Lobby sitting area

Reviews of Occidental Tamarindo - All Inclusive

4 out of 5
Occidental Tamarindo - All Inclusive
Playa Langosta, Tamarindo, Guanacaste

Reviews

7.6

Good

Rating 10 - Excellent. 289 out of 1000 reviews" "
Rating 8 - Good. 373 out of 1000 reviews" "
Rating 6 - Okay. 177 out of 1000 reviews" "
Rating 4 - Poor. 91 out of 1000 reviews" "
Rating 2 - Terrible. 70 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was not very clean, food near the pool was always soggy, not many choices to choose from always the same thing, receptionist very inappropriate they would make fun of people who didn’t speak Spanish so unprofessional. Personally they need to get them to learn matters and be polite.. buffet was always the same food not that many choices.. you can not drink alcoholic beverages inside the pool, entertainment was a little boring not much the same 4 people all the time..
Stayed 6 nights in Mar 2024
Response from Occidental Tamarindo. on 12 Apr 2024
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Occidental Tamarindo. on 9 Apr 2024
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Tamarindo hotel and are delighted to read that we were able to match your holiday expectations.

4/10 Poor

lina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Occidental Tamarindo. on 5 Apr 2024
Muchas gracias por tomarse su tiempo a dejar su opinión. Nos gustaría que nos indicara los aspectos que no gustaron de nuestra propiedad. Estamos a su servicio.

4/10 Poor

Jamie

Liked: Staff & service
Disliked: Amenities
For all inclusive there was only buffet and the food was not good and only offered at limited times. My room was 20 feet from the amphitheater and it was extremely loud at night. My only entrance to my room was a sliding glass door and I did not feel secure.
Stayed 5 nights in Mar 2024
Response from Occidental Tamarindo on 28 Mar 2024
Thank you for taking the time to provide us with feedback about your last stay at Occidental Tamarindo. Your comments will help us improve our services and guarantee unforgettable experiences. Thank you.

8/10 Good

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience at this hotel. The rooms were spacious and clean, the staff were very helpful and friendly and the beach beside the resort was a great place to spend time. A wonderful beach to watch the sunset from. The all inclusive food and drinks were convenient but the food options don’t change much for each day in the main buffet restaurant although you have the option to book the other 2 restaurants in advance (Italian or Japanese). We chose to eat dinner out a few nights as well for a change. If we come back to Tamarindo again, we would choose Occidental tal Tamarindo again.
Stayed 4 nights in Mar 2024
Response from Occidental Tamarindo on 28 Mar 2024
We want to thank you on behalf of the entire Occidental Tamarindo staff. For us the most important thing is to provide unforgettable experiences. We hope we can meet again soon.

4/10 Poor

carlos

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Jusy was our saving grace but everything else was very disappointing. They had a water shortage the waiters, bartenders, and front desk are in need of a customer service training. We had so many issues, lack of water, broken safes, no towels and they would say we are on our way and it took 2 days! I watched the front desk ignore the phone knowing my husband was calling and they wouldn’t pick up. I watched a poor girl tell them that her toilet was broken and it had been a full day and she was scared of having to go use lobby bathroom because they hadn’t fixed hers.
Stayed 5 nights in Mar 2024
Response from Occidental Tamarindo. on 25 Mar 2024
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

6/10 Okay

Renee

Travelled with family, Travelled with group
The buffet was decent but the week we were there, we were only able to get 1 dinner reservation. The quality of alcohol was very low. And the drinks were definitely watered down. Not being able to have your drink in or near the pool with something I didn’t like. The staff started cleaning around the pool once we were already there. The beach access was a wonderful plus.
Stayed 5 nights in Mar 2024
Response from Occidental Tamarindo. on 25 Mar 2024
We first would like to thank you for choosing our Occidental Tamarindo for your holidays in Tamarindo and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

10/10 Excellent

James Dull, Grove

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff treat you like family. very kind and helpful. location is optimal with a perfect beach access. Greddy the lifeguard is fabulous as is Adina on the waitstaff.
Stayed 7 nights in Mar 2024
Response from Occidental Tamarindo. on 25 Mar 2024
Thank you very much for sharing this great review of your recent stay at Occidental Tamarindo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and walkable. The pool area and bar was nice. Lots of iguanas!
Stayed 7 nights in Mar 2024
Response from Occidental Tamarindo. on 25 Mar 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Tamarindo we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, resort was beautiful.
Stayed 4 nights in Feb 2024
Response from Occidental Tamarindo. on 25 Mar 2024
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations.

8/10 Good

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time to this resort. We like that its small and on a gorgeous beach. Love the eiver that runs on the side of the resort into the ocean. Fun watching surfers. The buffet is very good and fresh. The bartenders are friendly and fast. The entertsinment by the pool was very upbeat. Its so close to town. You can walk or take a $6 cab ride. We would definitly return. A good experience. Not fancy but has a nice vibe to it. The price can't be beat!!
Stayed 4 nights in Mar 2024
Response from Occidental Tamarindo. on 18 Mar 2024
Thank you very much for sharing this great review of your recent stay at Occidental Tamarindo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

10/10 Excellent

Ben

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facts. Check in quick and easy. Rooms spacious. Two queen beds. Bathroom clean. TV not really useful. All rooms close walk to all facilities. Food very good and plentiful. Amazing fresh fruit - papaya, pineapple, mango etc. Two formal dining options - Japanese and Italian. Some items excellent some hot or miss. Those dining rooms never seemed full. Have to book ahead. Gym has three exercise bikes, only one with digital read out, others manual adjust resistance. Several stair climbers. Could be better air conditioned. Opens at 7am. Pool large and never over crowded. If you place a towel early enough you will get a lounge chair at pool or beach. Snack bar open all day but food a bit old - hot dogs, burgers, pizza, nachos, fries. Beach access easy and close. Large amounts of volcanic rock impede swimming in some areas. High tide limits swims due to waves and currents. But lower tide offers lots of access. Staff all friendly and helpful. Bit of a chore to get to Tamarindo town or beach. Can walk but 20 minutes in hear. Taxi is $US8. Or bus once per hour. If you want vast open beach for miles stay closer to Tamarindo. Check out quick and seamless. Airport transfer 90-120 minutes arranged thru Victor $US100 for six of us one way.
Stayed 7 nights in Mar 2024
Response from Occidental Tamarindo. on 18 Mar 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Tamarindo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

8/10 Good

Chantal

Liked: Property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Occidental Tamarindo. on 18 Mar 2024
Thank you for choosing to spend such an important event with us at the Occidental tamarindo where our goal is to make our home feel like yours

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Occidental Tamarindo. on 14 Mar 2024
Firstly we would like to thank you for choosing our Occidental Tamarindo hotel for your holidays in Tamaindo and for the review you shared on XXX, all of your kind words about your stay with us are great to hear

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I thoroughly enjoyed our time at Occidental Tamarindo! The resort exceeded all our expectations with its stunning beauty. The service was exceptional, the beach was breathtaking, and the cuisine was delightful. The sunsets over the beach were truly mesmerizing! I highly recommend trying the Kyoto Japanese Restaurant for an exquisite dining experience - the sushi was absolutely incredible!
Stayed 3 nights in Mar 2024
Response from Occidental Tamarindo. on 11 Mar 2024
Thank you very much for sharing this great review of your recent stay at Occidental Tamarindo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

4/10 Poor

Thomas

Travelled with partner
The food at this resort is absolutely horrible. The breakfast buffet is okay. The lunch buffet is disgusting and was the same food over and over. The dinner buffet was just as bad. We ended up going into town for lunch and dinner the remaining of our stay. The pool snack bar food is disgusting and I can not believe they get away with serving this food. Absolutely not even edible. Dried up and the bread is hard like a hickey puck. Most of the time the food was not even out at the listed times.
Stayed 4 nights in Feb 2024
Response from Occidental Tamarindo. on 8 Mar 2024
Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful and clean resort in paradise. We chose to stay here to enjoy the surf and sun and it certainly didn’t disappoint. Truly one of the most beautiful beaches we have ever had the privilege to be on, with breathtaking sunsets, so relaxing and everyone was so kind and helpful. Not as many food options as we have had in other resorts we have stayed in, but still not a complaint..we aren’t picky about food choices. Would highly recommend and would definitely stay here again.
Stayed 5 nights in Mar 2024
Response from Occidental Tamarindo. on 8 Mar 2024
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Tamarindo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

8/10 Good

Sandra

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is right on the ocean, spectacular views.
Stayed 5 nights in Feb 2024
Response from Occidental Tamarindo. on 29 Feb 2024
First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Tamarindo hotel and are delighted to read that we were able to match your expectations.

6/10 Okay

Jenny

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This small resort has good qualities such as the pools/waterway off of the ocean ( good for wading and children), shady beach area, and gardens throughout the property. Service side was poor possibly because of staffing shortages. Rarely seen a server by the pool and in the dining room. Often went without a drink aside from water. Everything was self serve! Entertainers were skills dancers. Would like to see a variety of evening entertainment and more pool games to make things more lively. It’s a budget resort with average rating.
Stayed 5 nights in Feb 2024
Response from Occidental Tamarindo. on 26 Feb 2024
In Occidental Tamarindo we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics

8/10 Good

Josh-Roc, Bayside

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location. Food could be better and the service but still a nice location right on the beach.
Stayed 3 nights in Jan 2024
Response from Occidental Tamarindo. on 14 Feb 2024
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success

10/10 Excellent

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the great beach, tamarindo’s nightlife, Buffett ok
Stayed 3 nights in Jan 2024
Response from Occidental Tamarindo. on 5 Feb 2024
First of all, we congratulate you with your Silver Wedding Anniversary and we thank you for choosing our Occidental Tamarindo hotel for such a special occasion.We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions.

4/10 Poor

April

Travelled with group
Disliked: Amenities, property conditions & facilities
It was a lovely spot on the beach. Fabulous surfing and great activity. We enjoyed the quiet area compared to the city. Low key. Rooms were good sized and very clean.
Stayed 3 nights in Jan 2024
Response from Occidental Tamarindo. on 5 Feb 2024
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
all great
Stayed 2 nights in Jan 2024
Response from Occidental Tamarindo. on 30 Jan 2024
Thank you very much for sharing this great review of your recent stay at Occidental Tamarindo. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.

4/10 Poor

Janet, Greenback

Travelled with group
Disliked: Staff & service
We traveled with three couples. Our rooms were not ready when we arrived and we felt like the checkin staff was very rude. We were repeatedly told to sit down and wait. When we got to the rooms there was no towels, the complementary items were not in the refrigerator. One couple had to end up being moved to another room because of drainage issues in the shower. There were other issues along the way that were frustrating. The food in general was very good. However, the ice machine never worked until the last day and we always had to ask for the soda machine to be turned on at breakfast. We did enjoy the entertainment and the other staff seemed friendly. There was one young lady at the front desk that went above and beyond to be helpful when she realized our frustration. We had a massage at the beach by locals and it was wonderful. We had fun, but I personally feel like the managment needs to make adjustments to improve the overall experience.
Stayed 4 nights in Jan 2024
Response from Occidental Tamarindo. on 26 Jan 2024
We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Tamarindo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Occidental Tamarindo. on 19 Jan 2024
Thank you very much for leaving these wonderful comments on Expedia, we are delighted that you enjoyed your stay among us.

8/10 Good

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the food as to improve
Stayed 9 nights in Jan 2024
Response from Occidental Tamarindo on 16 Jan 2024
Thank you for your insights regarding our buffets, although we lament reading that we weren't able to meet your culinary wishes on this occasion, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining expériences.

10/10 Excellent

Page

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Occidental Tamarindo on 16 Jan 2024
We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Tamarindo we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a great place to relax and chill. Not over the top nor too basic. Food sele tion is good, staff are very helpful. Nice location too.
Stayed 7 nights in Jan 2024
Response from Occidental Tamarindo. on 13 Jan 2024
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

8/10 Good

Joseph, Gilbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay- the food was ok. Rooms were very nice but staff was excellent!!!
Stayed 5 nights in Jan 2024
Response from Occidental Tamarindo. on 13 Jan 2024
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

10/10 Excellent

Shyam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Delicious food, enjoyable drinks and fun activities. Excellent staff.
Response from Occidental Tamarindo. on 9 Jan 2024
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness
This resort is ok - nothing outstanding, nothing terrible, average cost. Quiet, smaller resort, staff were nice, had amenities one would expect at an all inclusive, rooms could use a refresh but otherwise comfortable. Basic service levels. Food in the main buffet restaurant was great, good taste, enough variety for a small resort. Themed restaurant (Italian) was adequate.
Stayed 3 nights in Dec 2023
Response from Occidental Tamarindo on 2 Jan 2024
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool and beach access was wonderful. Contrary to other reviews we thought the food was fine. Went to the show one night and there was no bar open to order drinks, possibly you could order at the disco to bring out to show. Easy to get a taxi to town or walk. Jucy is wonderful for any questions or excursions you would like to plan. Rooms are older but suited our needs, AC worked great however we had a few times where there was no hot water for showering. Assuming busy time. For the price can’t complain this resort met our needs and we had a great trip.
Stayed 7 nights in Dec 2023
Response from Occidental Tamarindo. on 27 Dec 2023
Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Tamarindo.We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Long wait to check in. The room was not clean, no bath towels, sink was leaking, toilet not shutting off, the refrigerator was not stocked and the AC stopped working. The food was ok. The Italian restaurant food was unacceptable someone needs to teach them how to cook.
Stayed 5 nights in Dec 2023
Response from Occidental Tamarindo. on 21 Dec 2023
We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Tamarindo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

2/10 Terrible

lucy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Costumer service terrible ,comunication awful, snack bar ,poor so bad quality cóctel , waste my money on that place 😩😩😩
Stayed 3 nights in Nov 2023
Response from Occidental Tamarindo. on 29 Nov 2023
We were very disappointed to read your experience during your stay in our Occidental Tamarino hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity.

6/10 Okay

Ripley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
If you are 18 years old and/or like a cruise ship atmosphere, this is the place for you! The food is mid at best but make sure you’re early to the buffet or there will be nothing left. The mediocre drinks are all served in 9.5oz cups, so don’t get too comfy because you’ll be up getting another in 5 minutes. Plus the cups are all “hand washed” but let’s be honest, it’s a rinse at best. Oooo and you’re not allowed to have drinks in or on the edge of the pool. The room size was nice with a great balcony but our first night we tried to adjust one of the bedside sconces and it fell off the wall revealing faulty wiring and tripping the breaker, which they did not fix until about 16 hours after the fact. The mattress was quite firm and they don’t use elastic banded fitted sheets so the bottom sheet shifted to reveal a beige mattress we could only hope was purchased in that color. The only redeeming qualities are the nice staff, beach access, and that it’s a quick scooter ride (or 30 min walk) into town for better food and drinks.
Stayed 3 nights in Nov 2023
Response from Occidental Tamarindo. on 29 Nov 2023
We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Tamarindo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

10/10 Excellent

Wendeu De carvalho

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything basically was great the food was so delicious and people was so friendly and Helpful only one thing when we got the our bathroom had hair and wasn’t clean properly unfortunately
Stayed 4 nights in Nov 2023
Response from Occidental Tamarindo. on 28 Nov 2023
We first would like to thank you for choosing our Occidental Tamarindo for your holidays in Guanacaste and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful.

2/10 Terrible

Stanley

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I would NEVER stay at this property again. Worst all inclusive resort ever. The food was horrible. No good liquor. We had to buy outside of the resort after paying for all inclusive. They didn’t provide our daily supply of drinks after asking and only give what they feel like giving you, not what you requested. We had to change rooms half way through because our bed was soaked from the leaking air conditioning above it because they decided to adjust our room temperature when we weren’t there. The whole service all around was just awful. The grounds were the only beautiful thing there. Will be staying elsewhere and buying food & drinks on our next visit.
Stayed 8 nights in Nov 2023
Response from Occidental Tamarindo. on 28 Nov 2023
We sincerely appreciate the time you spent to share your comments following your visit to our Occidental Tamarindo hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.

6/10 Okay

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice being so close to everything, food was very lackluster, I can imagine as a buffet it’s hard but a lot of the food was slimy, and just disgusting. We ended up eating out the last couple days rather than trying to pick through the selection. Kinda defeats all inclusive, also it’s a beach resort, and there were basically no frozen drinks, pretty disappointing there as well, which again whole idea of all inclusive, going forward I’d prolly just do something else, nice country pretty sites, no need for the resort it really provided little to nothing outside a bed to sleep in
Stayed 6 nights in Nov 2023
Response from Occidental Tamarindo. on 28 Nov 2023
Thank you for sharing a review of Occidental Tamarindo. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention

10/10 Excellent

James, Grove

Liked: Staff & service, property conditions & facilities
Very good staff.
Stayed 6 nights in Nov 2023
Response from Occidental Tamarindo on 27 Nov 2023
Thank you very much for your comments. Our goal is always to provide the best service and make your vacation unforgettable.

8/10 Good

Michelle

Liked: Property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Occidental Tamarindo on 27 Nov 2023
I hope your vacation was unforgettable at our property. We hope to meet again. Thank you so much.

6/10 Okay

Jason

Travelled with group
Liked: Cleanliness
Consistently Diminishing Expectations
Good things. It's a very nice-looking property. The bed was comfortable. The pool was quite nice, and we loved the easy access to the beach. Staff was friendly and courteous. The excursion arranger at the lobby desk (Jusy) was wonderful. The Japanese restaurant was good. The poolside hamburgers were tasty. It's interesting that the question was asked if we used the hotel shuttle, because one was advertised, but when I called to ask, I was told no shuttle. We called this the Place of Consistently Diminishing Expectations. Want a gin&tonic? No tonic. All week. We went out and bought some. Don't know why they couldn't. Locked out of room for faulty lock. Room instead of suite that we thought we'd paid for. Friends had broken toilet. On ours, the lid just didn't stay up. No, it's not a slow-close. Had to beg to get a washcloth. And toilet paper. No place to hang wet towels, and this climate calls for at least two showers a day. Italian restaurant. While I had a good meal, friend complained that the veal was tough. Her husband agreed. Tiramisu was soggy. (But the tiramisu at the buffet was quite good.) Hey, we had a good time there, especially since we bought our own tonic. But the hotel experience itself was underwhelming. (Photo taken from the nice beach close by.)
Stayed 7 nights in Nov 2023
Response from Occidental Tamarindo. on 18 Nov 2023
Thank you very much for the time you spent to share your personal impressions of your stay at our Occidental Tamarindo.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We were very saddened to read your disappointment with the dining expériences, at Occidental Tamarindo we know that meals are an important aspect of our guests' overall holiday expérience therefore we will make sure to take your comments into account to improve in this aspect of our services. An apology also for all the inconveniences in the room. We will work to be better day by day.Regards, David González General Manager

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Pleasant hotel to come and go from.
Overall the stay was pleasant. Clean grounds, nice enough rooms. Only thing missing was the way food and beverage was done. Good breakfast, not the best lunch and dinner. Hard to get drinks during the day, usually long line.
Stayed 7 nights in Nov 2023
Response from Occidental Tamarindo. on 18 Nov 2023
We have taken good note of your remark on the queues at times in our bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. Regards, David González General Manager

10/10 Excellent

Anthony M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating. The room was perfect for us. Everything and every space was very clean. Would definitely recommend it.
Stayed 4 nights in Nov 2023
Response from Occidental Tamarindo. on 16 Nov 2023
Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Tamarindo hotel and are delighted to read that we were able to match your holiday expectations. Regards, David GonzálezGeneral Manager

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Occidental Tamarindo on 24 Nov 2023
Thank you very much for your visit.David GonzálezGeneral Manager

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place.
The hotel is all-inclusive but tgey dont give much more explaination than that. It is all inclusive with buffet breakfast, lunch, and dinner. They also have a snack shop with bar service, as well as nightly shows and a disco. The property is great but what really makes this place shine is the staff! Everyone is extremely polite and professional. I stayed for two weeks. Every day was great.
Stayed 10 nights in Oct 2023
Response from Occidental Tamarindo. on 16 Nov 2023
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsRegardsDavid González General Manager

10/10 Excellent

Yovany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful experience, and a spectacular service from the staff, the head of customer service gave us personalized and very good attention, I recommend this hotel and its staff.
Stayed 3 nights in Oct 2023
Response from Channel Manager on 2 Nov 2023
Once more we thank you for sharing your experience with us and look forward to serving you again soon.

4/10 Poor

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad room service and cleaning
Bad. Room service. Restocking minny bar was not done and refresh clean room not done.
Stayed 3 nights in Oct 2023
Response from Channel Manager on 2 Nov 2023
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

6/10 Okay

Damon

Travelled with group
Liked: Staff & service, property conditions & facilities
These guys didn’t change our rooms until like 7 pm every night and never ever gave us new towels. One time I got a pillow case with period blood on it. Other than that it was chill 3/5 stars.
Stayed 5 nights in Oct 2023
Response from Channel Manager on 31 Oct 2023
Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our five night stay at Occidental Tamarindo exceeded expectations. The beach was glorious. The staff extremely cordial. Concierge booked us for an outstanding zipline adventure, including transport to and from. The included restaurant dinners were a nice perk. We can't wait to return.
Stayed 5 nights in Oct 2023
Response from Channel Manager on 31 Oct 2023
Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My wife and I liked the location, buffet, pool and value. The staff were wonderful. We had small problems with our safe, lack of towels, and a lack of hot water for one day. During heavy rains our upstairs room had water leak in from the deck.
Stayed 7 nights in Oct 2023
Response from Channel Manager on 31 Oct 2023
Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success