Ratings based on 399 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Nice location but need a lot of updates

Posted 05-Sep-2017
Pros: The personnel
Cons: Refurbishment
Location: Downtown, is great!
I'm normally happy with Holiday Inn Express wherever I go. This hotel’ lobby is one of the nicest I saw, personnel was very friendly and helpful, but rooms need an urgent update. The bathroom was already outdated and I need restoration and cleanliness. This was the part that blew me away from this hotel. Overall it is noteworthy that the hotel is old and in desperate need of refurbishment.
Comment from Hotel Management
07-Sep-2017 by General Manager, Hotel Management
Dear ANONYMOUS, We appreciate your kind comments that are very valuable to us, We use your feedback to make continuous changes in our brand to improve the experience of our customers. We look forward to serving you again in the future. Once again, thank you for choosing Holiday Inn Express Guanajuato, Best regards, FRAN DOLORES General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Nice hotel - standard Holiday Inn

Posted 15-Jul-2017
Pros: Clean and comfortable, very close to bus station and easy access to Guanajuato
Cons: Add fridge in room
Location: Very close to bus station and easy access to Guanajuato Centro Historico
Clean and comfortable very close to bus station and easy access to Guanajuato Centro Historico
Comment from Hotel Management
18-Jul-2017 by General Manager, Hotel Management
Dear STEVE, We appreciate your kind comments that are very valuable to us, We use your feedback to make continuous changes in our brand to improve the experience of our customers. We look forward to serving you again in the future. Once again, thank you for choosing Holiday Inn Express Guanajuato, Best regards, FRAN DOLORES General Manager
5 out of 5
by Guillermo

Posted 28-Jun-2017 on Hotels
Comment from Hotel Management
04-Jul-2017 by General Manager, Hotel Management
Estimado Guillermo, Gracias por su amable valoracion, Lo esperamos de nuevo muy pronto, Saludos cordiales, Fran Dolores GG
4 out of 5
by FRANCISCO

Great place to relax away from the crows

Posted 28-Jun-2017 on Hotels
Hotel provided what I expect and HIE is know to provide their guset.
Comment from Hotel Management
04-Jul-2017 by General Manager, Hotel Management
Estimado Francisco, Gracias por sus amables comentarios y por su reciente estancia, Estamos a sus ordenes esperando regrese con nosotros muy pronto, Saludos cordiales, Fran Dolores GG
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 28-Apr-2017
The staff is friendly and helpful. Their breakfast is not that great...I chose the hotel because of the convenience of the breakfast...if you want to experience the colonial and historical side of Guanajuato, this hotel doesn't offer these...
Comment from Hotel Management
30-Apr-2017 by General Manager, Hotel Management
DearEli Thank you for taking the time to tell us about your experience at Holiday Inn Express GUANAJUATO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, Sincerely, FRANCISCO DOLORES GONZALEZ Gerente General
4 out of 5
by Julieta

Posted 23-Mar-2017 on Hotels
Comment from Hotel Management
10-Apr-2017 by General Manager, Hotel Management
Estimada Julieta, Gracias por sus amable calificacion y su reciente estancia con nosotros, Le enviamos un cordial saludo del Staff!! Fran Dolores Gerente General
5 out of 5
by A verified traveller

Posted 21-Mar-2017 on Hotels
Comment from Hotel Management
29-Mar-2017 by General Manager, Hotel Management
Estimado Amonimo, Muchas gracias por la calificacion a su reciente estancia en este su Hotel Holiday Inn Express Guanajuato, Saludos cordiales del Staff!! Fran Dolores Gerente General
4 out of 5
by Mark

Nice hotel at an affordable price

Posted 21-Mar-2017 on Hotels
The price was great in comparison with other hotels that were closer to the town center, and it's only about $3 USD cab fare to go into town.
Comment from Hotel Management
17-May-2017 by General Manager, Hotel Management
Estimado Mark, Agradecemos sus amables comentarios que son muy valiosos para nosotros, Utilizamos su retroalimentación para realizar cambios continuos en nuestra marca para mejorar la experiencia de nuestros clientes. Esperamos que usted nos dé la oportunidad de servirle de nuevo en el futuro. Una vez más, gracias por elegir Holiday Inn Express Guanajuato, Sinceramente FRAN DOLORES Gerente General
4 out of 5
by Kevin

Clean and friendly

Posted 01-Jan-2017 on Hotels
If you want a firm matteress this is the right place. The bed was too hard for me otherwise the hotel and property were very nice.
Comment from Hotel Management
03-Jan-2017 by General Manager, Hotel Management
Dear Kevin, Thank you for your kind comments and your recent stay, We will work on the points indicated, to improve We send you a cordial greeting Staff !! Fran Dolores General Manager
4 out of 5
by A verified traveller from Cincinnati, OH

South of City, close to bus station

Posted 03-Dec-2016
Pros: Breakfast in the morning was excellent. There was a small pool which is nice for kids.
Cons: Maintenance overall, especially in the bathroom was lacking.
Location: Bus station, that's pretty much it.
Hotel was nice, but not really close to the action, unless you are headed to the bus station. Be prepared to take a cab or Uber everywhere you wanted to go.
Comment from Hotel Management
03-Dec-2016 by General Manager, Hotel Management
Dear Russ, Thank you for your kind comments about your recent stay with us, We will put special attention in the maintenance of the bathroom of our rooms to improve to the brevity, We send you a warm greeting from the Staff !! Fran Dolores General Manager