Ratings based on 169 Verified Reviews

4.7 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from h

Like paradise, the super location for relax

Posted 29-May-2017
The best beach I ever , exquisite and impeccable location, fascilities , in room pool as well.
Comment from Hotel Management
02-Jun-2017 by Remko Kroesen, Hotel Management
Dear rock, Greetings from Banyan Tree Samui! Thank you for your stay with us and for sharing your praise with others. It is an absolute pleasure to read that we exceeded your expectations and delivered an unforgettable experience at our Sanctuary for the Senses! From the privacy of our beach to our secluded, yet convenient, location to the comfort of your pool villa; I am thrilled that all combined to create a relaxing and rejuvenating stay. rock, thank you once again for staying with us and we look forward to your return visit and to delivering another memorable tropical escape. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Posted 28-May-2017
5 stars,Our second time staying at Banyan Tree Koh Samui will be returning!!
Comment from Hotel Management
02-Jun-2017 by Remko Kroesen, Hotel Management
Dear sarah, Thank you for choosing Banyan Tree Samui once again for your tropical getaway and I am delighted to read that you had another memorable stay. sarah, thank you once again for your stay. As returning to our property is the highest compliment we can receive as a resort, I appreciate your decision to return in the future and we eagerly anticipate delivering another fantastic holiday. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

This place is out of this world! Heaven on earth..

Posted 21-Apr-2017
Pros: Great service, amazing view from the villa, large pool right at the villa
Cons: There is 600 baht charge for breakfast even for a 6 year old which makes no sense. child menus are available and dinner costs 250 which is reasonable
Location: you almost not want to leave this place ;) there is a lot of activities you can do at the beach..
We stayed at many places but this was was just a dream place to be... The villas are really big and the swimming pools at each villa are huge! We stayed for 8 nights and interaction with every single person from the hotel was truly amazing. It was visible they want to take every possible step to make our stay memorable. This is for sure one of the top places we have ever been! The general manager was very approachable and was regularly helping his peer - for example collecting dishes during breakfast - very impressive!!
Comment from Hotel Management
28-Apr-2017 by Remko Kroesen, Hotel Management
Dear Simon, Thank you for making Banyan Tree Samui the destination for your recent family getaway. It is a pleasure to read that our resort delivered a most memorable holiday for you and that you returned home feeling relaxed and rejuvenated. It is great that you were impressed with the design and spaciousness of your pool villa, and that it offered a perfect place to your family to spend time together and unwind. As a Banyan Tree property, we are committed toward supporting one another, regardless of position or department, to ensure the utmost comfort of our guests. It was a pleasure to meet your family and thank you for your kind note regarding the assistance I offered to our team at The Edge during breakfast. I have taken note of your feedback regarding the breakfast price for children ages 4-12 and will discuss with our F&B team on this matter. I regret that this was a minor blemish on the overall enjoyment of your tropical getaway. Simon, thank you once again for choosing Banyan Tree Samui. It would be our sincere pleasure to welcome your family back in the future for another memorable escape to paradise! With kind regards, Remko Kroesen General Manager
5 out of 5
by ian

Perfect Weekend Getaway

Posted 27-Mar-2017 on Hotels
This is a fabulous resort hotel . The room was amazing , incredibly spacious and impeccably appointed. We stayed in the lowest grade villa which was the same in almost every respect to all others in the resort , differentiated only by the view and orientation . Our room was an "A villa" , conveniently close to reception and breakfast enjoying the afternoon sun whereas those on the opposite hillside enjoy sun until early afternoon . The beach was immaculate , with a great team on hand to settle you in and keep the iced water flowing > there are plenty of free water-sports , football, table tennis even an outdoor pool table to keep the less passive entertained . The food was excellent if somewhat limited in scope , there was still plenty enough choice for Lunch and Dinner to satisfy over the long weekend . Breakfast is included in the room rate and has a huge variety of delicious options . In all I would heartily recommend this hotel ......I am already booking a friend to visit next month !
Comment from Hotel Management
10-Apr-2017 by Remko Kroesen, Hotel Management
Dear ian, Greetings from Banyan Tree Samui! Thank you for staying with us for your weekend escape and for sharing your feedback. I am thrilled that you found your Deluxe Pool Villa to be comfortable and well-appointed. It is great that you enjoyed the additional sun that our villas southwestern-facing villas in zone A receive as well as the added convenience of being closer to The Edge for breakfast. Our private beach delivers the perfect space to relax and unwind and it is fantastic that the complimentary marine and beachside activities provided enjoyment for you, and that our team kept you feeling comfortable and well cared for during your time spent there. I am pleased that the choices on offer for lunch and dinner met your expectations and that you were satisfied with the dining experiences had. It is great that you enjoyed the variety of selections on offer at our breakfast buffet at The Edge. ian, thank you once again for choosing our resort and for becoming a brand ambassador of ours. We appreciate you booking a friend to experience our resort and hope that we have the opportunity to welcome you back in the near future for another short (or extended) escape to tropical splendour. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from HK

Magnificent view

Posted 19-Mar-2017
I love to stay in this hotel again. That's relaxing!
Comment from Hotel Management
10-Apr-2017 by Remko, Hotel Management
Dear venus, Thank you for staying with us and I am delighted that you had an exceptional holiday with us. It would be our pleasure to welcome you once again for your next visit to Samui. With kind regards, Remko Kroesen General Manager
2 out of 5
by A verified traveller

Don't trust the pictures

Posted 08-Mar-2017
Pros: Privacy
Cons: Staff
Location: The beach was private and close
Rooms are nice. The pools are nice. My big issue is that you cannot trust the views you pay for are what you are going to get. We paid for full ocean view and only had a partial ocean view at best. Even when they switched our room (the next day BTW) our view was still poor. We could only see the ocean if we were at a certain angle on our balcony or shower. The spa is great. The beach is nice.
Comment from Hotel Management
03-Apr-2017 by Remko Kroesen, Hotel Management
Dear Traveler, Thank you for choosing Banyan Tree Samui for your recent holiday. I am delighted that you found the design of your pool villa to be wonderful, our spa services to be great and that you enjoyed the close proximity and relaxing setting of our the beach. I regret to read that you felt that the view from your villa did not match with your expectations. We aim to communicate realistic views with the photos shown on our brand website. For our Partial Ocean View Pool Villa and Ocean View Pool Villa types, we have showcased the various vantage points for the villas in each category as the villas are located in differing areas of the resort and situated at various angles. Some feature more direct views of our private bay, some feature more expansive views of our headland stretching out to the Gulf of Thailand and still others feature southwardly views of Lamai. I hope this shall not deter you from considering our property once again for your future travels to Samui. Thank you once again for your stay. It would be our pleasure to welcome you back and to ensure your satisfaction with your selected villa and all aspects of your holiday. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Exceptional service standard

Posted 30-Jan-2017
Expedia badges the hotel as 'VIP'. It definitely is. Nothing was impossible to organise or too much trouble. Staff polite, friendly and ready to engage. Every attention to detail given. Definitely a well managed hotel in a superb location.
Comment from Hotel Management
24-Feb-2017 by Remko, Hotel Management
Dear Margaret, Greetings from Banyan Tree Samui, your escape to tropical splendor! Thank you for making our resort your holiday destination and for sharing your experience. I am pleased to read that our level of service exceeded your expectations and created a relaxing, memorable stay. We strive to deliver service excellence at every opportunity and it is great that you felt our personal touch as well as our attentiveness to detail and guest-specific needs. Margaret, thank you once again for making Banyan Tree Samui your preferred destination. It would be a delight to welcome you back in the future to our Sanctuary for the Senses! With kind regards, Remko Kroesen General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Very comfortable

Posted 29-Dec-2016 on Orbitz
Pros: Hotel staff and rooms Tik was the best, we liked her a lot.
Cons: Boat trip was good but the beach we had been, I didn't like Was that one the best?we had been there to find a better and cleaner water....
WE really like Banyan Tree Resorts, WE had been to Mayakoba also. But the sea, WE didn't like that much.
Comment from Hotel Management
20-Apr-2017 by Remko Kroesen, Hotel Management
Dear Valued Guest, Thank you for your stay at Banyan Tree Samui. It is a pleasure to read that you had a relaxing holiday and that both our team and your pool villa exceeded your expectations. I am glad that you enjoyed your private marine excursion with our Guest Experience Agent, Tik. Unfortunately, during the period of your stay in late December 2016, the island had experienced a period of inclement weather. As a result, debris typically washes ashore and the clarity as well as the cleanliness of the water is not ideal. I regret to read that the experience did not meet your expectations and I hope this did not detract from the overall comfort of your stay. I have passed your constructive feedback on to our Recreation team for their acknowledgement and to reassess the destination you visited in order to improve the experience for future guests. Thank you for continuing to choose our brand for your travels. It would be our pleasure to welcome you back under better weather conditions and to provide the marine excursion you were seeking. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from new york

Very accommodating and nice resort

Posted 15-Dec-2016
The resort is one of the best at Koh Samui. It's secluded and staff are helpful and friendly. The room was clean, the only negative I would say is the bed sheets used - they only use a flat sheet for the mattress instead of fitted then flat to cover between you and the duvet. The shower stall also had a weird smell, otherwise it was a great place to stay. Mario was our host, he let us check in early and check out late which was so helpful because we had a late flight back home. He also arranged for buggy and taxi to the airport without us asking. Excellent service! Thank you Mario!
Comment from Hotel Management
30-Dec-2016 by remko.kroesen@banyantree.com, Hotel Management
Dear judy, Greetings from Banyan Tree Samui, your Sanctuary for the Senses! Thank you for choosing our resort for your recent and for taking the time to extend your comments. I am delighted that you found the comfort and privacy of your villa to be excellent and that the space provided an ideal location to enjoy a relaxing and rejuvenating holiday. I regret to read of the minor drawbacks you found in your villa and I have already shared this with our Housekeeping team for their review and appropriate action. I trust from your overall review that these minor issues did not detract from the overall comfort of your stay. I have already passed along your comments to your Villa Host, Mario, as well as our entire team for added motivation to continue delivering the highest standards of service which is a trademark of our brand. It is an absolute pleasure to learn that the level of service provided to you during your stay is what stood out the most among the various highlights you mentioned. judy, thank you once again for staying with us. It would be our sincere pleasure to welcome you back and to be of service to you once again. With kind regards, Remko Kroesen General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from perth, WA

5 star all the way

Posted 01-Nov-2016 on Wotif
Pros: The super relaxed atmosphere
Location: There's plenty to do with the hotel offering a selection of Watersport activities available at their private beach.
This hotel was AMAZING! The staff were always so willing to assist in anyways they could without hesitation. The villa was always spotless, comfortable and have been well designed to take advantage of the beautiful views.
Comment from Hotel Management
10-Nov-2016 by Remko Kroesen, Hotel Management
Dear Anna, Thank you for choosing Banyan Tree Samui for your recent holiday on Samui. I am delighted to read that you had a wonderful retreat to paradise and that you found our setting to be tranquil and relaxing. From the variety of complimentary marine activities on offer at our private beach to the outstanding service provided by our team to the design of your villa and the attentive care provided by our Villa Attendants; it is fantastic that all combined to create a memorable stay at our Sanctuary for the Senses! Anna, thank you once again for your stay with us. It would be our sincere pleasure to welcome you once again for your future holiday and to deliver another memorable stay. With kind regards, Remko Kroesen General Manager