I'm normally happy with Holiday Inn Express wherever I go. This hotel’ lobby is one of the nicest I saw, personnel was very friendly and helpful, but rooms need an urgent update. The bathroom was already outdated and I need restoration and cleanliness. This was the part that blew me away from this hotel. Overall it is noteworthy that the hotel is old and in desperate need of refurbishment.
Comment from Hotel Management
07-Sep-2017 by General Manager, Hotel Management
We appreciate your kind comments that are very valuable to us,
We use your feedback to make continuous changes in our brand to improve the experience of our customers.
We look forward to serving you again in the future.
Once again, thank you for choosing Holiday Inn Express Guanajuato,