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Reviews of Vana Belle, a Luxury Collection Resort, Koh Samui

5 out of 5
Vana Belle, a Luxury Collection Resort, Koh Samui
9/99 Moo 3 Chaweng Noi Beach, Koh Samui, Surat Thani

Reviews

9.6

Exceptional

Rating 10 - Excellent. 209 out of 260 reviews" "
Rating 8 - Good. 37 out of 260 reviews" "
Rating 6 - Okay. 9 out of 260 reviews" "
Rating 4 - Poor. 3 out of 260 reviews" "
Rating 2 - Terrible. 2 out of 260 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Manuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

John Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is wonderful! The food is absolutely fabulous. We were there for four nights in off-season and it was quiet and romantic. This is not a party type place-at least when we were there. The staff is so warm and friendly and always smile. They had a party by the pool with great snacks and free drinks and very comfortable atmosphere. I would come back here. There's not much around the resort in terms of shopping or anything so if you want to be in the middle of the action this is not the right place. But if you want a romantic getaway without booming Eurobeats this is it
Stayed 4 nights in Nov 2023

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you very much for providing us with a memorable and wonderful trip. We would like to express our appreciation to all the staff here, as they were consistently polite, friendly, and helpful. Everywhere we went, we were greeted with smiles, which put us in a pleasant mood throughout our stay. We would like to give special recognition to Alex, Dao, C, Wee, Mac, and Glory, as they demonstrated exceptional intelligence, organization, helpfulness, and sincerity. Their service was wonderful and exceeded our expectations. We had an excellent experience thanks to the great environment, good facilities, and friendly staff. We will definitely visit again in the future. We wish you and all the staff the very best.
Stayed 2 nights in Sep 2023

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Andrew, Franklin Park

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff and friendly service. Beautiful room with huge pools. The food was wonderful. The beach was gorgeous. The staff and service is what makes this place amazing!
Stayed 4 nights in Apr 2023

8/10 Good

SANJAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property staff attentive and willing to help. Clean private beach. Spa not upto mark
Stayed 3 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

10/10 Excellent

rustam

Liked: Staff & service
Stayed 4 nights in Feb 2023

10/10 Excellent

Inbar, TEL AVIV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch! We had an amazing stay at this beautiful resort. The staff really can’t do enough for the guests.
Stayed 5 nights in Feb 2023

10/10 Excellent

Samantha

Stayed 4 nights in Jan 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The service at this hotel is excellent. The staff here can’t do do enough for you. The service is exactly what you would expect from a 5 star hotel.
Stayed 6 nights in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was 15/10. The staff was so attentive. They had a way of anticipating our needs without being intrusive. Great for couples and families. We stayed in Villa 1003, beachfront. Special thanks to Pumm our butler and On our very sweet house keeper. Incredible stay!

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Vana Belle, the staff were super friendly and helpful and tended to our every need. The resort itself is in a great location right on the beach and the food at Panali was fantastic. Spa was also great and the gym was very well equipped too. We will definitely be coming back!
Stayed 6 nights in Dec 2022

10/10 Excellent

Garrett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing place with the best most friendly staff I have come across. Just sad I only had 3 days. The rooms plunge pool is the best way to start the day. Also close enough to the bars etc.
Stayed 3 nights in Nov 2022

10/10 Excellent

Mashudul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Aug 2022

10/10 Excellent

Saneyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Jeremy Eng Hwa

Stayed 5 nights in Jun 2022

10/10 Excellent

Jochen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jun 2022

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel & Staff
We had a great experience! The hospitality and customer service was one of the best we have experienced. The resort was nice and the activities and amenities were an added bonus. Our butler Pei Pei was amazing, attentive to our needs and always available when needed. She went above and beyond.
Stayed 2 nights in Jun 2022

10/10 Excellent

ANKAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

HIROAKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Clayton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An incredible property and remarkable staff. We loved every moment we stayed there. Having been to a few other high end hotels on the island, we can confidently say this one is our favorite. Thank you again to the team and our exceptional host, Song!
Stayed 7 nights in Dec 2021

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and the staff were fantastic :)
Stayed 3 nights in Nov 2021
Response from Anusorn Songsri on 9 Dec 2021
Dear Lenny K, Thank you so much for taking your precious time to post such a wonderful comment regarding your recent stay with us. I am glad to hear you enjoyed your stay at Vana Belle, a Luxury Collection Resort, Koh Samui. Thank you again for your kind words and for endorsing us to fellow Travelers. Sincerely, Anusorn Songsri Director of Sales & Marketing

10/10 Excellent

Brigita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on earth
Vana Belle exceeded our expectations! My husband and I stayed at Vana Belle for our honeymoon and it was like heaven on earth. We were upgraded to a honeymoon suite and our room was stunning! Our butler Pum was always so helpful and friendly. One night she surprised us with a bubble bath and champagne. I was so blown away with this thoughtful gesture! On Valentine's day the resort offered a special dinner on the beach which was an unforgettable experience! Furthermore, the food at the resort was always delicious. We especially loved breakfast. The pool and beach area was beautiful and well kept. The staff was always so attentive and friendly. Their attention to detail is so impressive! My time at Vana Belle was the best experience of my life. It was true paradise!
Stayed 8 nights in Feb 2020
Response from Nana on 16 Mar 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service of extremely friendly staff, spacious, well eqiupped rooms with great view, wide breakfast selection
Stayed 4 nights in Feb 2020
Response from Nana on 12 Feb 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Resort & Stay!
The best place I have ever stayed! have nothing but positive things to say about this resort! Super clean, amazing rooms, not super busy, good food choices, breakfast was amazing! I would recommend to everyone!
Stayed 3 nights in Dec 2019
Response from Kanitta on 7 Jan 2020
Dear Ellie, Thank you so much for your fantastic 5-star rating of Vana Belle. We are so glad you had a relaxing vacation with u. We hope to welcome you back soon.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Nana on 26 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect.
Amazing stay. Great rooms, great service, great food (especially the Italian restaurant), great breakfast. Totally worth the price.
Stayed 8 nights in Nov 2019
Response from Nana on 12 Dec 2019
Thank you for your sharing feedback with us and look forward to welcoming you back to stay with us in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vana Belle was a beautiful experience. The rooms and amenities were excellent. The location was just perfect as it was nice and quiet by the beach but close enough to go to Chaweng beach for restaurants and bars. All staff were extremely friendly and accommodating, especially Patrick during our check in, Mei during our stay, Kit during our breakfast and Golf during our time at poolside. Overall we were very happy with the hotel. The level of service and quality of the room, food and amenities was accumulate. Also not forgetting all the other staff including the buggy rides from the room to the beach. Will definitely recommend to family and friends. This place is a must when visiting Koh Samui. Extremely happy!!!
Stayed 5 nights in Sep 2019
Response from Nana on 24 Sept 2019
Thank you for sharing your feedback with us!

10/10 Excellent

JTkumar

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had an amazing time at Vana Bella. Staff were very friendly, transport service was excellent, we will go back to this resort again,
Stayed 5 nights in Sep 2019
Response from Nana on 24 Sept 2019
Thank you for sharing your feedback with us, we look forward to welcoming you back in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
After an initial comment about the condition of the room we were moved to a better suite. However as can be the case there was one terrible staff member who really did care and was a dreadful advertisement for the property
Stayed 9 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great vacation
A great vacation, amazing stuff need to have more activities for children though.
Stayed 6 nights in Aug 2019
Response from Nana on 17 Sept 2019
Thanks for staying with us. We appreciate your feedback, we look forward to welcoming you back again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Nana on 17 Sept 2019
Thanks for staying with us. We appreciate your feedback, we look forward to welcoming you back again

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment you arrive the staff are wonderful and attentive. The resort it self is only about 5 years old so all facilities are in excellent condition. We received an upgrade in room which is always nice to receive. The food in both restaurants is excellent, the Italian maybe a little expensive but worth it. The resort is Very well kept and all staff were excellent and very friendly, nothing too much. Highly recommend!
Stayed 7 nights in Jul 2019
Response from Nana on 17 Sept 2019
Thanks for staying with us. We appreciate your feedback, we look forward to welcoming you back again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resorts to relax and enjoy the beach. Private swimming pools in your room
Stayed 4 nights in Jul 2019
Response from Akirawat on 29 Jul 2019
Dear Anonymous, Thank you so much for your fantastic 5 start rating of Vana Belle. We are so glad you had a relaxing vacation with u. We hope to welcome you back soon.

10/10 Excellent

Apiradee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Akirawat on 23 Jul 2019
Dear Apiradee, Thank you for your fantastic rating of Vana Belle. We hope to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019
Response from Akirawat on 23 Jul 2019
Dear Anonymous, Thank you for your wonderful 5 star rating of Vana Belle. We are pleased to see that you enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Akirawat on 23 Jul 2019
Dear Anonymous, Thank you for your excellent rating of Vana Belle. We hope to welcome you back again soon

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A little imperfection
Overall the stay was comfortable. The staff was polite and professional. There was some hiccup with our reservation where we were learned that we were given a lower category room. Thought the first solution was unacceptable later staff sorted them out and offered service recovery. This actually left a tad bit sour on our experience after to what we have paid for the room.
Stayed 2 nights in Jun 2019
Response from Akirawat on 23 Jul 2019
Dear Anonymous, We are so sorry to hear that you had an issue with your reservation. but we are glad to hear that our staff found a satisfactory solution for you. We do hope that in the future you would visit us again and give us a second chance as guest satisfaction is of utmost importance to us.

6/10 Okay

Dep, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the quality of the Rooms . Hated quality of food and it’s pricing . Room service menu is at 150 percent price compared to Resteraunt . No consistency of food quality too .
Stayed 7 nights in Jun 2019
Response from Akirawat on 29 Jul 2019
Dear Dep, Thank you so much for your review of Vana Belle. We are delighted to see that you loved the room quality and hope you enjoyed the incredible views. We are very sorry to hear that the you found the food quality to be inconsistent. We have brought this issue up with our Management and this will be rectified as we know that it is important that the food we provide is delicious. Once again we do apologise and hope that we can welcome you back in the future. Thanks

10/10 Excellent

Verified traveller

Stayed 6 nights in Apr 2019
Response from Akirawat on 23 Jul 2019
Dear Anonymous, Thanks for your wonderful rating of Vana Belle. We hope to welcome you back for another luxury vacation very soon.

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019
Response from Akirawat on 23 Jul 2019
Dear Anonymous, Thank you for your excellent rating of Vana Belle. We are delighted that you had a fantastic vacation with us. Hope to see you again soon.

6/10 Okay

Jody L

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Underwhelmed
For a luxury marriott hotel, I thought the property could have been better. The food was not great, limited options, expensive and not very good. The service was also only mediocre. I also thought that the conditions of the rooms needed some upkeep. For the price I would have upgraded and stayed at the ritz.
Stayed 4 nights in Jun 2019
Response from AHMED ASIM on 25 Jun 2019
Dear Jody L Thank you for choosing us for your recent stay in Koh Samui and for taking the time to provide valuable feedback. We understand that certain aspects of the hotel such as the conditions of our suites, Food and Beverage options and service fell short of your expectations. We are disappointed that we did not deliver the experience and atmosphere that you expected and deserved during your stay with us. For this please accept our sincere apologies. We are continuously working on improving our suite conditions including the room condition. We will re look and work with our Chief Engineer to make necessary changes to our existing room preventive maintenance program to ensure that these issues are addressed and rectified. Furthermore, we discussed your culinary comments in reference to the taste, pricing as well as the variety of food and service with our Head chef to review the existing recipes and overall offerings in our outlets. Your opinion is very important to us and we are passionate about creating exceptional experiences for our guests at every touchpoint. With this in mind, we hope you will allow us a chance to redeem ourselves of these shortcoming and welcome you back for a more memorable stay. Yours Sincerely AHMED ASIM DIRECTOR OF ROOMS

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Akirawat M. on 18 Jun 2019
Dear Anonymous, Thank you for your 5 star rating of Vana Belle, A Luxury Collection Resort. We hope to welcome you back soon.

10/10 Excellent

King Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from Lynnie on 3 Jun 2019
Dear King Hong, Thank you so much for your fantastic review for Vana Belle. We are delighted to see that you found everything exceptional.

10/10 Excellent

Yechiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great couple vacy
The best hotel in Samui the staff treat you personal, the rooms are just perfect
Stayed 4 nights in May 2019
Response from Lynnie on 21 May 2019
Dear Yechiel, Thank you for your incredible review of Vana Belle. We are so happy to hear that you received personalized treatment from our staff as giving our guests a luxury experience based on their individualized requirements is something we pride ourselves in. We hope to welcome you again in the future.