Ratings based on 1,188 Verified Reviews

3.4 out of 5
75% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from USA

Just OK

Posted 18-May-2017
Pros: Location and friendly staff were the highlights for my stay!
Cons: Get rid of all the reserved parking in the underground parking areas. I recommend the beach access "trail" be paved and lighted for safety.
Location: If you like high end shopping, this is the part of the island you want to be on. Many restaurants and shopping are within 5 minutes drive from hotel.
The place looks like it must have been a grand resort back in the day. Staff was excellent, and accommodating. Location is excellent. Hallways have a strong musty smell that greets you as the elevator door opens to your floor. Room was just ok. The beach view would have been better if not overlooking a public beach access and parking in the adjacent lot. Locals got a little rowdy at times after dark. Restaurant offered buffet meals for breakfast, lunch and dinner that was pretty pricey but comparable to other restaurants in that part of the island. Positives: They do offer military discounts on meals for active duty and retired military at the hotel and they have a California Pizza also located on the premises which is not too bad if you don't feel like venturing out. Parking can be an issue for those of you who bring a rental car. Spots fill up starting around 5pm for the supper crowd so get back early if you can.
2 out of 5
by A verified traveller from Hi

Disappointed

Posted 13-May-2017
There was mold all over the bathroom. The ac filter looked like it had never been cleaned or replaced. The shower curtain was worn and ripped. The shower head was busted. Lots of verdigris on sink and toilet. Heavy dust on vanity.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good location. Beachfront & accessible by shuttle.

Posted 07-May-2017
Hope they: 1. give bottled water on a daily basis instead of on the 1st day only 2. have regular maintenance of their a/c. Ours dripped and we had to call for them to fix it.
1 out of 5
by A verified traveller from Andersen

Pay the extra $ and stay at the other hotel.

Posted 07-May-2017
Couldn't find my reservation when booking through Expedia holding up myself as well as the guests behind me. Toilet didn't flush. Shower didn't drain and had an old leaking faucet that flooded the floor. Hotel remodeled exterior but is now lacking on the comfort in the rooms. For the price, stay at the other one.
3 out of 5
by A verified traveller from pennsylvania

Broken things

Posted 05-May-2017
3 elevators. 1 worked all the time. 2nd worked 3/4 of the time, 3rd never worked the 2 weeks we were there. Would not stay there again!
3 out of 5
by A verified traveller

Decent Hotel.

Posted 21-Apr-2017
Pros: Room size.
Cons: Needs some renovation.
Location: Perfect location. Everything from restaurants, bars and shopping is nearby.
No problems with staff friendliness. The room, the elevators and hallways are dated. The a/c blower in our room was making noise and maintenance fixed it by applying WD40. The toilet in our room would intermittently act up and the water would keep running because the flapper valve in the tank wouldn't always seal. Fiddling with the flush lever or the in-tank flapper valve would fix it. Had to do it twice during our 5-day stay.
3 out of 5
Recommended
for Everyone
by A verified traveller from South Korea

Great location

Posted 08-Apr-2017
The hotel was a good hotel. We were on vacation and didn't spend much time in the hotel but it was good to always come back to clean room, friendly staff, and no issues with the room. The buffet is a tad expensive but there are plenty of restaurants in the area.
4 out of 5
Recommended
for Everyone
by A verified traveller

Friendly staff, close to the beach

Posted 26-Mar-2017
This is the 3rd time I stayed in this hotel. Friendly staff, convenient loacation
4 out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Posted 17-Mar-2017
Great, staff very nice and helpful. I’m very satisfy the oceanview room.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Very Good

Posted 13-Feb-2017
Pros: Spa, Pool, View, Cleanliness
Cons: Just small things
Location: Location is a bit of a walk from the main shopping and dining areas but still some good spots nearby.
Very nice hotel. I enjoyed being there. The beach is not directly in front of the hotel. It's about 100 feet or so. Loved the spa and the pool area. View from the pool is great. The side door from the beach was locked from the outside though so you have to walk around to the front to get back inside.