One of the worse room that I ever had in years
The room was awful, it need to be renovate 100 %, you can tell that it was old but being ignore to fix up for whatever reason. Everything from the bathroom to the bed and the floor, carpet looks molded. The head board of the bed looks like it was vandalized by some kids. About the room service, the lady who to the room service came to the next room to our room. So I came out to ask her if I can get some towels to replace the towels that we had from the previous day. She looks at me and told me, sorry I don't have towels for your room.
I brought in three suite cases when I check in, and no staff ever help or ask me if I needed help. I always prefer to stay at this hotel all the time, but it looks like that everything is going down. I hope that it's this one room that I stays this time is the only room with that problem. Because in the previous years I had some nice room. If I m not mistaken, this was my fifth time staying at Royal Orchid Guam and I wish it will not be the last time, because of this bad experience,