expedia

Reviews

4.4 / 5Excellent
1,393 reviews

Your dates need to occur after 2020-01-21. Try updating your dates to see prices for your trip.

    4.4

    Excellent

    5 - Excellent
    872
    4 - Good
    348
    3 - Okay
    89
    2 - Mediocre
    42
    1 - Poor
    42
    4.6
    Cleanliness
    4.4
    Service and Staff
    4.5
    Amenities
    4.5
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Time for an updated holiday review of this Expedia VIP property I stayed at for a few days.  The check in process was efficient considering they are working with a skeleton crew.  Angel at the front desk was welcoming and made sure I was aware of the property amenities.  A special mention to Michelle at the front desk who secured my luggage when the bell person was busy elsewhere.  Considering I had plenty of heavy luggage, she made it easy for me since I am disabled.  Its obvious their management team cross trains their forward facing team members in more than just one area.   The Royale Floor was closed for the holidays, however the property made up for it by providing full breakfast access to their restaurant Hibiscus.  They also provided the complimentary drink tickets as well.  Hibiscus is a welcomed oasis after a long day or flight.  Its worthy to mention that Hibiscus had special holiday buffets for both holidays and they were above & beyond special.  As mentioned the property was on a skeleton crew and the housekeeping team was inconsistent with their daily room change.  However the rooms were cleaned efficiently.  I recommend that you take advantage of the spa and pool areas as they have improved significantly.  The 11 Bar is always a welcoming place and they get my drinks made right. The bell team of Amilcar, Animal, & Antonio were very helpful at check out with my luggage & were knowledgable of local restaurants.

    Stayed 6 nights in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Nice interiors. I want to use more free bar and gym, but closed earlier. should be open late.

    Stayed 2 nights in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    They gave me VIP treatment and gave me room #1005 “AMAZING”

    Stayed 1 night in Dec 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Staff & service, amenities, property conditions & facilities

    Staff, including taxi company retained superb. Fantastic Room. Very good meals. Consistently excellent staff. Very quiet.

    Stayed 3 nights in Jan 2020

    Tell us how we can improve our site