Interior detail

Reviews of NEhotel Nueva Estancia

3.5 out of 5
NEhotel Nueva Estancia
Blvd Adolfo Lopez Mateos 1317, León, GTO

Reviews

8.4

Very good

Rating 10 - Excellent. 322 out of 657 reviews" "
Rating 8 - Good. 209 out of 657 reviews" "
Rating 6 - Okay. 76 out of 657 reviews" "
Rating 4 - Poor. 29 out of 657 reviews" "
Rating 2 - Terrible. 21 out of 657 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Aldo

Stayed 2 nights in Dec 2023

6/10 Okay

Alejandro

Travelled with family
Lacks maintenance, has potential but shower was very bad, carpet dirty, overall in poorly maintained
Stayed 3 nights in Dec 2023

4/10 Poor

Kate

Liked: Cleanliness
Disliked: Property conditions & facilities
Attractive hotel but clearly having problems. The daytime desk staff seemed confused and distracted. The room was nice but no hot water or washcloth. Lots of construction but few travelers. The restaurant was good and more together than the hotel.

10/10 Excellent

Albino

Liked: Cleanliness, staff & service
Still a good hotel , personal friendly and knowledgeable, just need some improvements they’re working on it ( renovating) hopefully can be ready for my next trip
Stayed 2 nights in Nov 2023

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to shopping center and Bus station.
Stayed 2 nights in Oct 2023

2/10 Terrible

Alberto

Liked: Staff & service
Disliked: Property conditions & facilities
Room is outdated, check in took too long because I did the payment with Expedia and they didn’t have my reservation. Room so smelly , bathroom very bad smell ! I got a big headache from the smell. I had to pay a deposit for $1500 mxn
Stayed 1 night in Nov 2023

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is a nice place to stay with good location
Stayed 4 nights in Sep 2023

10/10 Excellent

Alejandro

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed and pillows are good, good location, excellent staff
Stayed 1 night in Sep 2023

6/10 Okay

Dayeli

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

SERVIACERO, LEON

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Aldo

Travelled with family
Liked: Cleanliness, property conditions & facilities
The Hotel was amazing and all the amenities was excellent, the only one star was the guy in reception, was rude and unfriendly…!!
Stayed 1 night in Jun 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was accommodating and courteous
Stayed 1 night in Jun 2023

8/10 Good

Jose

Stayed 1 night in Jun 2023

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice but surrounding areas not so much.

8/10 Good

Candida

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Our phone wasn’t working which means we had to physically go to reception desk for any needs. Other than that everything else was excellent. Especially the staff, everyone friendly and professional. Highly recommended.
Stayed 5 nights in May 2023

10/10 Excellent

Eduardo, Costa Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the hot water was missing.. other then that everything was very good..
Stayed 1 night in Apr 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and a fun place to be and the staff is like a second family or friends to me and makes me feel at home and will do just about anything to help and treat me like a friend
Stayed 4 nights in Apr 2023

4/10 Poor

Omar

Travelled with family
Liked: Staff & service
Good location and friendly staff. Blow dryer in room didn’t work, neither did the Wifi. Missed 3 days of work because of the spotty service. Kept getting told I was going to get new passwords for a private wifi connection and never got it.

4/10 Poor

Cynthia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here.
I paid for 2 rooms upfront poolside and my rooms were not poolside and the shower flooded the bathroom and got my clothes wet for a special occasion. The beds and pillows were hard and the ironing board was broken. I had to write down my complaints because manager was not there. Also got charged for 2 more people because my revised reservation didn’t show 2 more people.
Stayed 1 night in Nov 2022

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to shops. Housekeeping was awesome, we'd call with requests and they were taken care of right away.
Stayed 3 nights in Oct 2022

4/10 Poor

Elizabeth

Stayed 4 nights in Sep 2022

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 1 night in Sep 2022

10/10 Excellent

Celica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Weather was amazing, staff was nice, kind and very helpful at all times. Hotel was clean and remodeled rooms.
Stayed 2 nights in Sep 2022

6/10 Okay

Sara Emma

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

sahira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Luisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff the poolside service is awesome I recommend the pizza
Stayed 10 nights in Jun 2022

8/10 Good

Ingrid

Stayed 1 night in May 2022

6/10 Okay

Anna

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Hotel from the outside is very nice. Room is dusty, old, horrible carpet and bathroom is disgusting
Stayed 1 night in May 2022

10/10 Excellent

Cecilia Lizeth

Stayed 1 night in Feb 2022

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Very nice hotel.
Great hotel. I wouldn't really want to stay anywhere else.
Stayed 1 night in Dec 2021

2/10 Terrible

cynthia

Stayed 4 nights in Dec 2021

6/10 Okay

Tulio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Lovely hotel, amazing staff, tasty food and close proximity to most shopping. Would stay here again, but would recommend not using such hard mattresses on the 8th (#802) floor. There was also a flood of water sitting stagnant on the 8th floor everyday.
Stayed 2 nights in Nov 2021

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2021

6/10 Okay

Maria

Travelled with family, Travelled with group
Liked: Room comfort
Nice place to stay
My 2 nigh stay was ok. The place was comfortable, the decorations were nice. It was a small quiet place and local to stay for a family wedding weekend. The staff was friendly. The pool was a bit dirty to get in. I was hoping to use the jacuzzi but it wasn't working at the time. The restaurant had great service. The only think was that my shower was draining so slow. I had to call the service man to come fix it.
Stayed 2 nights in Oct 2021

2/10 Terrible

CLAUDIA ELIZABETH, HOUSTON

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is beautiful and close to the area where they sale leather items. The staff this time (I’ve stayed there 3 times already ) horrible. No greetings, rude, unhelpful. Will have to book a different place next time a visit Leon.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent, pretty centrally located hotel
This is a decent and comfortable hotel to stay. Location is pretty central. Our room had a pretty modern look and was spacious and clean. Bed is comfortable. Service was good. Hotel personnel was wearing masks and room service/cleaning crew are wearing white plastic overalls and gloves. We had two minor issues: 1) The safe in our room did not lock. 2) Wifi works and download speeds are decent except there are some sort of port blocking (imap/pop3) that I was not able to download mail without first connecting to my company VPN (normally VPN connection is not required) or access on my phone when connected to cellular data (not wifi). If you are using a web based mail service this should not effect you. These two issues are minor. I am sure they would solve the safe issue if we really need it.
Stayed 3 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel very clean and good service.
Stayed 1 night in Jul 2021

6/10 Okay

Wanda

Stayed 3 nights in Jun 2021

10/10 Excellent

Jetzabel i

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las instalaciones muy acogedoras
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación y precio.
Una excelente opción en la ciudad de León, un hotel recién remodelado y conveniente. La relación precio-calidad es muy buena y la limpieza es inmejorable, además de una excelente atención del personal.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De los mejores lugares en Leon. Atencion en recepción de el personal de la noche 11-7 fue excepcional.
Stayed 1 night in May 2021

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble lugar, los cuartos muy amplios y agusto, la alberca está increíble y la ubicación es excelente
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy conveniente lugar. Cerca de shopping y buenos restaurantes.
Stayed 1 night in May 2021

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real bargain
Very nice room but many things were loose, especially in the bathroom. This hotel is well located in a good area and, although few spoke English, I reminded myself I AM IN MEXICO and I should make every effort to speak Spanish. The did make efforts to secure my comfort. It was well worth the price. It is a beautiful property and has several pools and a small gym. The restaurant is pleasant but avoid the adjoining Starbucks which is inadequate
Stayed 3 nights in May 2021

8/10 Good

monica, Bakersfield Ca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very welcoming. All the staff was always so friendly and helpful.
Stayed 10 nights in Dec 2020

10/10 Excellent

Joel

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and very comfortable. Everyone is very friendly.
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Overall great service y excellent location
Stayed 3 nights in Nov 2020

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020