All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Está limpio y las habitaciones son de buen tamaño pero nunca funcionó bien el wifi, la habitación no tenía ni ventana ni extractor y la humedad del baño se encerraba muchísimo, los blancos son de baja calidad y tardaron demasiado en el registro.
The Staff at the front desk. Bertrice was her name was so kind and changed my room quickly to a super room with a view of the eclipse moon.
Evry staff person was warm and helpfull.
thank you, fabienne
fabienne
Stayed 1 night in Oct 2023
Response from Carol Vallejo on 6 Nov 2023
Thank you for staying with us and for your feedback.
10/10 Excellent
Alberto
Travelled with family, Travelled with partner, Travelled with group
The worker who took us to our room forgot to tell us how to turn the ac on. The shower was not working but I was already in and didn't want to get out to let them know. Overall though, the staff was friendly and helpful.
El hotel no cuenta con estacionamiento dentro de las instalaciones, el estacionamiento está fuera, no cuentan con valet parking y tienes que mover el auto por tu cuenta y caminar para recogerlo
LARISSA
Stayed 1 night in Dec 2021
Response from Rerservaciones on 15 Dec 2021
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.
We got room number 11, located at the side of the pool. There is NO WIFI in this area. Front desk staff told me the property was too big and wifi signal was weak or not existent in some areas. Should we needed signal I should go out of the room to the pool area to get signal. The fact is that there was no wifi signal until you almost reach the elevator which was very far from the room.
Expedia should not allow this hotel to claim to offer wifi in their rooms, because this is not true.
I love the hotel the welcoming atmosphere I didn’t like that when was raining we had a lot of problem to find a taxi to go to the bus station I think the hotel
Should have some kind of arrangement to have a taxi for they clients when we need to other then that was amazing
Verified traveller
Stayed 2 nights in Aug 2021
Response from Carol on 2 Oct 2021
Gracias por alojarte aquí, para nosotros es muy importante tus comentarios!
The comfort was not good at all, the bed were to hard and uncomfortable amenities were very good staff very friendly, how ever the restaurant service was not good, food was ok i would not recommend the restaurant
Eduardo
Stayed 4 nights in Jun 2021
Response from Reservaciones on 16 Jun 2021
Thanks a lot for your comments, we are working at all the bad points.
The staff are very friendly and have an excellent customer service, the food it's delicious. Bedroom was clean and big, the hotel is also in a very nice location. Planning on coming back next year with the family. I give them a 10/10.
Edgar
Stayed 5 nights in Oct 2020
Response from Reservaciones on 18 Nov 2020
Thank you for your time! We are so glad you have enjoyed your time with us, this is your home in Guanajuato. Come back soon!!!
10/10 Excellent
Verified traveller
Travelled with family, Travelled with family and small children, Travelled with group