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Reviews of Carat Hotel

4 out of 5
Carat Hotel
Guang Yuan Zhong Road, 388, Guangzhou, Guangdong

Reviews

7.6

Good

Rating 10 - Excellent. 86 out of 266 reviews" "
Rating 8 - Good. 112 out of 266 reviews" "
Rating 6 - Okay. 31 out of 266 reviews" "
Rating 4 - Poor. 16 out of 266 reviews" "
Rating 2 - Terrible. 21 out of 266 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Comfort

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good
Stayed 5 nights in Nov 2019

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable I liked it a lot. The hotel design is also superb and I really liked the idea of pone shutter closing both the toilet and bathroom door. The breakfast can be improved to accommodate the international travellers better.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love it every time I come here
The rooms are great the food is good the location is comfortable
Stayed 5 nights in Oct 2018

6/10 Okay

Ljnus, Calgary, Canada

Liked: Staff & service
Disliked: Cleanliness
Beds comfortable. But rooms have mold on the ceiling and when we asked we were told that we could change our room but all rooms were the same. Coffee good and bfast good in the morning if you stick with pastries. Dinner buffet disappointing. Very helpful staff, though. With a little tic, this would be comfortable and decent place to stay.
Stayed 4 nights in Oct 2018

4/10 Poor

ABRAR

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

BHAVESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017

6/10 Okay

Liqiang

Liked: Staff & service
Stayed 1 night in Nov 2017

10/10 Excellent

Emelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Great Hotel. I’ve used it since 2013. Very clean..... food needs more continental dishes and taste.
Stayed 7 nights in Oct 2017

4/10 Poor

Adekunle

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
BEAUTIFUL HOTEL, POOR SERVICE! (BEWARE OF FRAUD)
For all the white glove service, and friendly smiles at arrival, the hotel didn't live up to it's promise. Staffers had a better command of the English language than most typical hotels in the area, but failed to be helpful when it most mattered. The front desk (which had a convenient currency exchange service) was fully aware of how fraudulent taxicab drivers were in the city, and gave no advance warning to clients. After I was defrauded by a taxi-cab driver of over Y450 through a very slick scheme, the front desk confirmed to me that the bills the driver had passed on to me were all fake, and described in detail how the fraud was perpetrated. It was definitely medicine after death! It made no sense that they were that aware of what was going on and wouldn't warn clients ahead. They almost seemed complicit in the fraud. Also anytime you complained about anything was when their command of the English always disappeared. I quickly came to realize that it was their way of avoiding responsibility- a standard way of not wanting to solve clients' complaints or problems. I left a country I had fallen in love with, very bitter and disillusioned. Will never stay here again, nor visit China. SAD! :-(
Stayed 3 nights in Oct 2017

6/10 Okay

Pok

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
This was not the 1st time I stayed at Royal Tulip. The services was good previously but the recent experience that I had was not so pleasant. The check in staff was kind of rude, my mini bar was lock, remains of hair in the bathroom drainage wasn't clear on a daily basis.
Stayed 4 nights in Jul 2017

10/10 Excellent

Rebeca, Los Angeles , CA

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful Hotel , Excelent rooms.
Love the rooms, the space , the housekeeping service , the 24 hour option for room service , most of the staff understand english, very clean ! Very easy to get taxi ir transportation from the hotel, very quite and restful . Beautiful rooms , bar and dinning room.

10/10 Excellent

Ganeswaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Water supply
All are good. Just the water system need to be improved.

4/10 Poor

Scott, New Zealand

Disliked: Property conditions & facilities
A tired hotel
I was very underwhelmed by this Hotel. We apparently got a room upgrade (I would hate to see what our original room was like). There were watermarks and cracking on the walls, the furnishings had the veneer peeling away from them in places and the handle for the cupboard in which the minibar was kept was broken. Basically I got the impression that this, once upon a time, may have been a nice Hotel (albeit quirky in terms of some of the furnishings, room set-up, insect theme of prints on the walls etc) but has just been allowed to fall into disrepair and now presents as shabby and tired. I am not usually a complainer but I was seriously disappointed. There was a brochure in the room that set out all the Tulip brand of Hotels. There are the Tulip Inns (3 stars), the Golden Tulip Hotels (4 stars) and the Royal Tulips - which are supposed to be 5 star and top of the brand. Based on the Royal Tulip in Guangzhou I would not book another Tulip Hotel and will revert to the more well known and trusted brands.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Far away from downtown.
Our first room was supposed to be a non smoking room when we checked in, it reeked of cigarettes. We asked for a second room, the key didn't work and we waited in the hall way with our luggage for about 20 minutes waiting for them to fix the lock. No apologies were offered. It wasn't a good start and a good impression.

10/10 Excellent

kaushal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel
It was neat and clean hotel with amenities of an Indian 5 star hotel. Free Wifi and within 2 km to Indian Restaurant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
It was great experience, i stay 9 nights in this hotel. everything is okay, Except the A/C I had given complaint in reception and they send a techniction, But the problem remain same

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Nice and clean. Be prepared for interpretation if you don't speak Cantonese.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome for the price
Manager on duty was exceptionally nice this is my 8th stay I will always recommend it

4/10 Poor

Amrit, Calgary,Canada

Disliked: Staff & service, room comfort
Far from Canton fair
Hotel is not close to any shopping, restaurants or any activity.

2/10 Terrible

Will, Hong Kong

Disliked: Staff & service, room comfort
Not that great experience
When we first check in, the reception staffs are not collaborative. They are not helping each other and did not greet customers well. Waited for a while to be served and we check in our original booking room and it smells terrible of cigarette. Then they do not have other similar rooms for us as the hotel was fully booked and we need to pay an extra RMB208 for upgrade. In total we paid RMB908, we should have a little extra to stay in a 5 star hotel in the CBD area. While checking out, we waited 15 minutes to be served by the reception. I would only rate this hotel a 2.5 star.

4/10 Poor

Paresh

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bad stay
Very bad stay .... Worst Aircondition .... Always at 27 degrees even after rooms being changed 3 times.... Had lived in this hotel earlier but this time the service was a big let down

8/10 Good

Paul, Victoria, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice discovery
If not for it's remote location, it's a nice hotel and value for money.

8/10 Good

YANKUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel.
I have been staying in this hotel for 3 nights, all the facilities was great, but however, it was not very convenient.

8/10 Good

Thierry, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but not the ideal location
You will hardly find a better price for a 5 star hotel, we stayed there 5 nights and the only 2 things I would complain is the heating and the location. The location is not too far from downtown Guangzhou but there is just nothing close by except old buildings, roads and highways, so we always had to take a cab everyday nevertheless you do not need to worry because they have a good sound proof windows so it is quiet inside. The heating was partially working inside the 2 rooms that I have been, it was not cold inside but it did not allow me to go up to the temperature I wanted. Other than that everything was great, the service, the breakfast and its variety, the cleanliness of the rooms and hotel, the spa, the pool, the amazing massage etc.. Overall, if you are looking for a very quiet place and if you don't mind to be a little outside the action and don't mind what surrounds you, this is definitely the place to go

10/10 Excellent

Patience, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel with very good price rate
Loooooooved it each time and will always chose it for my stay in Guangzhou on every visit

8/10 Good

Erick, L.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Royal Tulip Guangzhou
If you want breakfast buffet is 30 RMB. GYM is very small with only 2 treadmill machines and old exercise equipment. Swimming pool is very nice. inroom entertainment is only 4 international TV channels (1 is HBO). Dinner buffet is 150 RMB for "single" guests.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Samuel

Disliked: Staff & service, property conditions & facilities

10/10 Excellent

MAN MEI, puneet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i always make my customer stay over here, real value for money

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel bad location
Stayed at this hotel after a friend had recomended. Good value for money and very nice however some rooms do not have windows. It is also out of the way and difficult to walk to anywhere from the hotel. You need to take a taxi to nearly everwhere. Wanda plaza is not far with lots of shops only a few mins in a cab. We also found it difficult at times to get a cab. Overall I would not go back because of the location.

8/10 Good

Chee Seng, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is clean and comfortable.

8/10 Good

Yuet fu Alfred

Liked: Staff & service, property conditions & facilities

10/10 Excellent

KUMAR SAURABH, NEW DELHI INDIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST HOTEL IN GUANGZHOU IN ITS CLASS
WE WERE IN CHINA FOR ALMOST 8 -9 DAYS AND IN GUANGZHOU WE WERE FOR TWO DAYS. FIRST DAY WE WERE IN HOTEL SOFITEL WHICH IS RENOWNED BRAND IN THE INDUSTRY. AND FOR SECOND DAY AS A TRIAL BASIS WE BOOKED THIS HOTEL BUT NO WHERE WE FOUND THE SERVICES FAR FROM A INTERNATIONAL LABLE HOTEL.. IN MY OPENION FOLLOWING ARE THE BEST SUITABLE THINGS FOR THIS HOTEL, 1) EXCELLENT AND CO-OPERATIVE STAFF 2) VERY GOOD LOCATION SITUATED NEAR CITY CENTER AND ON THE WAY TO AIRPORT EXPRESSWAY 3) VERY DELICIOUS BREAKFAST 4) VERY SPACEIOUS AND CLEAN ROOM lOVE THE WAY THEY TREAT THERE GUESTS .

8/10 Good

Vassileios(Bill), AUSTRALIAN ENGLISH TEACHER IN GUANGDONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOPS IN SERVICE WITH A FEW RESERVATIONS
Two one-day stays, before and after a trip to Hong Kong. The hotel was very comfortable, close to public transport, and the food was magnificent, very international and catering to all tastes !!! I was a bit annoyed at my booking not being recalled at reception, when I returned, and also staff failed to give me a wake-up call for my departure. Otherwise, the hotel is tops and is linked to the Kyriad National, where I stayed in Paris and was delighted by the service.

10/10 Excellent

Alejandro, Monterrey , Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great fare
Excellent hotel

8/10 Good

jfpelletier, montreal canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
top hotel in this area, hotel boutique at cheap pr
very very nice spa, design hotel new tendance. the price was excellent and staff perfect. The pool top so again for those price amazing

10/10 Excellent

inbar, yiwu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come again
Not the first time I said in this hotel. The location is so so it's 25 minutes to the canton fair if there is no traffic. However the hotel is wonderful the staff is friendly the breakfast is great the Wi-Fi doesn't really work in the room but in the lobby it's okay there's HBO and the prices if you book in advance are reasonable

10/10 Excellent

inbar, yiwu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfectly good option
i love this hotel, every time. i have stayed there 6 times, for the canton fair. it's 20 min ride if there are no traffics, but there usually is so take 45 min. the hotel offers a shuttle. use it. they offer a ride back as well, the rooms are great, i love that there is HBO, the internet in the rooms is not great, so if you are looking to work, try the lobby. the breakfast is wonderful, in the dinner: the buffet is over priced, but nice, try the tuna sandwich and fish if your up for dinner. the staff is great and speaks good enough english. the hotel offers after dinner shuttles to the center of GZ. the only thing is: they prices have really risen up in the past 2 years. but it's still nice

2/10 Terrible

arian, Montreal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be warned
our stay was terrible! I had to cancel my stay, because of the terrible conditions of the hotel. It's basically an hourly hotel where locals bring in their working girls. Strange white fluids on the covers, rooms had no windows and to top it all a very strong mouldy odor

10/10 Excellent

Celso, Miami FL USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
Everything was great other than the neighborhood it wasn't bad or anything just not close to anything very industrial area but a very nice hotel and very nice spa had a great massage

2/10 Terrible

Jurney man

Disliked: Staff & service, room comfort
Sorry, but I can't tell it's 5 star hotel
I had 4 concern. 1- Didn't have any window. 2- Didn't have enough different food in buffet 3- Staff was not qualified. 4- Hardware was not working. Explanation: 1- I did read on review that room doesn't have window, but I didn't know how important to see sky. I felt I was in the box, couldn't breath. Couldn't sleep, couldn't wake up 2- Since I don't eat meat, I couldn't find anything to eat. There is no enough fruits, no enough vegetable. 3- I spend 2 nights in there. And I didn't have buffet in my package. First day I went to restaurant, I asked to waitress to bring some cheese for me, they didn't have it on buffet. I paid the bill after breakfast. Second day, they made me pay the bill before I sit down and eat. I didn't feel comfortable. I felt they don't know what they are doing. 3- Price was absolutely fair. But when you call 5 star hotel, it should have everything working. - I couldn't fill up bath tub, it was leaking. - Faucet in the bathroom was leaking. I had to push it strongly each time I use it. - I couldn't check my weight, it was not working.

8/10 Good

Julie, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Great bedding!! Poor taxi service
I had stayed here 3 years ago and was overly impressed by room and service. This time however service was lacking. Service meaning cooperation from staff and the inability to convince a taxi driver to take us from the hotel to the metro or from the metro to the hotel !! We even stopped further out from the hotel thinking a driver will take us as it was further to drive - we offered money all to no avail and found ourselves walking over 7km back to the hotel.

2/10 Terrible

Evarist, M

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel is under the brigde too noissy
Some rooms do not have windows when your in the room it's like sleeping in box.

2/10 Terrible

Chiou Lin, Australia

Disliked: Staff & service, property conditions & facilities, room comfort
Bad location, customer service -poor English
Bad customer service- poor English . Location hard to find . Handly to get taxi

8/10 Good

Renee, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, especially for the low price!
We have just returned from our 11 night stay at this hotel. It was a very cheap stay about $53NZD per night and we were very pleasantly surprised at the room. It was luxurious and comfortable. The staff were great, most of them had a bit of English and they tried very hard to help as much as they could. The room was serviced daily. The Cantonese restaurant was far cheaper than the western restaurant and the food was nice. The location was a bit far from the city attractions but a taxi never cost us more than 30RMB sometimes as little us 16RMB. The reception can call a taxi for you when you leave in the morning and write the location down in Chinese. They have a map they can email you in Chinese to show the taxi driver where the hotel is. There is a small store almost outside the hotel and a few blocks away there are some great markets and a very large store that sells everything you could ever need as well as some small restaurants. The only downfall is a few of the nights we had someone staying either beside or above us and the noise of the plumbing whenever they used the tap or the toilet was very loud in our room. Other than that it is an excellent place to stay just be aware it is not located right in the city.

10/10 Excellent

Denie, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Damian

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in center area!
The staff doesnt speak english except for a few phrases so dont expect them to be helpful when asking. In general, the room and facilities are great. There is free wifi, though the speed is kind of slow. Around 60 TV channels, but only 2 of them in english. Definitely not on of the best hotels I've been to, but you get a lot of value for the price.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Hansol, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely designed hotel!
Overall, I would recommend this hotel. This is above level in China. Not a typical Chinese hotel. Especially, there were hardly smelling cigarette smoke!! With this price, I would definitely come back!