Ratings based on 625 Verified Reviews

3.1 out of 5
59% of guests recommend
2.9 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from Japan

Satisfactory

Posted 16-May-2017
Pros: Amenities.
Cons: Bathroom.
Location: Restaurants.
Having a choice of restaurants in the hotel lobby was nice.
Comment from Hotel Management
07-Jun-2017 by Mona, Hotel Management
Hafa Adai Ms. Mari, Thank you for your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveller

One night stay was great.

Posted 03-May-2017
Pros: comfortable/clean
Cons: Faster internet, Hot water in shower.
I stayed for one night. The room was nice, clean and comfortable. My only issue was the shower did not have hot water, not even warm water, but the separate bath tub and the sink had hot water, so I wasn't sure what was wrong. I managed for one night to take a bath which I don't usually do, which was fine. If I stayed more than one night I would have talked to the staff about it. Other than that the room was great. The internet did drag a little sometimes but I managed just fine.
Comment from Hotel Management
01-Jun-2017 by Mona, Hotel Management
Hafa Adai Anonymous , Thank you for your taking the time to review our hotel. We’re very much grateful on your comment. And we look forward seeing and serve you on your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice executive rooms. Love the bathroom!

Posted 30-Apr-2017
My experience went well. Easy check in and check out. I was pretty impressed with the room that we had.
Comment from Hotel Management
01-Jun-2017 by Mona, Hotel Management
Hafa Adai Anonymous, Thank you for taking the time to review our Hotel. your comment are very much valued. Our staff trained to provide only the best in customer service. We greatly appreciated and look forward seeing and serve you on your next stay.
2 out of 5
by A verified traveller

Moldy room

Posted 25-Apr-2017
First room I got in was too moldy. I got sick on the first day and had to ask them to change it. Some of the furniture in the room was dusty and found a used slipper under th bed. Wifi is slow and can't do much.
Comment from Hotel Management
27-Apr-2017 by Mona, Hotel Management
Thank you for your comments. I apologize for the situation that you encountered during your stay with us. I will discuss your this to my upper management. Thank you for staying with us. and we look forward to serve you.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Mar-2017
“Great hotel in a great location Everything we wanted”
Comment from Hotel Management
12-Apr-2017 by Mona, Hotel Management
Hafa Ada Sir/Mam, Thank you for choosing Royal Orchid Guam Hotel we greatly appreciated for staying with us. us gladly and welcome for the next stay.
5 out of 5
by Moises

This traveller left a rating score only Posted 13-Mar-2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveller from saipan, nmc

Nice hotel on a budget

Posted 11-Mar-2017
The room was spacious and clean with an ocean view. Staff was nice and accommodating. Good location for all touristic needs. The only concern was the bathroom floor being extremely slippery. The management must do something before something happens.
Comment from Hotel Management
12-Apr-2017 by Mona, Hotel Management
: Hafa Adai Sir/Mam, Thank you for choosing Royal Orchid Guam Hotel we greatly appreciated for staying with us. Thank you for fulfilling your concern to others. We gladly and welcome for the next stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great Hotel!

Posted 06-Mar-2017
Great hotel located around the places I want to go within walking distance.
Comment from Hotel Management
12-Apr-2017 by Mona, Hotel Management
Thank you for choosing Royal Orchid Guam Hotel. We are so pleased that staying with us. Greatly appreciated. We gladly and welcome for the next stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Saipan

Convenient Hotel

Posted 06-Mar-2017
Pros: I enjoyed the direct access we had from our room to the leveled parkings.
Cons: Improve elevator, add more amenities in the rooms, new face lift...seemed like it was outdated.
Location: Location was the highlight of the hotel. Middle of everything.
My room got upgraded due to high occupancy. Turns out that I was upgraded to an executive suite. I don't know how they decipher the room upgrades but I wasn't complaining. Although it was an upgrade the accommodations weren't all that. Rooms were pretty plain inside with little to amenities. Overall, the hotel had a convenient location and rooms where good.
4 out of 5
Recommended
for Everyone
by A verified traveller from Korea, Busan

Enough satisfying hotel

Posted 11-Feb-2017 on CheapTickets
Pros: I like the most about the room service
Cons: Laundry room was too hot They do not keep the key.
Location: It is across form the P.I.C.
I stayed there with my family. There was no specific problems during we stayed. TV also has Korean chanel. Bed was clean. Bathroom was also luxury. Refrigerator was pretty good size. But one thing, we need more lamps. Between another two more bed, and we wanted to use slippers one per one. Hotel location was also good. We can go anywhere easily.