The staff was very friendly and helpful whenever I needed something. Their customer service is satisfying however, I wasn't too pleased with the room and room service. The bed was so hard, I had trouble sleeping the nights I stayed there. Also, as far as I know, every hotel should be changing the towels and sheets every time room service comes by to clean up. When room service came to my room, they didn't change the towels or sheets. My boyfriend and I laid the towels on the chair in the room to dry and whoever came by to clean up folded the still wet towels and put them back in the bathroom. I thought they were new, fresh towels but when I came back to my room I noticed the stains and felt them wet. Their air conditioner doesn't have a remote or control settings to manage the temperature or how high or low we want it. Our room would get stuffy and hot many times and although we had the AC on, it wouldn't freshen it up after a while. Overall, my stay was okay.