4th time here within 16mths in India. Leela Gurgaon service has dropped considerably ever since they broke away from the Kempinski chain. Staff's attitude toward service changed for the worse. They no longer smile at you or feel genuine when answering your questions and often look irritated. The worse ones were the breakfast staff. When I approached to request for eggs, the two staff just stood there for at least 30 secs chatting to each other before they acknowledge my presence. Furthermore, I had to keep requesting for my eggs coz they forgot about it. This happened to me the last visit as well. Many of my colleagues told me about this and they're now staying at the Trident or Oberoi and I think I will too. It's ashame coz it used to be a fantastic hotel with superior service.
Gurgaon, a dynamic township, is located in the National Capital Region – Delhi. It is one among the newest of Indian cities and perhaps the fastest growing corporate center in the country. Gurgaon is a success story—an entire transformation from a once sleepy settlement into a high-tech address with skyscrapers all around. The city of Gurgaon is located at the outskirts of Delhi and is an ideal destination in India for investment in the realty sector. Close proximity to Delhi and exceptional infrastructure has contributed in Gurgaon turning out to be one of the most significant corporate and industrial hubs of Haryana. Shopping malls flourish in Gurgaon and tourists can move around the town and enjoy scenic surroundings. The city also draws tourists to the Damdama Lake and the Sultanpur Bird Sanctuary.
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