Allende 7 Jardin Union, Centro Historico, Guanajuato, GTO
Reviews
8.8
Excellent
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I enjoyed my couple of days stay here, service is great and area is convenient. Will be staying here again when I have chance to go back.
MARIA
Stayed 1 night in Feb 2024
6/10 Okay
Miguel Angel
Travelled with family
4 Mar 2024
Disliked: Staff & service
The hotel was nice and in a nice area, however its nothing special and ultimately overpriced for what it offers. Theres other nearby hotel, which price tag best fits the experience.
Reception gave us four different rates for the same room. The man that helped us at the counter was rude and dishonest. He started with a really high rate and went down from there and even his lowest price didn’t beat Expedia’s pricing. I had to book through Expedia while I was there waiting with my whole family. After I booked through Expedia he was very rude and obviously upset about the outcome. As a VIP member, we get a free welcome beverage he didn’t give us our beverage and it wasn’t offered. Very disappointed that this incident ruined my perspective about the property and our stay. There are many other places that are very nice to stay at nearby. However we chose this property because the kids were tired. Otherwise, I would’ve kept looking because I do not like giving my business to these kind companies. Beware on the prices given in person as they are not accurate and they will try to get the most they could get.
This is my second time staying at this hotel and the service has been amazing each time. The employees are very helpful and kind, I will definitely continue to stay here.
Cassandra
Stayed 3 nights in Dec 2023
Response from Carol Vallejo on 28 Feb 2024
Thank you for staying with us. Thank you for your feedback. Hope to have you again.
Walking distance to restaurants, shops and cultural aspects. Friendly and helpful staff. Clean.
Ana
Stayed 1 night in Dec 2023
Response from Carol Vallejo on 18 Dec 2023
Thank you for staying with us.
6/10 Okay
MARY
Travelled with group
17 Nov 2023
Liked: Cleanliness
The hotel has a great location and is very interesting architecturally. The staff were not very friendly, there wasn’t hot water, they didn’t want to honor the breakfast included deal offered with discounted price thru Hotels and the room wreaked of cleaning chemicals. The breakfast was mostly delicious and it was lovely to have a pool although it was very dark and luke warm.
MARY
Stayed 2 nights in Nov 2023
Response from Carol Vallejo on 19 Nov 2023
Thank you for staying with us and for your feedback
My husband and I had a wonderful stay at Edelmira. The staff was very friendly and hospitable. The rooms were clean, and the location of the hotel is at the center and walking distance to everything. Highly recommend
Leilani
Stayed 4 nights in Oct 2023
Response from Carol Vallejo on 12 Oct 2023
Thank you for staying with us
10/10 Excellent
Christian
Travelled with family, Travelled with family and small children
Nice little Hotel. Great location and employees are really nice and helpful. The only thing I didn't like was that the Jacuzzi wasn't really hot. To my understanding both the swimming pool and the hot tub at this Hotel can be heated but they weren't not sure if it wasn't working or room temperature is all they can do. Regardless giving it 5 stars.
Great location central to all the action by foot. There is a bar/club next door that you’ll hear music and the hits provided ear one plug. Aside from that everything was excellent.
Jeannette
Stayed 1 night in Oct 2023
Response from Carol Vallejo on 12 Oct 2023
Thank you for staying with us and for your feedback
The hotel was centrally located to major historical points of interest. Breakfast was tasty and satisfying. The employees were courteous and professional. I wouldn't recommend staying in room 29, very noisy as it is close to a major tunnel exit and laundry area. They did have ear plugs for use.
Verified traveller
Stayed 2 nights in Jul 2023
Response from Carol Vallejo on 29 Jul 2023
Thank you for staying with us and for your feedback.
Best of the best for sure. I will definitely be staying at this hotel for any future stays! Only downfall is that parking is awful and far , but this is a problem for most hotels in the area
Hermoso lugar localizado en el centro de la cuidad. Las facilidades muy limpias y el personal muy amable. Me hubiera gustado que hubiera un refrigerador en la habitación.
I liked that the property was so convenient and walking distance from where we had planned to go very clean hotel only thing I did not like the check in the staff at the front don't welcome you very serious and rude staff during the check in or when walking in the only friendly people there was the cleaning ladys there and the guy who helped us with our luggage to our room he was a very friendly guy with glasses light complected ... Other than that I loved the stay.
Felicia
Stayed 2 nights in Jun 2023
Response from Carol Vallejo on 13 Jun 2023
Thank you for staying with us. We apologize for this situation.
My partner and I stayed in a suite looking out onto the tunnels, which was a pleasant view and it was not noisy. We both received massages which we definitely would recommend.
beatriz diaz
Stayed 3 nights in Apr 2023
Response from Carol Vallejo on 10 Apr 2023
Thank you for staying with us and for your feedback.
Location is ideal for exploring central Guanajuato. I had a room that was just like the Expedia pictures, it looked onto the central atrium, and was very quiet. the staff were very helpful, especially when my onward ride was two hours late.
Robert
Stayed 5 nights in Mar 2023
Response from Carol Vallejo on 10 Apr 2023
Thank you for staying with us and for your feedback.