Ratings based on 213 Verified Reviews

4.0 out of 5
81% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from 福岡県


Posted 23-Dec-2016
ホテルまでタクシーで行きましたがぼったくりに遭いホテルのスタッフに助けを求めるも役に立たず。 また部屋の鍵を預け、出かけた後取りに行くと、フロントの人は何人かいるものの現地語しか話せないスタッフしか対応できないため鍵が欲しいことが伝わらず、英語が話せるスタッフが電話応対を現地語でしており、またかかってくれば英語が話せるスタッフがわざわざまた電話に出ていて鍵をもらうだけにすごく待たされた。現地語で話すなら現地語しか話せないスタッフが電話対応し、英語が話せるスタッフはフロント対応すればいいのに!とフロントに行く度に思った。また、朝ご飯付きで予約したにも関わらず毎朝毎晩、レストランスタッフから予約されてないと言われフロントに確認しなければならず本当に煩わしかったです。部屋もシャワーとトイレは仕切られていたもののドアが1つしかなくシャワーを使う間はトイレのドアにならないためとても不便でした。ホテルが大きいだけで内容的には4星には当たらないくらいでした。3星くらいでしょう。
5out of 5
by A verified traveller

This traveller left a rating score only Posted 09-Oct-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 04-Oct-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 01-Aug-2016 on Hotels
5out of 5
by Paulo from Sao Caetano do Sul

Voltarei sempre a me hospedar nesse hotel

Posted 13-Jun-2016 on Hotels
Fiquei muito contente pois o hotel é bonito e um otimo cafe da manhã bem variado e muitas coisas boas para comer. Hotel bem bonito e otimo preço
5out of 5
by KISEON from 한국

Posted 24-May-2016 on Hotels
청결하고 상당히 마음에 든다 가격대비훌륭한 곳이다
4out of 5
for Everyone
by A verified traveller

Nice and clean hotel

Posted 19-May-2016
Nice and clean. Be prepared for interpretation if you don't speak Cantonese.
5out of 5
by A verified traveller

Awesome for the price

Posted 26-Apr-2016 on Hotels
Manager on duty was exceptionally nice this is my 8th stay I will always recommend it
2out of 5
by Amrit from Calgary,Canada

Far from Canton fair

Posted 23-Apr-2016 on Hotels
Hotel is not close to any shopping, restaurants or any activity.
1out of 5
by A verified traveller from Hong Kong

Not that great experience

Posted 18-Apr-2016
Pros: Nothing
Cons: Staffs need to be more collaborative and attentive.
Location: Far from places
When we first check in, the reception staffs are not collaborative. They are not helping each other and did not greet customers well. Waited for a while to be served and we check in our original booking room and it smells terrible of cigarette. Then they do not have other similar rooms for us as the hotel was fully booked and we need to pay an extra RMB208 for upgrade. In total we paid RMB908, we should have a little extra to stay in a 5 star hotel in the CBD area. While checking out, we waited 15 minutes to be served by the reception. I would only rate this hotel a 2.5 star.