It is what it is
The hotel staff, well besides the older lady who seemed like she couldn't be bothered to help a guest, were friendly and helpful. While clean, the room was damp and the shower leaked *somehow* through the wall on to the floor in front of the door. The room had a door connecting it to the next one over if you wanted to connect the rooms, but there was with a big gap under the door so we could hear the neighbors TV all night.
The "Hot Spring Spa" is basically a fancy hot tub room with a broken sauna. I don't think it's directly run by the hotel but you might get some free tickets to it. Try it out, but expect rude service. I revew hot springs and bathhouses in Japan and tried to ask a few questions from the staff and was basically told to leave. When I came in the lady just pointed to a bucket of keys and put some towels in my hand. No greeting, no thanks.
For a single night just getting off of the airplane in the middle of the night this place is fine--and that's what I booked it for. Besides that--like if you're planning on staying in a Tumon area hotel for a few nights--try something else.
I don't like posting negative reviews, but just watch out.
Comment from Hotel Management
19-Sep-2016 by Niena C, Hotel Management
Hafa Adai, and thank you for your review. We're sorry you had to experience that. These issues have been brought to management and are being addressed directly. We are also working daily to improve the standards of our hotel. Thank you for your honest review and we hope to see you again when things get better here. Have a nice day!