Free daily on-the-go breakfast

Reviews of Quality Inn Hackettstown - Long Valley

2.5 out of 5
Quality Inn Hackettstown - Long Valley
1925 Route 57, Hackettstown, NJ

Reviews

7.6

Good

Rating 10 - Excellent. 104 out of 322 reviews" "
Rating 8 - Good. 99 out of 322 reviews" "
Rating 6 - Okay. 60 out of 322 reviews" "
Rating 4 - Poor. 37 out of 322 reviews" "
Rating 2 - Terrible. 22 out of 322 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds , soft sheets
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 24 Apr 2024
Dear Amy,Thank you for your positive review! We're glad to hear that you found our beds very comfortable with soft sheets. We understand that a good night's sleep is essential for our guests, and we're delighted to know that we met your expectations in this regard. We appreciate your feedback and look forward to providing you with the same level of comfort during your next stay with us.Sincerely,Hotel Manager

10/10 Excellent

Karl Andreas

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Karl Andreas,Wow! Thank you for taking the time to leave us a perfect rating! We are so happy to hear that you had such an amazing experience with us. We strive to provide top-notch customer service, and it's wonderful to hear that we succeeded. We look forward to assisting you with any of your needs in the future. Thank you again!Sincerely,Hotel Manager

8/10 Good

Aren

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 13 Apr 2024
Dear Aren,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely,Hotel Manager

4/10 Poor

Angelo

Disliked: Cleanliness
The room itself was fine but the tub was gross, filthy and the sink would not drain, c’mon get it together! The walls must be paper thin. Someone in another room spent the whole night flushing the toilet. They must have flushed it 20 times. No sleep for me that night. I stayed there years before and it wasn’t great so I’ve been staying at another hotel out of the way but this time I really needed to be local so I thought I’d give them another chance. It’s a shame, I really hate having to go out miles out of the way every time.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 Apr 2024
Dear Angelo,We're truly sorry to hear about your recent experience at our hotel. Please accept our sincerest apologies for the cleanliness issues with the tub and sink, as well as the disturbances caused by noise from neighboring guests. Your feedback is essential to us, and we're committed to addressing these issues promptly to ensure a better stay for our guests in the future. We understand your frustration and hope to have the opportunity to regain your trust in our accommodations.Sincerely,Hotel Manager

10/10 Excellent

Dayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet and staff was amazing and it was very clean and i would stay there anytime
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Dayton,Thank you for your glowing review! We're delighted to hear that you enjoyed a peaceful and pleasant stay with us. Providing exceptional service and cleanliness is our priority, and we're thrilled that our staff made your experience memorable. We can't wait to welcome you back anytime you're in the area!Sincerely,Hotel Manager

10/10 Excellent

Christina

Stayed 3 nights in Mar 2024
Response from Hotel Manager on 22 Apr 2024
Dear Christina,Thank you for your five-star rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our top priority, and we appreciate your positive feedback. We hope to have the pleasure of welcoming you back again soon for another outstanding stay! If there's anything specific you loved about your visit or any suggestions you have for us, we'd love to hear them.Warm Regards,Hotel Manager

2/10 Terrible

Victor

Disliked: Staff & service, amenities
Hotel itself is just OK. Arrived a little early to check in and even though plenty of rooms were ready they wanted to charge $40 to get in a room before 3pm. No grace period at all, not a minute before 3pm unless I paid them $40!
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Victor,We apologize for any inconvenience you experienced regarding our early check-in policy. Your feedback is important, and we'll review our procedures to ensure a more accommodating experience for our guests. We appreciate your understanding and hope that the rest of your stay was enjoyable. Should you choose to stay with us again, we'll strive to make your experience more positive. Thank you for bringing this matter to our attention.Sincerely,Hotel Manager

6/10 Okay

David

Travelled with partner
The room when we arrived was cold, it took a while to warm up, the bath tub, was worn and chipping
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear David,We apologize for the inconvenience you experienced with the room temperature and the condition of the bathtub. Maintaining comfortable accommodations and ensuring everything is in good condition are priorities for us, and we regret falling short of your expectations in this instance. Your feedback is valuable, and we'll address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing it to our attention.Sincerely,Hotel Manager

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service
the hotel was dated but clean, Staff was courteous and accommodating. Towels were threadbare
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 10 Feb 2024
Dear Angel,Thank you for sharing your experience with us. We're glad to hear that you found the hotel to be clean, and that the staff was courteous and accommodating. However, we apologize for any inconvenience caused by the dated appearance of the hotel and the threadbare towels. Your feedback is valuable, and we'll certainly take it into consideration to improve our services. We appreciate your understanding and hope to welcome you back for a better experience in the future. If there's anything else we can assist you with, please let us know.Sincerely, Hotel Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value! Clean large room. Would stay again when in the area.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Stephen,I'm glad to hear that you found our place to be a very good value and that you enjoyed your stay in a clean and spacious room. We strive to provide comfortable accommodations at an affordable price, and it's great to know that we met your expectations in terms of value. Maintaining cleanliness is a top priority for us, and we're pleased that you found the room to be clean and well-maintained. Thank you for your positive feedback, and we would be delighted to welcome you back when you're in the area again.Warm Regards,Hotel Manager

10/10 Excellent

Deborah

Stayed 4 nights in Dec 2023
Response from Hotel Manager on 27 Jan 2024
Dear Deborah,Thank you so much for your perfect 10/10 rating! We're thrilled to hear that you had an exceptional experience with us. We truly appreciate your support and are delighted that we met and exceeded your expectations. Providing top-notch service and creating a memorable stay for our guests is our utmost priority, and we're grateful for your positive feedback. Thank you for choosing our establishment, and we look forward to serving you again in the future!Sincerely,Hotel Manager

4/10 Poor

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
My room was next to a room where I could hear everything in the pipes and bathroom. Unfortunately, the occupants were up all night using the facilities. I really never was able to sleep. Additionally the free breakfast was the worst I have ever seen. Very poor selection of very few old, tired items. I would never stay here again.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Barbara,We sincerely apologize for the disruptions you experienced during your stay. It's disheartening to hear about the noise and discomfort caused by the adjacent room. We also regret that the breakfast did not meet your expectations. Your feedback is crucial, and we assure you that we will address these issues to enhance the overall guest experience. We appreciate your honesty and apologize for any inconvenience caused. If given another chance, we'd be eager to provide you with a much improved stay.Sincerely,Hotel Manager

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Quality Inn Hackettstown took care of all our needs. Location was perfect, check in was quick and friendly and the room was clean and comfortable.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 24 Jan 2024
Dear Theresa,Thank you for your glowing review! We're thrilled to hear that our hotel - Quality Inn Hackettstown took care of all your needs and that the location was perfect for you. Quick and friendly check-in and a clean, comfortable room are what we aim for, and we're delighted we could provide that for you. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay!Sincerely,Hotel Manager

6/10 Okay

Lawrence

Stayed 1 night in Jan 2024
Response from Hotel Manager on 23 Jan 2024
Dear Lawrence,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and hope that we can improve in the future so that next time you're in town, we can earn a 10 out of 10 star rating from you!Sincerely,Hotel Manager

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
........
Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Jill,Thanks for letting us know how satisfied you are with our services and amenities of our hotel. It is very heartening to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. I can't tell you how much we appreciate your perfect review, and eagerly await to serve you again!Sincerely,Hotel Manager

8/10 Good

Janet, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice clean place, friendly staff, not fancy but serviceable. Looks like they updated the room decor recently, so the rooms and bathrooms are nice.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 1 Jan 2024
Dear Janet,Thank you for your kind review! We're delighted to hear that you appreciated our clean and friendly environment. While we may not boast fancy amenities, our goal is to provide serviceable accommodations with a welcoming atmosphere. It's great to know that you noticed the recent updates to our room decor, and we're pleased that you found the rooms and bathrooms nice. Your feedback is valuable, and we look forward to welcoming you back for another comfortable stay.Sincerely,Hotel Manager

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised by the overall comfort and cleanliness. I'd recommend to anyone staying in the area
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 28 Dec 2023
Dear Paul,We are delighted to hear that you were pleasantly surprised by the comfort and cleanliness of our establishment. Providing a comfortable and clean environment is a top priority for us, and we are thrilled that we exceeded your expectations. Thank you for recommending our hotel to others staying in the area. We greatly appreciate your kind words and support. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Lisa, Hackettstown

Stayed 1 night in Dec 2023
Response from Hotel Manager on 16 Jan 2024
Dear Lisa,We sincerely appreciate your stay and the wonderful feedback you provided, including the 5-star rating. Your positive rating are truly uplifting and serve as a great source of encouragement for our team. Knowing that we were able to meet your expectations motivates us to continuously improve and provide even better service in the future. We eagerly anticipate the opportunity to welcome you back again, and we'll strive to make your next stay even more memorable. Sincerely, Hotel Manager

10/10 Excellent

Percy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great experience very convenient and close to my family. Clean, quick check in. Thanks again
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 30 Dec 2023
Dear Percy,Thanks for your nice comments. We are pleased that our location was convenient for you as it was close to your areas of interest. We'll be here for you when you need us again. Sincerely, Hotel Manager.

6/10 Okay

nick

Business traveller
Disliked: Amenities, property conditions & facilities
Property is clean, but smells like it hasn’t been used much. VERY few guests that makes the place creepy, the drive-up canopy has no lights and is dark, and had sketchy dudes that looked like they just completed a drug deal. While going to my car to get a phone charger, I kept one hand on my cell phone if I needed it to call 911. the tv was old and most channels are not available so I ended up watching tv on my phone. I guess for the price I got what was fair(?).
Stayed 1 night in Dec 2023
Response from Hotel Manager on 19 Dec 2023
Dear Nick,Thank you for sharing your experience, and we sincerely apologize for the concerns you encountered during your stay. Your safety and comfort are our top priorities, and we take your feedback seriously. We will address the issues you've highlighted to improve the overall guest experience. Please feel free to reach out to our management team with any additional details or concerns. We appreciate your honesty and hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Tamara

Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Tamara,Thank you for staying with us. We are thrilled to know you loved each and every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero Stars - Wouldn't recommend
Lady at desk was rude when I was trying to ask a simple question. Bed was hard as a rock. Breakfast wasn't the greatest. Only oj and coffee, no milk, syrup & oj tasted funky. There was an ant in our bathroom and the fixtures were broken. Seems like needs an entire upgrade. Also a woman needed maintenance in her room for shower and guy this morning said no one here for the day.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Guest,We sincerely apologize for the subpar experience you had at our hotel. Your feedback is genuinely concerning, and we deeply regret the issues you encountered. Rest assured, we are investigating the incidents raised, addressing staff behavior, and working towards improvements in amenities and maintenance. Thank you for bringing this to our attention, we appreciate your honesty.Sincerely,Hotel Manager

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to our destination. The front desk was friendly. Had a breakfast area. Nothing fancy but was clea & perfect for our one night stay
Stayed 1 night in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Michele,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our convenient location, friendly front desk, and clean breakfast area made your one-night stay enjoyable. We appreciate your kind words and look forward to welcoming you back in the future for another pleasant stay!Kind Regards,Hotel Manager

10/10 Excellent

Oswald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Dec 2023
Response from Hotel Manager on 7 Dec 2023
Dear Oswald,Thank you for the perfect rating and for highlighting the quiet atmosphere during your stay! We're thrilled to know that you enjoyed a peaceful experience. If there's anything specific that contributed to the tranquility or any other aspects you appreciated, please feel free to share. We appreciate your positive feedback and look forward to welcoming you back for another quiet and comfortable stay!Sincerely,Hotel Manager

10/10 Excellent

Oswald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CB lean and quiet
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 7 Dec 2023
Dear Oswald,Thank you for your concise feedback! It sounds like you appreciated a comfortable and quiet experience, which is fantastic to hear. If there's anything more you'd like to share or if there are specific aspects you enjoyed, feel free to provide additional details. We're grateful for your feedback and hope to have the pleasure of hosting you again in the future!Sincerely,Hotel Manager

6/10 Okay

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Asked for recommendation for a place to eat and wasn’t very helpful
Stayed 1 night in Dec 2023
Response from Hotel Manager on 6 Dec 2023
Dear Barbara,We apologize for any inconvenience you experienced while seeking restaurant recommendations. We appreciate your feedback and will address this with our staff to ensure better assistance in the future. Your satisfaction is our priority, and we hope you'll give us another chance to provide a more helpful and enjoyable experience during your next visit.Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Great little hotel!
Everything was sparkling clean, the front desk woman was really pleasant, and our room was huge. Convenient location for where we wanted to be, and near a lot of dining and shopping. The breakfast left a little to be desired (basically just toast and cereal and sweet food; I would have loved a bagel or something healthy) but there's a Starbucks nearby. Overall I was very impressed and would happily stay there again.
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 20 Nov 2023
Dear Guest,Thank you for your glowing review! We're delighted to hear you enjoyed the cleanliness, friendly service, and spacious room. We appreciate your feedback on breakfast and will consider options for a more diverse menu. It's wonderful to know you'd happily stay with us again. Looking forward to welcoming you back, and thank you for choosing us for your stay.Sincerely,Hotel Manager

4/10 Poor

Joey

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Hotel Manager on 16 Nov 2023
Dear Joey,We're sorry to hear that your experience fell short of expectations. If you have specific feedback or concerns you'd like to share, we'd greatly appreciate the opportunity to address them and improve. Our goal is to ensure all guests have a positive stay, and your input is invaluable.Sincerely, Hotel Manager

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean space, nice staff. Vending machine was broken, but the clerk was able to get us bottled water so crisis averted.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 14 Nov 2023
Dear Claudia,Thank you for sharing your positive experience with us! We're delighted to hear that you found the space clean and our staff accommodating. We apologize for any inconvenience caused by the broken vending machine but are pleased to know that our staff promptly addressed the issue by providing bottled water. Your understanding and feedback are appreciated. We look forward to the opportunity to welcome you back for another pleasant stay in the future. Safe travels!Sincerely, Hotel Manager

6/10 Okay

Johnathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property was clean and the room was nice. They might as well not even have a "breakfast"! Terrible. They stay went fine.
Stayed 4 nights in Nov 2023
Response from Hotel Manager on 11 Nov 2023
Dear Johnathan,We're pleased to hear that you found the property clean and the room nice during your stay. However, we apologize for any disappointment with the breakfast. Your feedback is valuable, and we'll certainly look into ways to improve this aspect of our service. We appreciate your understanding and are glad the overall stay went well. We hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Joelly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, will definitely stay again
Stayed 1 night in Sep 2023
Response from Hotel Manager on 30 Oct 2023
Dear Joelly,We're thrilled to hear about your positive experience with our friendly staff! Thank you for taking the time to share your feedback. We're delighted that you had a great interaction. We look forward to welcoming you back on your next visit. If there's anything specific you'd like to highlight or if you have any further comments, please feel free to let us know. Your satisfaction is our priority!Sincerely,Hotel Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel was beautiful and very clean. The room was exactly as pictured by Hotels.com. The bed was VERY comfortable.
Stayed 1 night in Oct 2023
Response from Hotel Manager on 21 Oct 2023
Dear Paula,Thank you for choosing to stay with us and for sharing your wonderful feedback! We're delighted to hear that you found our hotel beautiful and very clean. It's great to know that the room met your expectations and was exactly as pictured. We're especially thrilled that you found the bed to be very comfortable. We take pride in providing a comfortable and enjoyable stay for our guests, and it's rewarding to know that we succeeded. We look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Excellent

Gale

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Manager on 28 Sept 2023
Dear Gale,Knowing that you had a wonderful time while staying at our hotel made us happy. We are committed to providing the best service possible to our guests. Your ten-star rating is a validation of our efforts and motivates us to keep providing our very best to you. We anticipate seeing you soon!Sincerely,Hotel Manager

8/10 Good

Janikha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on 25 Sept 2023
Dear Janikha,Thank you for staying with us and taking the time to rate our hotel. We appreciate your feedback, which helps us improve the quality of our accommodations and services. If there is anything we can do to make your next stay more enjoyable, please let us know. We hope to see you again soon!Sincerely, Hotel Manager

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Hotel Manager. on 13 Sept 2023
Dear Brian,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon.Sincerely, Manny P. General Manager

8/10 Good

Sarah

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The host and hostess were very friendly
Stayed 3 nights in Aug 2023
Response from Hotel Manager. on 13 Sept 2023
Dear Sarah,Thank you for your great feedback. We're delighted to hear that you had a positive experience with our host and hostess during your stay. Friendly and welcoming hosts can truly enhance the overall enjoyment of a stay. We'll be sure to pass on your kind words to them. We hope to welcome you back and provide you with the same warm hospitality. Sincerely, Manny P. General Manager

10/10 Excellent

Rosemond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean
Stayed 2 nights in Jul 2023
Response from Hotel Manager. on 13 Sept 2023
Dear Rosemond,Thanks for your stay at our hotel. We thank you that you noticed the room cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Manny P. General Manager

6/10 Okay

Rose

Stayed 1 night in Jul 2023
Response from Hotel Manager. on 13 Sept 2023
Dear Rose,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again.Sincerely, Manny P. General Manager

6/10 Okay

Joe

Stayed 1 night in Jul 2023
Response from Hotel Manager. on 13 Sept 2023
Dear Joe,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 5-star review on your next stay. Sincerely, Manny P. General Manager

10/10 Excellent

Aidan

Stayed 2 nights in Jul 2023
Response from Hotel Manager. on 13 Sept 2023
Dear Aidan,We want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Manny P. General Manager

8/10 Good

Andra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 25 Jul 2023
Dear Andra,Thank you for taking the time to rate your stay with us a 4 out of 5. We're glad to know that your experience was overall positive.While we strive to provide a top-notch experience for all our guests, we understand that there might have been some areas that fell short of your expectations. Your feedback is valuable to us, and we will use it to make necessary improvements to ensure a better experience for future guests.We appreciate your support, and we hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely, Manny P. General Manager Quality Inn Hackettstown (908) 813-8500 gm.nj164@choicehotels.com

10/10 Excellent

Francesco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room was very clean. The location was perfect for where I needed to be. I was satisfied about the price. Definitely would stay again if I’m in the area.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 12 Jul 2023
Dear Guest,Thank you for taking the time to leave us a positive review. We're thrilled to hear that our location was convenient for you and that you appreciated our clean rooms and reasonable prices. It's great to know that you would stay with us again in the future, and we look forward to welcoming you back.Sincerely,Hotel Manager

8/10 Good

Clifford

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
electrical outlets were hanging from wall in some cases. The bath tub hand rail was broken
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 11 Jul 2023
Dear Clifford ,Thank you for bringing these maintenance issues to our attention. We sincerely apologize for the inconvenience and discomfort caused by the electrical outlets hanging from the wall and the broken bathtub handrail. This is not up to our standards, and we will promptly address these issues with our maintenance team to ensure they are resolved. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience during your next visit.Sincerely, Manny P. General Manager Quality Inn Hackettstown (908) 813-8500 gm.nj164@choicehotels.com

6/10 Okay

Ed

Travelled with family and small children, Business traveller
Disliked: Staff & service
My son left the two stuffed animals he sleeps with all the time in the bed under the covers. We spoke to management about it and they woh no worries we will ship them to you. I followed up a few days later and they acted as if they had no idea what I was talking about. When I called back they said oh yes they had them. They then said I would have to pick them up. Left me with a very bad taste in my mouth and I will never stay in another Quality Inn.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 11 Jul 2023
Dear Guest,We apologize for the confusion and inconvenience caused regarding your son's stuffed animals. We normally provide clear and consistent communication regarding the retrieval and return of the items, but we're sorry if we missed it this time. We understand how important these belongings are, and we sincerely apologize for any distress this may have caused. We will address this issue with our team to ensure better communication and follow-up in the future. We apologize for any negative impression left.Sincerely,Hotel Manager

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager. on 19 Jun 2023
Dear Monica,We want to thank you for sharing such encouraging feedback by giving it a 10-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Manny P. General Manager

8/10 Good

LLOYD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
this hotel is small and away from interstate and low cost.
Stayed 2 nights in May 2023
Response from Hotel Manager. on 3 Jun 2023
Dear LLOYD,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager.

6/10 Okay

Kerri

Travelled with family
Liked: Staff & service
Our valance over our window was full of dust. Our curtai s themselves were falling off & shredded in parts. The room was non smoking but smelled horrible when we walked in. Like a moldy marijuana smell. There were stains on our bathroom walls. There was a sticky spit on the nite stand when we arrived. Like syrup but it was stuck there & hard. Stains in carpet. I will say that when you walk into the hotel it appears clean & welcoming. But the room quality was not where we thought it'd be. Especially for almost $450. I used to work for Hilton, corporate run. And your property did not meet my standards. Rooms need a lot of work. Staff was very plesant & friend too thou.
Stayed 3 nights in May 2023
Response from Hotel Manager on 29 May 2023
Dear Guest,We are deeply sorry to see that our hotel fell short of your expectations. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us.Sincerely,Hotel Manager

2/10 Terrible

patricia

Travelled with family
Disliked: Cleanliness, staff & service
Booked a double queen room 3 weeks prior to stay arrived to be told overbooked only had a king room with couch, not foldout. BUT would only be charged for queen room….hmm considering a trip with my 2 nieces after a day in nyc, not acceptable. Nieces (older teen girls) went down for addition bedding for my sofa stay to be told we don’t do that. Different story when I went down, not as pleasant as they were. Shower also didn’t drain correctly. Won’t be back
Stayed 1 night in May 2023
Response from Hotel Manager. on 25 May 2023
Dear patricia,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely,Hotel Manager.

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Review states business center on site. No business center. Breakfast should be called snack time. Other wise, room was comfortable and clean.
Stayed 1 night in May 2023
Response from Hotel Manager. on 25 May 2023
Dear Stephen,Thanks for the stay and the feedback. Guest comments are valuable inputs for us to better our services. Your observations will be taken for proper action. You can expect a further improved stay next time. We look forward to seeing you again soon. Sincerely, Hotel Manager.

6/10 Okay

Lorraine

Travelled with family
Liked: Staff & service
Doors were slamming at 5 am Almost every morning. Breakfast was totally inadequate. Woman on staff was very helpful; man shrugged his shoulders and said I don’t know. Not very helpful.
Stayed 4 nights in May 2023
Response from Hotel Manager on 22 May 2023
Dear Guest,Thank you for your feedback. We appreciate your acknowledgment of the helpfulness of the woman on our staff. We are really sorry for the inconvenience caused to you as mentioned in your negative feedback. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding. Please visit again.Sincerely,Hotel Manager