Ratings based on 213 Verified Reviews

4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location!

Posted 17-Sep-2017
Pros: The location, staff and ambiance
Cons: Light on air conditioning unit needs to be hidden.
Location: Right next to lovely square, near theatre, restaurants and cathedral. Great location for walking everywhere!
Perfect location in center of town! Very courteous, helpful staff. Very nice room. Only exception was that air conditioning unit had blue light that we couldn't turn off. It lit up our room and made it hard to sleep.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel in the centre

Posted 04-Sep-2017
Pros: Architecture
Cons: breakfast could start earlier.
Location: Very central.
This is a very nice hotel directly in the middle of the city. It seems to be a historic building. Facilities are good and breakfast included. Walking distance to everywhere. Only potential complaint is noise from street, but earplugs are provided.
5 out of 5
Recommended
for Everyone
by A verified traveller from Henderson NV

Great hotel… Great staff… Close to everything.

Posted 23-Jul-2017
This hotel is in the middle of all the action. The room was very comfortable. The bed… excellent with several pillow choices. The hotel staff couldn't be more accommodating. They were wonderful and added to our overall experience. The service was impeccable!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Jul-2017
Good service, and good food very please with my adventure.
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 02-May-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from mcallen

Great location. Lovely room

Posted 26-Apr-2017
Pros: Clean , location, staff very helpful
Close to many downtown points of interest Make sure to go on Tuesday or after many attractions were not opened
3 out of 5
by Sabine

Too little for too much money!

Posted 19-Apr-2017 on Hotels
I personally was a little disappointed with the hotel after checking out the rooms online. I imagined them a little more bright. We had rooms 6 and 7. I also cannot remember that I read that there are windows but you cannot open them (to the interior atrium).The hotel is kind of impersonal, doesn't have any special ambiente at least in my opinion. The restaurant staff was friendly, reception staff only in parts. However, the person who helped us with our luggage, was very frinedly. The location is very convenient, and the hotel is - despite the very central and downtown location - very quiet. Unfortunately the smell in the hotel was most of the time very unpleasant (sewer mixed with chlorine from Jacuzzi or pool). My friend stayed in room 7, and her room was very musty and smelly all the time. I think the hotel was very pricey for what it offered, and I probably would check out another hotel next time I am in Guanajuato.
5 out of 5
Recommended
for Everyone
by A verified traveller from Long Beach, CA

Nice hotel right by plaza

Posted 04-Apr-2017
The hotel is very clean and updated. They provide complimentary wifi, great breakfast, in-room snacks and bottled water. We would go back.
4 out of 5
by Rena

Great location and I would stay there again.

Posted 01-Apr-2017 on Hotels
Very convenient hotel close to town square which is very lively. Difficult to find as it is on a no drive street. Nice breakfast. Unfortunaly we had an early flight to catch and our 5.30 am wakeup call did not materialize! The doors were locked and when taxi arrived we could not get out of hotel. Finally an employee did appear and opened the door.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location on the plaza!

Posted 23-Mar-2017
Pros: Location and pleasant staff & atmosphere.
Cons: Remove area rugs in guest rooms. I stumbled many times! A small refridgerator in our room would have been very nice....especially since I became ill.
Location: Wonderful shops, museums, restaurants & cafes nearby....all within walking distance.
Very pleasant and helpful staff. Meals were fresh and made to order...delicious too.