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Reviews of The Old Government House Hotel & Spa

5 out of 5
The Old Government House Hotel & Spa
St Ann's Place, St. Peter Port, Guernsey

Reviews

9.4

Exceptional

Rating 10 - Excellent. 256 out of 334 reviews" "
Rating 8 - Good. 56 out of 334 reviews" "
Rating 6 - Okay. 14 out of 334 reviews" "
Rating 4 - Poor. 6 out of 334 reviews" "
Rating 2 - Terrible. 2 out of 334 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

J

Travelled with group
Liked: Cleanliness, staff & service, room comfort
weekend stay
Having stayed at OGH on several occasions it was noticeable that the bedrooms are getting tired and in need of an upgrade, especially in view of the prices. We had brown water appearing from the hot water which was bad enough to stain a white flannel brown and the pull cords on the curtains no longer functioned. There was a large black chip in the bath enamel and the mastic around the bath needs repairing. However the staff, service and the lounge, dining room and bar areas were excellent.
Stayed 2 nights in Jan 2024
Response from Ruth on 24 Jan 2024
Dear J, Thank you for taking the time to send a review. I am delighted the staff looked after you and you enjoyed dining in the restaurant. I'm sorry you were disappointed with the water quality and there were other issues with your room. I was not made aware of any problems so I couldn't arrange an alternative room for you. We do have ongoing plans for refurbishment during the quiet months. I hope we will see you again in the future and if there are any issues, please advise the reception staff of any problems, which will be passed on to me. Kind Regards, Andrew Chantrell, General Manager

10/10 Excellent

Nuala

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Lovely hotel, good food - I liked the breakfast, nice central location.
Stayed 2 nights in Oct 2023
Response from Ruth on 23 Oct 2023
Dear Nuala, Thank you for your review. I am glad you enjoyed your stay at the OGH Hotel and we hope to welcome you back in the future.Kind Regards, Andrew Chantrell, General Manager.

10/10 Excellent

John Michael Le

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at OGH was great,we felt totally pampered the whole time. All the staff were very attentive and polite but especially Kris Raggoo- the manager who was exceptional,nothing was too much trouble. Breakfasts were amazing,light lunches too- unfortunately however dinner was pricey and disappointing. That said- this hotel is excellent,we would definitely recommend it.
Stayed 3 nights in Aug 2023
Response from Ruth on 30 Aug 2023
Dear John, Thank you for your review. I am so pleased you had a great stay and the staff were polite and attentive. I'm sorry dinner was not as expected but glad you enjoyed breakfast and lunch. Thank you for your recommendation. We hope we can welcome you back in the future. Warm regards, Andrew Chantrell, General Manger.

8/10 Good

Toby

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
The Old Government Hotel in Guernsey
Your duty manger Govind is a jewel in the crown Advice for restaurant The eggs are awful. Try Burford Browns free range The curries are outstanding The chef disappointed us in the main restaurant He killed the scallops by trying too hard Mussels should not be added to such a sweet fish dish. Far too much salt indicates a chef who smokes and has lost tastebuds The seabass was overcooked and dry The vegetables were perfect and tasted as though they had been harvested that morning. The wedding over the weekend undermined our experience We lost access to the garden entirely and on the following morning, the breakfast room was ruined by loud conversations akin to a coach load of garrilous blackpool tourists who are socially badly behaved
Stayed 4 nights in Aug 2023
Response from Ruth on 31 Aug 2023
Dear Toby, Thank you for your review. I am sorry your stay was not as expected. I will liaise with the chef regarding the meals. I'm sorry you could not access the garden due to a function during your stay but I'm pleased Govind looked after you. Kind Regards, Andrew Chantrell, General Manager.

10/10 Excellent

Stephen, Iver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment my Wife and I arrived outside the hotel, we were made to feel warmly welcomed by the hotel team. The additional touches that I had requested were all in the room waiting for us that made our stay extra special. The sea view King room was absolutely stunning with a view over St Peter Port. That linked to the spa facilities were fantastic. My Wife and I will definitely be travelling back to the hotel in the not too distant future.
Stayed 3 nights in Jul 2023
Response from Ruth on 1 Aug 2023
Thank you for your review. I am delighted your room was comfortable and you enjoyed the views. Also I'm glad you enjoyed the facilities and the staff were friendly. It was a pleasure to host you and look forward to welcome you back in the future. Warm regards, Andrew Chantrell, General Manager.

10/10 Excellent

MR GL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel the staff are lovely and helpful. Would highly recommend if saying in Guernsey. The service is first class.
Stayed 2 nights in Jul 2023
Response from Ruth on 1 Aug 2023
Thank you for sharing your review. I am so pleased you enjoyed your stay at the hotel and your visit to Guernsey. Also I am glad the staff were friendly and helpful and gave great service. We hope to welcome you back in the future.

8/10 Good

Karen

Liked: Staff & service, room comfort
Weekend overnight stay
Lovely overnight stay, returning after 40 years. Hotel dining, bar and outside areas are amazing, Room was tired, bathroom needs an update.
Stayed 1 night in Jun 2023
Response from Ruth on 1 Aug 2023
Thank you for your review. I am so glad you enjoyed your stay at the hotel. Thank you for bringing the bathroom to our attention. We hope to see you again in the future. Warm regards, Andrew Chantrell, General Manager

10/10 Excellent

Warren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Jeremy

Stayed 1 night in Mar 2023

6/10 Okay

James

Stayed 1 night in Feb 2023

10/10 Excellent

s

Stayed 3 nights in Oct 2022

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always a pleasure staying in this beautiful hotel, it feels like coming home
Stayed 1 night in Oct 2022

10/10 Excellent

landrovers

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chris Duthie
We had a fantastic stay,everything was spotless, the staff were so friendly and couldn’t do enough for you. I would have no hesitation in recommending this place.
Stayed 6 nights in Sep 2022

10/10 Excellent

TIMOTHY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for east access to St Peter Port. All staff friendly and helpful without exception. Can’t do enough for the residents. Hotel condition good but fading here and there. Very good breakfasts.
Stayed 6 nights in Sep 2022

10/10 Excellent

Alison

Stayed 1 night in Sep 2022

10/10 Excellent

Richard

Stayed 2 nights in Sep 2022

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
We had a wonderful stay and the hotel was in a great position to explore. The staff were amazing and nothing was too much trouble.
Stayed 3 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Long & sunny weekend away
We came back to the hotel after a few years as we knew it had good facilities and, as the weather was good, wanted to take advantage of the lovely pool in between trips out. The hotel is starting to look tired now, worn carpets and scuffed paintwork which is unexpected in a Red Carnation Hotel. Our room was lovely and comfortable though and kept very clean. The pool area is lovely but small, particularly when families arrive, wanting to sit together but find it difficult to find the space to do so. There was only 2 of us but the area quickly feels cramped if more than a few rooms use it. Also, there was no pool service and on one day, after 4 hours no staff had been down to clear towels from sunbeams that were no longer being used or put out fresh towels. Reception and concierge staff were fabulous throughout. Bar staff less so but nothing a little further training couldn't sort out. Breakfast had a huge choice and was well cooked and delicious. Overall a good stay but very expensive for the state of the hotel in its tired state.
Stayed 4 nights in Jul 2022

10/10 Excellent

Henry

Stayed 4 nights in Jun 2022

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Hilary

Liked: Cleanliness, property conditions & facilities, room comfort
Trying hard to return to pre covid standards
Location good. Pool a real asset. Breakfast menu excellent. Evening menu good. Service rather haphazard - each person trying hard but not always coordinated and the gaps in service were unfortunate. As hospitality returns to normal I hope OHG will become a place of excellence again.
Stayed 3 nights in May 2022

10/10 Excellent

Mr Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are great and really look after you from the minute you arrive. They all went out of their way to ensure we had a great stay. Jaro was particularly helpful!
Stayed 3 nights in Apr 2022

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Excellent location, friendly staff, very good breakfast, very comfortable bed
Stayed 2 nights in Dec 2021

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historical building. Nothing too much trouble for the staff who were attentive and kind.
Stayed 4 nights in Nov 2021

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel - the staff, the ambience, the food, the service and the location
Stayed 2 nights in Nov 2021

8/10 Good

George

Stayed 2 nights in Sep 2021

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely week in a first class hotel which had a lot of money put into it. The island itself is stunning and well worth a visit
Stayed 7 nights in Sep 2021

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OGH is definitely 5 star
The OGH is definitely 5 star service, all the staff were extremely friendly and helpful. We had a mobility challenged party member and they couldn't do enough to help us. The rooms are charming and well appointed but a bit cosy because of age of building. Excellent dining room, lounges, garden, pool and spa/gym. You can walk 5 minutes down to front of St Peter for all the excellent restaurants. Bit of a climb back up.
Stayed 5 nights in Sep 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience with sublime service
We absolutely loved our weekend in St Peter Port, and the OGH was perfect! From the moment we walked through the door, we were made to feel extremely welcome. The building is beautiful and the staff are amazing. So many whose names I can’t recall but who were wonderful and made our stay so special (although Alessandro was particularly fantastic, and Roberto & Renato). Room was small but beautifully decorated with wonderful fittings and details - the most comfortable bed with gorgeous linen; it was a real treat to stay here. The restaurant was lovely & we had two fabulous evening meals with god wine and excellent service; breakfasts wonderful, sat outside on the terrace with a view out over the sea. Perfect location, just a 5 minute stroll down to the old town centre and the port area. First class luxury. We’ll be back next year for another break!
Stayed 2 nights in Sep 2021

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent in all respects. My only comment was my room was rather small. Otherwise very good and we will return. Staff particularly good. Front of house and restaurant 👍
Stayed 3 nights in Sep 2021

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Not 5 Stars
There was no doubt the impact of COVID had taken it’s toll on the OGH, the staff were tired and adjustments had to be made for the staff shortages they were experiencing. The staff on the ground couldn’t be faulted for their effort, but the experience was far from 5 star, there was a lack of management, in fact I didn’t see or speak to the Manager all week, staff went about their business without adequate direction and didn’t appear to have the level of training you would expect at a 5 star hotel to truly deliver the service you expect and see at other top hotels. Dirty plates were left throughout the hotel for hours, be it the pool area or room service in the corridors. The rooms were adequate, but lacked clean lines and warmth. We asked to be moved from our first room as it was so dowdy. We had booked a balcony room, which was a complete disappointment, it isn’t advertised as such, but the vast majority of the balconies are enclosed, with a part sliding window, they have decking on the floor and were so unwelcoming we spent no time at all using it. The website shows the proper balconies, of which there can be no more than 4, so the chances of getting one is not high – a bit more honesty OGH! Location was great, with easy access to the port; town and many other restaurants. If COVID presented a real opportunity for hotels such as the OGH to showcase what they can do, Red Carnation have missed that opportunity by some distance.
Stayed 7 nights in Aug 2021

10/10 Excellent

Ann-marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Staff members were all very warm and welcoming. From check in with Ula on reception who was incredibly professional, but also warm and friendly. She dealt with all of our requests efficiently. We ate in the brasserie and the food was superb, the head waiter Marciano was a star - hard working and again very professional. They even bought out a surprise dessert for my birthday! We used the gym and spa facilities which were very well equipped.
Stayed 1 night in Aug 2021

10/10 Excellent

Nic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous service
The reception and concierge staff were so helpful. We used the free valet parking some times twice in the day and nothing was too much trouble. Lots of smiley faces and good service. Although our room was compact! everything in it was of good quality, we slept soundly and heard very little noise. Breakfast had a great choice of buffet and numerous cooked options. Very well situated to walk down the hill into town. The restaurant were very helpful with food allergies especially when we ate the first night with little notice due to travel delays.
Stayed 7 nights in Aug 2021

8/10 Good

Hillius

Stayed 2 nights in Aug 2021

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent - rooms could benefit by provision of a fridge and room service breakfast could be improved but otherwise beautiful individually decorated
Stayed 3 nights in Jul 2021

10/10 Excellent

John

Stayed 2 nights in Jul 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stars except for food
The Hotel is five star in every way except food. The menus look exciting, but the food when it comes isn't special, some dishes are small, and the prices are high. Luckily there are many restaurants close-by to choose from
Stayed 4 nights in Jul 2021

10/10 Excellent

Jayne, Isle of Man

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the OGH from 2nd September for 9 nights via the air bubble from the Isle of Man. What an amazing week we had and the hotel just complemented it. A lovely traditional, very comfortable hotel. Coming back at the end of a busy day out was a total pleasure. We had a lovely room with a balcony & were lucky to have the sun shining through our window every morning. The breakfast and breakfast service was totally excellent, the staff could not do enough for you. All of the staff were really lovely but Alexandro & Ula (who was a joy) really stood out. Should we come back to Guernsey we would without a doubt stay there again. Thank you all.
Stayed 9 nights in Sep 2020

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were excellent, views on a good day were excellent too. The location is close in distance to the high street but via a steep hill and then to the harbour by flights of step (or longer via less steep high street). the building has character but is somewhat rambling. Queen room OK but not large, lighting chaotic controls and heating/cooling unpredictable. Written information about the hotel, facilities, restaurants, menus etc all poor to non existent.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Stayed 7 nights in Dec 2019

4/10 Poor

Julia

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Spa closed for entire stay - hugely disapppinting
Hugely disappointed that the entire spa area was closed for routine maintenance during my stay. I specifically chose this hotel to be able to relax and use the spa. The rest of the hotel, service, staff and breakfast was excellent, but it is really unreasonable to advertise such an expensive room and not mention the maintenance.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2019

8/10 Good

Graham

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for the town if you are on business or wish to shop VAT free!
Stayed 3 nights in Oct 2019

10/10 Excellent

R

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night business stay
Excellent as always.
Stayed 1 night in Oct 2019