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We always love the pool and the atmosphere. Very friendly and accommodating staff. However, the pool hours should be extended. 6pm is too early for a pool to close especially because the bowling alley isn’t operational and there aren’t many entertainment options in the area. We love both restaurants! Always so delicious and staff is always extremely friendly. We always choose Leo Palace as our island getaway. :)
Kari
Stayed 1 night in Mar 2024
Response from Leopalace on 28 Mar 2024
Hafa Adai Kari, thank you sharing your feedback with us on your recent stay. We are very happy to hear that you enjoyed the warm hospitality of our Associates and our Restaurants. We do apologize that you were not able to enjoy our pool longer than you would've like to. We hope that we may be able to offer extended hours for our pool in the near future. We certainly look forward to welcoming you back again soon.
Hafa Adai Reelani, Thank you for reviewing your stay with us on Expedia. We are happy to hear that you enjoyed your stay and look forward to welcoming you back again soon!
8/10 Good
Shinyoung
7 Mar 2024
Shinyoung
Stayed 3 nights in Feb 2024
Response from Sincerely, LeoPalace Resort Guam on 2 Apr 2024
Hafa Adai, thank you for reviewing us on Expedia.
4/10 Poor
Jose
Travelled with family, Travelled with family and small children
Staff are not very welcoming, poor experience for me and my family for dinner service, alot of amenties closed, front desk said we had to come back in order to check out cause it was at a later time. Just overall poor service for such a nice hotel.
Jose
Stayed 1 night in Feb 2024
Response from LeoPalace Resort Guam on 20 Feb 2024
Hafa Adai Jose, We sincerely apologize for the unfortunate experience you had with your family on your recent visit to our Resort. This is not normal of our staff and will surely address this matter with the appropriate teams. We apologize once again for not meeting your full expectations and hope that we will have the chance in the future to welcome you back.
8/10 Good
Cambry
16 Feb 2024
Cambry
Stayed 1 night in Feb 2024
10/10 Excellent
Kyle
7 Feb 2024
Kyle
Stayed 1 night in Feb 2024
2/10 Terrible
Johnny
Business traveller
21 Jan 2024
Disliked: Staff & service, amenities
To far away from everyone and everything I think we where the only ones staying there
Johnny
Stayed 10 nights in Jan 2024
Response from LeoPalace Resort Guam on 20 Feb 2024
Hafa Adai Johnny, Thank you for sharing your feedback with us. We apologize that the location of our Resort was a bit away from the downtown areas. We do offer shuttles between our Resort and Downtown at certain times of the day. We hope that the distance did not impact too much of your stay, and you were able to enjoy the tranquility of our surrounds.
Hidden gem. Loved the stay and we will surely stay again.
Kristine
Stayed 1 night in Dec 2023
Response from LeoPalace Resort Guam on 20 Feb 2024
Hafa Adai Kristine, Thank you for your amazing review! We are happy to hear you enjoyed your stay with us. We look forward to welcoming you back again soon.
We booked an executive suite for the weekend, and the room was as beautiful as the online pictures. The only drawback is that not all their facilities and amenities are open and available to use. Otherwise, we enjoyed our stay and will definitely be back again.
Johanna
Stayed 2 nights in Nov 2023
Response from Sincerely, LeoPalace Resort Guam on 27 Nov 2023
Hafa Ada Johanna, Thank you for staying with us once again! We truly value your patronage and hope that in the near future, we can once again have all our facilities and amenities available to our Guests. We certainly look forward to the next opportunity to welcome you back again soon. Until then, Happy Holidays!
8/10 Good
NICKIA
16 Nov 2023
NICKIA
Stayed 3 nights in Nov 2023
Response from Sincerely, LeoPalace Resort Guam on 27 Nov 2023
Hafa Adai NICKIA, Thank you for staying with us and sharing your experience. We apologize for not meeting your full expectations during your stay. We look forward to the next opportunity to welcome you back.
I loved the bath and shower combo, beautiful view, and comfortable bed!
Maria
Stayed 1 night in Sep 2023
Response from LeoPalace Resort Guam on 3 Oct 2023
Hafa Adai Maria, thank you for your amazing review! We are glad to hear you loved our renovated guestroom bathroom and beds along with the beautiful view of the grounds.
Response from LeoPalace Resort Guam on 28 Mar 2023
Hafa Adai Ivana, Thank you for your amazing review! We are happy to hear you enjoyed your stay with us.
10/10 Excellent
so yeon
11 Mar 2023
so yeon
Stayed 2 nights in Mar 2023
Response from LeoPalace Resort Guam on 28 Mar 2023
Hafa Adai. Thank you for your amazing review!
4/10 Poor
Koleton
6 Mar 2023
Koleton
Stayed 3 nights in Feb 2023
8/10 Good
Heidi
Travelled with group
3 Mar 2023
Liked: Cleanliness, staff & service
Great rooms and elegant interior. The property was hit hard by COVID and a lot of amenities are still closed but a rebound is on the way I think. The golf course is amazing and will only get better as it recovers from the pandemic as well.
Heidi
Stayed 2 nights in Feb 2023
Response from LeoPalace Resort Guam on 8 Mar 2023
Hafa Adai & Hello Heidi! Thank you sharing your feedback with us. Yes, COVID did interrupt some of our progress, but we are recovering and opening facilities as we go. We hope to welcome you back in the future with added facilities and services.
10/10 Excellent
Dalho
14 Feb 2023
Dalho
Stayed 11 nights in Feb 2023
Response from LeoPalace Resort Guam on 20 Feb 2023
Hafa Adai! Thank you for your amazing review!
10/10 Excellent
Inwoo
30 Jan 2023
Inwoo
Stayed 2 nights in Jan 2023
Response from LeoPalace Resort Guam on 4 Feb 2023
Hafa Adai! Thank you for your amazing review!
4/10 Poor
Brandy
29 Jan 2023
Brandy
Stayed 1 night in Jan 2023
Response from LeoPalace Resort Guam on 4 Feb 2023
Hafa Adai Brandy. We sincerely apologize that we did not meet your expectations for your stay. As we strive to ensure guests have an enjoyable stay with us - we kindly invite you to share additional details of where can improve. You may reach us at LPRRSV@leopalaceguam.com We hope to hear from you.
Our stay would have been much better if the restaurant, swimming pool, bowling alley, etc.... were open for use by guest. Also the room air conditioning system evaporator coil was dirty and did not produce enough cooling during the high heat portions of the day or in the evening. Other than those two things our stay was pleasing.
We were visiting for a funeral. Check-in could have went a lot smoother. Due to advertising the room sleeping 5 people that was not the case. I almost had to get another room for my son would have to put out another $1000. They were able to make in exception in the end keeps us all in the same room. But still had to put out almost another $1000. Not to mention a did land up booking another room for my in-laws. Other then that. We were very comfortable and that’s what matters the most for our family.
Loved that it is secluded away from busy and crowded streets. Beautiful setting all around. Only con was the pool is undergoing maintenance during our stay and not available for use. Would recommend stay at this location if you’re looking for a nice and quiet environment.
ALLAN
Stayed 1 night in Feb 2022
Response from Edward - Front Office on 28 Feb 2022
Hafa Adai Allan, thank you for your amazing review! We are happy that you enjoyed the serenity that LeoPalace Resort Guam provides. We apologize that our pool is closed for maintenance at the moment. However, this is necessary for us to make the necessary repairs and enhancements to further ensure that our guests have a relaxing stay. We hope that we can welcome you once again so that you may experience our revitalized pool.
Really disappointed. Not only was everything closed, including the pool, but also, we didn’t get the room cleaned because “we didn’t call to ask” although we did leave the sign on the door from 9:30am to 5:15pm requesting the room to be made up. We tried the only restaurant open. It was very poorly done Italian. Even the mashed potatoes were instant. I was honestly shocked. The AC was not very cold. The bed and bathtub however were comfortable. Definitely would not stay here again.
Verified traveller
Stayed 2 nights in Jul 2021
Response from Edward - Front Office Manager on 2 Sept 2021
Hafa Adai,
Thank you for your review. We truly value feedback such as yours to help us improve and better serve our guests when staying at the LeoPalace Resort Guam.
Your feedback will be share your feedback with the appropriate teams responsible for improvement.
We are sad to see you go but hope in the near future, you will give us a chance to renew our commitment to our guests.
8/10 Good
Verified traveller
Travelled with family
19 Mar 2020
Liked: Cleanliness, staff & service, room comfort
Nice quiet place. Awesome for family with kids. Place needs updating but overall a very pleasant stay.
Our stay was very good. Room was nice and service was good as well. I will definitely return
Monique
Stayed 1 night in Feb 2020
4/10 Poor
Verified traveller
Travelled with family
7 Feb 2020
Disliked: Property conditions & facilities
The air conditioning didn’t work making it very uncomfortable. The main hotel was amazing but the other buildings were a little run down as well as the pool.
Quiet & peaceful. Bowling was super awesome. Staff was super helpful and friendly.
Verified traveller
Stayed 1 night in Dec 2019
8/10 Good
Verified traveller
1 Dec 2019
Liked: Cleanliness, staff & service
Ive always had an issue with the refrigerator in the room it doesnt get cold so I would always bring something extra and have to get ice daily to keep my drinks cold. Also, they're pool could use a good cleaning and possible renovation especially the kiddie pool with the whole kid gym and slide. You can see the ware and tear all over and what looked to be an old rope net thats been torn apart is discolored and looks like algae. Made me buy swim shoes for myself and my kids. The lifeguards didnt seem as engaged to ensure the safety of the patrons in the pool bc I saw some unsafe acts.
Verified traveller
Stayed 2 nights in Nov 2019
6/10 Okay
Yoon
Travelled with family
16 Nov 2019
Garden style street was beautiful and lots of flowers, clean road was nice.
Reception wasnt that kind.
Great hotel, good restaurants and alot of things to do for the kids. Front desk clerk upon check in seemed very sarcastic when I simply asked if I could check in 30 minutes before check in time.