Triple Room, Private Bathroom (Exterior) | Free WiFi
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Reviews of Pensión Alcalá

1 out of 5
Pensión Alcalá
Marruecos, 2, Guia de Isora, Santa Cruz de Tenerife

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 46 reviews" "
Rating 8 - Good. 12 out of 46 reviews" "
Rating 6 - Okay. 7 out of 46 reviews" "
Rating 4 - Poor. 3 out of 46 reviews" "
Rating 2 - Terrible. 9 out of 46 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a 1* pension hotel the room I had as a solo traveller was superb ! Good sized room, sink, fridge, and balcony was just perfect. Also the property has clearly been renovated as everything appeared new and the common WC/ shower rooms are very modern with a very hot power shower. Raphael and Carlos keep the property spotlessly clean and do a great job. I highly recommend Pension Alcala, but its best to try and book a room with a balcony
Stayed 14 nights in Feb 2024

10/10 Excellent

Gergely

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2023

2/10 Terrible

Gabriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 25 nights in Mar 2023

2/10 Terrible

Justin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place sucked! AVOID it if you can. Had an angry guy get in my face (claimed to be the manager) saying I was playing music all night as I was asleep! 2nd time at a hostel lesson learned to spend extra money even for a hotel/motel! Nothing great about this dump. ..again AVOID!!
Stayed 2 nights in Feb 2023

2/10 Terrible

Lorenzo

Disliked: Staff & service
Xenophobia & discrimination at Pensión Alcalá. I am a 64-year-old Norwegian citizen of Venezuelan origin who witnessed and experienced xenophobic and discriminatory treatment from the staff at the Pensión Alcalá. The owner and receptionist refused to assist an elderly Italian man, asked for an undue deposit, and made vile comments about Italians in general, forcing the man to leave. I was was denied a late check-out, insulted and verbally abused with demeaning references to Venezuelans, and kicked out before check-out time. I am demanding a refund, compensation, and action and sanctions from Expedia to prevent such behaviour. I plan to invoke Article 21 of the EU's Charter of Fundamental Rights.
Stayed 2 nights in Feb 2023

6/10 Okay

Verified traveller

Disliked: Staff & service
Good price and location
First the bad. My room had no TV, no phone, one small cupboard in which a fold away table and chair was stored. Electricity cut out twice. Service (ie tidying of room and change of bedding) didn't happen once in my 5 night stay. My room had it's own bathroom but had a musty odour from the drain. No meals available. Now the good. The hotel location is excellent, easy walking to local bars and the town harbour and beach-footpath. WiFi is excellent. My room was clean and I think secure and whilst bedding/towels weren't tidied or changed it means it's sustainable. A bathroom external to my room for common access was very good, no issues. The price is good too, far less than some of the overpriced (in my view) opulent nearby hotels. So in short this is excellent for a short stay if you don't mind 'roughing it a bit' and you want very good value for money, not so good if you want a longer stay as the lack of facilities would become burdensome.
Stayed 5 nights in Feb 2023

8/10 Good

Andranik

Travelled with family
Liked: Cleanliness, property conditions & facilities
Alcala stay
The room was very basic but the location is good, near the ocean and good restaurant around. There was no problem to find parking place around.
Stayed 14 nights in Dec 2021

8/10 Good

Bryan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

2/10 Terrible

Kamil, Poland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice, but unfortunately someone robbed me for 160 euro therefore the memories are tragic.
Stayed 6 nights in Aug 2020

10/10 Excellent

Rebecca, Poland / USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within a few minutes walk of natural pools and swimming areas! There are also lots of restaurants and cafes nearby, with a couple within 1 block and 1 next door on each side. My room on the third floor was lovely, with a sink in the room and a good fan. The shared bathroom was spotless. Checkin was quick and efficient, and the hosts were friendly (and spoke some English, too!). For sure I'll stay here again!
Stayed 2 nights in Jul 2020

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely family run hotel in Alcalá
Great family run hotel. Simple rooms but nice to have a fridge and sink in the room. My single room had use of a shared bathroom which was always available and spotless. I was able to keep my bicycle secure.
Stayed 3 nights in Feb 2020

6/10 Okay

RODRI, Santa Cruz

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I got the impression that guests were a necessary but unwelcome fact of running this sort of business. Room was sparse and the bed creaked so much if you moved you work up. Having said that it was cheap and only one night.
Stayed 1 night in Mar 2020

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location - would stay again
I stayed here two nights first time on Tenerife so booked a bit blind not knowing the area and I hit a winner. Excellent location in a small village with everything I needed close by - bus stop (I decided not to hire a car for this trip), supermarket at the end of the street, cafes/bars a few doors down, quiet and very clean. There are rock pools near by and a great walk all the way to Los Gigantes which I took my time to do for an entire day. Very clean room and bathroom which can be hit or miss for a pension. Not being able to check-in between 3-6.30pm is I have to say annoying - this is a long window of time and when booking cheap flights it's not possible to align both. My flight arrived early afternoon so by the time I got to the area, I had to wait 2 hours to check in - this is wasted time and part of what I pay for. Seemed the bar wasn't open or serving food or I didn't know about it. This is a shame because the walls and interior hold a lot of history and has a rustic ambience. Be great to hang out in the space over a drink. Nonetheless, I'd stay again for a few nights.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My son and I have just returned from spending 2 weeks at Pension Alcala and we had a wonderful time at this hotel. Also, the village and beach (la playa) were beautiful. We swam in the sea everyday! This hotel was the cleanest I've ever stayed at, the staff worked tirelessly everyday keeping the place immaculate, especially the toilet and shower, which was cleaned repeatedly throughout every day. I will definitely be returning to Pension Alcala. A wonderful trip. Lindsay Clark, Scotland x
Stayed 14 nights in Dec 2018

8/10 Good

jenny, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but very good room with balcony
Close to beach, shops, bars and restaurants. Alcala is a lovely reasonably quiet resort.
Stayed 7 nights in Jul 2018

10/10 Excellent

Alice, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to seafront, restaurants and bus stop
I am giving this Pension an excellent review because it was an extremely clean , comfortable and friendly place to stay.Yes it was simple and basic but was also reasonably priced allowing me a winter break.The owner and staff are charming and could not do enough for me.It is in a beautiful area.I loved sitting on my little balcony having breakfast.Everything you need is close . Lovely restaurants,bus stop and supermarket.Will I go back? Definitely ! Will try owners restaurant next time,I promise.
Stayed 7 nights in Jan 2018

10/10 Excellent

jenny, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely balcony and lovely quet place. No fab
Lovely place and quiet and beautiful empty black volcanic beaches. Great place to stay. Highly recommended
Stayed 7 nights in Dec 2017

8/10 Good

Alessandro

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bello il paese ,vicino al mare ,molto tranquillo ideale per coppia..
Stayed 1 night in Nov 2023

6/10 Okay

NICOMEDES JUAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lo cerca del mar
Stayed 1 night in Nov 2023

2/10 Terrible

anne marie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil indifferent, travaux à toutes heures, chien aboyant à toutes heures, literie horrible. Ne merite pas de rester sur votre site !
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

João

Stayed 5 nights in Jul 2023

8/10 Good

Gergely

Stayed 18 nights in Apr 2023

10/10 Excellent

Alberto Remus

Stayed 7 nights in Apr 2023

10/10 Excellent

Manfred

Stayed 9 nights in Dec 2022

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Georges

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Etablissement fermé, pas d'accueil en journée.
Stayed 1 night in Mar 2022

8/10 Good

Odile

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
L emplacement proche de la mer dans une petite ville . Le frigo dans la chambre L accueil un peu froid
Stayed 1 night in Mar 2022

8/10 Good

Gerhard

Liked: Cleanliness, property conditions & facilities, room comfort
Avec un autre gérant ce serait encore mieux
Hotel correct pour ce prix. Les chambres vers la cour ont droit au bruit des laves linges. Accueil mediocre. Les travaux dans certains chambres ne sont pas encore terminés
Stayed 1 night in Mar 2022

2/10 Terrible

Tomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the nice town of Alcala. Very satisfied with my 8 days stay.
Stayed 8 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sin problemas
Estaban de reformas en el momento de nuestra estancia, a pesar de ello todo bien. Relación calidad precio buena. Como único pero, tuvimos que esperar un poco por la tarde para hacer la entrada.
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Tan decepcionante que nos fuimos sin quedarnos a dormir. No tiene nada que ver con las fotos. No vale la pena. Es un engaño.
Stayed 1 night in Aug 2021
Response from Pequeño, humilde, pero serios. on 23 Aug 2021
Aconsejo a todo el mundo, que no sepa manejar el internet, que pida ayuda, es de sabio reconocer que no se sabe. Pues te pasará lo mismo que a esta señora. Tengo 36 años trabando aquí, y estamos en constante trabajo, para mejorar, pero siempre hay gente como esta señora. Somos un negocio, pequeño, humilde, pero serios.

8/10 Good

Annie

Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with group
Scarsa pulizia
Stayed 1 night in Jun 2021

2/10 Terrible

giovanni

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Frédéric

Liked: Cleanliness
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay, perfect. No complaints
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
La pension es agradable y el precio es barato,lo unico malo es que las paredes son muy finas y por la noche se escucha absolutamente todo ,hay veces que es dificil dormir,todo lo demas muy bien y muy amables todos
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELENTE RELACION PRECIO VALOR Y SERVICIO MUCHAS GRACIAS
Stayed 3 nights in Dec 2018

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sympatiskt ställe, rekommenderar
Stayed 10 nights in Mar 2018

8/10 Good

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities
Sehr sauber
Auf Sauberkeit wird Wert gelegt
Stayed 10 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Einfaches Hotel in einer Seitenstrasse, aber nahe
Das Hotel entsprach dem aus der Internetdarstellung zu erwartendem Standard und war im Preis-/Leistungsverhältnis sehr gut.
Stayed 7 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Aucune isolation phonique entre les chambres (bruit de WC et douches des chambres d'à côté et du dessus). Literie inconfortable (ressorts)
Stayed 3 nights in Dec 2017