Ratings based on 349 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from Ciudad de Mexico

Un hotel de 800 pesos que en Navidad cuesta 2,800

Posted 31-Dec-2016
Carísimo por lo que fue. Le falta mantenimiento, camas vencidas, sale poca agua de la regadera. Lo positivo es el personal muy amable y el tamaño de los cuartos
Comment from Hotel Management
03-Jan-2017 by francisco.dolores@hotelesmilenium.com, Hotel Management
Estimado Daniel, Gracias por sus amables comentarios que nos ayudaran a mejorar, Le enviamos un cordial saludo del Staff!! Fran Dolores Gerente General
4out of 5
by A verified traveller from Cincinnati, OH

South of City, close to bus station

Posted 03-Dec-2016
Pros: Breakfast in the morning was excellent. There was a small pool which is nice for kids.
Cons: Maintenance overall, especially in the bathroom was lacking.
Location: Bus station, that's pretty much it.
Hotel was nice, but not really close to the action, unless you are headed to the bus station. Be prepared to take a cab or Uber everywhere you wanted to go.
Comment from Hotel Management
03-Dec-2016 by General Manager, Hotel Management
Dear Russ, Thank you for your kind comments about your recent stay with us, We will put special attention in the maintenance of the bathroom of our rooms to improve to the brevity, We send you a warm greeting from the Staff !! Fran Dolores General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from US

Great Stay

Posted 24-Oct-2016
Pros: I liked that it was quiet and clean. Parking and breakfast were included.
Cons: It's a bit far from downtown.
The hotel was really clean. The staff was nice and helpful. The beds were really comfortable. It was nice and quiet at night.
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
Dear Alejandra, Thank you for your kind comments and your recent stay, We are pleased that your experience in our hotel was nice, We send you a cordial greeting from the Staff !! Fran Dolores General Manager
4out of 5
by A verified traveller

Guanajuato espectacular

Posted 17-Oct-2016 on Hotels
El lugar bien y la ciudad excelente
Comment from Hotel Management
19-Oct-2016 by General Manager, Hotel Management
Estimado Anonimo, Gracias por sus amables comentarios, estancia y su valoracion a la misma, Le enviamos un cordial saludo del Staff!! Fran Dolores Gerente General
5out of 5
Recommended
for Everyone
by A verified traveller from Mexico City

Not too close, not too far

Posted 10-Oct-2016
Pros: Clean and what you would expect from Holiday Inn
Cons: Faster internet is needed!
Location: Not in the downtown vicinity, therefore you need to consider ground transportation if that's what you're visiting. Other attractions are spread out,
Great morning shuttle service, clean room, good breakfast, quiet at night.
Comment from Hotel Management
11-Oct-2016 by General Manager, Hotel Management
Dear Henry, Thank you for your kind comments and your recent stay, We are pleased that your experience in our hotel was nice, This month we will install and improve the quality and speed of our internet We send you a cordial greeting Staff !! Fran Dolores General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Posted 04-Oct-2016
Fifth time staying here. Staff is always amazing!
Comment from Hotel Management
04-Oct-2016 by General Manager, Hotel Management
Dear Lily, Thank you very much for your kind comments, We are pleased to know that we offered them a pleasant and comfortable stay, We hope soon again, we send a cordial greeting !! Fran Dolores General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

グワナファト観光に最適

Posted 26-Sep-2016
近くにレストランもあり、街の中心までも近くタクシーも直ぐに手配してくれます。 フロントの笑顔で丁寧な対応は、気持ちが良かった。
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for your kind comments and your recent stay, We are pleased that your experience in our hotel was nice, We send you a cordial greeting Staff !! Fran Dolores General Manager
4out of 5
by A verified traveller

Limpio

Posted 19-Sep-2016 on Hotels
Buen hotel, limpio, las personas amables, el desayuno bueno aunque no es muy variado y para mi gusto la cama muy muy dura
Comment from Hotel Management
20-Sep-2016 by General Manager, Hotel Management
Estimado Anonimo, Agradecemos muchisimo sus amables comentarios, Nos satisface saber que pudimos ofrecerle una estancia comoda y agradable, Revisaremos el tema de la dureza de los colchones para solucionarlo!! Saludos del staff!! Fran Dolores Gerente General
5out of 5
Recommended
for Everyone
by A verified traveller

Excelente

Posted 19-Sep-2016
Muy buen servicio habitaciones excelentes, desayuno incluido muy bueno, a 10 min del centro pero muy accesible para su acceso, servicio de tours
Comment from Hotel Management
20-Sep-2016 by General Manager, Hotel Management
Estimado Anonymous, Gracias por sus amables comentarios, Nos complace saber que disfruto su estancia y su viaje a nuestra bella ciudad, Le enviamos un cordial saludo de todo el staff!! Fran Dolores Gerente General
4out of 5
by A verified traveller

Hotel normal

Posted 17-Sep-2016
Estaba caro para lo que realmente ofrecían, no había valet parking.
Comment from Hotel Management
19-Sep-2016 by General Manager, Hotel Management
Estimado Anonymous, Gracias por sus amables comentarios, Por ser un Hotel Holiday Inn Express, por standar de Marca no contamos con Restaurante para comida, cena, room service y tampoco Valet parking, Lo esperamos de nuevo muy pronto y le enviamos un cordial saludo de todo el staff!! Fran Dolores Gerente General