Ratings based on 450 Verified Reviews

4.3 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Apr-2018
IT was more that what I expected!! It was very comfortable and clean I love it
Comment from Hotel Management
23-Apr-2018 by General Manager, Hotel Management
Dear ANONYMOUS, Thank you for taking the time to tell us about your experience at Holiday Inn Express GUANAJUATO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, Sincerely, FRANCISCO DOLORES GONZALEZ
5 out of 5
by A verified traveller

Posted 20-Feb-2018 on Hotels
Very comfortable. great architecture. Recommend +++_
Comment from Hotel Management
24-Feb-2018 by General Manager, Hotel Management
Dear JOSE, Thank you for taking the time to tell us about your experience at Holiday Inn Express GUANAJUATO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, Sincerely, FRANCISCO DOLORES GONZALEZ
5 out of 5
by Mario

Posted 03-Jan-2018 on Hotels
Comment from Hotel Management
09-Jan-2018 by General Manager, Hotel Management
Estimado ANONYMOUS, Agradecemos sus amables comentarios que son muy valiosos para nosotros, Utilizamos su retroalimentación para realizar cambios continuos en nuestra marca para mejorar la experiencia de nuestros clientes. Esperamos que usted nos dé la oportunidad de servirle de nuevo en el futuro. Una vez más, gracias por elegir Holiday Inn Express Guanajuato, Sinceramente FRAN DOLORES Gerente General
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Nice hotel for business people

Posted 18-Nov-2017
Pros: Very clean, good breakfast buffet, helpful staff.
Location: Not much to do around. An Applebee restaurant next to the hotel and fast food near
I was attending an Ag Expo in Irapuato and could not find a hotel close by so I decided to give this hotel a shot even though it was an hour away. It turned out to be a great choice. I would say this is hotel for business people since the main attractions are a bit far from it.
Comment from Hotel Management
20-Nov-2017 by General Manager, Hotel Management
Dear JOSE, Thank you for taking the time to tell us about your experience at Holiday Inn Express GUANAJUATO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, Sincerely, FRANCISCO DOLORES GONZALEZ
5 out of 5
by Terri

Very comfortable and pleasant stay

Posted 17-Oct-2017 on Hotels
We were very happy with our stay at the Holiday Inn Express. We have stayed here before and would stay again. The staff is always very friendly and accommodating. The rooms are very comfortable, the bed and bedding was incredible. We were only going to stay for two nights, but changed it to seven nights because we were very happy there. The location is just a short 60 peso taxi ride to the Jardin, but for us, the location was perfect because we have family living in that area. Applebee's is next door - not our favorite place, but it served for our first night in town. The best part of the stay is the breakfast - nothing like you would ever get in the US. More than a full breakfast every day!
Comment from Hotel Management
26-Oct-2017 by General Manager, Hotel Management
Dear TERRI, Thank you for taking the time to tell us about your experience at Holiday Inn Express GUANAJUATO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, Sincerely, FRAN DOLORES
2 out of 5
by Fernando

Posted 17-Sep-2017 on Hotels
Rough sheets hard bed and no shuttle unacceptable
Comment from Hotel Management
25-Sep-2017 by General Manager, Hotel Management
Dear FERNANDO, We appreciate your kind comments that are very valuable to us, We use your feedback to make continuous changes in our brand to improve the experience of our customers. We look forward to serving you again in the future. Once again, thank you for choosing Holiday Inn Express Guanajuato, Best regards, FRAN DOLORES General Manager
3 out of 5
by A verified traveller

Nice location but need a lot of updates

Posted 05-Sep-2017
Pros: The personnel
Cons: Refurbishment
Location: Downtown, is great!
I'm normally happy with Holiday Inn Express wherever I go. This hotel’ lobby is one of the nicest I saw, personnel was very friendly and helpful, but rooms need an urgent update. The bathroom was already outdated and I need restoration and cleanliness. This was the part that blew me away from this hotel. Overall it is noteworthy that the hotel is old and in desperate need of refurbishment.
Comment from Hotel Management
07-Sep-2017 by General Manager, Hotel Management
Dear ANONYMOUS, We appreciate your kind comments that are very valuable to us, We use your feedback to make continuous changes in our brand to improve the experience of our customers. We look forward to serving you again in the future. Once again, thank you for choosing Holiday Inn Express Guanajuato, Best regards, FRAN DOLORES General Manager
4 out of 5
by Ricardo

Excellent

Posted 01-Sep-2017 on Hotels
Bed sheets a little rough
Comment from Hotel Management
07-Sep-2017 by General Manager, Hotel Management
Dear RICARDO, We appreciate your kind comments that are very valuable to us, We use your feedback to make continuous changes in our brand to improve the experience of our customers. We look forward to serving you again in the future. Once again, thank you for choosing Holiday Inn Express Guanajuato, Best regards, FRAN DOLORES General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Nice hotel - standard Holiday Inn

Posted 15-Jul-2017
Pros: Clean and comfortable, very close to bus station and easy access to Guanajuato
Cons: Add fridge in room
Location: Very close to bus station and easy access to Guanajuato Centro Historico
Clean and comfortable very close to bus station and easy access to Guanajuato Centro Historico
Comment from Hotel Management
18-Jul-2017 by General Manager, Hotel Management
Dear STEVE, We appreciate your kind comments that are very valuable to us, We use your feedback to make continuous changes in our brand to improve the experience of our customers. We look forward to serving you again in the future. Once again, thank you for choosing Holiday Inn Express Guanajuato, Best regards, FRAN DOLORES General Manager
5 out of 5
by Guillermo

Posted 28-Jun-2017 on Hotels
Comment from Hotel Management
04-Jul-2017 by General Manager, Hotel Management
Estimado Guillermo, Gracias por su amable valoracion, Lo esperamos de nuevo muy pronto, Saludos cordiales, Fran Dolores GG