Ratings based on 360 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4out of 5
by A verified traveller from Cincinnati, OH

South of City, close to bus station

Posted 03-Dec-2016
Pros: Breakfast in the morning was excellent. There was a small pool which is nice for kids.
Cons: Maintenance overall, especially in the bathroom was lacking.
Location: Bus station, that's pretty much it.
Hotel was nice, but not really close to the action, unless you are headed to the bus station. Be prepared to take a cab or Uber everywhere you wanted to go.
Comment from Hotel Management
03-Dec-2016 by General Manager, Hotel Management
Dear Russ, Thank you for your kind comments about your recent stay with us, We will put special attention in the maintenance of the bathroom of our rooms to improve to the brevity, We send you a warm greeting from the Staff !! Fran Dolores General Manager
5out of 5
by A verified traveller

Posted 24-Oct-2016 on Hotels
Comment from Hotel Management
26-Oct-2016 by General Manager, Hotel Management
Estimado Anonimo, Le agradecemos mucho la valoracion a su reciente con nosotros, nos complace saber que fue comoda y agradable, Le enviamos un cordial saludo del Staff!! Fran Dolores Gerente General
5out of 5
Recommended
for Everyone
by A verified traveller from US

Great Stay

Posted 24-Oct-2016
Pros: I liked that it was quiet and clean. Parking and breakfast were included.
Cons: It's a bit far from downtown.
The hotel was really clean. The staff was nice and helpful. The beds were really comfortable. It was nice and quiet at night.
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
Dear Alejandra, Thank you for your kind comments and your recent stay, We are pleased that your experience in our hotel was nice, We send you a cordial greeting from the Staff !! Fran Dolores General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Mexico City

Not too close, not too far

Posted 10-Oct-2016
Pros: Clean and what you would expect from Holiday Inn
Cons: Faster internet is needed!
Location: Not in the downtown vicinity, therefore you need to consider ground transportation if that's what you're visiting. Other attractions are spread out,
Great morning shuttle service, clean room, good breakfast, quiet at night.
Comment from Hotel Management
11-Oct-2016 by General Manager, Hotel Management
Dear Henry, Thank you for your kind comments and your recent stay, We are pleased that your experience in our hotel was nice, This month we will install and improve the quality and speed of our internet We send you a cordial greeting Staff !! Fran Dolores General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Posted 04-Oct-2016
Fifth time staying here. Staff is always amazing!
Comment from Hotel Management
04-Oct-2016 by General Manager, Hotel Management
Dear Lily, Thank you very much for your kind comments, We are pleased to know that we offered them a pleasant and comfortable stay, We hope soon again, we send a cordial greeting !! Fran Dolores General Manager
3out of 5
by A verified traveller from Mission TX

Cons and Pros..

Posted 06-Sep-2016
Location: about 15mins to get Downtown GTO
Pros... Good location Friendly Staff Good car parking lot Cons... Very poor Breakfast... No Dinner service... Noisy room A/C Out fashion Rooms
Comment from Hotel Management
07-Sep-2016 by General Manager, Hotel Management
Dear Kemal, Thank you very much for your kind comments, We are pleased to know that we offered them a pleasant and comfortable stay, We will work immediately with the areas of opportunity identified We hope soon again, we send a cordial greeting !! Fran Dolores General Manager
4out of 5
Recommended
for Everyone
by A verified traveller from Guadalajara

Good hotel outside of Guanajuato

Posted 08-Aug-2016
Pros: clean and spacious room
Cons: better organized reception
Location: Applebees outside the hotel
Overall a good hotel and I was aware that the hotel was outside the city. The hotel was quite busy and we had a room to the inside where the breakfast buffet is served so it was a bit noisy in the morning. Check out was chaotic and had to wait long time to get luggage stored and getting a taxi to the city. If you are looking for a standard hotel and no problem being outside the city it's a good option.
Comment from Hotel Management
08-Aug-2016 by General Manager, Hotel Management
Dear Guillermo, Thank you very much for your kind comments, We are pleased to know that we offered them a pleasant and comfortable stay We hope soon again, we send a cordial greeting !! Fran Dolores General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from El Paso, Texas

We love Holiday Inn. Always consistent.

Posted 23-Jun-2016
Pros: Cleanliness.
Location: Away from noise of downtown. Perfect for us.
Perfect hotel. Beautiful decor in lobby. Had to take a cab to downtown Guanajuato but we knew that when we booked. Cabs very reasonable. Never had to wait more than 5 minutes. Highly recommend.
Comment from Hotel Management
23-Jun-2016 by General Manager, Hotel Management
Dear Isabel, Thank you very much for your kind comments, We are pleased to know that we offered a stay as pleasant and nice facilities, We hope very soon again, we send cordial greetings to all the staff !! Fran Dolores General Manager
5out of 5
by Leonardo

Posted 15-Jun-2016 on Hotels
Comment from Hotel Management
16-Jun-2016 by General Manager, Hotel Management
Estimado Leonardo, Muchas gracias por su estancia y calificacion a la misma, nos da gusto saber que cumplimos sus expectativas, Saludos de todo el Staff, Fran Dolores Gerente General
5out of 5
by Jaime D

Posted 02-Apr-2016 on Hotels
Comment from Hotel Management
04-Jun-2016 by General Manager, Hotel Management
Estimado Jaime D, Muchas gracias por su amable calificacion a su estancia en este su Hotel, Nos complace saber que haya sido comoda y agradable, Le enviamos un cordial saludo del staff!! Fran Dolores Gerente General