Ratings based on 144 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Costa Rica

Nice and beautiful mountain hotel

Posted 21-Feb-2017
Pros: I loved the spa, the pool, and the wet bar. Hector, the bartender took care of us and he's the best at making cocktails, very friendly and original
Location: You do not need anything outside, because the hotel offers plenty of activities
Located in a wide extension of land, this beatuful place offers lots of things to do. I highly recommend the canopy, also the mud experience when you go to the steam room and then to the mud pools. The sensation of the skin is something amazing!
3out of 5
Recommended
for Everyone
by A verified traveller

nice hotel, staff could be better

Posted 19-Feb-2017
The resort is nice, beautiful, quiet, with excursions. the reception staff were not friendly or helpful. They initially gave us an incorrect lower room than we paid for and were very curt when called out on it. We had to wait a night to get it fixed. The next day they moved us to another wrong room and we had to argue and point it out. It took another night to fix. The excursions and settings were nice. General staff were helpful.
5out of 5
Recommended
for Everyone
by A verified traveller from Hurst, Tx

Great view and tours

Posted 19-Feb-2017
Pros: Quiet scenic get away. wildlife all around. the best views are from the suites and jr suites as they are high on the mountain side.
All of the staff were polite and friendly. zip line , atv tour, horse back tour were lots of fun.
5out of 5
Recommended
for Everyone
by A verified traveller

Had the best time!

Posted 17-Jan-2017
Amazing time. Staff go out of their way to help you. Andrea, John and hector to name a few went over and beyond to help us with everything we needed. Canopy tour was so fun and highly recommended! Thank you so much! Will definitely return!
5out of 5
Recommended
for Everyone
by A verified traveller from P. austin

Posted 16-Jan-2017
The grounds are beautiful. The standard villas are very nice. beds very comfortable. The food is the best we had in the trip, though not inexpensive. Waiters accommodated the 2 vegans in our group. We also drove to the Buena vista hotel for lunch for a change. Just 3 miles away. ATV tour was fantastic. Guide Cesar and Oscar very pleasant. 2 nights is sufficient. It rained though it's dry season, so bring a poncho. There is a fridge in the room, very handy to bring water and other beverages.
2out of 5
by A verified traveller

Disappointing

Posted 21-Dec-2016
Pros: Hot tubs only.
Cons: Wifi service is essential for a facility of this size and statue.
Location: We did not try the activities, as we left early to go find wifi elsewhere.
Remote with no wifi throughout the facility (pool, reception, rooms, restaurant). No hot water in shower in the room. Hot tubs were the only good amenity.
4out of 5
Recommended
for Everyone
by A verified traveller

great area

Posted 05-Dec-2016
all the scenery was great all around. hot tubs and mud bath were good and hector at the pool was great.
5out of 5
by A verified traveller

The Superior Bungalow is worth the extra fee

Posted 18-Nov-2016 on Hotels
The Superior Bungalow (junior suite) is worth the extra fee and improves the overall stay much more than what it costs. It has satellite TV in case you don't want to miss an event. The hotel is excellent if you like remote places, outdoor activities and spa. Far away from everything else. There are no other choices for food, shopping or entertainment. The food was very good but pricey and lacks attention to detail. We would get a small random piece of bacon on any fried items, even after asking for a pork-free meal. Because of their menu pricing sometimes you get a better meal through room service than in the restaurant. Next time we'll just carry a few wine bottles, stay in the room longer and enjoy the view. Our time there was very relaxing and I would love to go back. The place is beautiful, the room had everything we needed and more. The hot springs and spa really did it for us. Their staff was very kind and helpful.
3out of 5
by A verified traveller

Secluded and Relaxing

Posted 13-Nov-2016 on Hotels
Nice cabana style room, very private and comfortable. Wifi and restaurant could be better but I would come back. Highly recommend the horseback riding tour. Views are amazing!
5out of 5
Recommended
for Couples
by A verified traveller from US

Wonderful mountain experience

Posted 10-Oct-2016
Pros: Beautiful setting in the rainforest mountains. Awesome private separate bungalow/cabins. Very nice staff
Cons: Despite manageable numbers at each reserved dinner seating hour, service was very slow, and I was disappointed at the lack of attentiveness by waiters
Location: The resort was very isolated, but there seemed to be enough activities on site, including ziplining, horseback riding and mineral springs baths.
A mistake in booking a vacation to Costa Rica left me with an extra day at the end a week at a beach resort. Thought a completely different venue at the end would be nice and I pike the Borinquen Mountain Resort based on the Expedia ad. What a great choice. It was not easy getting up the mountain to the resort, but once we got there, we were extremely impressed with the accommodations, especially since we were given a free upgrade to a more luxurious private cabin, because, we were told, there were extra rooms available due to it being off season. Nice added free activities included mud bath and mineral springs pool soaking!