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Reviews of Hyatt Place Gurgaon Udyog Vihar

4.5 out of 5
Hyatt Place Gurgaon Udyog Vihar
15/1 Old Delhi-Gurgaon Road, Sector 18, Gurugram, Delhi N.C.R

Reviews

8.4

Very good

Rating 10 - Excellent. 209 out of 462 reviews" "
Rating 8 - Good. 148 out of 462 reviews" "
Rating 6 - Okay. 66 out of 462 reviews" "
Rating 4 - Poor. 21 out of 462 reviews" "
Rating 2 - Terrible. 18 out of 462 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff, good location
Stayed 5 nights in Mar 2024

10/10 Excellent

Abhi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buffet was good
Stayed 3 nights in Mar 2024

10/10 Excellent

Rupinder

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was very comfortable .
Stayed 2 nights in Feb 2024

8/10 Good

Nasir

Service
Stayed 5 nights in Mar 2024

10/10 Excellent

Suresh, Kendall Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great reception by the staff. Great food served in the restaurant. Hotel is new and maintained well
Stayed 1 night in Jan 2024
Response from Team Hyatt Place Gurgaon on 1 Apr 2024
Dear Suresh, Thank you for taking the time to share your experience with us. We are extremely humbled by your appreciation of the hotel, its restaurant, and team hospitality.At Hyatt Place Gurgaon, the guest is our priority, and their positive experience is extremely important to us. We look forward to the opportunity of welcoming you again in the future.

6/10 Okay

Glenn

Travelled with partner
Liked: Staff & service, amenities
The bathroom shower was poor. the shower head leaked profusely and the water ran outside the tub onto the floor. Very unsafe.
Stayed 2 nights in Mar 2024
Response from Team Hyatt Place Gurgaon on 26 Mar 2024
Dear Glenn, Thank you for taking the time to share your thoughts regarding your recent stay. We apologize for the inconvenience you had to face during your stay regarding the leak. Please know that your feedback has been shared with the maintenance team who are resolving the matter promptly so that other guests do not experience a similar issue. Thank you for understanding and bringing this issue to our attention and we look forward to serving you again. RegardsTeam Hyatt Place Gurgaon

6/10 Okay

NAVEEN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good property surrounding very dirty
Stayed 1 night in Mar 2024
Response from Team Hyatt Place Gurgaon on 1 Apr 2024
Dear Naveen, Thank you for taking the time to share your experience with us. We are delighted to know that you were impressed with the hotel. We look forward to the opportunity of welcoming you again in the future.

8/10 Good

Nishant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Mar 2024

10/10 Excellent

Jatin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2024
Response from Team Hyatt Place Gurgaon on 18 Mar 2024
Dear Jatin, We are glad that you had a good experience and look forward to welcoming you back in the future.

6/10 Okay

Deepak

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Sandeep

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Firstly, the receptionist Alok Kumar took a half hour to check us in, secondly he gave us faulty keys more then once, the rooms were not so great and the shower was hard to figure out. They dont let any outside food services inside the hotel you have to go outside to get it yourself.
Stayed 2 nights in Feb 2024
Response from Team Hyatt Place Gurgaon on 16 Mar 2024
Dear Sandeep, Thank you for the feedback. We apologize for the inconvenience you had to face during your stay as we understand that it can be frustrating. Please be assured that we have already initiated amendments towards the shortcomings you bought to our notice. Please know that this is not typical of our standards, and we hope to have the opportunity to make it right for you in the future. RegardsTeam Hyatt Place Gurgaon

6/10 Okay

Mukesh

Disliked: Cleanliness, staff & service
The hotel was not what I would expect from a Hyatt! The shower wasn’t working as expected, the tv was not working and required you to subscribe to the channels. The customer service at reception was poor as they were just rushing you through their checklist!
Stayed 1 night in Feb 2024
Response from Team Hyatt Place Gurgaon on 2 Mar 2024
Dear Mukesh, Thanks for sharing your feedback regarding you stay with us. We apologize for the inconvenience you had to face during your stay and, we've acknowledged your concern.Please know that your feedback has been shared with the concerned team who are resolving the matter promptly so that other guests do not experience a similar issue. We value your patronage and would like to assure you that this is not reflective of the standards we set for ourselves. We hope to have the opportunity to welcome you back and exceed your expectations in the future.RegardsTeam Hyatt Place Gurgaon

4/10 Poor

Sarbjeet Kaur

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff did try to resolve issue but had ask for many things which should been done without asking .
Stayed 3 nights in Feb 2024
Response from Team Hyatt Place Gurgaon on 22 Feb 2024
Dear Sarbajeet, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you experienced during your stay, and we want you to know that we've acknowledged your concerns. We understand that unforeseen issues can arise, and we strive to handle them with efficiency. If there's anything more you would like to share, please feel free to reach out. RegardsTeam Hyatt Place Gurgaon

10/10 Excellent

Ripjeet singh, Brampton

Stayed 1 night in Feb 2024

10/10 Excellent

Arzoo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very nice facility. Great value for the price.
Stayed 2 nights in Jan 2024
Response from Team Hyatt Place Gurgaon on 5 Feb 2024
Dear Arzoo, Thank you for taking the time to share your experience with us. We are extremely humbled by your appreciation of the hotel as we continue to work to set high standards of customer service.We look forward to the opportunity of welcoming you again in the future.

10/10 Excellent

SHAMEEK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good service
Stayed 1 night in Feb 2024
Response from Team Hyatt Place Gurgaon on 5 Feb 2024
Dear Shameek, Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed the service, and we appreciate your kind words about the hotel.We look forward to the opportunity of welcoming you again in the future.

2/10 Terrible

Dheeraj

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stay anywhere but here. I booked 2 rooms for 1 night and: 1. One of the room given initially were not clean. Tradh bins were not empty and a kid found Rajnigandha (Tobacco) pouch in one of the drawers. Staff changed the room when informed. 2. You cannot regulate temperature. Period. Our room was hot and thermostat was not functioning. On calling reception, they sent a peespn to "fix" it who was able to turn it on after opening the thermostat, and make the fan start. The room kept fuether voiling up and after few hours of suffering, we called the staff again. They sent the dame guy who Second room's A/C unit broke down in night and fan stopped working. When informed, they sent a staff to "fix" it. This made the fan work. Work up after few hours due to whole room heating up and noticed cooling isnt working at all to the temperature we set in the system. On calling again, they sent the same guy who turned off the fan thsi time and cited that only heat mode works and cold temperature is set centrally. This means we cannot set the temperature to our liking and stay without ventilation. Absolute waste of money, time and peace of mind.
Response from Team Hyatt Place Gurgaon on 18 Feb 2024
Dear Dheeraj, Thank you for taking the time to share your experience with us. We apologize for the inconvenience that you encountered during you stay. We understand that unforeseen issues can arise, and we strive to handle them with efficiency. Your feedback is valuable to us, and we take it seriously. We are continuously reviewing our offerings so that our guests receive the best value.We hope to have the opportunity to welcome you back and exceed your expectations in the future.

6/10 Okay

Venkateshwar, Glen Waverley

Liked: Cleanliness, staff & service, property conditions & facilities
The experience from check in, reception, breakfast
Stayed 2 nights in Dec 2023

10/10 Excellent

Shabeer

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Hilen

Stayed 2 nights in Dec 2023

10/10 Excellent

Navdeep

Stayed 1 night in Dec 2023

8/10 Good

Dietrich

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated. Budget hotel
It was a dated property and things were falling apart. I did not trust the cleanliness overall. Rest of the hotel seemed decent.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023

6/10 Okay

Balibil Kaur DO Batchan

Travelled with family
It’s very average for a Hyatt
Stayed 4 nights in Nov 2023

8/10 Good

Marcio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is superb, specially Ajay and Prateek from the breakfast area. They made my stay warmer and enjoyable. They run the extra mile to make things better.
Stayed 3 nights in Nov 2023

2/10 Terrible

Kirthi

Stayed 5 nights in Nov 2023

10/10 Excellent

Priya

Stayed 1 night in Nov 2023

2/10 Terrible

ANNE

Business traveller
Disliked: Property conditions & facilities
Noisy and over expensive
I messaged ahead and asked for an early check-in. Received no response after chasing. I went to check in and had to pay another full day rate for both rooms at 6.00 am even though check-in was at 2.00 pm! The noise outside the hotel was relentless. Traffic is one thing you expect in Delhi but there was a club or something next to the Hotel that went on and on!
Stayed 2 nights in Nov 2023
Response from Rama on 25 Nov 2023
Dear Guest,I sincerely apologize for the inconvenience caused. I take full responsibility for the mistake and understand its impact. We are actively addressing the issue and implementing measures to prevent recurrence. Your satisfaction is our priority, and we are committed to making things right. If you have any concerns, please reach out. Thank you for your understanding.Best regards,W Ramananda SinghAssistant Front Office Manager

10/10 Excellent

Sacha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Ankita

Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and attentive. The place is beautiful. The food was excellent. It is very quiet.
Stayed 2 nights in Nov 2023

8/10 Good

Mayank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well maintained. Akash provided good service during the breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

MAUNG MAUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself is good but neighborhood and environment is dirty and difficult to find the hotel. Hotel sign should place at the street entrance
Stayed 3 nights in Oct 2023
Response from Regards, Rohit Srivastava on 10 Nov 2023
Dear Guest, We are extremely humbled by your appreciation of the hotel as we continue to work to set high standards of customer service for ourselves. We apologize for the inconvenience you had to face during your stay. Please be assured that we have already initiated amendments towards the shortcomings you bought to our notice.

6/10 Okay

Satish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Sandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an overnight stop for an afternoon domestic flight the following day. It is a reasonable journey fron Delhi airport and an inexpesive journey in a taxi. It was a nice clean and quiet hotel with an excellent breakfast buffet. The staff were very helpful indeed and I pretty much overate! No subsequnt issues as a result so an extra bonus there!
Stayed 1 night in Oct 2023
Response from Regards, Rohit Srivastava on 30 Oct 2023
Dear Sandeep, We are extremely humbled by your appreciation of the hotel as we continue to work to set high standards of customer service for ourselves. It's a treat to know that you found everything to your liking - location, amenities, look and feel of the hotel, team hospitality.Look forward to your next visit!Best RegardsRohit SrivastavaGeneral Manager

2/10 Terrible

Aakash

Stayed 1 night in Oct 2023

8/10 Good

MAUNG MAUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, breakfast is great, will come back next time
Stayed 1 night in Oct 2023
Response from Regards, Rohit Srivastava on 30 Oct 2023
Dear Guest, We are delighted to find that you enjoyed your time and found everything to your liking - it means a lot to us. At Hyatt Place Gurgaon, we are constantly striving to deliver excellence to our guests and ensure that their expectations are not only met but surpassed. Best RegardsRohit SrivastavaGeneral Manager

10/10 Excellent

Gagandeep

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

jacob

Stayed 1 night in Oct 2023

4/10 Poor

Jessika

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
This does not meet the expectations of a Hyatt. The room was dirty with hair in the bathroom, table, and sheets, and multiple stains on the sheets. The table was so dirty I pushed it aside & would not touch it. The couch was so dirty I would not sit on it. There were stains on the towels and the hallways were stained, dingy, dirty. Also, the front desk staff were unhelpful, we needed help reserving a car, I asked twice & both times they told me they would help later, later, but never did. We had to arrange it ourselves. The area is also very loud with a noisy restaurant with loud music late into the night just outside the windows. Overall, this did not meet my expectations of a Hilton & I would not recommend it. However, the breakfast was exceptionally great and the bellhops were very friendly & helpful. Everything else, not so great.
Response from Regards, Rohit Srivastava on 30 Oct 2023
Dear Jessika, Thank you for the feedback. We apologize for the inconvenience you had to face during your stay as we understand that it can be frustrating. Please be assured that we have already initiated amendments towards the shortcomings you bought to our notice. At Hyatt Place Gurgaon, guest feedback is extremely important and is taken seriously as we take it in our stride and view it as a way to better ourselves. Look forward to your next visit.Best RegardsRohit SrivastavaGeneral Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Tanusree

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Kirthi

Business traveller
It was a typical business hotel, nothing fancy. Fantastic staff and service. Watch out for the noisy next door venue.
Stayed 3 nights in Aug 2023
Response from Regards, Rohit Srivastava on 18 Aug 2023
Dear Guest, We are delighted to know about your experience while on your business trip. We apologize for the inconvenience you had to face during your stay as we understand that it can be frustrating. Please be assured that we have already initiated amendments towards the shortcomings you bought to our notice.

6/10 Okay

Anjali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around hotel is not safe. And Staff is also not proactive. Good for families, business travelers or couples but not for solo women travelers.
Response from Regards, Rohit Srivastava on 14 Aug 2023
Dear Anjali, Thanks for your feedback. We apologize for the inconvenience you faced during your stay. Rest assured; we have already initiated improvements in that regard. We look forward to your next visit.

4/10 Poor

mohan

Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

James J Thengumthyil

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice place to stay but too far from any attractions
Stayed 4 nights in Jul 2023
Response from Regards, Rohit Srivastava on 18 Jul 2023
Dear James, Greetings from Hyatt Place Gurgaon!We are extremely humbled by your appreciation of the hotel as we continue to work towards setting high standards of customer service and hospitality for ourselves. Look forward to your next visit!

10/10 Excellent

Viral

Stayed 1 night in May 2023
Response from Regards, Rohit Srivastava on 19 Jul 2023
Thanks for sharing your positive experience and we look forward to your next visit.

6/10 Okay

Jayne

Liked: Cleanliness
Disliked: Staff & service
Hotel was due to arrange transportation from airport To the hotel. Tried to confirm 2 and 1 day before arrival. No response. Made my own way. Got hotel,to arrange return trip, 400 more rupees than original quote. Hotel stated it was near airport.Took over an hour to get between the two. Not near. No towels at pool or fitness centre. No hair dryer in the room. Good breakfast though…great chef called Preteck. Lots of staff.
Stayed 2 nights in Mar 2023
Response from Ankur Rajbans on 1 Apr 2023
Dear Guest,Greetings!Thank you for the feedback, we does see there is scope of improvement for us in ensuring a better stay experience is attained by proactive approach.Team has been spoken about the same and corrective measures shall be taken.Looking forward to welcome you back in near future.Best regardsAankur Rajbans