Interior detail
Check availability

Reviews of Real de Minas San Miguel de Allende

4 out of 5
Real de Minas San Miguel de Allende
Cam. Viejo Al Panteón 1, Centro, 37754, San Miguel de Allende, GTO

Reviews

8.4

Very good

Rating 10 - Excellent. 510 out of 1002 reviews" "
Rating 8 - Good. 268 out of 1002 reviews" "
Rating 6 - Okay. 113 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and luxurious. The reception staff was polite and helpful. I had a delightful experience at HRM, and would enjoy staying there again on my next trip to San Miguel. Thanks!
Stayed 4 nights in Apr 2024

10/10 Excellent

pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property good amenities
Stayed 3 nights in Apr 2024

4/10 Poor

david

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
Good location
Stayed 5 nights in Apr 2024
Response from Yolanda Gámiz Customer Care Manager on 16 Apr 2024
Dear David.Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende.We really hope to see you soon again.

6/10 Okay

Gilbert

Travelled with family
Liked: Cleanliness
Location
Stayed 1 night in Apr 2024
Response from Yolanda Gámiz Customer Care Manager on 16 Apr 2024
Dear Gilbert.Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende. We really hope to see you soon again.

8/10 Good

Maria, Cape Coral

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is ok the beds where confortables… Valeria the dinning manager is awesome persone
Stayed 4 nights in Apr 2024
Response from Yolanda Gámiz Customer Care Manager on 17 Apr 2024
Dear Maria. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.

8/10 Good

Erick

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great place for the family at a great price.
Stayed 3 nights in Mar 2024
Response from Yolanda Gámiz Customer Care Manager on 16 Apr 2024
Dear Erick. Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.

10/10 Excellent

carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a week with my two young adult daughters in March 2024. Everyone was friendly and accommodating. We didn’t opt for daily room service but when I requested towels and toilet paper they arrived to our room quickly. The hotel is clean and inviting with a bar and restaurant. Shower had good water pressure and we were provided bottled water every day of our stay. The pool was beautiful. There’s a liquor store right across the street which provided us soft drinks and snacks, and an ATM for converting our US dollars to pesos right outside the hotel. Going to town is a quick 10 min walk with shops along the way. As women we felt safe walking together and individually. When we didn’t want to walk, the hotel would call us a cab/uber. It cost about $3-$4. I suggest using cabs at night because the hotel is at the end of the stretch from town. Overall we had a great time and the hotel staff were friendly. I would recommend staying there to a friend.
Stayed 7 nights in Mar 2024
Response from Yolanda Gámiz Customer Care Manager on 5 Apr 2024
Dear Carolyn. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards,

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Yolanda Gámiz Gerente Servicio al cliente. on 5 Apr 2024
Buenas tardes Srta. Veronica. Gracias por su calificación en nuestro portal. Esperamos verle pronto en su próxima visita en San Miguel de Allende.

8/10 Good

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yolanda Gámiz Gerente Servicio al cliente. on 5 Apr 2024
Buenas tardes Srta. Erika Gracias por su calificación en nuestro portal. Esperamos verle pronto en su próxima visita en San Miguel de Allende.

8/10 Good

Armando, Miami

Stayed 3 nights in Mar 2024

10/10 Excellent

TOMAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, very friendly and helpful. Property is well kept. Perfect if traveling with family
Stayed 3 nights in Mar 2024
Response from Yolanda Gámiz Customer Care Manager on 30 Mar 2024
Dear Tomas. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards

8/10 Good

Abhik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place to stay but if you are booking a stay for 3 people in a room be sure to check on the complimentary breakfast option for all the guests as the hotel policies may come up as surprise when they say ' the breakfast available option in Expedia is not something they attest to '. This is kind of misleading and confusing.
Response from Yolanda Gámiz Customer Care Manager on 30 Mar 2024
Dear Abhik.I want to sincerely thank you for bringing this issue to our attention. We are always looking to improve our customer service, and your feedback is essential to that process. Kind Regards

10/10 Excellent

Elisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and property information
Stayed 3 nights in Mar 2024
Response from Yolanda Gámiz Customer Care Manager on 30 Mar 2024
Dear Elisa. Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, We really hope to see you soon again. Kind Regards.

8/10 Good

Maria, Medellin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Family oriented. Very good service and family areas.
Stayed 1 night in Mar 2024
Response from Yolanda Gámiz Customer Care Manager on 30 Mar 2024
Dear Maria. Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, We really hope to see you soon again.

6/10 Okay

Carlos

Travelled with family
Liked: Staff & service
Nice facility but needs renovation. couches were smelly and Bath shower doors corroded doesn't even slide anymore. Toilet was dirty and either needs a deep cleaning or needs to be renewed.
Stayed 2 nights in Mar 2024
Response from Yolanda Gámiz Customer Care Manager on 21 Mar 2024
Dear Carlos. Thank you for your review, we are really concern about your experience with us, please be sure that we are going to work hard to improve We really hope to see you soon again.

8/10 Good

Jason

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
En general excelente el trato del personal y la comida estuvo muy bien pero solo un pequeño detalle con la limpieza del cuarto que nunca pasaron a hacerlo durante nuestra estadía.
Stayed 2 nights in Mar 2024
Response from Yolanda Gámiz Gerente Servicio al cliente. on 21 Mar 2024
Estimado Jason. Muchas gracias por habernos calificado a través de este canal para nuestros huéspedes. Sus comentarios nos brindan la oportunidad de mejorar día con día.

8/10 Good

Jesus, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good value. Needs renovation but that will increase price. Best was concierge service from Ruben. White glove service from this gentleman. Went way above his way to make our stay a memorable one!
Stayed 3 nights in Mar 2024
Response from Yolanda Gámiz Customer Care Manager on 21 Mar 2024
Dear Jesus. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards,

6/10 Okay

juan, bogota

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yolanda Gámiz Gerente Servicio al cliente. on 9 Mar 2024
Gracias Sr. Juan.Por su calificación en nuestro portal. Lo esperamos pronto en su próxima visita a San Miguel de Allende.

8/10 Good

Frank

Travelled with partner
Nice location, comfortable room, terrible food and room service
Stayed 7 nights in Feb 2024
Response from Yolanda Gámiz Customer Care Manager on 5 Mar 2024
Dear Frank.On behalf of Hotel Real de Minas SMA, I want to sincerely apologize for the negative experience that you had. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process.

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Yolanda Gámiz Gerente Servicio al cliente. on 29 Feb 2024
Buenas tardes Sr. Ramon. Gracias por su calificación en nuestro portal. Esperamos verle pronto en su próxima visita en San Miguel de Allende.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Yolanda Gámiz Gerente de Servicio a Huésped on 25 Feb 2024
Buenas tardes Srta. Susan. Gracias por su calificación en nuestro portal. Esperamos verle pronto en su próxima visita en San Miguel de Allende.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 4 nights in Feb 2024
Response from Yolanda Gámiz Customer Care Manager on 25 Feb 2024
Good afternoon Jennifer.Thank you for your comment on our portal.We are happy that your stay was pleasant.We hope to see you soon on your next visit to San Miguel de Allende.

10/10 Excellent

Qaiser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay. Good location. Spacious room. Pleasant staff.
Stayed 4 nights in Feb 2024
Response from Yolanda Gámiz Customer Care Manager on 25 Feb 2024
Dear Qaiser.Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.

10/10 Excellent

Ramiz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 2 days of tranquility in Real de Minas , it was calm , comfortable, their open buffet in the morning was delectable
Stayed 1 night in Feb 2024
Response from Yolanda Gámiz Customer Care Manager on 25 Feb 2024
Dear Ramiz. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent & affordable.
Stayed 3 nights in Jan 2024
Response from Yolanda Gámiz Customer Care Manager on 17 Feb 2024
Dear David.Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.

8/10 Good

Marcela, Simpsoville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Creo que la propiedad necesita ser renovada, los cuartos tienen alfombra muy vieja, y los cuartos se ven viejos.
Stayed 2 nights in Feb 2024
Response from Yolanda Gámiz Gerente División Cuartos on 17 Feb 2024
Estimada Srta. Marcela. Muchas gracias por habernos calificado a través de este canal para nuestros huéspedes. Sus comentarios nos brindan la oportunidad de mejorar día con día.

8/10 Good

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place,the food exelente,good environment,very clean
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Customer Care Manager on 29 Jan 2024
Dear Silvia. Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.

10/10 Excellent

Oswaldo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and facilities
Stayed 2 nights in Jan 2024
Response from Yolanda Gámiz Customer Care Manager on 19 Jan 2024
Dear Oswaldo. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.

10/10 Excellent

ALEX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Amazing stay. Staff was friendly, room clean, see you in September. Buffet breakfast, close to a lot of small restaurants, easy walk to El Centro, and bus stop close by.
Stayed 8 nights in Jan 2024
Response from Yolanda Gámiz Customer Care Manager on 15 Jan 2024
Dear Alex. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. See you soon.

10/10 Excellent

Seija

Stayed 2 nights in Jan 2024
Response from Yolanda Gámiz Customer Care Manager on 15 Jan 2024
Dear Seija.Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende. We really hope to see you soon again.

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice, clean and comfortable. The employees were very friendly.
Stayed 1 night in Jan 2024
Response from Yolanda Gámiz Customer Care Manager on 11 Jan 2024
Dear Maricela.Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.

4/10 Poor

Mariano

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Yolanda Gámiz Gerente Servicio al cliente. on 15 Jan 2024
Gracias Sr. MarianoPor su calificación en nuestro portal.Esperamos poder recibirle de nueva cuenta en su próxima visita a San Miguel de Allende.

6/10 Okay

Jorge

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Gerente Servicio al cliente. on 8 Jan 2024
Gracias Sr. Jorge.Por su calificación en nuestro portal.Lo esperamos pronto.

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good..
Stayed 4 nights in Dec 2023
Response from Yolanda Gámiz Customer Care Manager on 8 Jan 2024
Dear Raul.Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, walking distance from downtown
Stayed 2 nights in Dec 2023
Response from Yolanda Gámiz Front Desk Manager on 8 Jan 2024
Dear Aaron. Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us.

8/10 Good

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Gerente Servicio al cliente. on 6 Jan 2024
Gracias Srta. Isabel.Gracias por la calificación en nuestro portal Lo esperamos pronto.

6/10 Okay

LUZ, CHICAGO

Travelled with family
Liked: Staff & service
Check in was supposed to be at 3pm, they didn’t have room ready told us to go back in 20min. Didn’t get our room till around 3:35pm. The room had a weird smell.
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Front Desk Manager on 6 Jan 2024
Dear LuzOn behalf of Hotel Real de Minas SMA, I want to sincerely apologize for the negative experience that you had. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We really hope to serve you again.

10/10 Excellent

Xavier

Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Gerente Servicio al cliente. on 15 Jan 2024
Gracias Sr. Xavier.Por su calificación en nuestro portal.Esperamos poder recibirle de nueva cuenta en su próxima visita a San Miguel de Allende.

8/10 Good

???

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Customer Care Manager on 23 Dec 2023
Dear Masui.Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende. We really hope to see you soon again.

8/10 Good

Philippe, San Mateo Tlaltenango

Travelled with family
Liked: Cleanliness, staff & service, amenities
Walking distance to downtown the Real is a fairly big hotel for San Miguel standards with a nice swimming pool and a Gym (under renovation). Full breakfast buffet and amicable service !
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Customer Care Manager on 23 Dec 2023
Dear Philippe. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hidden spot in San Miguel de Allende🎊 Well located. Close to everything. Will not be disappointed!!!🎉
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Customer Care Manager on 23 Dec 2023
Dear Carlos.Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards

10/10 Excellent

AGUSTIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Dec 2023
Response from Yolanda Gámiz Customer Care Manager on 18 Dec 2023
Dear Agustin. Thank you for your review, we are proud to have you here in Real de Minas San Miguel de Allende.We really hope to see you soon again.

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Didn’t like that you could hear people talking a lot next door or outside room. Didn’t like that shower would go cold out of no where, shower drain would not drain properly would be standing in water. TV was way too small for size of room.
Stayed 2 nights in Dec 2023
Response from Yolanda Gámiz Customer Care Manager on 12 Dec 2023
Dear Eduardo, first thank you very much for your comment, these help us to improve every day, I hope in the future to have the opportunity to serve you again. thanks again for your time with us. best regards.

2/10 Terrible

Maggie

Stayed 2 nights in Nov 2023
Response from Yolanda Gámiz Gerente Servicio al cliente. on 29 Dec 2023
Gracias Maggie. Por la calificación en nuestro portal. Saludos Afectuosos.

10/10 Excellent

GERARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate The manager so nice, professional and friendly person… Thank You for all her attention.
Stayed 1 night in Sep 2023
Response from Yolanda Gámiz Customer Care Manager on 25 Sept 2023
Dear GerardoThank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again. Kind Regards

4/10 Poor

Christopher

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Pros: Location was amazing. We were easily able to walk into the city center within about 15 minutes. There was endless dining, shopping, and things to do close to the hotel. Cons: the staff was okay but not overly helpful unless you tipped them. There is no such thing as decent coffee anywhere in the hotel and none of the shops that sell coffee open before 0830. The hotel is a bit older and in decent condition but not overly well maintained. The staff seems to enjoy standing around talking more than helping the guests or cleaning up. Our room was decent, clean at least. My two biggest issues though made the entire stay awful for us. Number one was the most noisy air conditioner I have ever seen that enlessely made loud clicking noises anytime it popped on during the night inevitably waking us up every time. The second major issue was the bathroom. It took 3 days to get a towel for stepping out of the shower. A hand towel/wash cloth was literally never seen during our stay. Overall I think you get what you pay for. For a hotel not owned by a major brand it was okay, the price was very reasonable and you literally can not beat the location. The more we explored the area directly near the hotel the more we loved it. Coming back to our room was literally the only downside of our stay. I don’t think we will stay here again but if we had to we could deal with it.
Stayed 3 nights in Sep 2023
Response from Yolanda Gámiz, Customer Care Manager on 10 Sept 2023
Good afternoon, Mr.Christopher,We are sorry for everything that happened during your stay, we would like to have another opportunity to change the bad experience, could we please have a call with you for a follow-up.We remain attentive.

4/10 Poor

Dana

Liked: Cleanliness, staff & service
Disliked: Room comfort
Noisy but nice.
Nice location and lovely staff but Noise. Drunks on the hallways until 2am on 2 nights Short loop of music playing the same songs over and over from speakers at the pool all day. (We had a room facing the pool so no chance of escaping this!). All hard surfaces so all that noise just echoed throughout the place.
Stayed 4 nights in Aug 2023
Response from Yolanda Gámiz, Customer Care Manager on 4 Sept 2023
Dear Dana,Thank you for your review, we are really concern about your experience with us, please be sure that we are going to work hard to improve.We really hope to see you soon again.Kind Regards,Yolanda GámizFront Desk Manager

8/10 Good

ARMANDO, Aventura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but the room was a little dark and the window looked to the kitchen storage so it was noisy and smelly
Stayed 7 nights in Aug 2023
Response from Yolanda Gámiz Front Desk Manager on 27 Aug 2023
Good afternoon Dear Mr. Armandothank you for your review, your comments are important for us. We really hope to see you soon again. Greetings

10/10 Excellent

Javier

Stayed 2 nights in Aug 2023
Response from Yolanda Gámiz Gerente de Servicio a Huésped on 14 Sept 2023
Buenas tardes estimado Sr. Javier. Gracias por su calificación en nuestro portalLo esperamos pronto en su próxima visita por San Miguel de Allende.

8/10 Good

Joel Colmenero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very warm all the time ,10 minutos walking Al centro
Stayed 6 nights in Aug 2023
Response from Yolanda Gámiz Customer Care Manager on 18 Aug 2023
Dear Joel. Thank you for your amazing review, we are proud to have you here in Real de Minas San Miguel de Allende, we are happy to know that you enjoy your experience here with us. We really hope to see you soon again.