Front of property

Reviews of One Silao

3 out of 5
One Silao
Carretera León, Silao. Km 153 500, Silao, GTO

Reviews

8.6

Excellent

Rating 10 - Excellent. 280 out of 548 reviews" "
Rating 8 - Good. 185 out of 548 reviews" "
Rating 6 - Okay. 57 out of 548 reviews" "
Rating 4 - Poor. 16 out of 548 reviews" "
Rating 2 - Terrible. 10 out of 548 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area
Stayed 1 night in Mar 2024

10/10 Excellent

jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location
Stayed 1 night in Jan 2024
Response from Gloria A on 1 Feb 2024
Estimado Jesús,Muchas gracias por compartirnos su experiencia de servicio.Me da gusto saber que la ubicación fue de su agrado.Le esperamos pronto de regreso en esta su casa.Cordialmente,

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I thought I already had the worst coffee in my life until I got up this morning and tried to have a cup of coffee here.
Stayed 1 night in Nov 2023

10/10 Excellent

GILBERTO, EL PASO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer Service.!!!
Stayed 1 night in Oct 2023
Response from Gloria A on 30 Nov 2023
Estimado Gilberto,Aprecio mucho sus comentarios.Me da gusto saber que cumplimos con sus expectativas de servicio.Le esperamos pronto de regreso en esta su casa.Cordialmente,

10/10 Excellent

Victor

Stayed 1 night in Sep 2023
Response from Gloria A on 30 Nov 2023
Estimado Víctor,Agradezco mucho que se haya tomado el tiempo de compartirnos su experiencia de servicio.Me da gusto saber que cumplimos con sus expectativas.Le esperamos de regreso en esta su casa.Cordialmente,

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Maria

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Gloria A on 30 Aug 2023
Estimada Maria,Muchas gracias por compartirnos su experiencia de servicio. Sera un placer contar con su preferencia en sus próximas visitas.Saludos cordiales,

8/10 Good

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Todo muy bien, el personal muy atento y amable, hotel nuevo y precio accesible con rico desayuno incluído!
Stayed 1 night in Aug 2023
Response from Gloria A on 30 Aug 2023
Estimado Luis,Agradezco mucho que se haya tomado el tiempo de compartirnos su experiencia de servicio.Me da gusto saber que cumplimos con sus expectativas.Le esperamos pronto de regreso en esta su casa.Cordialmente,

10/10 Excellent

Armando

Liked: Amenities
Great front desk service, the hallway carpet needs some cleaning. Conveniently close to airport.
Stayed 1 night in Aug 2023
Response from Gloria A on 30 Aug 2023
Estimado Armando,Agradezco mucho que se haya tomado el tiempo de compartirnos su experiencia de servicio. Tenga la seguridad que mantendremos el enfoque en la mejora continua del servicio.Lo esperamos de regreso en esta su casa.Saludos cordiales,

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, breakfast was delicious. Friendly staff.
Stayed 12 nights in Jun 2023
Response from Gloria A on 29 Jun 2023
Estimado Rubén,Agradezco el tiempo para enviarnos sus comentarios.Me da mucho gusto que el servicio fue de su agrado.Le esperamos pronto en esta su casa.Saludos,

6/10 Okay

MARIA

Stayed 1 night in Jun 2023
Response from Gloria A on 29 Jun 2023
Estimada María,Gracias por compartirnos su experiencia de servicio. Esperando tener la oportunidad de volver a recibirla en esta su casa para atenderla como usted merece.Cordialmente,

8/10 Good

Stephanie

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
I stayed one night in this hotel because I had an early flight the next day. It’s really close to the airport and that is the sole reason I picked this hotel. The room, the comforter had stains, the pillowcases had stains, and the towels had stains. The extra bolt on the door had been broken off. The sink in the restroom wouldn’t drain. The room felt dirty to me.
Stayed 1 night in May 2023
Response from Gloria A on 30 May 2023
Estimada Stephanie,Le pido mis mas sinceras disculpas debido a los inconvenientes presentados durante su estancia. Lamentamos profundamente haberle proporcionado un servicio por debajo del nivel de calidad que nos caracteriza y por la imagen que le hemos creado. Le aseguro que tomare las medidas necesarias para que hechos de esta índole no se vuelvan a presentar, mejorando así nuestra calidad en el servicio. Quedo a sus apreciables órdenes.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Food
Stayed 1 night in May 2023
Response from Gloria A on 30 May 2023
Estimada Verónica,Muchas gracias por compartirnos su experiencia de servicio.Me da gusto saber que disfrutó de las instalaciones y que cumplimos con nuestra misión de servicio.Le esperamos pronto de regreso en esta su casa.Cordialmente,

10/10 Excellent

Mary

Liked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Gloria A on 23 May 2023
Estimada Mary,Muchas gracias por compartirnos su experiencia de servicio.Me da gusto saber que disfrutó de las instalaciones y que cumplimos con nuestra misión de servicio.Le esperamos pronto de regreso en esta su casa.Cordialmente,

8/10 Good

Luis Javier

Liked: Cleanliness, staff & service
I have a room in the corner first level, quietly night, but just walking to the elevator all the noise from the others rooms,,don’t understand why television so lauded,, and the hallway carpet so dirty,, great staff, and breakfast good, close to the airport,,
Stayed 1 night in May 2023
Response from Gloria A on 30 May 2023
Estimado Luis Javier,Muchas gracias por compartirnos su experiencia de servicio. Me da gusto saber que el servicio fue de su agrado. Lamento los inconvenientes ocurridos durante su estancia, le aseguro hemos tomado las acciones necesarias.Espero tener la oportunidad de volver a recibirle en esta su casa para atenderle como usted se merece.Cordialmente,

10/10 Excellent

claudia judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Gloria A on 29 May 2023
Estimada Claudia,Muchas gracias por compartirnos su experiencia de servicio.Me da gusto saber que disfrutó de las instalaciones y que cumplimos con nuestra misión de servicio.Le esperamos pronto de regreso en esta su casa.Cordialmente,

8/10 Good

Carlos

Stayed 1 night in Mar 2023
Response from Gloria A on 24 Mar 2023
Estimado Carlos,Agradezco mucho que se haya tomado el tiempo de compartirnos su experiencia.Lo esperamos con gusto en esta su casa.Saludos,

6/10 Okay

Carlos

Stayed 1 night in Mar 2023
Response from Gloria A on 24 Mar 2023
Estimado Carlos,Agradezco que se haya tomado tiempo de compartirnos su experiencia de Servicio. Tenga la seguridad que mantendremos el enfoque en la mejora continua.Lo esperamos con gusto de regreso.Saludos,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff were very helpful. Very close to the airport.
Stayed 1 night in Feb 2023
Response from Leonardo Pérez on 21 Feb 2023
THANK YOU FOR YOUR VALUABLE COMMENTS. AND A PLEASURE TO HAVE MEETED YOUR EXPECTATIONS.We appreciate your selection

8/10 Good

Reynaldo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jan 2023
Response from Leonardo Pérez on 21 Feb 2023
Thanks for preference

8/10 Good

Edith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amable
Response from . on 18 Jan 2023
Estimada Edith,Agradezco mucho que se haya tomado el tiempo de compartirnos su experiencia de servicio.Me da gusto saber que cumplimos con todas sus expectativas.Le esperamos pronto de regreso en esta su casa.Cordialmente,Gloria AlcántaraGerente General

10/10 Excellent

LORENA

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Dec 2022
Response from Leonardo Pérez on 21 Feb 2023
Estimada Lorena. Aprecio sus comentarios.Me da gusto saber que cumplimos con sus expectativas de servicio e instalaciones.Le esperamos pronto de regreso en esta su casa.Cordialmente,

10/10 Excellent

Atli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly staff. Just perfect for one nights stay. The breakfast provided was excellent. Very happy with the stay.
Response from Leonardo Pérez on 21 Feb 2023
Dear Atli. We appreciate his feedback. We are pleased to know that we met your expectations of service and facilities. We hope to see you back soon in his house. Cordially.

10/10 Excellent

Félix Alí

Liked: Cleanliness, staff & service, property conditions & facilities
Great location of the hotel, people is always kind and with an smile on their face. The check in and check out was really fast and easy. Breakfast on time even on weekends.

8/10 Good

Ah Lim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient (near the airport) and fair for the price.
Stayed 1 night in Nov 2022

10/10 Excellent

Ignacio

Stayed 1 night in Jul 2022

8/10 Good

José l

Stayed 1 night in Aug 2022

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gracias
Stayed 6 nights in Aug 2022

10/10 Excellent

cirilo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fre
Stayed 1 night in Jun 2022

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2022

8/10 Good

Blanca G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Leonardo Pérez on 3 May 2022
Buenas tardes Srta. Blanca, agradecemos su preferencia y sus buenos comentarios. Un placer contar con su visita, la esperamos con los brazos abiertos para futuras visitas. Gracias.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
I don't speak Spanish, but the staff were friendly and worked to understand me and to aid me in my needs. Also, the breakfast was delicious, hot, and filling. I would hands down recommend One to any of my friends asking aboit where to stay.
Stayed 1 night in Feb 2022
Response from Leonardo Pérez on 3 May 2022
Hello Ms. Linda, Thank´s for your good comments. It´s a pleasure to know we met your expectations. We look forward to seeing you on your future visits.

4/10 Poor

Floreli

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Cigarette smoke at the hotel at 2am
Stayed 1 night in Feb 2022
Response from Leonardo Pérez on 3 May 2022
Hello dear guest. We offer you an apology for the inconvenience. We are working to prevent this type of inconvenience from happening, so that your next visit is pleasant. Regards and I remain at your service.

10/10 Excellent

Moises

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M gusto mucho
Stayed 1 night in Jan 2022

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Ariosto

Business traveller
Stayed 1 night in Nov 2021

10/10 Excellent

linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the airport it’s a great 1-night stay. 100MX/person ($2) taxi ride from the airport 8 mins away. The desk manager checked us in at 9p and helped us order dinner to be delivered. By the time we got to our room and got settled the delicious meal had appeared dor $4 including a beer!!
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Excellent service, hotel clean and nice
Stayed 1 night in Sep 2021

8/10 Good

RICARDO

Stayed 1 night in Jul 2021

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the value !!!
Stayed 1 night in Jul 2021

10/10 Excellent

ERICK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great price and there is a 24hr convinience store about 20ft from the building. Room was clean. I will definitely be stayimg here again.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, but nothing nearby.
No restaurants nearby. Very helpful staff. Starbucks located in same parking lot.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Definitely. Best place. Alot off technology. Have to use the key for everything.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was neat and tidy. Perfect enough for a one night stay. It ls perfectly located, right by airport and also has a Starbucks and a convenience store in the same plaza. Quick check in and check out.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Rooms
Great place just to sleep for the night. The bathrooms are awesome!
Stayed 1 night in Feb 2021