After reading reviews of this hotel, I wasn't expecting much when I arrived at the hotel. However, I have a really high tolerance for hotels, most of the time my hotel stays exceed my expectations. Not this time though. I have never wrote bad reviews about business, I feel some what bad about doing so right now. But, with the cute exterior and amazing location of this hotel, it is unfortunate what's on this inside didn't equal.
I urge the management of Santa Fe to do better! I am giving one-star review in hopes for improvement in the future - near one at that!
During my week long stay, my card key didn't work 4 times. Room was dated and dark (only two stand lights in the room)beyond words. No Free Wifi. And, last but not least, I found a roach in my room. Small one, but still! I'd rather not be dealing with roaches when I am staying in a hotel. Am I asking for too much?
First few days in the hotel were pretty depressing. But, I got used to everything by the time it was time for me to leave.
On a contrary though, staffs were nice. Loved the Santa Fe Grille. And, the pool was small but fabulous. Also, you can't beat the location!
Because, Santa Fe is Guam's only locally owned Hotel, I really hope they will consider renovation just for the sake of it.Guam is an amazing place, and this hotel should be able to match with how great Guam is!!