Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
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Reviews of Real de Minas Poliforum

3 out of 5
Real de Minas Poliforum
Blvd. Adolfo López Mateos No. 2211, Col. Las Bugambilias Ote, León, GTO

Reviews

8.0

Very good

Rating 10 - Excellent. 484 out of 1000 reviews" "
Rating 8 - Good. 248 out of 1000 reviews" "
Rating 6 - Okay. 128 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 76 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Martín N on 10 Apr 2024
Gracias por su estancia con nosotros, valoramos el tiempo que nos brindó para darnos su calificación lamentamos que no fuera del todo placentera, le estaremos esperando, será un privilegio atenderle.

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Martín N on 10 Apr 2024
Gracias por su estancia con nosotros, valoramos el tiempo que nos regala para hacernos saber su calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

8/10 Good

oscar

Stayed 1 night in Mar 2024
Response from Martín N on 10 Apr 2024
Gracias por su estancia con nosotros, valoramos el tiempo que nos regala para hacernos saber su calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

10/10 Excellent

Antonio, calexico

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, walking distance from Poliforum León, which use the local convention center, just across the street, literally. Friendly staff, and the breakfast is one of a kind.
Stayed 4 nights in Mar 2024
Response from Martín N on 11 Mar 2024
Thank you for booking with us, your rating is very important to us, it is satisfying to know that we met your expectations, we will mention your comments to our staff, we are sure they will be happy, we will be waiting for you on your next trip, it will be a privilege to serve you.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was ver nice and approachable
Stayed 5 nights in Feb 2024
Response from Martín N on 2 Mar 2024
Gracias por su estancia con nosotros, valoramos el tiempo que nos brindó para darnos su calificación y comentarios, es satisfactorio saber que logramos cumplir sus expectativas, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The reception staff, upon check-in, was not very friendly. The gentleman who helped with our luggage to our room was extremely helpful with our luggage and with questions we had regarding tickets to a soccer match we attended.
Stayed 1 night in Feb 2024
Response from Martín N on 12 Feb 2024
Thank you for booking at our hotel. We greatly appreciate the time you give us to give us your comments and observations, which we will review in detail in order to achieve your total satisfaction. We will be waiting for you on your next trip. It will be a privilege to serve you.

10/10 Excellent

Roberto

Stayed 1 night in Jan 2024
Response from Martin N on 8 Feb 2024
Gracias por su estancia con nosotros, valoramos el tiempo que se tomó para darnos su calificación, les estaremos esperando en su próximo viaje, será un privilegio atenderle.

8/10 Good

MARIO

Stayed 3 nights in Jan 2024
Response from Martín N on 22 Jan 2024
Gracias por reservar en nuestro hotel, valoramos el tiempo que nos regala para darnos su calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

10/10 Excellent

Alonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was friendly the staff was polite and quickess about the services
Stayed 9 nights in Dec 2023
Response from Martín N on 10 Jan 2024
Thank you for booking with us, we value the time you give us to give us your rating and comments, it is fantastic to know that you enjoyed your stay with us, we will be waiting for you on your next trip, it will be a privilege to serve you.

6/10 Okay

Stan

Stayed 3 nights in Dec 2023
Response from Martín N on 10 Jan 2024
Gracias por su estanca con nosotros, valoramos mucho el tiempo que nos regala para darnos su calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

4/10 Poor

Alfred

Stayed 2 nights in Nov 2023
Response from Martín N on 10 Jan 2024
Gracias por reservar en nuestro hotel, agradecemos el tiempo que se tomó para darnos su calificación, esperamos tenerle de regreso en su próximo viaje, le estaremos esperando con los brazos abiertos, será un privilegio atenderle.

10/10 Excellent

Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Martin N on 10 Jan 2024
Gracias por su estancia con nosotros, valoramos el tiempo que nos regala para darnos sus comentarios y calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

6/10 Okay

jose

Business traveller
Liked: Cleanliness, property conditions & facilities
I dint like that they question when I ask for a key that I lose the got mean
Stayed 2 nights in Oct 2023

6/10 Okay

Jose R

Travelled with family, Travelled with partner
It was ok
Stayed 5 nights in Sep 2023
Response from Martín N on 25 Oct 2023
Thank you for booking with us, we appreciate the time you give us to give us your rating and comment, we will be waiting for you on your next trip, it will be a privilege to serve you.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly
Stayed 1 night in Sep 2023
Response from Martín N on 25 Oct 2023
Thank you for booking with us, we appreciate the time you give us to give us your rating and comment, we will be waiting for you on your next trip, it will be a privilege to serve you.

10/10 Excellent

Cecilia

Stayed 1 night in Sep 2023
Response from Martín N on 25 Oct 2023
Gracias por reservar con nosotros, agradecemos el tiempo que se tomó para darnos su calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

10/10 Excellent

Gloria

Liked: Staff & service, property conditions & facilities
I like the receptionist very nice but the guy that help us with our luggage very mean he also give us towels for the pool in an mean manner. He is a tall bold guy.
Stayed 1 night in Sep 2023
Response from Martín N on 25 Oct 2023
Thank you for booking with us, we appreciate the time you give us to give us your rating and comment, which we will review in detail in order to achieve your total satisfaction, we will be waiting for you on your next trip, it will be a privilege to serve you.

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool
Stayed 2 nights in Aug 2023
Response from Martin N on 7 Oct 2023
Gracias por reservar con nosotros, valoramos el tiempo que se tomó para darnos su calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

6/10 Okay

Eli

Stayed 1 night in Aug 2023
Response from Martín N on 8 Sept 2023
Gracias por hospedare con nosotros, valoramos el tiempo que se tomo para darnos su calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

8/10 Good

Lidia

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 3 nights in Jul 2023
Response from Martín N on 8 Sept 2023
Gracias por hospedare con nosotros, valoramos el tiempo que se tomo para darnos su calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

10/10 Excellent

Maritza

Stayed 3 nights in Aug 2023
Response from Martín N on 8 Sept 2023
Gracias por hospedare con nosotros, valoramos el tiempo que se tomo para darnos su calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

10/10 Excellent

leticia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip
We stayed in 4 hotels during our trip and this was one of our favorites. As soon as you walk through the doors, you are greeted with art and antiques. Then their is a nice restaurant where we had 3 delicious meals and then breathtaking pool. Every single area of this property is beautiful and nicely kept. Rooms and simple, but clean and have cable tv. Our favorite part of this hotel was the pool and the breakfast.
Stayed 2 nights in Jul 2023
Response from Martín N on 9 Aug 2023
Thank you for your stay with us, we really appreciate the time you give us with your comments, it is satisfying to know that we met your expectations, we will share it with our staff, I am sure they will be happy to know it, we will be waiting for you on your next trip, it will be in privilege to serve you.

8/10 Good

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Martín N on 9 Aug 2023
Gracias por su estancia con nosotros, agradecemos el tiempo que nos brindo para darnos su calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Martín N on 9 Aug 2023
Gracias por su estancia con nosotros, agradecemos el tiempo que nos brindo para darnos su calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place for such bad service!
Hotel was very nice, but Hotel staff is VERY loud early in the morning. They talk, walk and move around very loud and slamming doors hard. Not a hotel where you can sleep in. Bartender have no clue how to make drinks. Pored straight out the bottle and very stiff, not very friendly. No eye contact, heard them gossip about other guest. No professionalism. Would never stay there, ever!
Stayed 2 nights in Jun 2023
Response from Martín N on 3 Jul 2023
Thank you for booking at our hotel, we greatly appreciate the time you gave us to give us your rating and comments, we regret that your stay was not so pleasant, we will investigate in detail what you tell us in order to achieve your total satisfaction, we hope to see you again the opportunity to have you in this your home, it will be a privilege to serve you.

6/10 Okay

Gerardo

Travelled with partner
Liked: Cleanliness
It was a little of inconvenience due to the weather was hot and the property had an electricity issue that stop working the AC. Units for several rooms so it took 2 days to fix that.
Stayed 4 nights in Jun 2023
Response from Martín N on 27 Jun 2023
Thank you for your stay with us, we are very sorry for the inconvenience presented, we will work hard to avoid this type of setback and thus achieve your total satisfaction, we will be waiting for you on your next trip, it will be a privilege to serve you.

8/10 Good

Federico

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Buen hotel pero mal servicio de recepción.
Las dos señoritas de la recepción son muy groseras y son totalmente incompetentes. En general el hotel esta muy bonito y comodo.
Stayed 1 night in Jun 2023
Response from Martín N on 19 Jun 2023
Gracias por reservar en nuestro hotel, agradecemos el tiempo que nos brinda para darnos sus comentarios y calificación, atenderemos con gusto las observaciones que nos provee con la finalidad de lograr su satisfacción total, le estaremos esperando en su próximo viaje será un privilegio atenderle.

6/10 Okay

Don

Travelled with family
The beds need to be updated; queen mattress good in size but hard as a rock to sleep comfortably. Just being honest, if this was corrected it would get greater review.
Stayed 1 night in Jun 2023
Response from Martín N on 19 Jun 2023
Thank you for your stay with us, we appreciate the time you gave us to give us your rating and comments, we will gladly review the issue of mattresses, we will be waiting for you on your next trip, it will be a privilege to serve you.

10/10 Excellent

Egmont

Liked: Cleanliness, staff & service, property conditions & facilities
We love the place
Stayed 3 nights in May 2023
Response from Martín N on 10 Jun 2023
Thank you for your stay with us, it is very satisfying for us to know that we met your expectations, we will be waiting for you on your next trip, it will be a privilege to serve you.

4/10 Poor

Claudia

Disliked: Cleanliness
Stayed 3 nights in May 2023
Response from Martín N on 17 May 2023
Gracias por si estancia con nosotros, su calificación es de gran utilidad, es por ello que valoramos el tiempo que se tomo para darnos su puntuación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

4/10 Poor

Karla

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s very clean and staff very friendly… I choos
Stayed 1 night in Apr 2023
Response from Martín N on 15 May 2023
Thank you for booking with us, your comments and rating are important to us, we will be waiting for you on your next trip, it will be a privilege to serve you.

8/10 Good

maria

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Martín N on 15 May 2023
Gracias por reservar con nosotros, sus comentarios y calificación son importantes para nosotros, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Martín N on 15 May 2023
Gracias por reservar en nuestro hotel, apreciamos mucho el tiempo que nos brindó para darnos su calificación, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 3 nights in Apr 2023
Response from Martín N on 6 Apr 2023
Thank you for staying with us, we appreciate the time to give us your rating and comments, we will be waiting for you on your next trip, it will be a privilege to serve you.

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was really nice, everyone was helpful and there were good amenities within the hotel. One of the only things that I was disappointed about was that there wasn’t any laundry, though the Expedia profile mentions it and it was one of the reasons we booked. Had to spend about 3 hours the next day at a laundromat. Lastly, and more of a personal thing, outside of the hotel the area isn’t super walkable/not a lot of historical sightings. Mostly for families or futbol fans when there’s a game. Otherwise a decent stay.
Response from Martín N on 21 Mar 2023
Thank you for your stay with us, we appreciate the time you gave us to make your comments and observations, which we will review in detail in order to improve our services, we will be waiting for you on your next trip, it will be a privilege to serve you.

8/10 Good

armando

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location for shopping and really close to the soccer stadium. I disliked that we had to get our key card activated every time we left the hotel area.
Stayed 4 nights in Mar 2023
Response from Martín N on 11 Mar 2023
Thank you for your stay with us, we appreciate the time you took to give us your comments, we will review them in order to achieve your total satisfaction, we will be waiting for you on your next trip, it will be a privilege to serve you.

10/10 Excellent

Herbert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and a great place to stay!
Stayed 3 nights in Feb 2023
Response from Martín N on 11 Mar 2023
Thank you for your stay with us, we appreciate the time you gave us to give us your rating and comments, we will be waiting for you on your next trip, it will be a privilege to serve you.

10/10 Excellent

Herbert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff individuals were very friendly, polite and graceful. We spend 4 days on it and we will gladly do it again.
Stayed 2 nights in Feb 2023
Response from Martín N on 11 Mar 2023
Thank you for your stay and rating, it is satisfying to know that your stay with us was pleasant, we will extend it to our collaborators, we are sure that it will be motivating for them

10/10 Excellent

mayra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio todo
Stayed 4 nights in Feb 2023
Response from Martín N on 11 Mar 2023
Gracias por su estancia y calificación, esperamos tenerle pronto de regreso en esta su casa, será un privilegio atenderle.

6/10 Okay

Maribel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms were comfortable with a nice view of the pool The waterfall into the pool was unique The girl at front desk at customer service counter was unprofessional I didn’t quite understand where my room was and went back to ask and she knew I was standing in front of her but her conversation with another employee about personal matters was more important
Response from Martín N on 13 Mar 2023
Thank you for your stay with us, we really appreciate the time you took to give us your observations and comments, we will review them in detail in order to achieve your total satisfaction, we will be waiting for you on your next trip, it will be a privilege to serve you.

10/10 Excellent

Oscar

Stayed 1 night in Jan 2023

8/10 Good

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a

6/10 Okay

Leonardo

Stayed 1 night in Dec 2022
Response from Martín N on 3 Jan 2023
Gracias por su estancia con nosotros, su calificación es importante, apreciamos el tiempo que se tomo para hacerlo, le estaremos esperando en su pròximo viaje, será un privilegio atenderle.

10/10 Excellent

YVONNE

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wonderful place to stay with the kids the area is very close by many places to shop and lots of places to do things with the family and kids
Response from Martín N on 7 Nov 2022
Thank you for your stay with us, it is satisfying to know that your stay with us was pleasant, we will be waiting for you on your next trip, it will be a privilege to serve you.

10/10 Excellent

Rafael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables todo el personal, solo sería climatizar la alberca en caso cuando baje la temperatura como fue en este caso la visita
Stayed 1 night in Oct 2022
Response from Martín N on 28 Oct 2022
Gracias por su reserva con nosotros, sus comentarios y calificación son muy importantes ya que nos permiten trabajar en su comodidad, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

4/10 Poor

Antonio Estrada

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
las personas que están en el mostrador no son amables con las personas
Stayed 3 nights in Aug 2022
Response from Martín N on 3 Sept 2022
Gracias por su reserva con nosotros, agradecemos el tiempo que se tomo para darnos sus comentarios y observaciones, las revisaremos detalladamente, le estaremos esperando en su próximo viaje, será un privilegio atenderle.

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I liked the staff, not so much reception, but everyone else wonderful! Especially our housekeeper and valet personnel always extra helpful!!!
Stayed 3 nights in Jul 2022
Response from Martín N on 3 Aug 2022
Thank you for your stay with us, we appreciate the time you took to give us your comments and observations, we will share them with our collaborators, I am sure they will be happy with the news, we will be waiting for you, it will be a privilege to serve you.

10/10 Excellent

Francisco, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
grate stay
Stayed 5 nights in Jul 2022
Response from Martín N on 20 Jul 2022
Thank you very much for your stay with us, it is motivating to know that your stay with us was pleasant, we will be waiting for you on your next trip, it will be a privilege to serve you.

10/10 Excellent

Erasmo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has everything you need for a great price
Stayed 1 night in Jul 2022
Response from Martín N on 20 Jul 2022
Thank you very much for your stay with us, it is motivating to know that your stay with us was pleasant, we will be waiting for you on your next trip, it will be a privilege to serve you.

10/10 Excellent

Gregory

Stayed 1 night in May 2022
Response from Martín N on 3 Jun 2022
Gracias por su estancia con nosotros, su calificación es importante para nosotros, le estaremos esperando en su próxima visita a nuestra ciudad, le estaremos esperando, será un privilegio atenderle.