Indoor pool, 2 outdoor pools

Reviews of Crystal Tower Condominiums by Wyndham Vacation Rentals

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 37 out of 73 reviews" "
Rating 8 - Good. 29 out of 73 reviews" "
Rating 6 - Okay. 5 out of 73 reviews" "
Rating 4 - Poor. 1 out of 73 reviews" "
Rating 2 - Terrible. 1 out of 73 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Wonderful property, will definitely return! Clean, good beach access, great location
Stayed 3 nights in Feb 2018

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Great Condo & Amenities ....Stiff Beds
We really enjoyed the condo's location and great accessibility to the pools and beach. Check in was friendly and fast. Only negatives were the beds which were hard and noisy. Check out is a very prompt 10 am which does not allow for one last walk on the beach. 11 am check out would be preferable.
Stayed 3 nights in Aug 2017

10/10 Excellent

nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loves our stay at Crystal Towers. We would defiantly go back!
Stayed 7 nights in Jul 2017

6/10 Okay

louis, GA

Disliked: Property conditions & facilities
bait n switch
ocean view you are led to believe it on the beach it is not had to go to a third party to get the key inconvenience will never use again.

8/10 Good

Jackie

Liked: Staff & service, property conditions & facilities
Nice condo with great view.
Our stay was great! The condo was clean and nice. Comfy beds and our family of 6 was spread out fine for sleeping. We did learn that we would bring more towels, garbage bags, tp, laundry soap and dishwash soap for the next visit. Beach chairs were available in the room-a great plus! The washer and dryer in room was a lifesaver! We would definitely return.

8/10 Good

McD, NW Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courteous Staff & Happy Kids
The entire staff was kind, friendly, and helpful. My kids had a great time. The location was perfect. The kids were able to enjoy the beach and all the pools. We had a great time and can't wait to go back!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent location, close to beach, nice pools
Good family trip, great location, nice pools, comfortable updated rules

8/10 Good

Ross, Birmingham, Alabama, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe worth the price?
Great beach access, multiple pools, large room, etc. Overall, a very pleasant experience. I think that next time we will stay somewhere a little less expensive and save a little cash.

6/10 Okay

Matthew, Houston, TX

Liked: Staff & service, room comfort
Disliked: Cleanliness
Crystal Towers Review
Room was good but not cleaned to what I would call acceptable. The dishes were put away dirty, glasses with soda stuck on the side, plates put away with food on them etc. There was no house keeping, so once the toilet paper runs out you have to buy your own and also wash your own towels. The walkway from the hotel to the beach is a little bit of an inconvenience but is better than trying to cross the road. All in all we enjoyed our time here.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel across the street
We stayed in a 2 bedroom condo and fully enjoyed the entire trip. The hotel is across the street but this actually makes it nice and quite still only tool 2 or 3 min to reach the beach. Will stay again

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Larry, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fall 2015
Very enjoyable, great location, quiet, good access to beach

8/10 Good

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice complex
Room needed a hairdryer. Nice view of the beach and ocean from the balcony.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
This hotel/condo was not directly on the beach. It was across the busy street. This was very disappointing, however, there was an indoor walkway above the street and with 3 children, this was a lifesaver. The room was clean and nice enough, but the garbage disposal was broken. We stayed on the 9th floor and the two elevators were very slow while the third was broken. Overall, we enjoyed our stay but I would not stay there again.

10/10 Excellent

Daniel, Cleveland TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family fun!
The location was a little deceiving, however it worked out. It wasn't a beach front, but did have a covered walkway over the street which was a plus. The condos were roomy and very nice. Private balcony was also a plus! And plenty of hot water! All in all it was a very nice stay, very relaxing and in a nice section of town.... 4.5 out of 5

10/10 Excellent

Allan, Kansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring break
Very well organized check in, they had all the paper work done on arrival and waiting. The condo was spotless, kitchen has all the cook ware and utensils. The view from the balcony was fantastic! We are breakfast over looking the gulf. Check out was very simple, just drop the keys in the drop box and go.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of the beach as well as easy access. Granddaughter loved the pool. Everyone was so friendly and helpful.

8/10 Good

Jennifer, tennessee

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Elevators were very slow and when we arrived, only one was working. Everything else was great.

10/10 Excellent

Mandi, georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely condos
We enjoyed our stay! Loved the indoor pool since it rained most of our stay. Everyone very friendly!

10/10 Excellent

Tracey, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families!
Our 2BR, 2BA condo was great. We had plenty of space for everyone. Having a view of the gulf from 2 balconies was a pleasant surprise. We were there during the off season, but still warm enough to play in the ocean and use the indoor pool and outdoor hot tub. The room was priced right and the walkway to the beach meant we didn't have to get a 5 and a 6 year old across the street with all of our beach gear.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Elizabeth, Auburn, AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Views
We had never stayed here before but heard great things about it. Booked during Gulf Shores Shrimpfest 2013. Great customer service at the leasing office. Condo was extremely clean. Equipped kitchen includes blender, toaster, and elec can opener which far exceeded our expectations. Be sure to ask for condos higher than the 10th floor because to your left, you can watch the sun rise, and to your right, you can watch it set. Even though the building itself sits across the street, Crystal Towers has an enclosed, air conditioned walkway ACROSS the street to one of it's 3 pools with a security gate leading you to your private access to the public beach. So it's like a long hallway. We brought our own groceries and enjoyed most of our evenings, having private dinners on the balcony. Had it not been for Shrimpfest, we would have never had to leave the condo. If we have to say anything negative, we had trouble with the ice maker not making ice. Once we found the "button" to turn it back on, life with ice was good! (The leasing office didn't tell us) Also had a dishwasher and washer/dryer. It was just 2 of us for the 3 days and we aren't dirty housekeepers, so we could have left it the way we found it. We left feeling cheated out of $130 cleaning fee, which gets charged before they hand you the keys.

10/10 Excellent

M&N, Paducah, KY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Experience
Our recent stay at Crystal Towers was fabulous. It was situated centrally among the restaurants, souvenir shops and attractions. The space was nice and everyone was very comfortable. The beach and canal views were amazing and proximity/ease of access to the beach were a breeze. We were all impressed by the various pools and spas. It was an excellent experience overall and we plan to stay with Crystal Towers again!
Covered Bridge to Beach & Pool
Pools by the Beach
Poolside

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Z71C, Nashville TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grandson's first road trip
Stayed during tropical storm. Condo very comfortable and lovely. Enjoyed indoor pool, sauna, and the hot tub too.

8/10 Good

M.

Liked: Cleanliness, staff & service, room comfort
Nice place to stay, a little crowded
We enjoyed our stay. We had actually stayed before; however, our previous stay was during the month of October. July was extremely busy. The pool was crowded, as was the beach. The busy traffic noise took away from the balcony view. Overall, very nice place to stay, but preferably during off-season months.

10/10 Excellent

Jennie, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach
The condo complex was awesome! Our condo was spacious and clean. The complex is actually across the street from the beach, but there is an indoor bridge so it's not necessary to cross the beach front road. It has 3 pools so the kids had a great time 'pool hopping'. One was an indoor pool so on the rainy day we still had something to do.

10/10 Excellent

MT, AR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than I expected
The condo was larger than I expected and very clean. I like that it offered a large outside pool and inside pool as well as the beach access.

10/10 Excellent

Family of 6

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect condo for families
We had a wonderful stay at Crystal Towers. The layout is perfect, the pools kept our kids entertained and we went from beach to pool all day. The skywalk is perfect, no traffic to worry about. They truly think of everything there, from the practical luggage carts to the grocery carts provided as well. Location can't be beat, it's close to everything you could possibly want. We will definitely be staying here again next year. Our only complaint was the rather outrageous cleaning fee, considering the fact that we had to take out all the trash and put away the dishes. Other than that, it was perfect.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Celeste, Madison, MS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to the beach
This condominium was great! Even though it is across the street from the beach, they have a walkway over the main road which takes you straight to the beach. There are three pools ( one is indoor) and two jacuzzis and other nice amenities. The condo was roomy and clean and well stocked with basic necessities. Even though you get the key at another location, it was not far and the workers there were also very nice and helpful. Chairs are available for rental on the beach (price starts at $25 for one day with discounted rates on multiple day rentals). Would highly recommend this property and would stay there again on future trips.

8/10 Good

Biloxi_Runner, Biloxi, MS

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location!
Great location with private beach access! The pools were great and were well taken care of. The bathrroms did not have basic amenties (hair dryer, shampoo bottles etc). The kitchen was well stocked with dishes, silverware and pots and pans. Overall, a good stay!

10/10 Excellent

imac, Mississppi Woman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Amenities
We really enjoyed our stay. I was a little worried about not being directly on the beach, but the large pool, hot tub and cool walkway leading to the beach was so convenient. I will definitely stay here again. Our unit was well furnished. My only complaint was the fold out couch bed was very uncomfortable and there was no way two people could have slept on it. The beds in the bedrooms were great. Other than that it was an awesome experience.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great spot for vacation
Located a mile or so from Hang Out beach, perfect for fun in the sun right in your front yard.

8/10 Good

Lisa, Pass Christian ms

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!!
The check in was a little confusing, it was unclear what building to go to. After driving around and asking different rental places for 30min we finally found it. The name of the company that now checks in resort quest guests is called KAISER which is on hwy59. The rooms were amazing! Great pools and beaches to lay out on! Very updated granite and new cabinets. We stayed in 701. We will definitely be staying here again!!!!

8/10 Good

Emily, Baton Rouge

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Beautiful facilities, TERRIBLE customer service
The room was very clean and very conveniently located near the beach. It was beautiful view. Our room was not equipped with wireless internet as advertised. During the second day there, a water line broke and they needed to fix it. We were told the water would only be off for an hour in the morning. The water was turned off later than we were informed and stayed off for about six hours. While this was probably an isolated incident, we were very displeased with how management handled the incident. Information was not made available to us regarding the status of the water. When checking out, we voiced our concerns and displeasure at having to pay the full rate when the room did not meet the description and at not having water for a large portion of the day. We were given two $50 promotional vouchers that came with MANY conditions and catches. Basically, we would only be able to use one voucher on a return trip lasting a minimum of 3 days or both vouchers on a 5 day trip. In other words, we would have to spend hundreds of dollars more in order to be compensated for the inconveniences of the first trip. If this is what they call customer service, I would rather not return to this location or any other managed by this company. Additionally, I would not recommend properties owned by this company, as I would not want to subject anyone to the same inconveniences or disrespect.

10/10 Excellent

Lisa, Missouri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend, would stay again
The location of the actual condo is across the street but do not let that fool you, it is still 'on the beach' and has great beach views. It is the only property with an enclosed walkway over the street and very secure. No coffee pot. Laundry and dish soap only in sample size. No coffee joints within walking that we could find, so bring instant and to-go mugs if you love your morning coffee and walk on the beach. Would stay there again though, it was very nice and very relaxing. Great for families, especially teens as it was a split unit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great for families
Very upset about the fact I felt like I got a Good deal purchasing room through Expedia,but when checking out I got handed a cleaning bill for $110. I thought all fees were included in expedias price.

10/10 Excellent

Gunka

Liked: Cleanliness, staff & service, room comfort
Wonderful, Just Wonderful
Could not have been happier! The condo was beautiful, clean, and spacious. The views from the beach side and bay side are beautiful.

8/10 Good

ChadH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crystal Towers
Nice location and very clean room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorial Day Vacation
We enjoyed our stay at Crystal Towers. I would have rated it a 5 had it not been for 3 things: the elevators and the master bathtub and pull out "queen mattress". For the last 2 days of our stay there was only one elevator working for a 20 floor, pretty much full condo. Needless to say, waits for the elevator were very long and the elevators were too full! Also, there was a short power outage and took all elevators out temporarily, thus walking down 18 flights of stairs with a 35+ lb toddler was not ideal. My only other complaint was that the master bath tub did not drain well. This is a pet peeve of mine and may not bother others. The pull out sofa bed was not queen size as advertised and the mattress was very flimsy and poor quality.The unit was clean and stylishly decorated. The unit also came well equipped with plenty of linens, cookware and such. The pools were fabulous and very easy access to the beach. With 3+ pools to choose from, we were never crowded which is saying alot for a Memorial Day weekend get-a-way. I would definitely recc Crystal Towers and booking through Resort Quest. We had zero problem with check-in and everyone was very nice and professional.

8/10 Good

Jernigan, J

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Condo was nice, but did not expect such a substanial amount of cleaning charges we was not aware off. We honor Hotel property and we clean up after ourself. The layout of the Condo was beautyfull.

10/10 Excellent

Amanda, AL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing condo!!!
At first, I was hesitant because the condo was not located exactly on the beach. However, do not hesitate to book this condo! The location is essentially right on the beach. The ocean views were amazing, with no tall buildings in front to obstruct the view (we were on the 16th floor). The front door also had a lagoon view, which I didn't know about! It was great! The catwalk is perfect to avoid crossing traffic with kids, and the pools are beautiful! The night view from the balcony were so pretty. I will definitely be back!
View from balcony!
Perfect ocean view!
Amazing pool on the beach!
Pool at night

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Angie, Indianapolis, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crystal Towers Gulf Shores
Beautiful hotel! Easy access to the beach. Pools are very nice!

6/10 Okay

Wendy, Colorado

Disliked: Cleanliness, staff & service
Crystal Towers,nice. Resortquest,not so much
We loved the location Crystal Towers. The walk bridge was great. We do feel it was misleading with the fact that there was NO lazy river and it was stated there was , that was dissappointing. Also our room was dingy. Needed some paint,lot of scuffs, furniture was stained and looked old. Don't look under the couch, I don't think the cleaning crew moves any furniture. I expected nicer accomidations for vacation, and we are not picky people. I would stay again but not through Resoert Quest!! Thery are not informative at all.Go to Zekes for fishing and Mikee's, they cook your catch at a reasonablr price.

10/10 Excellent

susi, Huntsville, al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
We had the BEST vacation! Location was perfect, amazing views of the ocean and the lagoons. Condo had two balconies and tons of room for the three of us. Only issue was the gameroom which was out of date and half the games didn't work which was a disappointment for my 6 year old. Had a DVD rental kiosk so you could get three FREE DVDs at a time, which was a nice perk. Will go back again.