Most terrible hotel experience ever!!!
I rented 3 rooms on the 11th. floor for myself & 2 guests. 3 rooms A.C. control either on or off. There was no hot water in the rooms for 3 of 4 nights because the entire hotel had a problem with the water heating system (as we were told by the front desk clerks)! I reserved the rooms with King size beds, instead 2 rooms had 2 twin beds, and 1 with 2 full beds. The shower control handle kept on falling off as i turned it on. The hotel ran out of clean hand and wash towels (assume was because of the hot water problem). The ice machine on our floor was broken long time from the look of it (disassembled).The so call fitness room was on the lower lobby open floor consisted of 4 exercise equipment & 1 inversion machine. Guests standing on the lobby floor overlooking the area made it feel uncomfortable. We did not leave any "valuables" in the room (lap top, I Pad, etc.) cause the front desk clerk (at check-in) emphasized that the hotel would not be responsible for any stolen items. This made us very uneasy, which got us thinking that they had an employee trust problem. Many Japanese tourist slept on the lobby furniture because their rooms were not ready way after check-in time. We were also told by some locals that the new owners of the hotel did not want to invest money in the hotel which was previously closed for a number of years (5?). One of our travel companions got sick blaming it on the cold showers and the contrasting humid climate of Guam. Worst hotel experience ever!
Comment from Hotel Management
26-Feb-2017 by Niena C, Hotel Management
Hafa Adai and thank you for your review. We're sorry you had to experience that. We are working hard every day to improve and your concerns have been brought up to management. Thank you again for your feedback and have a nice day.