Outdoor pool

Reviews of Hotel Abadía Plaza

3 out of 5
Hotel Abadía Plaza
Carr. Guanajuato-Dolores Hidalgo Km 1, Guanajuato, GTO

Reviews

7.6

Good

Rating 10 - Excellent. 93 out of 309 reviews" "
Rating 8 - Good. 105 out of 309 reviews" "
Rating 6 - Okay. 61 out of 309 reviews" "
Rating 4 - Poor. 30 out of 309 reviews" "
Rating 2 - Terrible. 20 out of 309 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Fernando de rueda

Disliked: Cleanliness, property conditions & facilities
Muy viejo el hotel
Stayed 3 nights in Mar 2024

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, very clean! The mattresses are a bit too firm and by the 3rd day my back was in pain but the other hotels we visited had the same kind.
Stayed 3 nights in Dec 2023
Response from Carol Vallejo on 30 Jan 2024
Gracias por su visita, Los esperamos pronto.

6/10 Okay

Tadashi

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Carol Vallejo on 29 Sept 2023
Gracias por su visita

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
This facility was easy to access by car and using google maps. The buffet is only open during the busy season, so the only available food when I visited was "À la carte". Closeness to drugstore and convenience stores are a plus. We wished that they rooms had A/C units but the rooms are not advertised as such so I keep my 5 stars review.
Stayed 2 nights in Jun 2023
Response from Carol Vallejo on 20 Sept 2023
Thank you for staying with us and for your feedback.

8/10 Good

Mario Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Ulises

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place, it has swiming pool
Stayed 1 night in Jul 2022
Response from Carol Vallejo on 20 Jul 2022
Thank you for staying with us and for your feedback.

10/10 Excellent

Fabiola

Stayed 1 night in May 2022
Response from Carol Vallejo on 21 Jun 2022
Gracias por alojarse con nosotros.

6/10 Okay

Whitney

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The stay was okay, wish they had a snack bar or restaurant inside. The staff members were rude when we checked in, they didnt want to help us check in, felt like we were being ignored and unwelcomed. I wish we stayed somewhere else were we felt a bit of hospitality.
Stayed 2 nights in Apr 2022

10/10 Excellent

Gisela

Stayed 1 night in Feb 2022
Response from Carol Vallejo on 14 Feb 2022
Gracias por alojarse con nosotros. Los esperamos pronto.

2/10 Terrible

Miguel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It all depends on everybody expectations. For me is not what I expected when I made the reservation. On pictures look nice but is not. Rooms and location are very terrible! I wouldn't return there. Do your homework because you will get a surprise if you just go by the pictures.
Stayed 2 nights in Jan 2022
Response from Carol Vallejo on 22 Jan 2022
Good afternoon, thank you for your comments, it is important for us to know how your experience was. They help us see where we can improve. Have a great weekend.

10/10 Excellent

JOSE P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Rerservaciones on 15 Dec 2021
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

2/10 Terrible

Miguel

Disliked: Staff & service, property conditions & facilities, room comfort
Expensive and cheated, so disappointed
Bad attitude of the front desk at check in. On top of that she told me that Breakfast buffet was included and this morning waiters asked me to pay. She tricked me into going to the buffet as included and then they charged me for it. They cheat in order to get people on the simple buffet.
Stayed 1 night in Dec 2021
Response from Rerservaciones on 15 Dec 2021
Lamentamos esta situación, gracias por informarnos de esto.

8/10 Good

Veronica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok, rooms are very old. Beds hard, but location is close to everything. Staff very friendly!
Stayed 2 nights in Nov 2021
Response from Carol on 27 Nov 2021
Gracias por su visita y sus comentarios. Los esperamos pronto.

10/10 Excellent

maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Reservaciones on 1 Dec 2021
Gracias por su calificación

6/10 Okay

Lilia

Travelled with partner
Liked: Cleanliness, staff & service
The mattress and pillows were hard. The sheets and blankets need to be updated, they looked old and dirty. Need better quality of Wifi
Stayed 1 night in Aug 2021
Response from Carol on 2 Oct 2021
Gracias por alojarte aquí, para nosotros es muy importante tus comentarios!

8/10 Good

Verified traveller

Travelled with family
Stayed 7 nights in Jun 2021
Response from Reservaciones on 5 Jul 2021
Gracias por su puntuación!

8/10 Good

Verified traveller

Stayed 7 nights in Jun 2021
Response from Reservaciones on 5 Jul 2021
Gracias por su puntuación!

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BBB
Limpio, bien ubicado y el desayuno buffet incluido. Que mal que no estuve preparado para usar la alberca.
Stayed 1 night in Jun 2021
Response from Reservaciones on 24 Jun 2021
Gracias por sus comentarios! Esperamos regresen para utilizar la alberca!

6/10 Okay

Rosa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Everything was great except for the shower...it had no water to be able to take shower
Stayed 1 night in Jun 2021
Response from Reservaciones on 24 Jun 2021
Sorry, if you can tell us room number we can check it

4/10 Poor

Io

Stayed 1 night in Jun 2021
Response from Reservaciones on 28 Jun 2021
Gracias por su puntuación

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a family...
The views from this hotel are amazing, especially from the second floor! We loved the colonial feel of the architecture and the decor. The staff was very helpful and friendly. The bellboy helped us make a reservation for a great tour that picked us up right from the hotel. The room with two double beds was a bit on the small size but definitely enough for the price for a family of four. The cable was good and WIFI was strong enough for a Zoom meeting for work. The gardens are well taken care of and the enclosed parking made us feel good about leaving our car parked there without moving it for three days. The kids enjoyed the pool and we all enjoyed their Sunday breakfast buffet and the tacos at the on site restaurant for supper. If you are walkers, the downtown is not too far away. We walked there and back at least once every day to enjoy the museums, parks, and restaurants. We would definitely stay there, again!
Stayed 3 nights in Jun 2021
Response from Reservaciones on 24 Jun 2021
Thanks a lot Rebecca! This review is so important for all us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! It has its own taco shop in the evenings. Great location, very safe, clean and friendly staff. We took a car since we drove from Guadalajara but we never moved it. We took taxi to downtown for about 60 pesos which is about $4 dlls . No A/C in the rooms but we never missed it. The weather is great in the beginning of June
Stayed 3 nights in Jun 2021
Response from Reservaciones on 12 Jun 2021
Thanks a lot for your comments!!! Hope you come back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, close to stores and pharmacy. Great food and beautiful gardens.
Stayed 2 nights in Jun 2021
Response from Reservaciones on 9 Jun 2021
Thank you! Remember you have your home in Guanajuato!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little place! Friendly staff and fast service. Laundry service (dried on a clothesline) is really inexpensive.
Stayed 5 nights in May 2021
Response from Reservaciones on 9 Jun 2021
Thank you for your comments, they are so important for us.

10/10 Excellent

Gilda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Reservaciones on 24 Apr 2021
Gracias por su puntuación

4/10 Poor

Patricia

Travelled with group
Disliked: Room comfort
My room was close to pool but noise all night I guess the machine for pool was what was making noise all day and night made it really hard to fall asleep also a restaurant kitchen was next to it could hear the blender when was turned on and when employees was cleaning up to close so noise stoped like 12am the bathroom shower has a very frustrating had turn on shower for for more then 20 minutes be for showering for hot water to come out
Stayed 3 nights in Mar 2021
Response from Reservaciones on 1 Apr 2021
Thank you for your commentes; we will work on all those points.

6/10 Okay

Nubia

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Reservaciones on 25 Mar 2021
Gracias por su puntuación.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Awesome pool great tacos easy location
Stayed 1 night in Mar 2021
Response from Reservaciones on 16 Mar 2021
Thank you for your comments!!!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay!,,,,
Stayed 1 night in Oct 2020
Response from Reservaciones on 5 Nov 2020
Thanks for your time!!

10/10 Excellent

Jennifer, los Angeles

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a pleasant stay! Will be back.. Guanajuato is a beautiful city
Stayed 1 night in Jul 2020
Response from Carol on 21 Jul 2020
We love reading your comments, we hope to see you soon.

8/10 Good

Adán

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, good for families doing a road trip. Close to the historic center (Uber should cost around $2.50 per ride).
Stayed 1 night in Feb 2020
Response from Reservaciones on 9 Mar 2020
Hope you have enjoy your stay.

4/10 Poor

Stephane

Disliked: Staff & service, property conditions & facilities, room comfort
Bad
The photo are really not the same , room are cold , no eater . Bed are hard well nothing good
Stayed 1 night in Dec 2019
Response from Reservaciones on 5 Feb 2020
We are sorry about your not good experience. We will work in those points.

8/10 Good

JAIME

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel. Free parking
Good location if you are driving. Free parking . Nice hotel
Stayed 2 nights in Nov 2019

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from . on 17 Nov 2019
Los esperamos en su próxima visita Guanajuato.

8/10 Good

Briana

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from . on 16 Oct 2019
GRACIAS POR SU VISITA!

10/10 Excellent

Joe L

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2019
Response from 1 on 11 Oct 2019
GRACIAS POR SU VISITA

10/10 Excellent

Joe L

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from . on 8 Sept 2019
esperamos su estancia haya sido grata

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
When I reserve with this hotel they offer breakfast and the next day they told me that the price that I reserve ot won' include the breakfast . It was a lie.. and the front lady it was too rude with us..
Stayed 1 night in Aug 2019
Response from ant on 21 Aug 2019
buenas tardes, lamentamos su mala experiencia. trabajaremos en los comentarios que nos hacen. saludos y buen dia.

2/10 Terrible

Ma Fernanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I never got the room!
Hi! I never got the room! Never used it! I o my got the other two rooms from another reservation Friday-Monday! They doble booked! I went to another hotel! I would like a redound
Stayed 4 nights in Sep 2018
Response from KL Reservaciones on 24 Sept 2018
PLlease let us know under what complete name was yor reservation. We do not understand you.

8/10 Good

Daniele

Liked: Cleanliness, property conditions & facilities, room comfort
nice hotel in good area
good and nice hotel, room a bit small. some noise from the street and from youths making a big mess at 5:00am (but it can happen, can't blame the hotel for this). Pool area is nice but the water is cold, i can't understand why they don't have a water heating system. we literally couldn't enter in the water.
Stayed 1 night in Aug 2018
Response from KL Reservaciones on 8 Sept 2018
Thanks for your comments; we will give them to the manager so they can fix the cold water issue.

8/10 Good

Efrain, Greenfield, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is away from the center of town but it has nearby things like a grocery store, OXXO store, and food. Delicious street food and sit down places are walking distances away. The staff is courteous and nice. Large insects like in any other humid warm climate. Very nice restaurant on location with good tacos and food.
Stayed 4 nights in Jul 2018
Response from K Lara Reservaciones on 2 Aug 2018
Thanks for ypur comments!

6/10 Okay

Verified traveller

Liked: Cleanliness
Good location
Good location. Nice looking hotel from outside. Rooms were very basic. No air conditioning.
Stayed 4 nights in May 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower water poor pressure
When I showered during night and morning there was not hot/cold water pressure causing me huge trouble.
Stayed 1 night in Mar 2018
Response from KLara Reservaciones on 4 Apr 2018
We are sorry about the probles, we will work at that points.

8/10 Good

harry, Toronto Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely Guanajuato
The parking is ample. Rooms clean and comfortable. 15 minute down hill walk to El Centro. 50 peso cab ride back. Would stay again.
Stayed 2 nights in Mar 2018
Response from KLara Reservaciones on 4 Apr 2018
Thanks for your comment!

8/10 Good

Roswyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Front desk and service was great
Stayed 2 nights in Jan 2018

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive
Good for the price
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
I just found pretty uncomfortable that the rooms doesn't have WiFi .. I don't know what they do that , the rates of the hotel it is not as cheap for not having so basic services. plus the day I got there, it was an event going on with this noise sound, which didn't stop til 2am..

8/10 Good

Ermes, San Francisco, CA

Liked: Staff & service, property conditions & facilities, room comfort
I would stay here again
Stay was to celebrate my wedding anniversary. This hotel is a 20 minute walk to downtown. Counted the walk as part of my exercise. The hotel offered wifi but only in the hotel lobby. I would of preferred wifi in the rooms. The front desk and housekeeping personnel was very attentive. The hotel has a restaurant onsite and offers vending machines. The location is great for relaxation and minimal noise. The housekeeping room was right behind my room which was very loud in the morning as the personnel was very talkative. Front desk was able to check us in at 9am versus 3pm. We were very pleased as we were able to freshen up before touring beautiful Guanajuato. I would consider this place again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. I liked the place in the parking area.