Ratings based on 245 Verified Reviews

3.9 out of 5
72% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by BHAVESH

This traveller left a rating score only Posted 10-Nov-2017 on Hotels
3 out of 5
by Liqiang

This traveller left a rating score only Posted 06-Nov-2017 on Hotels
5 out of 5
by Emelia

Highly recommend

Posted 05-Nov-2017 on Hotels
Great Hotel. I’ve used it since 2013. Very clean..... food needs more continental dishes and taste.
2 out of 5
by Adekunle

BEAUTIFUL HOTEL, POOR SERVICE! (BEWARE OF FRAUD)

Posted 29-Oct-2017 on Hotels
For all the white glove service, and friendly smiles at arrival, the hotel didn't live up to it's promise. Staffers had a better command of the English language than most typical hotels in the area, but failed to be helpful when it most mattered. The front desk (which had a convenient currency exchange service) was fully aware of how fraudulent taxicab drivers were in the city, and gave no advance warning to clients. After I was defrauded by a taxi-cab driver of over Y450 through a very slick scheme, the front desk confirmed to me that the bills the driver had passed on to me were all fake, and described in detail how the fraud was perpetrated. It was definitely medicine after death! It made no sense that they were that aware of what was going on and wouldn't warn clients ahead. They almost seemed complicit in the fraud. Also anytime you complained about anything was when their command of the English always disappeared. I quickly came to realize that it was their way of avoiding responsibility- a standard way of not wanting to solve clients' complaints or problems. I left a country I had fallen in love with, very bitter and disillusioned. Will never stay here again, nor visit China. SAD! :-(
3 out of 5
by Pok

Posted 20-Jul-2017 on Hotels
This was not the 1st time I stayed at Royal Tulip. The services was good previously but the recent experience that I had was not so pleasant. The check in staff was kind of rude, my mini bar was lock, remains of hair in the bathroom drainage wasn't clear on a daily basis.
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles , CA

Beautiful Hotel , Excelent rooms.

Posted 27-May-2017
Pros: Love the rooms, the space , the housekeeping service , the 24 hour option for room service , most of the staff understand english, very clean !
Cons: the waitress look overwored and tired , need to alternate they staff so they don't get so tired.The food at the buffet repeats too much the same menu
Love the rooms, the space , the housekeeping service , the 24 hour option for room service , most of the staff understand english, very clean ! Very easy to get taxi ir transportation from the hotel, very quite and restful . Beautiful rooms , bar and dinning room.
5 out of 5
by Ganeswaran

Water supply

Posted 27-May-2017 on Hotels
All are good. Just the water system need to be improved.
2 out of 5
by A verified traveller from New Zealand

A tired hotel

Posted 29-Apr-2017
Pros: The breakfast was Ok and the staff were friendly-ish.
Cons: The Hotel needs reinvigoration
Location: We found the Hotel was not really close to anything touristy.
I was very underwhelmed by this Hotel. We apparently got a room upgrade (I would hate to see what our original room was like). There were watermarks and cracking on the walls, the furnishings had the veneer peeling away from them in places and the handle for the cupboard in which the minibar was kept was broken. Basically I got the impression that this, once upon a time, may have been a nice Hotel (albeit quirky in terms of some of the furnishings, room set-up, insect theme of prints on the walls etc) but has just been allowed to fall into disrepair and now presents as shabby and tired. I am not usually a complainer but I was seriously disappointed. There was a brochure in the room that set out all the Tulip brand of Hotels. There are the Tulip Inns (3 stars), the Golden Tulip Hotels (4 stars) and the Royal Tulips - which are supposed to be 5 star and top of the brand. Based on the Royal Tulip in Guangzhou I would not book another Tulip Hotel and will revert to the more well known and trusted brands.
3 out of 5
by A verified traveller

Far away from downtown.

Posted 03-Feb-2017 on Hotels
Our first room was supposed to be a non smoking room when we checked in, it reeked of cigarettes. We asked for a second room, the key didn't work and we waited in the hall way with our luggage for about 20 minutes waiting for them to fix the lock. No apologies were offered. It wasn't a good start and a good impression.
5 out of 5
by A verified traveller

Clean Hotel

Posted 14-Nov-2016 on Hotels
It was neat and clean hotel with amenities of an Indian 5 star hotel. Free Wifi and within 2 km to Indian Restaurant