Presidential Suite, 1 King Bed | Living area | 32-inch LED TV with cable channels, TV

Reviews of Hotel Misión Guanajuato

3.5 out of 5
Hotel Misión Guanajuato
Camino Antiguo A Marfil Km 2.5, Guanajuato, GTO

Reviews

7.4

Good

Rating 10 - Excellent. 254 out of 890 reviews" "
Rating 8 - Good. 302 out of 890 reviews" "
Rating 6 - Okay. 197 out of 890 reviews" "
Rating 4 - Poor. 81 out of 890 reviews" "
Rating 2 - Terrible. 56 out of 890 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Patricia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
no apto para discapacitados, el acceso es muy complejo debe ser caminando y el camino no es seguro. el personal no fue muy amable. pagué desayuno incluido en reservación, me dijeron en check in que no estaba incluido. tuve que indagar y hasta el dia siguiente aceptaron que si estaba pagado. mala organización.
Stayed 1 night in Mar 2024
Response from H.MISION on 19 Mar 2024
ESTIMADO HUESPED, LAMENTAMOS LO SUCEDIDO TRATAMOS DE MEJORAR DIA CON DIA EN LA CALIDAD DE NUESTRO SERVICIO

10/10 Excellent

James, Los Angeles

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Reservas on 8 Feb 2024
Gracias por su visita

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, amenities
Le falta mantenimiento, cuartos fríos, minisplit no servía pero me cambiaron de habitación
Stayed 1 night in Jan 2024
Response from Reservas on 31 Jan 2024
Estimado Sr MartinEspero se encuentre de lo mejor. Lamentamos la mala experiencia al momento. Y que se resolvió al momento

4/10 Poor

Salvador

Disliked: Staff & service, property conditions & facilities, room comfort
I will not return
It's a nice building but with a lot of opportunities in maintenance. The experience at the reception was really bad, I made the checkin on line, but any way we we forced to fill the same form at frontdesk. The access to the room is quite complicated, there is no elevator and you need to go over some stairs with your luggage, no help from the staff. When we entered the room, no towels, soap or toilet paper. When we asked for them we received a bad mode response. We only received good treatment from the Waitress and the restaurant staff., the food is good.
Stayed 2 nights in Nov 2023
Response from Hmisión on 17 Nov 2023
¡Buenas tardes!Agradecemos que se haya compartido su experiencia en el hotel, Lamentamos lo sucedido durante su estancia, Trabajamos día con día para mejorar la calidad de nuestro servicio.

2/10 Terrible

Luis

Liked: Staff & service
Disliked: Property conditions & facilities
Check if the elevator is working
Incredible that the elevator didn’t work, and the bell boy told us that more than 6 months have passed without working, my wife is pregnant and our room was in 5th floor, thanks that we only spent one night, the hotel needs a renewal, and the towels are too old
Stayed 1 night in Apr 2023
Response from Reservas Gto on 19 Apr 2023
Lamentamos la mala experiencia que presento Agradecemos sus comentarios

6/10 Okay

JUAN CARLOS

Stayed 3 nights in Feb 2023
Response from Reservas Gto on 11 Apr 2023
Gracias

6/10 Okay

TEOFILO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Las instalaciones estan regulares… las fotos se ven mejor que lo que esta en realidad… el desayuno regular… el trato de los empleados muy bien! Si volveria a Guanajuato me gustaría buscar otro hotel…
Response from Reservas Gto on 6 Jan 2023
Gracias por sus comentarios

4/10 Poor

Claudia

Travelled with partner
Disliked: Amenities, property conditions & facilities
No hubo agua caliente para bañarse. Alguien entro don una llave a nuestro cuarto. Las llaves Del lavabo gotean todo el tiempo
Stayed 2 nights in Nov 2022
Response from Reservas Gto on 26 Dec 2022
Gracias por sus comentarios Revisaremos los puntos antes mencionados

2/10 Terrible

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, but the room had a mildew sewer smell. Some of the lights did not work. We had a large party stay at this hotel and almost everyone had a similar experience.
Stayed 3 nights in Nov 2022
Response from Reservas Gto on 26 Dec 2022
Gracias por sus comentarios

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

8/10 Good

SIRISH N

Stayed 1 night in Aug 2022
Response from Reservas Gto on 23 Aug 2022
Gracias

4/10 Poor

Diego

Travelled with group
Disliked: Amenities, property conditions & facilities
El hotel es viejo y tiene muchas fallas. Tuvimos que ser reubicados de habitación ya que la puerta no cerraba con llave y la regadera no servía. El staff es amable pero no dan la información completa y crean confusión. Las fotos de la propiedad habrán sido tomadas varios años atrás pues se ve muy distinto. Misión ya no es lo que era antes.
Stayed 2 nights in May 2022
Response from Reservas Gto on 15 Jun 2022
Gracias por sus comentarios Sr. Diego

8/10 Good

Marco

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!
Stayed 3 nights in Apr 2022
Response from Reservas Gto on 15 Apr 2022
Gracias!! Por su comentarios

8/10 Good

nayeli

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2022

6/10 Okay

Lukas F.

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Mar 2022

10/10 Excellent

Alicia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from Reservas Gto on 16 Mar 2022
Gracias por sus comentarios

8/10 Good

Walter

Liked: Cleanliness, room comfort
Nice hotel, good location
The hotel was fine overall. The poll was dirty. The first room they gave us has trash in the bin, no shower curtain and a dirty toilet. They changed our room. The worst thing that happened during our stay was that around midnight, when we were sleeping, another guest came into our room with an actual key to our room. The staff had messed up the keys, deactivated mine, and assigned it to another guest. That was very scary and the staff barely apologized for the incident
Stayed 1 night in Jan 2022
Response from Reservas Gto on 1 Feb 2022
Estimado Walter Nos disculpamos por el incidente, revisaremos el tema

10/10 Excellent

Pelletier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance.
Stayed 1 night in Dec 2021
Response from Reservas Gto on 7 Jan 2022
Gracias por sus comentarios

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, excellent reception since our arrival,starting from parking lot, reception from desk clerk,bellboy and restaurant employees, an other worlds they makings easy our stay in property and Guanajuato tour, very confortable and clean beds. Thanks for making us excellent stay.
Stayed 1 night in Oct 2021
Response from Reservas Gto on 9 Oct 2021
Gracias por sus comentarios

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, clean, friendly staff and wonderful breakfast
Stayed 3 nights in Sep 2021
Response from Reservas on 29 Sept 2021
Thanks for your stay.

8/10 Good

Alfonso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Reservas Gto on 1 Oct 2021
Gracias por sus comentarios

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Be careful with your credit cards. The young man at the reception desk took our credit card information and that of a few other guests and recorded the information on his cell and whatsApp’d it!! My 83 year old father was one of the victims. Please be careful and reconsider your stay or do NOT give them your credit card information. We were there over the weekend for a wedding and called the police when we realized this had happened. The police officer took him in but we would have had to remain at the police department several hours to make our statements and we had a wedding we had to attend to so didn’t have the time. The next morning, the kid was back at the front desk!!!! They take all of your credit card info including security code at the back and then take your address and birthdate from your registration process and save it in WhatsApp. The kid at the front desk claimed this was Hotel Procedure and claimed he was using a hotel cell phone!!!
Stayed 4 nights in Sep 2021
Response from Reservas Gto on 4 Oct 2021
Estimada Jessica Gracias por sus comentarios. Como usted aprecio se tomaron acciones correspondientes, por el tema que nos comenta. Lamentamos el mal momento que les hicieron pasar.

6/10 Okay

Valerie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The elevators were not working, we had the top floor and the last room. It was at least 6 fights of stairs/
Stayed 2 nights in Sep 2021
Response from Reservas Gto on 27 Sept 2021
Gracias por sus comentarios.

8/10 Good

Cindy De

Stayed 2 nights in Sep 2021

10/10 Excellent

maritta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and has romantic style
Stayed 2 nights in Sep 2021
Response from Reservas Gto on 8 Sept 2021
Gracias por su visita. Excelente foto. Las esperamos pronto.

8/10 Good

Juan

Liked: Staff & service, property conditions & facilities
Old bathroom
Todo excelente excepto el baño, la ducha no es la que ofrecen para la Suite. No tenía fuerza de agua, ademas no agua caliente y el toilet no trabajaba bien
Stayed 1 night in Jun 2021
Response from Juan Carlos Hdez on 7 Jun 2021
Gracias por sus comentarios. Estaremos trabajando con la mejora continua

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021
Response from Reservas on 3 May 2021
Gracias por sus comentarios Saludos

8/10 Good

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medio medio
Me pareció un poco elevado el precio para el tipo de hospedaje, es poco accesible para gente con limitantes de movilidad, no hay elevador.. esta bastante retirado del centro de Guanajuato. Todo lo que sucede alrededor de la habitación se escuchaba, quejidos, gente corriendo, gritando, fiesta, etc... no fue facil dormir
Stayed 1 night in Apr 2021
Response from Reservas on 6 Apr 2021
Estimada Liliana Agradecemos sus comentarios, los tomaremos en cuenta para futuras estancias. Saludos cordiales

8/10 Good

Ruben, Ontario, California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buena locacion, pase un poco de problemas con la llave de agua para lavarme las manos. aparte de eso todo muy bien.
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad choice!
Awful smell in our rooms, nasty bathrooms full of mold, couldn't regulate water on shower, either too hot or too cold!
Stayed 2 nights in Mar 2020
Response from General Manager on 20 May 2020
Dear guest we offer you an apology for the bad experience on your last visit to the hotel, we will be working in our areas of opportunity Thank you so much

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, pleasant stay
We stayed at Mision Guanajuato in February and it was very quiet at that time. The atmosphere of the hotel was lovely; with charming architectural and decorative accents. (Incongruously, the sink in our bathroom was falling apart, but this was our only complaint about the furnishings). The hotel was clean; the restaurant food was delicious; cafe de olla offered in the morning was a nice touch. Wi-fi was spotty for one person in our party (two couples). Being located just outside of the city center probably contributed to the peaceful atmosphere...being located next to the Ex-Hacienda was a bonus and a must-see!
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent option near to downtown with parking area, nice place.
Stayed 1 night in Jan 2020

8/10 Good

SandraTrujillo

Travelled with family, Travelled with group
Liked: Staff & service
The staff was very friendly but the food for breakfast was poor quality only on Sunday was ok but Monday was no options at all .😂😂
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very beautiful and compliments the ex-hacienda next door well.
Stayed 4 nights in Jan 2020

6/10 Okay

Jose

Travelled with family
Liked: Staff & service
Más o menos
Todo muy bien excepto que nos robaron algunas cosas en el estacionamiento, creo que deberían poner mas seguridad para los que vamos en carro!!!!!
Stayed 1 night in Dec 2019

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and very clean and original place
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Nov 2019

8/10 Good

catalina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Guanajuato
es un hotel muy bonito muy especial era una mina así que es muy pintoresco muy cómodo con una cosina de primera el personal muy amable
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities
El lugar esta bien, aléjado del ruido del centro, en una zona perfecta. El hotel parece un laberinto, muy confuso para llegar a las habitaciones. El restaurante limpio pero con un menú y sazón no bueno (precios altos).
Stayed 1 night in Jul 2019

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Restaurant not so great due to poor kitchen timeliness.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was heckit but everything else was fine!!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the room i would prefer to stay infront of the pool
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything except for the breakfast kind of expensive sweet bread was stale. Our housekeeping lady (Clarita-Vicky) was great.
Stayed 5 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was worn and bathroom smelled . The staff was extremely helpful and friendly. The breakfast was very good and service was very good
Stayed 2 nights in Jun 2019