Ratings based on 717 Verified Reviews

3.9 out of 5
64% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller

Posted 02-Jun-2018
Check in felt a bit rushed and cold, but then we checked in with a large group. The rest of the staff was very pleasant and helpful. Overall, not a bad location and accessible to a lot of places.
4 out of 5
by a verified traveller from Minnesota

Posted 01-Jun-2018
Check-In was terrible. They gave us a room that needed repairs. The faucet in sink was broken. Several lights wouldn't turn on. Lamps were broken. Room was dirty. We reserved and paid for an upscale room with a King size bed. There wasn't too many rooms more expensive. After a lot of complaining and poor responses, we were given an excellent room in the new building. After that, everything else was fine. The two young girls at the front desk need training and better customer service skills.
5 out of 5
Recommended
for Everyone
by a verified traveller from Los Angeles ca.

The Best

Posted 30-May-2018
Excellent place Best in town. Best price. Good people.
3 out of 5
Recommended
for Everyone
by a verified traveller

Nice garden

Posted 29-May-2018
We only stayed one night. It had a beautiful garden and a nice pool. The bed was confortable. The faucet in the sink was loose and the room had a funny smell. Overall it was ok.
4 out of 5
Recommended
for Everyone
by a verified traveller

Posted 27-Apr-2018
The staff is very friendly. The bed is comfortable. The pool is big. The shower is a bit small. The bar is nice too.
4 out of 5
Recommended
for Everyone
by a verified traveller

Great hotel.

Posted 18-Apr-2018
Our stay was pretty good at this property. What I really liked about our stay were the bellman this guys were so attentive, Juan and Víctor were always making sure our tours went right and always very helpful. Overall we enjoyed our stay.
4 out of 5
by a verified traveller

Great location

Posted 20-Mar-2018 on Hotels
Close from the downtown. The hotel is kind of old. Need some improvement. The gym doesn’t work at all and the room was not very clean
4 out of 5
by a verified traveller

Nice hotel

Posted 12-Mar-2018 on Hotels
Great place to stay. There are some details they need to check out but definitely I will return.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 17-Feb-2018 on Hotels
4 out of 5
by a verified traveller

Posted 07-Feb-2018 on Hotels
The staff was nice and attentive in the cafe and bar area. House keeping kept the rooms clean but would forget the small details like leaving hand towel. I don’t recommend sending your clothes to dry clean only to wash. I wouldn’t say it’s a five star hotel but more like 3 1/2 if I have a deal on the hotel I would stay again.