All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 571 out of 1001 reviews" "
10 - Excellent
571
Rating 8 - Good. 311 out of 1001 reviews" "
8 - Good
311
Rating 6 - Okay. 63 out of 1001 reviews" "
6 - Okay
63
Rating 4 - Poor. 38 out of 1001 reviews" "
4 - Poor
38
Rating 2 - Terrible. 18 out of 1001 reviews" "
2 - Terrible
18
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.8/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
SUNG JOON
19 Dec 2023
SUNG JOON
Stayed 2 nights in Dec 2023
Response from Grant on 20 Dec 2023
친애하는 고객님,먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.객실팀장
10/10 Excellent
Jo Ann
26 Nov 2023
Jo Ann
Stayed 1 night in Nov 2023
Response from Grant on 19 Dec 2023
친애하는 고객님,먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.객실팀장
2/10 Terrible
Heather
19 Nov 2023
Heather
Stayed 1 night in Nov 2023
Response from Grant on 11 Dec 2023
친애하는 고객님,먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.객실팀장
친애하는 고객님,먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.객실팀장
Glad to have stayed here - will come back for the excellent room, great location, kind staff service and good breakfast. Thanks!
Sunny
Stayed 1 night in Oct 2023
Response from Grant on 12 Oct 2023
Dear guest,Thank you for taking the time to tell us about your experience at Holiday Inn Gwangju, Korea.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Yours sincerely,Grant ParkDirector of Rooms
Dear guest,Thank you for taking the time to tell us about your experience at Holiday Inn Gwangju, Korea.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Yours sincerely,Grant ParkDirector of Rooms
Excellent service, friendly, polite staff, clean room, excellent breakfast options, close to public transport.
Joseph
Stayed 3 nights in Jul 2023
Response from Grant on 11 Jul 2023
Dear Joseph,Thank you for taking the time to tell us about your experience at Holiday Inn Gwangju, Korea.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Yours sincerely,Grant ParkDirector of Rooms
8/10 Good
SEUNGSANG
7 Jul 2023
SEUNGSANG
Stayed 1 night in Jul 2023
Response from Grant on 11 Jul 2023
친애하는 SEUNGSANG 고객님,먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.객실팀장
Dear guest,Thank you for taking the time to tell us about your experience at Holiday Inn Gwangju, Korea.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Yours sincerely,Grant ParkDirector of Rooms
2/10 Terrible
YONG
5 May 2023
YONG
Stayed 1 night in May 2023
Response from Grant on 11 May 2023
친애하는 고객님,먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드리며 머무르시는 동안 불편한 점이 발생된 점 깊이 사과 말씀을 전해 드립니다. 다시 한번 저희 호텔을 방문해 주시면 더 나은 서비스로 제공해 드릴 수 있도록 최선을 다하겠습니다. 다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다. 객실팀장
The breakfast buffet selection is fantastic. Great mix of Korean and international cuisine and menu
Verified traveller
Stayed 4 nights in Apr 2023
Response from Grant on 12 Apr 2023
Dear guest,Thank you for taking the time to tell us about your experience at Holiday Inn Gwangju, Korea.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Yours sincerely,Grant ParkDirector of Rooms
10/10 Excellent
SeungWoo
25 Mar 2023
SeungWoo
Stayed 1 night in Mar 2023
Response from Grant on 27 Mar 2023
Dear guest,Thank you for taking the time to tell us about your experience at Holiday Inn Gwangju, Korea.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Yours sincerely,Grant ParkDirector of Rooms
Dear guest,Thank you for taking the time to tell us about your experience at Holiday Inn Gwangju, Korea.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.Yours sincerely,Grant ParkDirector of Rooms
늦은 시간에 체크인을 했음에도 불구하고 아기 침대, 가습기 등 요청사항을 모두 처리해주었습니다. 주변 환경은 출장으로는 좋지만 여행 상 방문하기에는 차량 이용이 필요합니다. 주말에는 결혼식으로 인해 주차장 진출입이 어려우니 주말 점심시간 전후로 숙소를 드나들 일이 있다면 피하는 것이 좋겠습니다.
Sunghwan
Stayed 1 night in Dec 2022
Response from Grant on 21 Dec 2022
친애하는 고객님,먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다. 객실팀장
Large room enough for 3 adult guests. Excellent staff. We enjoyed Sauna.. Hard to find a good restaurant/cafe nearby.
Booyoung
Response from Grant on 6 Dec 2022
친애하는 고객님,먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다. 객실팀장
친애하는 고객님,먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
Love the pool and gym facilities. Good location for a holiday and lots to do in Gwangju the city. Bed was very comfortable and room was excellent place to rest.
Santhuri
Stayed 2 nights in Jul 2022
Response from Grant on 8 Aug 2022
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
My family of 5 stayed here for two night in May 2022. What a nice hotel! The staff was so friendly and went out of their way to take of us in any way we needed. The location is convenient and walking distance to subway station and taxis and buses are plentiful. The room was clean and modern and comfortable. The pool was also a nice touch and my kids had lots of fun there. If we are ever in Gwangju again, this will be our first choice for hotel - recommend you consider it too!
Nathaniel
Stayed 2 nights in May 2022
Response from Grant on 14 Jun 2022
Dear Nathaniel,
Thank you for taking the time to tell us about your experience at Holiday Inn Gwangju, Korea.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.
Yours sincerely,
10/10 Excellent
Sangkyun
19 May 2022
Sangkyun
Stayed 1 night in May 2022
Response from Grant on 20 May 2022
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
10/10 Excellent
HONG MIN
14 May 2022
HONG MIN
Stayed 1 night in May 2022
Response from Grant on 18 May 2022
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
Wonderful hotel, friendly and helpful staff, great location, great value.
Theodore
Stayed 3 nights in May 2022
Response from Grant on 18 May 2022
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
10/10 Excellent
Young Jae
10 Dec 2021
Young Jae
Stayed 2 nights in Dec 2021
Response from Grant on 15 Dec 2021
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
친애하는 Hyun Gum 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
4/10 Poor
jinkyung
Business traveller
7 Sept 2021
Disliked: Staff & service, room comfort
jinkyung
Stayed 1 night in Aug 2021
Response from Grant on 7 Sept 2021
친애하는 jinkyung 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
8/10 Good
ADAM
21 Jul 2021
ADAM
Stayed 2 nights in Jul 2021
8/10 Good
Martin
18 Jul 2021
Liked: Staff & service, room comfort
Good stay
Nice hotel but super dated the carpets need to be changed book through hotels.com going to the site is 2x the pric. The restaurant and lounge are nice and the service was great
Martin
Stayed 1 night in Jul 2021
Response from Grant on 20 Jul 2021
Dear Martin,
Thank you for taking the time to tell us about your experience at Holiday Inn Gwangju, Korea.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.
Yours sincerely,
Rooms Manager
Dear guest,
Thank you for taking the time to tell us about your experience at Holiday Inn Gwangju, Korea.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.
Yours sincerely,
Rooms Manager
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
4/10 Poor
Bruce
Travelled with family
1 Apr 2021
Hotel restaurant very disappointing with serving old food
Bruce
Stayed 1 night in Mar 2021
Response from Grant on 1 Apr 2021
Dear guest,
Thank you for taking the time to tell us about your experience at Holiday Inn Gwangju, Korea.
First of all, we deelpy regret to know that you have had unpleasant experiences during your recent staying with us. It will be noted to the department concerned for further improvement for your next visit to us.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.
Yours sincerely,
Rooms Manager
Dear guest,
Thank you for taking the time to tell us about your experience at Holiday Inn Gwangju, Korea.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.
Yours sincerely,
Rooms Manager
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
8/10 Good
Giryoong
Business traveller
22 Oct 2020
Liked: Cleanliness, staff & service
Giryoong
Stayed 1 night in Oct 2020
Response from Grant on 25 Oct 2020
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드립니다.
고객님의 소중한 의견은 저희 호텔의 지속적인 발전을 위해 매우 소중하며 앞으로 더욱 나은 서비스를 제공 할 수 있도록 노력하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
10/10 Excellent
SAEYOUN
3 Sept 2020
SAEYOUN
Stayed 2 nights in Aug 2020
Response from Grant on 17 Sept 2020
친애하는 고객님,
먼저 저희 홀리데이 인 광주를 방문해 주셔서 깊은 감사를 드리며 머무르시는 동안 불편한 점이 발생된 점 깊이 사과 말씀을 전해 드립니다.
다시 한번 저희 호텔을 방문해 주시면 더 나은 서비스로 제공해 드릴 수 있도록 최선을 다하겠습니다.
다시 한 번 저희 Holiday Inn Gwangju Hotel을 선택해 주셔서 감사합니다.
객실팀장
Dear guest,
Thank you for taking the time to tell us about your experience at Holiday Inn GWANGJU, KOREA.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.
Sincerely,
Rooms Manager
Dear SEOHYEON,
Thank you for taking the time to tell us about your experience at Holiday Inn GWANGJU, KOREA.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.
Sincerely,
Rooms Manager
8/10 Good
Miao
24 May 2020
Miao
Stayed 1 night in May 2020
Response from grant on 3 Jun 2020
Dear guest,
Thank you for taking the time to tell us about your experience at Holiday Inn GWANGJU, KOREA.
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly.
Sincerely,
Rooms Manager
Dear guest, Greetings from Holiday Inn Gwangju Hotel. It is our big pleasure to have the opportunity of serving you for your visit to the hotel. We are very pleased to know that you have had a great staying with us and do appreciate for your kind feedback. We all do hope to welcome you soon and serve you better for your next visit. Thank you and regards, Grant Park Rooms Manager
Dear guest,
Greetings from Holiday Inn Gwangju Hotel.
It is our big pleasure to have the opportunity of serving you for your visit to the hotel.
We are very pleased to know that you have had a great staying with us and do appreciate for your kind feedback.
We all do hope to welcome you soon and serve you better for your next visit.
Thank you and regards,
Grant Park
Rooms Manager
Check in was fast and friendly. No wait for elevators. Room was good size. Bed was comfortable. Shower was good, adequate towels, good array of toiletries. We were on a high floor so had no issues with noise. Good value hotel.
Jan
Stayed 1 night in Nov 2019
Response from Gant on 21 Nov 2019
Dear guest,
Greetings from Holiday Inn Gwangju Hotel.
It is our big pleasure to have the opportunity of serving you for your visit to the hotel.
We are very pleased to know that you have had a great staying with us and do appreciate for your kind feedback.
We all do hope to welcome you soon and serve you better for your next visit.
Thank you and regards,
Grant Park
Rooms Manager
Dear guest,
Greetings from Holiday Inn Gwangju Hotel.
It is our big pleasure to have the opportunity of serving you for your visit to the hotel.
We are very pleased to know that you have had a great staying with us and do appreciate for your kind feedback.
We all do hope to welcome you soon and serve you better for your next visit.
Thank you and regards,
Grant Park
Rooms Manager
8/10 Good
Verified traveller
Travelled with group
28 Oct 2019
Liked: Staff & service, amenities
The largest hotel in Gwangju, but still the traditional Holiday Inn, nothing fancy and shows age
Verified traveller
Stayed 1 night in Oct 2019
Response from grant on 31 Oct 2019
Dear guest,
Greetings from Holiday Inn Gwangju Hotel.
It is our big pleasure to have the opportunity of serving you for your visit to the hotel.
We are very pleased to know that you have had a great staying with us and do appreciate for your kind feedback.
We all do hope to welcome you soon and serve you better for your next visit.
Thank you and regards,
Grant Park
Rooms Manager
Good hotel for business trip, a bit out of the way but you can walk into town. The receptionist was very polite and professional, a good selection at breakfast.
Ian
Stayed 2 nights in Sep 2019
Response from grant on 3 Oct 2019
Greetings from Holiday Inn Gwangju Hotel.
It is our big pleasure to have the opportunity of serving you for your visit to the hotel.
We are very pleased to know that you have had a great staying with us and do appreciate for your kind feedback.
We all do hope to welcome you soon and serve you better for your next visit.
Thank you and regards,
Grant Park
Rooms Manager
I booked a superior room with the 'KING SIZE BED' and made a note that it is our 1st anniversary. They sent me the confirmation email clearly noting that they checked my note as well. When we arrived there, the staff told me that they can only give me a twin bed room as I did not choose the room. I told him I DID CHOOSE the room when I chose the price and room condition, but he kept saying that it was just a preference and I did not choose the room without any apology. I've been using Hotels.com for 8 years now and this has NEVER happened before. I've always chosen the room when I saw the price option and booked the room. And that's how the choice of the room and bed is made. He said 'I can give you the twin bed room on the high floor as requested (1st anniversary)'. Okay, it was a very good service to check my 1st anniversary note and didn't even check you have enough a king size bed room. His attitude was really rude just like he doesn't care what is happening as Hotels.com showed 'it is just preference'. IT WASN'T A PREFERENCE. IT WAS A ROOM REQUEST. I will never ever use this hotel and will prevent anyone from staying here. I found some rubbish in the room as well. The worst hotel ever. I cannot believe it is 4 star hotel. It doesn't deserve it at all.
SEYOUNG
Stayed 1 night in Sep 2019
Response from grant on 26 Dec 2019
Dear guest,
Warm greetings from Holiday Inn Gwangju Hotel, Korea.
In the first place, we would like to express our deep thanks for your staying with us and i
n the meantime we are very afraid to know that you had to go through unpleasant experiences at certain areas.
Regarding of the matters you have highlighted, they would be shared and noted to the relevant departments for further improvement
in future.
Once again, thank you for your kind efforts and we do love to welcome you back again.
Best regards,
Grant Park
Rooms Manager
10/10 Excellent
Verified traveller
15 Aug 2019
Verified traveller
Stayed 2 nights in Aug 2019
Response from grant on 18 Aug 2019
Dear guest,
Greetings from Holiday Inn Gwangju Hotel.
It is our big pleasure to have the opportunity of serving you for your visit to the hotel.
We are very pleased to know that you have had a great staying with us and do appreciate for your kind feedback.
We all do hope to welcome you soon and serve you better for your next visit.
Thank you and regards,
Grant Park
Rooms Manager