Ratings based on 675 Verified Reviews

3.9 out of 5
65% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel.

Posted 18-Apr-2018
Our stay was pretty good at this property. What I really liked about our stay were the bellman this guys were so attentive, Juan and Víctor were always making sure our tours went right and always very helpful. Overall we enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

Great Hotel!

Posted 06-Feb-2018
We spent one day one night at Camino Real Hotel and we loved it... rooms are big and clean!
5 out of 5
by A verified traveller

Nice but a short walk from downtown

Posted 15-Jan-2018 on Hotels
Overall a great hotel! Clean, comfortable, and nice rooms. It was just about a 15 minute walk from downtown.
3 out of 5
by A verified traveller

1 star service at a 4 start hotel

Posted 09-Jan-2018 on Hotels
The service at the hotel was poor and the response of the general manager even worse.
3 out of 5
by A verified traveller from chicago, illinois

Ok hotel

Posted 03-Jan-2018
Hotel is ok but I probably would not stay there again. Our room smelled during certain times of the day. The bathroom had a little mold on the walls. I almost request for a change but stuck with it since we were not in the whole day and didn’t want the trouble of having to pack everything. Pool was nice which is probably why it made it ok. The restaurant had half of the items we asked for and then it was overpriced. Overall not the best experience.
3 out of 5
by A verified traveller from florida

bed customer service in the registration

Posted 14-Dec-2017
Pros: the restaurant, and the location
Cons: yes direct phone line with the bell man for assistance
Location: the hotel is close to everything so I chose this hotel for the first time I travel frequently for business
I called and called trying to communicate whit receptionist and without luck, We needed help with our bags we arrive to report out departure she said she was alone she did not have time to answer the phone some one did not get to work, for costumers we not want to hear that
4 out of 5
by Wilmer

Posted 19-Nov-2017 on Hotels
They don't have people to receive the guest and help us with the bags.
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Wedding weekend

Posted 24-Oct-2017
Excelente location very close to everything. Excellent personnel and service. Highly recommend this hotel, very clean and modern.
5 out of 5
by RAMON

It was really amazing ,clean modern . No complaint

Posted 24-Oct-2017 on Hotels
Hotel was nice and clean . Walking distance to atractions not to bad.
5 out of 5
Recommended
for Everyone
by A verified traveller from SOMERTON, AZ

HISTORY

Posted 19-Sep-2017
Pros: its beauty and tradition
Cons: coffee in the room for when we wake up
Location: very close to all the points of interest
very beautiful city with its old traditions and stories that go back hundreds of years back. the people very friendly and polite and their food was delicious. planning to go back pretty soon.