Ratings based on 372 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 28-Apr-2017
The staff is friendly and helpful. Their breakfast is not that great...I chose the hotel because of the convenience of the breakfast...if you want to experience the colonial and historical side of Guanajuato, this hotel doesn't offer these...
Comment from Hotel Management
30-Apr-2017 by General Manager, Hotel Management
DearEli Thank you for taking the time to tell us about your experience at Holiday Inn Express GUANAJUATO. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, Sincerely, FRANCISCO DOLORES GONZALEZ Gerente General
4 out of 5
by Julieta

Posted 23-Mar-2017 on Hotels
Comment from Hotel Management
10-Apr-2017 by General Manager, Hotel Management
Estimada Julieta, Gracias por sus amable calificacion y su reciente estancia con nosotros, Le enviamos un cordial saludo del Staff!! Fran Dolores Gerente General
5 out of 5
by A verified traveller

Posted 21-Mar-2017 on Hotels
Comment from Hotel Management
29-Mar-2017 by General Manager, Hotel Management
Estimado Amonimo, Muchas gracias por la calificacion a su reciente estancia en este su Hotel Holiday Inn Express Guanajuato, Saludos cordiales del Staff!! Fran Dolores Gerente General
4 out of 5
by Mark

Nice hotel at an affordable price

Posted 21-Mar-2017 on Hotels
The price was great in comparison with other hotels that were closer to the town center, and it's only about $3 USD cab fare to go into town.
Comment from Hotel Management
17-May-2017 by General Manager, Hotel Management
Estimado Mark, Agradecemos sus amables comentarios que son muy valiosos para nosotros, Utilizamos su retroalimentación para realizar cambios continuos en nuestra marca para mejorar la experiencia de nuestros clientes. Esperamos que usted nos dé la oportunidad de servirle de nuevo en el futuro. Una vez más, gracias por elegir Holiday Inn Express Guanajuato, Sinceramente FRAN DOLORES Gerente General
4 out of 5
by Kevin

Clean and friendly

Posted 01-Jan-2017 on Hotels
If you want a firm matteress this is the right place. The bed was too hard for me otherwise the hotel and property were very nice.
Comment from Hotel Management
03-Jan-2017 by General Manager, Hotel Management
Dear Kevin, Thank you for your kind comments and your recent stay, We will work on the points indicated, to improve We send you a cordial greeting Staff !! Fran Dolores General Manager
4 out of 5
by A verified traveller from Cincinnati, OH

South of City, close to bus station

Posted 03-Dec-2016
Pros: Breakfast in the morning was excellent. There was a small pool which is nice for kids.
Cons: Maintenance overall, especially in the bathroom was lacking.
Location: Bus station, that's pretty much it.
Hotel was nice, but not really close to the action, unless you are headed to the bus station. Be prepared to take a cab or Uber everywhere you wanted to go.
Comment from Hotel Management
03-Dec-2016 by General Manager, Hotel Management
Dear Russ, Thank you for your kind comments about your recent stay with us, We will put special attention in the maintenance of the bathroom of our rooms to improve to the brevity, We send you a warm greeting from the Staff !! Fran Dolores General Manager
5 out of 5
by A verified traveller

Posted 24-Oct-2016 on Hotels
Comment from Hotel Management
26-Oct-2016 by General Manager, Hotel Management
Estimado Anonimo, Le agradecemos mucho la valoracion a su reciente con nosotros, nos complace saber que fue comoda y agradable, Le enviamos un cordial saludo del Staff!! Fran Dolores Gerente General
5 out of 5
Recommended
for Everyone
by A verified traveller from US

Great Stay

Posted 24-Oct-2016
Pros: I liked that it was quiet and clean. Parking and breakfast were included.
Cons: It's a bit far from downtown.
The hotel was really clean. The staff was nice and helpful. The beds were really comfortable. It was nice and quiet at night.
Comment from Hotel Management
24-Oct-2016 by General Manager, Hotel Management
Dear Alejandra, Thank you for your kind comments and your recent stay, We are pleased that your experience in our hotel was nice, We send you a cordial greeting from the Staff !! Fran Dolores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Mexico City

Not too close, not too far

Posted 10-Oct-2016
Pros: Clean and what you would expect from Holiday Inn
Cons: Faster internet is needed!
Location: Not in the downtown vicinity, therefore you need to consider ground transportation if that's what you're visiting. Other attractions are spread out,
Great morning shuttle service, clean room, good breakfast, quiet at night.
Comment from Hotel Management
11-Oct-2016 by General Manager, Hotel Management
Dear Henry, Thank you for your kind comments and your recent stay, We are pleased that your experience in our hotel was nice, This month we will install and improve the quality and speed of our internet We send you a cordial greeting Staff !! Fran Dolores General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Posted 04-Oct-2016
Fifth time staying here. Staff is always amazing!
Comment from Hotel Management
04-Oct-2016 by General Manager, Hotel Management
Dear Lily, Thank you very much for your kind comments, We are pleased to know that we offered them a pleasant and comfortable stay, We hope soon again, we send a cordial greeting !! Fran Dolores General Manager