Ratings based on 184 Verified Reviews

They paid and stayed. We double-checked.
2.6 out of 5
41% of guests recommend
2.6 Room cleanliness
2.9 Service & staff
2.5 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

湿度が高く、かび臭い

Posted 22-Aug-2016
口コミ通りかび臭かったです。キッチン付きなのに、キッチン用品はほとんど何もなく、唯一あった鍋とフライパンは汚くてとても使えた物ではなく、せっかくのキッチンも意味がありませんでした。夜になると空調設備が悪いのか他の部屋から韓国料理の様な強烈な匂いが部屋中に充満し、とても臭かったです。それと、ベランダの仕切りがスカスカで隣から侵入しようと思えばできそうで怖かったです。お部屋にタオルが置いてない日が多かったです。
1out of 5
by A verified traveller from California

Stay away!

Posted 21-Aug-2016
Pros: Staff was nice and helpful-ish. Close to the beach and easy to find. Cons: Rust, mold, water damage, internet (or lack-there-of), and just plain dirty everywhere. Immediately walked into the hotel and was blasted by the stench of mold. First room they it me in had no A/C and smelled of mold. Second room had zero wifi and also smelled of mold. Called to get my internet fixed and they show up at shortly after and tell me, "it seems like someone stole your wifi router". They pretty much tell me I can't have internet and to use the lobby. Breakfast was expensive, even with the discount, but at least it was buffet style. Lunch and dinner was a joke, they hand you a menu and a piece of paper with the same 4 "specials of the day" on them. I order something from the menu and 10 minutes later the waiter comes back and says, "business has not been good and the only options are the specials, I recommend you not come here for lunch or dinner". I died laughing at his honesty but no wonder business is bad with employees like that. The food wasn't bad though, I actually enjoyed it. They have self serve laundry or you can pay them $10/load to wash, dry, and fold it for you. I'm not lazy so I went to do my own laundry and guess what? None of it worked. So now I'm forced to pay them. Over the time I was there I had to do 2 loads. I paid cash each time. When it came time for me to check out, I had a balance of $10 because I "didn't pay". Last time I ever stay at that $hith0LE.
Comment from Hotel Management
23-Aug-2016 by Jenny, Hotel Management
Hafa Adai, Thank you for your honest review as we are striving to improve our hotel standards. We appreciate you taking the time to inform us of your concerns. They are currently being addressed to each department managers. We apologize for the inconvenience we have cause you and your family. Thank you and we hope you have a wonderful day.
2out of 5
by A verified traveller from 千葉

安価なりのホテル

Posted 21-Aug-2016
Pros: 温泉(大浴場)があるところ
Cons: ルームメイク特にタオルの交換をしっかりしてほしい。 常時バスタオルのみ設置されていて、ハンドタオル、フェイスタオルが設置されていない。 バスタオルも、夜の9時に交換に来た。これでは帰ってすぐにシャワー(入浴)ができない。
Location: 特に不自由はない
夜に帰宅してもルームメイクが実施されていなかったため、タオル交換がされていなかった。そのため、シャワーや入浴ができなかった。
Comment from Hotel Management
23-Aug-2016 by Jenny, Hotel Management
Hafa Adai, Thank you for your honest review. We appreciate you taking the time to let us know. Your concern has been advised to management and the issues have been resolved. We apologize for the inconvenience we have caused you and your family. Once again, thank you and we hope you have a wonderful day.
3out of 5
by A verified traveller from 関西

空港に近いホテル

Posted 14-Aug-2016
シャワーの温度がなかなか上がらない。水量もないし、あったかくなったと思えば水に戻ったりもあった。 Kマートは坂道上がれば5分から10分と近くて魅力的。中心街へは歩いたら30分くらいで着く。歩けないこともないが4ドルでバスに乗ってもいいかも。
Comment from Hotel Management
21-Aug-2016 by Jenny, Hotel Management
Hafa Adai, Thank you for your review. We appreciate your honesty as we work through improving our hotel standards. We are working on the issues you've mentioned. Once again, thank you for your time and we hope you will enjoy your day.
2out of 5
by A verified traveller

Posted 07-Aug-2016
마지막날 새벽비행기라 아침에 묵고있던 다른호텔 체크아웃하고 하루 돌아다니고 저녁먹고 밤에 몇시간 쉬고 짐 재정비 하기위해 예약했던 호텔인데.. 자는용 말고 몇시간 쉬기위한 용 호텔임. 이불 베개에서 냄새나서 엄마는 이불위애 수건깔고 누워 잠깐 눈 붙이심. 바닥이 나무바닥인데 영 찜찜해서 뭐 놓기가 좀 그랬음. 시설 아주 별로..
Comment from Hotel Management
10-Aug-2016 by Jenny, Hotel Management
Hafa Adai, Thank you for your review. You're feedback is very important to us as we strive daily to improve our hotel standards. We apologize that you were unhappy with your room. Rest assure, we are working on this matter. Once again, thank you for your feedback and we hope you have a wonderful day.
1out of 5
by A verified traveller from Gyeongnam

더럽고 짜증남.

Posted 05-Aug-2016
여기하지마세요. 마운틴뷰 관리 절대 안하는지 이불 젖어 있고 에어컨으로 말린다고 하는데 냄새나고 머리 아프고 더 짜증남. 체크인 할때 기다리라고 40분이나 앉아 있게하고 늦어서 따지려하니 그제야 방 둘 중에 하나 주더니 나머지는 또 기다리라함. 안되면 다른방으로 바꿔 주던지 고객 클레임 대처 능력만 는건지. 기다리다 밖에라도 갔다 오자 나가다가 물어보니 다 됐다고 나갔다 오면 열쇠준다더니 한시간 있다가 들어가니 또 방상태 확인함. 거짓말만 늘어있는걸 보니 이런 상황에 숙달된듯함. 방안에는 얄궂은 티비 쬐끄만한거 있고 앉을 수 없을정도로 이불 젖음. 앉으면 옷이 젖음. 옆방이랑 통하는 문은 열리고 발코니로 옆방 갈수 있고 담배연기도 들어 올 수 있음. 잠시라도 있기 싫은 호텔임. 돈 아끼려고 환장한듯이 휴지는 다 쓰기 전에는 안갈아주고(환경보호 핑계) 카운터 직원이 픽원도 하러감. 이런게 있나 싶을정도로 싸지도 않고 더러운 호텔
Comment from Hotel Management
09-Aug-2016 by Jenny, Hotel Management
Hafa Adai, Thank you for your review. You're feedback is very important to us as we strive daily to improve our hotel standards. We apologize that you were unhappy with your room. Rest assure, we are working on this matter. Once again, thank you for your feedback and we hope you have a wonderful day.
1out of 5
by A verified traveller

very bad

Posted 21-Jul-2016
Pros: not
Cons: all
Location: k-mart
bad room condition, unkindly bad room condition, unkindly bad room condition, unkindly bad room condition, unkindly
Comment from Hotel Management
23-Jul-2016 by Niena C, Hotel Management
Hafa adai and thank you for your review. We're sorry you had to experience that. We're working hard everyday to improve the standards of our hotel. We hope you consider staying with us again on your next visit when we have improved to a certain point. If there is anything we may do for you, please feel free to let us know. Thank you again and have a nice day.
2out of 5
by A verified traveller

Posted 19-Jul-2016
従業員の対応、立地は良かったのですが、客室の清潔がいまいちだった為、もう一度泊まりたいとは思いません。。
Comment from Hotel Management
21-Jul-2016 by Verona Resort & Spa Guest Relation Staff, Hotel Management
この度は当ホテルをご利用頂きまして誠にありがとうございました。清掃の不備によりご不快の念を与えてしまいましたこと、誠に申し訳なく心よりお詫び致します。今後は清掃の強化、また清掃後のチェックの徹底はもちろんのこと、お客様の立場に立った対応を従業員の誰もが行えるよう、早急に改善を図る所存でございます。 今後もお客様に愛されるホテルを目指して日々精進して参りますので、私どもに再度挽回の機会をお与えくださいますと幸甚でございます。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。
3out of 5
by A verified traveller from 한국

공항 근처에서 딱 하룻밤 묵기에 적당한 호텔

Posted 14-Jul-2016
Pros: 가격대비 호텔 방은 넓고 정돈이 잘 되어 있음. 발코니가 넓어 확 트인 전망이 좋았고, 아침에 발코니 창문을 열어 시원한 바람이 좋았던 기억이 남.
Cons: 객실 내부에 온수 공급이 되도록 개선 바람. 나무 바닥이 좀 오래되어 개미가 있음. 방역에 신경쓰기 바람.
Location: 공항 근처라 입출국 직후에 숙박하기 좋음.
호텔 외관은 좋았으나, 욕실 온수 공급이 안 되어 샤워하기에 불편함이 있었음. 공항 근처에서 딱 하룻밤 묵기에 적당한 호텔이라는 생각에 깊이 공감함.
Comment from Hotel Management
19-Jul-2016 by Jenny, Hotel Management
Hafa Adai, Thank you for staying here with us at the Verona. We appreciate your review as we daily strive to improve our hotel standards. I was unaware that we had hot water problems. Was this addressed to the front desk? Has anyone helped you? Also, regarding ants, we do have pest control three times a week to control our pest problem as Guam is a tropical island. Once again, we apologize for the inconvenience we have caused. Thank you for your feedback and we will take care of the existing issues you've mentioned. Thank you and have a wonderful day.
2out of 5
by A verified traveller from 日本

Staffの方の接客は最高なのに残念

Posted 03-Jul-2016
Pros: フロントスタッフの接客がとても心がこもって笑顔が素敵でした。お世話になりました。
Cons: とにかく掃除ちゃんとやってください!!
Location: 買い物には最高の立地です。
フロントスタッフの接客は5スター並みでお部屋もスイートへUpgradeしていただき素晴らしい景色を堪能しました。が、 エアコンからのカビ臭が予想以上でした。 エアコンを止めると匂いも消えましたのでエアコンダクトの中に問題があるのでは。 全体的に掃除がかなりいい加減です。 バス停にも近いし買い物目的にはとても便利です。 ホテル内にある温泉ですが韓国の方が経営しているようですが受付のかたはとても感じが悪く洗い場はとても不潔でした。 湯船も多分不潔であると想像できましたがゆったりつかれるのでその辺は良かったです。 お値段からしたらお得感はかなりあります。 それと想定内ではありますが空港送迎事前に何度もe-mailしたにもかかわらず すっぽかされました。 せっかく早く入国できたのに時間が無駄になりました。 
Comment from Hotel Management
05-Jul-2016 by KK, Hotel Management
この度はVerona Resortにご宿泊、またご投稿を頂き誠に有難うございました。 ただ、お客様にご満足いただける応対ができず、大変申し訳ございませんでした。今一度、対応を見直し期待にお応えできるよう 清掃はホテル運営における基本でございます。スタッフ一同ご指摘を受け止めさせて頂き、清掃を徹底させて頂きたく存じます。 空港送迎ではご迷惑をお掛けいたしました。 またのご利用頂ける事、スタッフ一同心よりお待ち申し上げます。