm! All the best, Björn/Front Desk Manager

2/10 Terrible

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from björn on 13 Dec 2019
Hej, Tack för att ni tar er tid att betygsätta hotellet. Vi tycker det är synd att ni inte uppger någon/några anledningar till det dåliga betyget. Hör gärna av er ifall det är nåt som bekymrat er under vistelsen. Vi önskar er en riktigt trevlig vecka! MVH, Björn/receptionen

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean hotel
Nice clean hotel. Nothing extra but overall good quality rooms and facilities.
Stayed 1 night in Nov 2019
Response from Björn on 11 Nov 2019
Thank you for taking time to review our hotel. We wish you a nice day and warm welcome back to us next time you are in Stockholm! Best Regards, Björn/Reservations

8/10 Good

Nico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Björn on 11 Nov 2019
Thank you for taking time to review our hotel. We wish you a nice day and warm welcome back to us next time you are in Stockholm! Best Regards, Björn/Reservations

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice people at check in/check out. Room with all the things we needed – comfortable bed, good closet space, kitchen utilities. Nice area, and short distance to the bus and T-bane. Loved the little bunnies we met in the park when coming back to the hotel at night!
Stayed 3 nights in Oct 2019
Response from Björn on 30 Oct 2019
Dear Guest, Thank you for your kind words. Warm welcome back to us next time you are in Stockholm!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Katharina on 26 Sept 2019
Tack för din fina recension. Vi hoppas se dig åter snart. Välkommen!

10/10 Excellent

Mikko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Convenient as a regular hotel, but with extra space and mini-kitchen. Although this place is bit far from city center, the metro station is a 5-min walk and then central station is about 10 mins metro ride. Also, I have to give a special mention to their kitchen. They serve tapas-like dishes for 45 swedish crowns a pop. Just dont expect them to be open like they are in spain, because they'll be closed for the evening by the time you start thinking about eating. But that goes for basically all restaurants in the nordics.
Stayed 2 nights in Sep 2019
Response from Björn on 5 Sept 2019
Dear Sir/Mdm, Thank you for your kind words and taking time to write the spendid review of your stay. You are most welcome back next time you are in Stockholm! Best regards, your sincere staff at Aparthotel Telefonplan

10/10 Excellent

JMW, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location-just a 5 minute walk from the grocery store, bakery/coffee shop, and subway station. Only 4 stops to get to Stockholm city center. We stayed in the queen bed standard room. The room had everything we needed, from cutlery and dishes to a dishwasher and fridge. The building was quiet and very private. We will definitely stay here again!
Stayed 7 nights in Aug 2019
Response from Bjrn on 23 Aug 2019
Dear Guest! Thank you for your kind words. We appreciate your feedback and keep up our work to make our guest's stay as good as possibly can be. Warm welcome back next time you are in Stockholm! Best regards, Björn/Reservations

10/10 Excellent

Kerttu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Katharina on 13 Aug 2019
Thank you for your very kind review. We hope to see you soon again.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant cup of tea plus when waiting for family to arrive, excellent lady who served us. Unfortunately no plug in bathroom sink and cleaner said there was not one. It would have been helpful when shaving. Will probably stay again when visiting our son who is 10 minutes walk away .
Stayed 3 nights in Jul 2019
Response from Katharina on 22 Jul 2019
Thank you for your review. If you require a plug in the bathroom sink I recommend our loft rooms, they all have. Due to Sweden´s splendid water supply many sinks are installed without. Our new bathrooms all have plugs. We hope to see you soon again.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
This is a very comfortable hotel. The breakfast was good, but a bit expensive. We recommend this hotel. It is close to both bus and subway transportation.
Stayed 8 nights in Jul 2019
Response from Katharina on 22 Jul 2019
Thank you for your nice review. We hope to see you soon again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
bed was a bit small, was difficult to park the car or find a spot to park the car at their parking lot
Stayed 7 nights in Jun 2019
Response from Katharina on 24 Jun 2019
Thank you for your nice review. If you stay with us again, we recommend our Loft rooms, which have more space and larger beds. Welcome back!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms with adequate kitchen area including fridge, microwave, kettle and dishwasher.
Stayed 3 nights in May 2019
Response from björn on 3 Jun 2019
Thank you for your feedback, we appreciate it very much! Warm welcome back to us next time you visit Stockholm. Best regards, Björn/reservations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a loft room, quite steep stairs so you need to be careful coming down, it was clean and comfortable but with a couple of improvements could be better. It needs bigger bedside tables, a mirror upstairs and bigger towels please. Breakfast fine, friendly staff, very short walk to a bus stop and 5 minutes down to the T-Bana.
Stayed 3 nights in Apr 2019
Response from Björn on 25 Apr 2019
Thank you for your feedback, we appreciate it! We take notes on your suggestions and aim to improve our standard even more. We hope to welcome you again in a near future on your next Stockholm-visit!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY convenient and suitable - so close to my daug
My younger daughter lives with her partner and baby just down the hill from your hotel (in Aspudden). Their apartment only has one bedroom, so your hotel is well placed for me, or me and my wife) to stay. This 3-night stay has been our second 3-night stay in your hotel. No breakfast this time, as my daughter was able to supply me with this!
Stayed 3 nights in Mar 2019
Response from Bjoern on 12 Mar 2019
Thank you for your lovely response! We try to keep up the good work, and excellent feed back as this is highly motivataing... We look forward to welcome you back to us next time you visit your family. All the best, Björn/Reservations

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good value stay in Stockholm suburbs
Overall a very good place to stay in Stockholm. Particularly good for us because of its location near where our family live but it’s well located for roads and public transportation. The room was clean, comfortable and well equipped. The only drawback was that it was on two levels, with the bed up a flight of rather steep stairs and the bathroom downstairs, not good for the less mobile.
Stayed 3 nights in Dec 2018
Response from Bjoern on 17 Dec 2018
Dear David, Thank you for taking time to review your stay with us. I understand from your description that you stayed in one of our new Loft-room category. We recommend our standard room (Comfort category) for anyone who would like a room with a bed on same level. We hope to welcome you again next time you are in Stockholm, and we wish you a very merry christmas and happy new year! Best regards, Björn/Reservations

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Katharina on 19 Nov 2018
Thank you for taking the time to give us feedback. We appreciate your nice review and hope to see you soon again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good stay. Nice rooms, friendly staff.
Stayed 2 nights in Sep 2018
Response from Katharina on 10 Oct 2018
Thank you very much for your kind review. We hope to see you soon again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from bjoern on 28 Aug 2018
Thank you for your excellent evaluation! We appreciate all feed back from our guests. Warm welcome back! Best regards, Björn/Reservations

6/10 Okay

Ali, Singapore

Cheap accommodation with free car park
Free but limited car parking. Had difficulty locating hotel as it was not well-signaged. Room had only "natural" air-conditioning despite Expedia listing it erroneously as being air-conditioned. Fortunately in-room wifi was fine.
Stayed 2 nights in Jun 2018
Response from Bjoern on 10 Aug 2018
Dear Ali, Thank you for taking time to review our hotel. Hopefully the misleading info about AC is erased from the hotel.com site. Our sincere apologies for the mishap. We hope to welcome you back; all the Construction work is completed and scaffoldings gone. Welcome back to try our new Loft-rooms! Best regards, Bjoern /Front Desk

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful quiet neighborhood Easy to find and close to public transport Very functional for small meals
Stayed 2 nights in May 2018
Response from Björn on 8 Jun 2018
Thank you for your kind response! We work hard to make our guests happy, and it's nice to get rewarded by kind words like yours. Welcome back! Maybe time to try our luxurious Loft Rooms? Bookable from July! Best regards, Björn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel for business trip
The Aparthotel Telefonplan was a pleasant surprise. It had just enough amenities for my business trip - clean, comfortable room with refrigerator and small kitchen area, desk and wardrobe. The breakfast in the morning was good with a lot of choices but perhaps a few different things each day could improve the experience. There is still some sort of construction happening in the building - the day we arrived the elevator wasn't working and each day the work/banging started at 7am. Not a problem due to my work schedule but may disturb others. The location was perfect - walking distance to the office, subway nearby as well as a few restaurants in the area. If I was going for pleasure I would want a hotel closer to central Stockholm, but this hotel was great for my business trip.
Stayed 1 night in May 2018
Response from Bjoern/Reservations on 22 May 2018
Thank you for your kind words and for taking time to review our hotel! We also thank you for your suggestion about breakfast, definetly something to work on. Your kind words are highly motivating to keep up the good work. Welcome back to us - hopefully our new luxurious loft-rooms ready by then, and the noises just history. All the best!

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ApartHotel Telefoneplan -
Great place to stay on business. Though it is going through renovations, the rooms are very clean and quite comfortable. Good breakfast and even has evening tapas. Wine and Beer are sold as well. While close to a few restaurants, this is not a place that is nearby the local hubs of entertainment, shops, restaurants, etc. Easy access to the underground and only 4 stops to Stockholm Central District and Gamla Stan (Old Town Stockholm). Great overall and perfect for the business traveler.
Stayed 5 nights in May 2018
Response from Bjoern/Front Desk on 22 May 2018
Dear Donald, Thank you for your kind words and for taking time to review our hotel! It means a lot for us to take part in our guest's experiences. Your kind words are highly motivating for us to keep up the good work. Welcome back next time!

10/10 Excellent

Tall Holly, Scotland, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three days away work trip
Fantastic little hotel! Really couldn't recommend enough, fab little hotel located really close to the metro station only 20 mins into Stockholm Centre. Cosy stylist modern room with kitchenette and the comfiest bed its ever slept in (im 6ft and Scottish so this is rare since all British rooms are built for average height). The staff were so accomodating, friendly and helpful. Must try the Swedish beer they have on offer it is a true delight after a long day exploring or out at a conference. The tapas is great and cheap and hits the spot while the breakfast is a treat to start the day. I will most certainly be back, thanks for making my trip.
Stayed 3 nights in Nov 2017
Response from Björn on 27 Nov 2017
Dear Holly, Thank you for your kind words. We are really glad that you liked our hotel, and your warm response make it worthwhile to keep up with our hard work. Warmest welcome back to us next time you are in town! BR Björn

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed here before and I like to hotel as it is so convenient. However, there is still much building work going on and its noisy. I would have liked to know this beforehand. Also I think one should not have to pay for an extra bed in the room -if one needs it.
Stayed 3 nights in Nov 2017
Thank you for your nice review. I am sorry to hear that you have not seen the information regarding renovation in the facility. We have asked all our suppliers to inform all guests. We are adding a floor in the hotel and will soon be able to offer larger rooms for up to 6 people without extrabeds. Welcome back!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Tack för din recension och välkommen åter!

10/10 Excellent

Kate, UK

Liked: Cleanliness, staff & service, room comfort
Nice rooms, convenient area
The hotel rooms were particularly nice, fairly small, but great facilities and little kitchen area. Bed and TV were perfect and we actually set up some games on that on the night time. Also a free breakfast which was perfect and convenient. The area was nice, out of the city, but close to a tram station that takes you straight to stockholm centrum. Only criticism was that they were redecorating the hotel and building on it, so didn't look all that nice from the outside and sometimes made some work noise but usually way after we woke up so didn't disturb us. Overall it was a lovely stay and I'd recommend as a cheaper option that has easy access and allowed us to see the city.
Stayed 7 nights in Jun 2017
Response from Katharina on 27 Jun 2017
Thank you for your nice review! I am happy you had a nice time at our hotel and in Stockholm. We should be done with the new floor we are adding in January and by then we can offer loftrooms as well. Welcome back!

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tack för din fina recension och välkommen åter!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is small and the staff are very helpful its location is very close to the underground and bus services. The breakfast buffet style with a great choice of hot and cold food and drinks the rooms are very clean and well appointed with kitchen etc.

6/10 Okay

Ann, Canada

Liked: Cleanliness, staff & service
Clean hotel in a good location.
The hotel is currently doing some renovations and that affected our stay. But the staff made helpful accommodations. They were very helpful with our lost luggage situation as well. We found our room to be clean an de the bed comfortable but a little small for two people. The hotel is close to public transit, a good grocery store, and a couple of good coffee shops.

10/10 Excellent

Firooz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable for us, convenient, quite

8/10 Good

L Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and great staff.
They were still undergoing renovation (which was supposed to have been completed). The staff was extremely accommodating and kind. The breakfast after a couple of days became very boring - some variety would have been nice. The room was smaller than we hoped for - would have liked an area to sit. We tried to book again for March but no space available. Would have liked to seen it post-renovation and a larger room.

4/10 Poor

Monther

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel is under renovation, basic breakfast in the room and no services. otherwise, the staff was nice and the rooms were clean and ok.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Under heavy renovation
Room was brand new and very nice. The entire hotel is under renovation, rooms, lobby, entrance etc. Included breakfast not existing due to renovations... For the price, not worth as it's remote from town and the entire place is under renovation... Will probably be very nice when finished.

6/10 Okay

RAMESH, Kolkata, india

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel with no service
No room service. It's like day's inn and like a small guest house. I stayed because I had to be in the neighborhood whole day. This is not for business man

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Lina, Perth, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and great breakfast
I thoroughly enjoyed my stay at Hotel Attaché, the room was nice and clean, the beds comfortable, the bathroom nice and modern and best of all was probably the breakfast buffe which offered plenty of choice. The friendly staff even prepared some porridge for my son upon request, which was very appreciated. It would have been nice if Wi-Fi was included in the price.

8/10 Good

stayer, Estonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A satisfying experience
I stayed for eight nights and it was a good experience in nearly every way. The level of comfort, cleanliness, quality of breakfast etc. were about what you would expect for the price level. The location is nice; a bit outside of the city itself, but everything is easily reachable by the subway which is a few minutes' walk away from the hotel. My only real complaint is the Internet access, which is only available if you buy a voucher for 1, 6, 12 or 24 hours. Depending on your needs, it might be enough, but don't forget to log out once you're done using the Internet, otherwise you'll blow your voucher when you sleep or go out without even noticing it and have to buy a new one for 60 or 90 crowns. Honestly, I would have just paid a bit more to get regular Internet access for the whole of my stay and not have to deal with the vouchers. It's not like they don't have the technical facilities to provide it. Anyway, I can recommend this hotel. The Thai takeaway near the hotel is also recommended.