Ratings based on 77 Verified Reviews

4.7 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Arlington, VA

Very nice hotel in great location

Posted 04-Jul-2017
Pros: Location, staff.
Cons: Breakfast could have a better variety
Location: The hotel is one street behind the main street of the historic center. As such, it is steps away from all the major attractions.
The hotel is in a very nice old mansion with big, nice rooms. It's steps away from everything.
Comment from Hotel Management
08-Jul-2017 by Atención a clientes, Hotel Management
Thank you for your comments, it is a pleasure to serve you. Best regards
5 out of 5
by Wilfredo

Lovely

Posted 10-May-2017 on Hotels
Great hotel! Although they have to let you know that the parking is only Valet parking, so don't try looking for it around the city
Comment from Hotel Management
17-May-2017
Thanks for the suggestion and share it. Best regards
5 out of 5
by A verified traveller

Memorable place

Posted 30-Nov-2016 on Hotels
Great place and service. We felt very welcome. They include the breakfast which is pretty good. The ambience and staff are very friendly and professional. Close to main attractions. I'd definitely will stay there again. Made our trip memorable.
Comment from Hotel Management
28-Dec-2016 by General Manager, Hotel Management
Dear Guest We appreciate your comments and the benefits of staying with us, it will be a pleasure to serve you on your next visit. Best regards
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 06-Oct-2016 on Hotels
5 out of 5
by A verified traveller

Amazing service and comfort

Posted 27-Sep-2016 on Hotels
The rooms were spacious, clean and luxurious without the high end price. The service was the best I have ever received in a hotel in this world. The location was also convenient in the city. The best stay ever.
5 out of 5
by LUIS ANGEL from Mexico city

Excellent

Posted 25-Aug-2016 on Hotels
It was a very nice stay in a wonderful renovated buidling and with lots of flair and good taste.
4 out of 5
by maria from Chicago

Great place and location

Posted 15-Jun-2016 on Hotels
We fell in love with all the staff in this Hotel. We loved the service, the room, the deco, the building, the art they had. The only thing I didn't love was the pillows.
5 out of 5
by Elsa from Costa Rica

Amazing surprise!

Posted 10-May-2016 on Hotels
The hotel is at the heart of downtown, has parking that is included and right besides the hotel. The breakfast was AMAZING, service was incredible. The only downside is the fact that it has no elevator so it is something to take into consideration. Because the city is UNESCO patrimony the building cannot be altered, so it´s understandable yet still something to take into consideration. The hotel is near enough where you don´t have all the noise from the main plaza, but it takes 3 minutes to get there. I would recommend this hotel in a heartbeat!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice ambiance, good service, good location

Posted 10-Apr-2016
Pros: Armando is the best concierge. He is extremely helpful and charming. We liked the location, the good breakfast and the very comfortable bed.
Cons: There is no elevator. If you have difficulty walking, ask for a room on the first floor. There are 4 floors. The hotel carries your bags to the room.
Location: Good restaurants, shopping, music within 2 blocks. We walked most places. Cabs are plentiful and cheap.
We had a very nice stay in this hotel. Our room was upgraded, and we enjoyed eating breakfast out on our terrace. It is a converted hacienda, and each room is different. Nice bath products and large rooms with comfortable beds and linens. We took a first-class bus for $7 from Guanajuato to San Miguel. The ride take 11/2 hours, and the bus is better than the ones in USA; reclining seats, TVs, refreshments. No need for cars in Guanajuato or San Miguel.
5 out of 5
by Chris

This traveller left a rating score only Posted 05-Apr-2016 on Hotels