Ratings based on 344 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from Cincinnati, OH

South of City, close to bus station

Posted 03-Dec-2016
Pros: Breakfast in the morning was excellent. There was a small pool which is nice for kids.
Cons: Maintenance overall, especially in the bathroom was lacking.
Location: Bus station, that's pretty much it.
Hotel was nice, but not really close to the action, unless you are headed to the bus station. Be prepared to take a cab or Uber everywhere you wanted to go.
Comment from Hotel Management
03-Dec-2016 by General Manager, Hotel Management
Dear Russ, Thank you for your kind comments about your recent stay with us, We will put special attention in the maintenance of the bathroom of our rooms to improve to the brevity, We send you a warm greeting from the Staff !! Fran Dolores General Manager
5out of 5
by A verified traveller from US

Great Stay

Posted 24-Oct-2016
Pros: I liked that it was quiet and clean. Parking and breakfast were included.
Cons: It's a bit far from downtown.
The hotel was really clean. The staff was nice and helpful. The beds were really comfortable. It was nice and quiet at night.
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
Dear Alejandra, Thank you for your kind comments and your recent stay, We are pleased that your experience in our hotel was nice, We send you a cordial greeting from the Staff !! Fran Dolores General Manager
5out of 5
by A verified traveller from Mexico City

Not too close, not too far

Posted 10-Oct-2016
Pros: Clean and what you would expect from Holiday Inn
Cons: Faster internet is needed!
Location: Not in the downtown vicinity, therefore you need to consider ground transportation if that's what you're visiting. Other attractions are spread out,
Great morning shuttle service, clean room, good breakfast, quiet at night.
Comment from Hotel Management
11-Oct-2016 by General Manager, Hotel Management
Dear Henry, Thank you for your kind comments and your recent stay, We are pleased that your experience in our hotel was nice, This month we will install and improve the quality and speed of our internet We send you a cordial greeting Staff !! Fran Dolores General Manager
5out of 5
by A verified traveller from San Diego

Posted 04-Oct-2016
Fifth time staying here. Staff is always amazing!
Comment from Hotel Management
04-Oct-2016 by General Manager, Hotel Management
Dear Lily, Thank you very much for your kind comments, We are pleased to know that we offered them a pleasant and comfortable stay, We hope soon again, we send a cordial greeting !! Fran Dolores General Manager
4out of 5
by A verified traveller

グワナファト観光に最適

Posted 26-Sep-2016
近くにレストランもあり、街の中心までも近くタクシーも直ぐに手配してくれます。 フロントの笑顔で丁寧な対応は、気持ちが良かった。
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
Dear Anonymous, Thank you for your kind comments and your recent stay, We are pleased that your experience in our hotel was nice, We send you a cordial greeting Staff !! Fran Dolores General Manager
5out of 5
by A verified traveller

Excelente

Posted 19-Sep-2016
Muy buen servicio habitaciones excelentes, desayuno incluido muy bueno, a 10 min del centro pero muy accesible para su acceso, servicio de tours
Comment from Hotel Management
20-Sep-2016 by General Manager, Hotel Management
Estimado Anonymous, Gracias por sus amables comentarios, Nos complace saber que disfruto su estancia y su viaje a nuestra bella ciudad, Le enviamos un cordial saludo de todo el staff!! Fran Dolores Gerente General
4out of 5
by A verified traveller

Hotel normal

Posted 17-Sep-2016
Estaba caro para lo que realmente ofrecían, no había valet parking.
Comment from Hotel Management
19-Sep-2016 by General Manager, Hotel Management
Estimado Anonymous, Gracias por sus amables comentarios, Por ser un Hotel Holiday Inn Express, por standar de Marca no contamos con Restaurante para comida, cena, room service y tampoco Valet parking, Lo esperamos de nuevo muy pronto y le enviamos un cordial saludo de todo el staff!! Fran Dolores Gerente General
3out of 5
by A verified traveller from Reynosa

Hotel con buena ubicación y excelente alberca.

Posted 12-Sep-2016
El hotel es muy bonito y su servicio de alberca climatizada está excelente. Tiene buena ubicacion, el desayuno es regular pero te dan una buena opcion adicional de mejorarlo pagando $25 pesos por persona y desayunas en el applebbes que esta enseguida.Lo malo es que no pudimos descansar debido a que los colchones estan en pésimo estado. Para mi lo mas importante es el descanso y la verdad para ser un Holiday inn salí muy decepcionada al respecto. Ojalá y mejoren ese detalle.
Comment from Hotel Management
14-Sep-2016 by General Manager, Hotel Management
Estimada Nelly, Gracias por sus amables comentarios y reciente estancia, Revisaremos lo señalado para mejorarlo en breve, Le enviamos un cordial saludo del Staff!! Fran Dolores Gerente General
3out of 5
by A verified traveller from Mission TX

Cons and Pros..

Posted 06-Sep-2016
Location: about 15mins to get Downtown GTO
Pros... Good location Friendly Staff Good car parking lot Cons... Very poor Breakfast... No Dinner service... Noisy room A/C Out fashion Rooms
Comment from Hotel Management
07-Sep-2016 by General Manager, Hotel Management
Dear Kemal, Thank you very much for your kind comments, We are pleased to know that we offered them a pleasant and comfortable stay, We will work immediately with the areas of opportunity identified We hope soon again, we send a cordial greeting !! Fran Dolores General Manager
5out of 5
by A verified traveller from Guanajuato

UNA NOCHE EXCELENTE EN GUANAJUATO.

Posted 04-Sep-2016
Pase una sola noche en el hotel, pero fue suficiente para descansar y disfrutar de las excelentes instalaciones y buen servicio del hotel holiday inn express. Muchas gracias por tan buen servicio. Saludos!
Comment from Hotel Management
06-Sep-2016 by General Manager, Hotel Management
Estimado Jorge, Gracias a usted por su visita y estancia, Nos da gusto haber podido lograr que tuviera una estancia comoda y agradable, y que disfrutara de su viaje y de nuestra bella ciudad!! Le enviamos un cordial saludo del staff!! Fran Dolores Gerente General