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Reviews of Best Western Les Aureliades

3 out of 5
Best Western Les Aureliades
11 Avenue Barbara, Trignac, Loire-Atlantique

Reviews

8.6

Excellent

Rating 10 - Excellent. 171 out of 375 reviews" "
Rating 8 - Good. 161 out of 375 reviews" "
Rating 6 - Okay. 29 out of 375 reviews" "
Rating 4 - Poor. 9 out of 375 reviews" "
Rating 2 - Terrible. 5 out of 375 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jordan

Liked: Cleanliness, staff & service
I received a suite for the cost of a room. So plenty of space. Not a lot of amenities but space. Its annolder hotel. But the rooms were comfortable. Id stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Maylis

Stayed 1 night in Nov 2023

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need to replace the bed on room 110. Other than that, the room and building was excellent.
Stayed 3 nights in Sep 2023
Response from La reception on 29 Sept 2023
Thank you for your comment.We hope to see you again soon.Best regards,

8/10 Good

MARYSE

Stayed 1 night in Sep 2023

8/10 Good

MARYSE

Stayed 1 night in Aug 2023
Response from L'équipe de réception. on 28 Aug 2023
Bonjour,Nous vous remercions d'avoir pris le temps de nous laisser une note.Nous sommes ravis de savoir que vous avez apprécié votre séjour parmi nous.Cordialement,

10/10 Excellent

Yassine

Stayed 1 night in Aug 2023
Response from L'équipe de réception. on 28 Aug 2023
Bonjour,Nous vous remercions d'avoir pris le temps de nous laisser une note.Nous sommes ravis de savoir que vous avez apprécié votre séjour parmi nous.Cordialement,

10/10 Excellent

Caroline

Stayed 4 nights in Jul 2023
Response from BestWestern Reception on 26 Jul 2023
Bonjour,Toute l'équipe du Best Western est ravies d'avoir pu vous servir au mieux lors de votre deuxième séjour professionnelle au sein de notre résidence.Nous restons à votre disposition.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from BestWestern Reception on 26 Jul 2023
Bonjour,Toute l'équipe est ravies que votre séjour ce soit merveilleusement bien déroulé. Nous restons à votre disposition.

8/10 Good

Pascal

Stayed 1 night in Jun 2023
Response from BestWestern Reception on 26 Jul 2023
Bonjour,Nous sommes ravis que votre séjour se soit bien déroulé, et reste à votre écoute concernant les points à améliorer que vous avez pu constater lors de votre séjour.Nous restons à votre disposition.

10/10 Excellent

SINCLAIR

Stayed 1 night in May 2023
Response from BestWestern Reception on 26 Jul 2023
Bonjour,Exigeant de l'expérience offerte à nos clients lors de leurs séjours, nous sommes reconnaissant face à votre commentaire très positif,Nous restons à votre disposition

10/10 Excellent

Sylvie

Stayed 2 nights in May 2023
Response from BestWestern Reception on 26 Jul 2023
Bonjour,Ravi d'avoir pu vous offrir un agréable séjour au sein de notre résidence, anciennement Kyriad Prestige, devenu Best Western Les Aureliades*** le 1er Juin 2023.Nous restons à votre disposition.

8/10 Good

Yvan

Stayed 1 night in May 2023

10/10 Excellent

MARYSE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Antonio

Stayed 1 night in May 2023

10/10 Excellent

Anthony

Stayed 1 night in Apr 2023

10/10 Excellent

MARYSE

Stayed 1 night in Apr 2023

10/10 Excellent

Martine

Stayed 1 night in Apr 2023

10/10 Excellent

Jerome

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

8/10 Good

Jonathan

Stayed 2 nights in Feb 2023
Response from EQUIPE DU KYRIAD PRESTIGE on 7 Mar 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.L'équipe du Kyriad Prestige St Nazaire.

10/10 Excellent

Sébastien

Stayed 1 night in Feb 2023
Response from EQUIPE DU KYRIAD PRESTIGE on 7 Mar 2023
Cher Monsieur DUFOUR, Nous sommes ravis que vous ayez apprécié votre séjour.Au plaisir de vous accueillir prochainement.Veuillez agréer, Monsieur DUFOUR, nos salutations distinguées.L'équipe du Kyriad Prestige St Nazaire.

10/10 Excellent

GILLES

Stayed 2 nights in Feb 2023
Response from EQUIPE DU KYRIAD PRESTIGE on 7 Mar 2023
Monsieur BRULIN,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Monsieur BRULIN, nos salutations distinguées.L'équipe du Kyriad Prestige St Nazaire.

10/10 Excellent

Sinclair

Stayed 1 night in Jan 2023
Response from EQUIPE DU KYRIAD PRESTIGE on 7 Mar 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.L'équipe du Kyriad Prestige St Nazaire.

10/10 Excellent

Régis

Stayed 1 night in Jan 2023
Response from EQUIPE DU KYRIAD PRESTIGE on 23 Jan 2023
Madame, Monsieur,Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.L'équipe du Kyriad Prestige St Nazaire.

8/10 Good

JIMIN

Liked: Cleanliness, room comfort
Good enough to stay but limited things to enjoy
I chose this hotel in the last minutes as the plan was not organized at the time. Yet, the hotel condition was good enough to stay one night. They have a small poor outside, where already people were using. In general, there were nothing you can do nearby, so you may need a car to come and go out of this hotel to the town.
Stayed 1 night in Aug 2020

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kyriad hotel in Trignac
The hotel is great, always clean and tidy and comfortable. The staff their are the best attribute. Always friendly, smiling and helpful. Nice located in a pocket of restaurants and bakers.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 6 nights in Feb 2020
Response from Pierre Lefeuvre on 6 Mar 2020
Cher client, Merci pour votre notation. Bien à vous Pierre

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Pierre Lefeuvre on 20 Feb 2020
Cher client, Merci d'avoir laisser votre avis suite à votre séjour. Bien à vous Pierre Lefeuvre Responsable Exploitation

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pet friendly hotel
A nicely appointed hotel with very friendly staff located just outside St Nazaire. The room was clean & a good size & the bed was very comfortable. It's a pet-friendly hotel so we brought our dog with us & even though I had omitted to mention this on my booking form there was no problem when we arrived. There a couple of "chain" restaurants within walking distance but you'd have to go into St Nazaire if you were looking for something traditional.
Stayed 1 night in Aug 2019
Response from Pierre Lefeuvre on 20 Feb 2020
Dear Kevin, I would like to thank you for your back. All the team was really happy to welcome you and your dog ;) Hoping to see you again Best Regards Pierre Lefeuvre Hotel manager

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel with local restaurants within a two minute walk. Good location for the shipyards. Breakfast limited, but typical continental style
Stayed 1 night in Apr 2019

10/10 Excellent

Georgiy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Basic hotel located far away from the center. There are restaurant and grocery shops around the hotel. The area is pretty quiet.
Stayed 4 nights in Mar 2018

10/10 Excellent

LIBBY, SCOTLAND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Stayed here 5 nights, Apartment was lovely and well equipped
Stayed 5 nights in Aug 2017

8/10 Good

kerry, Waterford Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Would recommend this hotel (tho car essential)
Stayed here for 2 nights while visiting St Nazaire. IT`s a little bit outside the town in a quiet commercial area with a few new residential apts nearby also. For this reason a car is probably essential. We had a car so we were fine. I`m not sure how frequent buses pass by but there is a bus stop nearby. It`s about 3 to 4 kilometres to the centre of town. The hotel is very new and modern so has all the mod cons. Very Clean. Staff very friendly and spoke English very well. There are 3 fabulous restaurants nearby only 2 minutes walk away, I recommend "la Bouchere" It`s like a Grill and had menus in english.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent hotel. Nice modern rooms. Full amenities. Good internet. Free parking. Great for business travel

8/10 Good

Laura, Florida

Liked: Cleanliness, property conditions & facilities, room comfort
Not as good as last time
The second stay was not as good as the first time at this hotel. I got to my room and the hair dryer (wall mounted) didn't work and they didn't have any spares to use, so I had to change rooms. Then the room didn't have any liquid soap (shampoo/bath gel) in the dispenser - I went to the desk to ask and they said they were out - didn't have any for my 3-night stay. Thankfully, I had my own travel shampoo. The in-room refrigerator and microwave is nice. The self-service laundry is expensive (6 euro wash/4 euro dry) and the dryer didn't not dry very well - I had to hang everything up overnight to finish drying. The staff is nice, room was clean, the breakfast is a little pricey, but good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel, clean, and cozy. The staff were very helpful and friendly.

6/10 Okay

Iain, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
St. Nazaire Hotel
No air-conditioning and free water, coffee and tea provided the first day was never replenished. The lady said it was a free welcome gift. What rubbish! All hotels replenish tea and coffee at least. Next time I would make 3 separate bookings (after all, there is no discount for subsequent nights' stay) and be sure to have fresh linen and a full stock of water, tea and coffee each day. The pillows in the hotel were horrible. One was too big and the second too small; both were hard and lumpy. Why do European Hotels never consider the sleep comfort of their guests? Hot rooms with lumpy pillows are not comfortable and are not a recipe for a decent night's sleep.

8/10 Good

Kate, West midlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but beware hidden charges!
We have just return from 5 nights at the kyriad prestige in Trignac. The hotel is located within a small area currently under some development therefore if you want a beautiful location this is not for you! We had driven over so had the flexibility of the car and used this to our advantage to explore neighbouring areas. St Nazaire is small but lots of nice things to do with the kids; skate/scooter park, playgrounds, bouncy castles, fields, beaches etc and the nearby beaches of pornichet and la baule are beautiful clean and sandy beaches. Lots of adventure and water parks within a one hour drive of here. We had a very warm and accommodating reception on our arrival and the few problems we had were sorted immediately and with no problem. The outdoor pool was very clean and heated which was a bonus! All areas of hotel were immaculate and room cleaning was daily. Our only complaint was that the accommodation is advertised as having kitchen facilities; which it does but at an ADDITIONAL cost of €15/night. The gym is also chargeable at €5/person/day. We felt this was not made clear when we booked and would have added considerable cost to our overall stay so we didn't use either. Overall a great holiday for us and we would definitely come here again.

8/10 Good

Jb, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds
comfortable clean room. difficult to find. Sat Nav unable to find address so we had to call hotel for directions. On an industrial estate. Very strange location.

6/10 Okay

Verified traveller

Good price and central to downtown
Simple clean room that was downtown and had great food close by. Be nice to have better parking.

10/10 Excellent

Bendjima

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 2 nights in Mar 2024

10/10 Excellent

gilles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calme, propre, l'accueil excellent. 👍👍
Stayed 3 nights in Dec 2023

10/10 Excellent

Aqiil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

gilles

Travelled with family
Liked: Cleanliness
Propreté et calme.
Stayed 1 night in Nov 2023
Response from L'équipe de réception. on 23 Nov 2023
Bonjour Gilles,Nous vous remercions d'avoir partagé votre expérience avec nous et sommes ravis que votre séjour se soit bien passé. C'est avec plaisir que nous vous accueillerons à nouveau parmi nous. CordialementLa réception

10/10 Excellent

Armand

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from L'équipe de réception. on 3 Nov 2023
Bonjour Armand,Nous vous remercions d'avoir pris le temps de nous laisser un commentaire.Nous sommes ravis de savoir que vous avez apprécié votre séjour parmi nous.Cordialement,

10/10 Excellent

marie odile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
étape de transit
Stayed 1 night in Aug 2023
Response from l'équipe du Best Western Les Auréliades on 19 Oct 2023
Cher client, toute l'équipe du Best Western les Auréliades vous remercie d'avoir pris le temps de partager votre expérience client sur hôtels.comNous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nousNous espérons vous accueillir à nouveau très bientôt dans notre établissement CordialementL'équipe du Best Western Les Auréliades

4/10 Poor

Frederic

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from L'équipe de réception. on 3 Nov 2023
Cher Frederic,Nous vous remercions d'avoir pris le temps de nous laisser un commentaire.Nous sommes navrés de savoir que nous n'avons pas réussi à répondre à vos attentes.Nous espérons pouvoir vous accueillir de nouveau afin de pouvoir répondre au mieux à vos attentes.Cordialement,

10/10 Excellent

Falk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel wurde vormals von Kyriad betrieben und liegt am Rand eines Gewerbegebiets. Daher ist es als Tagungshotel gedacht, kann jedoch auch gut Ausgangspunkt für Ausflüge in die Umgebung sein. Es zeichnet sich aus durch sehr freundliches Personal, saubere Zimmer und nahegelegenen Pool. Parkmöglichkeiten sind ausreichend vorhanden.
Stayed 11 nights in Aug 2023
Response from Reception desk on 2 Sept 2023
Dear Falk,Thank you for taking the time to leave a comment.It's really important for us.We hope to see you again soon.Best regards,

6/10 Okay

Henk

Stayed 3 nights in Aug 2023

10/10 Excellent

Didier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon établissement
Une semaine en famille. L'hôtel est propre, bien insonorisé, la piscine est chauffée, nous avons passé un bien agréable séjour. Quelques minutes de marche suffisent pour accéder au bus ou pour aller au centre commercial.
Stayed 8 nights in Aug 2023
Response from L'équipe de réception. on 14 Aug 2023
Bonjour Mr Hoarau,Nous sommes ravis de savoir que vous avez apprécié votre séjour dans notre résidence.Nous vous remercions de votre commentaire.Cordialement.

10/10 Excellent

gilles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On a changé de chambre lit inconfortable, matelas très dur, porte coulissante serrure cassé.
Stayed 9 nights in Jul 2023
Response from BestWestern Reception on 26 Jul 2023
Bonjour,Nous vous remercions pour la pertinence de votre commentaire, nous espérons que vous passeriez un agréable séjour lors d'une prochaine visite.Au plaisir de vous accueillir au sein de notre résidence BestWestern Les Aureliades.